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My car sitting at dealer waiting for part from Germany

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Old Aug 4, 2016 | 03:37 PM
  #1  
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My car sitting at dealer waiting for part from Germany

My E300 landed yesterday, (good news) Bad news? dealer can not deliver until a part arrives from Germany. Am told it has something to do with the radar included in P3 pkg. and this being California?????

What I do not understand is mfg. knew it was going to california. Why couldn't they resolved this earlier in the process? Why didn't they have part waiting at dealers.

5-7 days....

Maybe there is another reason and the dealer is not being forthcoming?
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Old Aug 5, 2016 | 05:58 PM
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Originally Posted by donlind
My E300 landed yesterday, (good news) Bad news? dealer can not deliver until a part arrives from Germany. Am told it has something to do with the radar included in P3 pkg. and this being California?????

What I do not understand is mfg. knew it was going to california. Why couldn't they resolved this earlier in the process? Why didn't they have part waiting at dealers.

5-7 days....

Maybe there is another reason and the dealer is not being forthcoming?
My car is sitting at the port in Bremerhaven with a shipping hold for the past three weeks. My guess is that either the incorrect radar transponder was assembled into the car (3,000+ blocked) or there is a much more serious issue. The radar frequencies in the EU are different from the US so that is plausible. If that is the case, then the cars cannot be legally driven/imported into the US until it is corrected. MB probably caught this during a QC on the line, but they had already shipped some cars to the US, hence the hold in CA. This is not a simple software flash, but I am hoping that things can get corrected in short order. Right now, the dealer cannot order a P3 car at all, so it is that serious.

Last edited by HBerman; Aug 5, 2016 at 08:01 PM.
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Old Aug 5, 2016 | 10:50 PM
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I ordered the floor mats, the parts guy called today to tell me they arrived.

He then volunteered that my other order from germany for my car would be arriving via FedEx tuesday.

I hope to be diving my new car tues evening or Wed morning..

I've been back to the dealer to look again at my car. It's kinda cruel to see it sitting there waiting for part.

Maybe we can negotiate a bit when we take delivery?

Last edited by donlind; Aug 5, 2016 at 10:54 PM.
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Old Aug 5, 2016 | 11:07 PM
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Originally Posted by donlind
I ordered the floor mats, the parts guy called today to tell me they arrived.

He then volunteered that my other order from germany for my car would be arriving via FedEx tuesday.

I hope to be diving my new car tues evening or Wed morning..

I've been back to the dealer to look again at my car. It's kinda cruel to see it sitting there waiting for part.

Maybe we can negotiate a bit when we take delivery?
I doubt they'll give you anything for this first world hassle

Maybe a free oil change ... Worth asking
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Old Aug 10, 2016 | 07:41 AM
  #5  
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Originally Posted by donlind
I ordered the floor mats, the parts guy called today to tell me they arrived.

He then volunteered that my other order from germany for my car would be arriving via FedEx tuesday.

I hope to be diving my new car tues evening or Wed morning..

I've been back to the dealer to look again at my car. It's kinda cruel to see it sitting there waiting for part.

Maybe we can negotiate a bit when we take delivery?
Are you in the vehicle yet? I wonder what the critical part was that blocked the delivery of your ride.
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Old Aug 10, 2016 | 11:44 PM
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Got car today.

Part was installed in front end area. I'm told it replaced a european specific radar black box.

I think what was reported earlier might be the case. A number of cars had the wrong box installed. When they realized the error, the cars were in various states of delivery. Mine made all the way to the dealer, then sat for a week waiting for FED EX to deliver.

A lesson in patience for me
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Old Aug 11, 2016 | 10:24 AM
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Do you know if this part is the same reason luxury models are delayed at VPC?
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Old Aug 11, 2016 | 05:48 PM
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Don't know if this has any bearing on the issue but this happened to me and may shed light on the sensor issue.

I just purchased a 2016 GLE 350 and the factory installed two sensors behind the grill instead of one. I kept getting a warning message. Two sensors are needed if you have the auto cruise control feature and only one if you don't.

It took the dealer a week to figure it out.

Last edited by Helo pilot; Aug 12, 2016 at 07:05 PM.
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