Mercedes Me Connect - If You Can't Connect To Your New 2019 Car
Newbie
Joined: May 2019
Posts: 1
Likes: 0
CLA250
Same excuses here
I'm starting this very specific thread for those who have purchased a new 2019 E and you nor your dealer can get the Mercedes Me Connect app to activate with your car.
It's been a week now since I got my ordered 2019 E450. Love the car. A LOT. But the Mercedes Me App just won't activate with my car. I've been in touch with the Me Connect team multiple times. We've rebooted the system from the car. We've deleted the app multiple times, all to no avail. Supposedly, the ONLY people in the land of Mercedes Benz, who can do anything about this are in some town in Germany. And supposedly, my case has been elevated to them.
So, if you're having the same issue, we can compare what each of us has tried/is doing and if anyone finds the answer, share it with each other.
It's been a week now since I got my ordered 2019 E450. Love the car. A LOT. But the Mercedes Me App just won't activate with my car. I've been in touch with the Me Connect team multiple times. We've rebooted the system from the car. We've deleted the app multiple times, all to no avail. Supposedly, the ONLY people in the land of Mercedes Benz, who can do anything about this are in some town in Germany. And supposedly, my case has been elevated to them.
So, if you're having the same issue, we can compare what each of us has tried/is doing and if anyone finds the answer, share it with each other.
Newbie
Joined: May 2019
Posts: 7
Likes: 0
Mercedes-Benz AMG GT 43 4matic+
Same Problem
Hey guys!
I finally took delivery of my AMG GT 4-door 5 days ago. Still haven't had any luck connecting to Mercedes Me. The tech guy at my dealership tried several times to register the car to my account but nothing happens. All functions are saying activation pending and I can see the 3 blue dots several of you have been talking about.
We've checked the VIN and its correct. Tried signing on/off about 100 times and still no luck.
What so you guys recommend? Is it just a matter of time or should call them every day until its solved?
I payed extra for the feature to be able to use my smartphone to lock/unlock and start the car through NFC but that doesn't work if the Mercedes Me app is not properly connected.
I finally took delivery of my AMG GT 4-door 5 days ago. Still haven't had any luck connecting to Mercedes Me. The tech guy at my dealership tried several times to register the car to my account but nothing happens. All functions are saying activation pending and I can see the 3 blue dots several of you have been talking about.
We've checked the VIN and its correct. Tried signing on/off about 100 times and still no luck.
What so you guys recommend? Is it just a matter of time or should call them every day until its solved?
I payed extra for the feature to be able to use my smartphone to lock/unlock and start the car through NFC but that doesn't work if the Mercedes Me app is not properly connected.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
Is your internet working (can you listen to tune in radio) If not you may have not registered it. There is a free trial for the first month if you are in the USA but I believe you have to fill out the ATT info to register it.
Newbie
Joined: May 2019
Posts: 7
Likes: 0
Mercedes-Benz AMG GT 43 4matic+
I live in Sweden, Europe. The guy at the dealership said that it has nothing to do with the internet function but we also get a month of free trial so maybe I should try that. It seemed many of you guys got it working just by waiting 1 or 2 weeks.
Newbie
Joined: May 2019
Posts: 7
Likes: 0
Mercedes-Benz AMG GT 43 4matic+
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Hey guys!
I finally took delivery of my AMG GT 4-door 5 days ago. Still haven't had any luck connecting to Mercedes Me. The tech guy at my dealership tried several times to register the car to my account but nothing happens. All functions are saying activation pending and I can see the 3 blue dots several of you have been talking about.
We've checked the VIN and its correct. Tried signing on/off about 100 times and still no luck.
What so you guys recommend? Is it just a matter of time or should call them every day until its solved?
I payed extra for the feature to be able to use my smartphone to lock/unlock and start the car through NFC but that doesn't work if the Mercedes Me app is not properly connected.
I finally took delivery of my AMG GT 4-door 5 days ago. Still haven't had any luck connecting to Mercedes Me. The tech guy at my dealership tried several times to register the car to my account but nothing happens. All functions are saying activation pending and I can see the 3 blue dots several of you have been talking about.
We've checked the VIN and its correct. Tried signing on/off about 100 times and still no luck.
What so you guys recommend? Is it just a matter of time or should call them every day until its solved?
I payed extra for the feature to be able to use my smartphone to lock/unlock and start the car through NFC but that doesn't work if the Mercedes Me app is not properly connected.
Newbie
Joined: May 2019
Posts: 7
Likes: 0
Mercedes-Benz AMG GT 43 4matic+
Turns out it's not even possible to top up data or register if Mercedes me isn't connected. Its stupid.
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Newbie
Joined: May 2019
Posts: 7
Likes: 0
Mercedes-Benz AMG GT 43 4matic+
It took a month for the App to start working on my car. I called MB USA every day, had them assign a case number and annoyed the poop out of them. They said there's some programming team in some town in Germany who work on connectivity issues. I bugged them daily till they got me running and have never had any connectivity issues since.
Newbie
Joined: May 2019
Posts: 10
Likes: 1
2018 GLS450
Mercedes me connect app
MBWorld Fanatic!
Joined: Mar 2006
Posts: 4,278
Likes: 377
From: San Jose area
'19 E63S sedan
FWIW, my salesman went off and did a bunch of setup on his computer while I inspected (drooled over, really) the car when I picked it up. Everything has worked like it's supposed to ever since. I suspect that some dealers don't know how to initialize the account information correctly.
Member
Joined: Oct 2018
Posts: 98
Likes: 10
2019 C class coupe
I can't obviously comment on how Me Connect works since mine doesn't work at all. But it should work similarly to the previous app. Once you send the address via the app to your car, tap Navigation and it should come up and ask if you want to start route guidance. I can't again comment on Concierge Services.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I don't know if the app only supports cars with Comand Navigation. But again, GO TO THE C CLASS FORUM. You keep asking about features on a C Coupe in the WRONG FORUM.
Super Member
Joined: Dec 2016
Posts: 641
Likes: 226
From: Charlotte, NC
2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
Hoping I don't have the same experience with Mercedes Me Connect, but... I tried to set it up today and it says "VIN being validated..." Since I took delivery Friday afternoon, it could be as simple as the time needed to reflect the delivery in all systems and see it update, but given many of your experience, my antennas are up... Will let you all know what happens.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
THe problem can be if the dealer salesperson does not set it up right you can end up having it not be able to completely initialize. I bought two E450s right around the same time from different dealers and one set it up right the other Dod not. In the one that was not right it took a good month to get it all sorted out.
Super Member
Joined: Dec 2016
Posts: 641
Likes: 226
From: Charlotte, NC
2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
2012, you are right. The dealer fat fingered my email address, so nothing matched. Once they corrected that, it appears to at least be connected - it looks like it hasn't fully updated the functionality yet, but it can see the car.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
THe problem can be if the dealer salesperson does not set it up right you can end up having it not be able to completely initialize. I bought two E450s right around the same time from different dealers and one set it up right the other Dod not. In the one that was not right it took a good month to get it all sorted out.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
