Mercedes Me Connect - If You Can't Connect To Your New 2019 Car
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
Thanks. It’s a good thing to have. Well worth the ten bucks a month for me. I could try to call them and say I should not have to pay this but no more tinkering with things. It works and I don’t want to risk them screwing it up. I seemed to know more about the app than the reps I was speaking with.
Newbie
Joined: Mar 2014
Posts: 4
Likes: 0
From: New Jersey
2012 C300 4matic, 2015 C400 4matic
Just went through this on my "new" 2015 C400... if you are getting a Service Not Active message when you press the "I " button... The Cell device hibernates after 3 months of non-use. MB can walk you through the "Setup"... press the "I" button for 60 Seconds until connect, or Press all three "Wrench" "SOS" and "I" buttons for 60 seconds. If unit fails to initialize, bring to MB to wake up or change cell device, otherwise talk to the very helpful person on the other end to successfully set up your car/app.
Glad to hear that you took care of everything!
Glad to hear that you took care of everything!
Last edited by WR_C300_4matic; Apr 26, 2019 at 10:35 PM. Reason: Saw issue resolved...
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Thank goodness, I never bothered to renew the 1 month trial data plan. Haven't missed a beat with ME connect. To think that they tie your ME connect service in with an optional data plan is downright unethical; especially since they advertise that the ME connect is free for the first 5 years.
MBWorld Fanatic!
Joined: Mar 2006
Posts: 4,278
Likes: 377
From: San Jose area
'19 E63S sedan
Thank goodness, I never bothered to renew the 1 month trial data plan. Haven't missed a beat with ME connect. To think that they tie your ME connect service in with an optional data plan is downright unethical; especially since they advertise that the ME connect is free for the first 5 years.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
I guess my wagon must have been setup wrong then because the only way connect will work is if I have the ATT plan. If I remove it connect stops working. Useless trying to talk with connect reps about this. They really don’t know or care what’s going on. They are just their to be friendly to customers and useless.
Senior Member
Joined: Oct 2018
Posts: 288
Likes: 45
From: UK
E Class Estate S213
I guess my wagon must have been setup wrong then because the only way connect will work is if I have the ATT plan. If I remove it connect stops working. Useless trying to talk with connect reps about this. They really don’t know or care what’s going on. They are just their to be friendly to customers and useless.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
My experience is if you signed up for the ATT Data plan and you drop it then your MB Me Connect will stop working until you re-activate the ATT Data plan. Thats what happened to me with my Wagon. I had to reactivate it for the $10 dollar a month plan and the MB me connect came right back again after being gone over a month. With my Cabriolet I never did sign up for the plan and just let the complimentary one expire and the MB Me Connect still works fine without have to pay the $10 dollars a month like on my Wagon.
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Newbie
Joined: May 2019
Posts: 10
Likes: 1
2018 GLS450
Mercedes me app
So I leased my car in late 2017... the app still only works a very small % of the time. Write MB and complain.
How many people do we need to get a class action law suit. This is a total disaster by MB. They dropped the ball big time and they know it.
We need 40 or more people to file a class action lawsuit and it will be SLAM DUNK win.
If you interested, lets discuss offline.
How many people do we need to get a class action law suit. This is a total disaster by MB. They dropped the ball big time and they know it.
We need 40 or more people to file a class action lawsuit and it will be SLAM DUNK win.
If you interested, lets discuss offline.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
The app has been consistently good for me after it took a month to get activated when I first got my car. I won't be joining any lawsuit, that's for sure.
Newbie
Joined: May 2019
Posts: 10
Likes: 1
2018 GLS450
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Lawsuits? Over an App? Slam dunk win? Get real! Class action lawsuits are rarely successful and only if we're talking a major issue. Then, the litigants only get a fraction of what they they think they should get....who wins? The lawyers. Besides, I'm willing to bet the majority of ME Connect users are satisfied with their app. I've had great success with mine. Only wish they would add the auto park feature.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Lawsuits? Over an App? Slam dunk win? Get real! Class action lawsuits are rarely successful and only if we're talking a major issue. Then, the litigants only get a fraction of what they they think they should get....who wins? The lawyers. Besides, I'm willing to bet the majority of ME Connect users are satisfied with their app. I've had great success with mine. Only wish they would add the auto park feature.
Newbie
Joined: May 2019
Posts: 10
Likes: 1
2018 GLS450
Lawsuits? Over an App? Slam dunk win? Get real! Class action lawsuits are rarely successful and only if we're talking a major issue. Then, the litigants only get a fraction of what they they think they should get....who wins? The lawyers. Besides, I'm willing to bet the majority of ME Connect users are satisfied with their app. I've had great success with mine. Only wish they would add the auto park feature.
Junior Member
Joined: Oct 2010
Posts: 36
Likes: 1
From: RI
2022 MB C300 4MATIC
Mercedes Me Connect
Turned in 2017 E300 Sedan in March for 2019 E300 Sedan.
Mercedes Me Connect is no better than the old Mercedes Me.
It's a good thing it is free, no one would pay for it.
Still a piece of garbage.
Mercedes Me Connect is no better than the old Mercedes Me.
It's a good thing it is free, no one would pay for it.
Still a piece of garbage.
Newbie
Joined: May 2019
Posts: 10
Likes: 1
2018 GLS450
Agreed... i have mercedes me app. 2018 vehicle. It starts 20% of the time. Useless ..
MBWorld Fanatic!
Joined: Nov 2014
Posts: 5,374
Likes: 1,104
.
Wat device are you using to run Mercedes me? I use a Samsung Galaxy S9 on T-mobile to run Mercedes me. It works first time, every time. I remote start my car several times per day to cool the interior before getting in.
Junior Member
Joined: Nov 2016
Posts: 30
Likes: 4
S450-4matic
Couldn’t Connect to my 2019 E sedan either
Starting the trouble shooting....
Did you use the correct VIN?
What device do you have? Android or iPhone? Are you using the correct app for the 2019 cars? It's Mercedes Me Connect.
Did you create a user name and password before trying to connect your car?
If all of the above, does your app even e the car?
Did you use the correct VIN?
What device do you have? Android or iPhone? Are you using the correct app for the 2019 cars? It's Mercedes Me Connect.
Did you create a user name and password before trying to connect your car?
If all of the above, does your app even e the car?
MB came up with a software fix but the frustration was awful. I made good use of my time as I negotiated a MB 5 year, 75,000 mile
Factory Extended Warranty which I insisted MB give to me on the house and they did.
After all, I had just spent a little north of $65,000 and I have bought more than 30 cars from MB over the past 25 years, so they gave me some peace of mind while they were working on the fix.
Doc
