raja777m

Hello All,
I bought the 7yr/100k mile ELW from MB which expires this June 2020. Currently vehicles is at 85k miles.
I had an appointment for this morning that I scheduled a month ago. I chose not to break my self-quarantine to get these issues[1] fixed (I'm driving less than 10 miles per WEEK and go out to get groceries only). I did not think these issues are worth the risk of getting exposure to the virus.

I can document all the issues and show as proofs to them once the COVID-19 is under control and the business is as usual.

So, is there a way Mercedes can help us extend the warranty on all cars for 6 months or whatever?
What are your thoughts on this? Is this a silly or bad idea? Banks are deferring payments on auto loans, mortgages. Credit cards are deferrign the payments without penalties. Utility bills are deferred (probably if you can prove you are unemployed may be?). Why can't Manufacturers extend the warranty?
Was there a discussion on this already?

[1] Issues:
a. Rip in driver seat (MB-TEX)
b. Metal clanking noise from driver side wheel well - recently had both struts replaced on the front and new brakes and rotors all around.
c. Static/distorted noise when taking phone calls on handsfree (after they recently removed and attached the overhead panels and A-pillar panels to address creaking noise over harsh roads). probably they kinked a wire for the speaker.

DFWdude

If you are limiting your driving -- as we all are -- then you are extending the mileage portion of your warranty already.

No reason for Mercedes-Benz to participate in it, too. Sorry (I guess).

We are all inconvenienced by the virus situation. But auto repairs are not essential services, so your MB Dealership might not be open in the first place. (You don't want to get the virus there, but they also don't want to risk you bringing it to them, either.)

raja777m

I have enough miles to cover (15k miles until June 2020), but time is the constraint here for all of us.

ygmn

FYI auto REPAIR is consider one of the essential businesses to stay open along with auto parts stores.

Question is do dealerships want to stay open for service and all the cleaning they have to do between peeps?

E55 KEV

Dumb Question here. Does a 7yr/100k mile warranty give you an additional 7 years too the Basic new car 4 year warranty or does it add 3 years to the Basic new car 4 year warranty? Thanks.

raja777m

7 year from the time of initial purchase of the vehicle - yeah 4+3 years.

raja777m

Based on r/askcarsales on reddit, the Service employees are concerned about their health too and some salesmen concern about job loss.

E55 KEV

thanks raja

fc3

I've been receiving emails from MB and my dealer every few days.

They're open. If Sadie needs service, I'll take her in for service. At the worst, she'll need an interior cleaning with the appropriate agent such as hydrogen peroxide, ethanol, methanol, 2-propanol, or sodium hypochlorite depending on the surface.

On the other hand, I usually take her over for a wash and cleaning every now and then, because I trust the dealer more than a carwash. I have not been doing that the past couple of weeks. It's starting to get warm enough here that I can wash her myself.

Darel

If you're that concerned about it, call the service department and get your issues recorded along with the date and mileage of your car. I took my car in for some thing (can't recall what) right before the CPO was up, and they couldn't get me in for another month. I had the girl at the front desk enter the date and mileage right into the work order and whole that was probably overkill, just reporting the issue before the warranty was up was enough.

Arrie

You can call your dealer to come pick your car up for service on warrantied items and ask them to drop off a loaner car for you for your grocery shopping.