E-Class (W212) 2010 - 2016: E 350, E 550
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Old Oct 24, 2025 | 02:24 PM
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lakepop's Avatar
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2011 E350, 2015 E350 Sport
Question Key Fob

Have a 2015 E350 and got a message that key not recognized and car will not start .Replaced the battery with a new CR2025 and while the doors and windows work the car will not start. Tried doing a resync of the new fob with no results. Car starts with key inserted but will not start remotely. Did a search with no result on how to pair ---- looked in the owners manual ----nothing .
So i need an input on how to solve this...Thanks
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Old Oct 24, 2025 | 08:40 PM
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PARTIALLY WORKING KEYFOB

Originally Posted by lakepop
Have a 2015 E350 and got a message that key not recognized and car will not start .Replaced the battery with a new CR2025 and while the doors and windows work the car will not start. Tried doing a resync of the new fob with no results. Car starts with key inserted but will not start remotely. Did a search with no result on how to pair ---- looked in the owners manual ----nothing .
So i need an input on how to solve this...Thanks
Your working keyfob quit being recognized to start the car unless inserted in keyslot. New battery allows control of doors and windows.

The car is acting up but the keyfob is working. Good!


Some of your chassis modules are begining to communicate unreliably (solderless KeylessG). This impacts the keyfob functionalities.

Your local MB Dealer will be able to restore much needed key reliability - Ask to get batteries inspected at this time before winter season in case of battery drain without trickle charger.

Last edited by CaliBenzDriver; Oct 24, 2025 at 08:45 PM.
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Old Oct 24, 2025 | 11:05 PM
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Check the voltage of your newly installed battery. My wife's fob doesn't 'like' voltage below about 2.95 volts and sometimes gives her problems. Changing the battery to one over 3.0 volts solves the problem for a while. Try locking and unlocking your door a couple of times and see if any difference. About a year ago, I drove about a mile to the Insurance office, locked the car, did the insurance business, and when I came back out, the car door would not unlock. Try as I might, it just would not unlock. So I walked home, got my wife's fob, walked back to the insurance office, and opened the door, started it, drove home. After I got home, I tried my fog again and the door unlocked,. Tried that successfully probably 10 times and it never faIled, So ?? sometimes, cause of the problem is unknown or undiscovered.

Is yours Keyless Go?

Last edited by Sunnyslope48; Oct 24, 2025 at 11:12 PM.
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Old Oct 25, 2025 | 08:29 AM
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Originally Posted by CaliBenzDriver
Your working keyfob quit being recognized to start the car unless inserted in keyslot. New battery allows control of doors and windows.

The car is acting up but the keyfob is working. Good!


Some of your chassis modules are begining to communicate unreliably (solderless KeylessG). This impacts the keyfob functionalities.

Your local MB Dealer will be able to restore much needed key reliability - Ask to get batteries inspected at this time before winter season in case of battery drain without trickle charger.
What chassis modules are you referring to. Issue is fob is not detected only for remote start all other functions (doors/windows) are normal
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Old Oct 25, 2025 | 10:20 AM
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Originally Posted by lakepop
What chassis modules are you referring to.
Issue is fob is not detected only for remote start all other functions (doors/windows) are normal
I am not familiar with "remote start" functionality on this chassis.

I was referring to CAN-B Modules: keylessG + CGW... A chassis scan may revel what disruptions are active.

This is when MB Dealers network can shine to sort out this issue.
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Old Oct 26, 2025 | 02:27 AM
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A simple trick :
Get in the car
Press unlock button once
Press lock button once
Press unlock button once
After all those 3 things above , you should be seeing the gauge cluster flashing as I recall .
The car should start .

Mine acted same way but it looks like it fixed itself without doing anything extra thing
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Old Oct 26, 2025 | 09:09 AM
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Originally Posted by BenzV12
A simple trick :
Get in the car
Press unlock button once
Press lock button once
Press unlock button once
After all those 3 things above , you should be seeing the gauge cluster flashing as I recall .
The car should start .

Mine acted same way but it looks like it fixed itself without doing anything extra thing

Nope....did not work. It did set alarm which went off when I exited car. Note the instruments lights come on when i enter the car and car starts with key (a good thing) However the car does not detect the key for starting and remote door opening . All other functions using the key appear normal. I may try my indy car next OR a locksmith....last resort will be dealer $$$.
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Old Oct 26, 2025 | 11:12 AM
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You could try disconnecting the main battery for ten minutes as a reset?
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Old Oct 27, 2025 | 01:34 PM
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Well..I seem to up against a wall with the smart key issue. Can anyone tell me where the smart key antenna would be located ? I cannot find a definitive location online .
Thanks for any help.
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Old Oct 27, 2025 | 01:56 PM
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wrong track

Originally Posted by lakepop
Well..I seem to up against a wall with the smart key issue. Can anyone tell me where the smart key antenna would be located ? I cannot find a definitive location online .
Thanks for any help.
this system works with half a dozen antenna. I have never heard anyone dealing with bad antenna.

Consider the replies that were provided by members to help you.
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