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Mercedes Me Connect - If You Can't Connect To Your New 2019 Car

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Mercedes Me Connect - If You Can't Connect To Your New 2019 Car

 
Old 05-21-2019, 04:17 PM
  #226  
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CLA250
Same excuses here

Originally Posted by rbrylaw View Post
I'm starting this very specific thread for those who have purchased a new 2019 E and you nor your dealer can get the Mercedes Me Connect app to activate with your car.

It's been a week now since I got my ordered 2019 E450. Love the car. A LOT. But the Mercedes Me App just won't activate with my car. I've been in touch with the Me Connect team multiple times. We've rebooted the system from the car. We've deleted the app multiple times, all to no avail. Supposedly, the ONLY people in the land of Mercedes Benz, who can do anything about this are in some town in Germany. And supposedly, my case has been elevated to them.

So, if you're having the same issue, we can compare what each of us has tried/is doing and if anyone finds the answer, share it with each other.
yeah the same applies here Rancho Mercedes dealer Northern New Jersey and good grace due to the cars reputation and the app doesn't accept the VIN number and it appears to be excuse after excuse or they keep elevating it
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Old 05-25-2019, 01:56 PM
  #227  
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Mercedes-Benz AMG GT 43 4matic+
Same Problem

Hey guys!

I finally took delivery of my AMG GT 4-door 5 days ago. Still haven't had any luck connecting to Mercedes Me. The tech guy at my dealership tried several times to register the car to my account but nothing happens. All functions are saying activation pending and I can see the 3 blue dots several of you have been talking about.

We've checked the VIN and its correct. Tried signing on/off about 100 times and still no luck.

What so you guys recommend? Is it just a matter of time or should call them every day until its solved?

I payed extra for the feature to be able to use my smartphone to lock/unlock and start the car through NFC but that doesn't work if the Mercedes Me app is not properly connected.
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Old 05-25-2019, 02:00 PM
  #228  
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Is your internet working (can you listen to tune in radio) If not you may have not registered it. There is a free trial for the first month if you are in the USA but I believe you have to fill out the ATT info to register it.
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Old 05-25-2019, 02:09 PM
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Originally Posted by 2012 merc amg View Post
Is your internet working (can you listen to tune in radio) If not you may have not registered it. There is a free trial for the first month if you are in the USA but I believe you have to fill out the ATT info to register it.
I live in Sweden, Europe. The guy at the dealership said that it has nothing to do with the internet function but we also get a month of free trial so maybe I should try that. It seemed many of you guys got it working just by waiting 1 or 2 weeks.
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Old 05-25-2019, 02:11 PM
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Originally Posted by JDPEClassUK View Post
Not my experience with Mercedes Me staff in Europe. Very helpful and almost daily contact for several weeks until Hermes Module issue resolved.
How did they solve your issue?
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Old 05-26-2019, 06:31 PM
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Mercedes me, and mercedes me connect all have problems. Not a good product/service.
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Old 05-26-2019, 06:38 PM
  #232  
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Originally Posted by Borair View Post
Hey guys!

I finally took delivery of my AMG GT 4-door 5 days ago. Still haven't had any luck connecting to Mercedes Me. The tech guy at my dealership tried several times to register the car to my account but nothing happens. All functions are saying activation pending and I can see the 3 blue dots several of you have been talking about.

We've checked the VIN and its correct. Tried signing on/off about 100 times and still no luck.

What so you guys recommend? Is it just a matter of time or should call them every day until its solved?

I payed extra for the feature to be able to use my smartphone to lock/unlock and start the car through NFC but that doesn't work if the Mercedes Me app is not properly connected.
It took a month for the App to start working on my car. I called MB USA every day, had them assign a case number and annoyed the poop out of them. They said there's some programming team in some town in Germany who work on connectivity issues. I bugged them daily till they got me running and have never had any connectivity issues since.
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Old 05-27-2019, 06:46 PM
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Originally Posted by 2012 merc amg View Post
Is your internet working (can you listen to tune in radio) If not you may have not registered it. There is a free trial for the first month if you are in the USA but I believe you have to fill out the ATT info to register it.
Turns out it's not even possible to top up data or register if Mercedes me isn't connected. Its stupid.
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Old 05-27-2019, 06:50 PM
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Originally Posted by rbrylaw View Post
It took a month for the App to start working on my car. I called MB USA every day, had them assign a case number and annoyed the poop out of them. They said there's some programming team in some town in Germany who work on connectivity issues. I bugged them daily till they got me running and have never had any connectivity issues since.
Ok, so basically I need a good amount of patience and many phone calls to the MB support. It's absurd when the car I bought cost a bit over 100k $
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Old 05-27-2019, 07:27 PM
  #235  
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....19 CLS53, 18 E43
Apart from the start up glitches(two months), mine has worked well since then.
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Old 05-27-2019, 07:30 PM
  #236  
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Mercedes me connect app

Originally Posted by Borair View Post
Ok, so basically I need a good amount of patience and many phone calls to the MB support. It's absurd when the car I bought cost a bit over 100k $
Lets, sue them. Let me know if you're interested, I am in discussions with a legal team. No cost to you.
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Old 05-28-2019, 06:44 AM
  #237  
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Mercedes me is a gimmick thrown in for free with the car… at least that's what it feels like...
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Old 05-28-2019, 08:24 AM
  #238  
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Seems like once you get it up and running itís fine.
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Old 05-30-2019, 08:38 PM
  #239  
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FWIW, my salesman went off and did a bunch of setup on his computer while I inspected (drooled over, really) the car when I picked it up. Everything has worked like it's supposed to ever since. I suspect that some dealers don't know how to initialize the account information correctly.
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Old 05-30-2019, 08:48 PM
  #240  
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Our app has been excellent since day one….no issues experienced.
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