Mercedes Me Connect - General User Questions and Tips Thread
Super Member
Joined: Nov 2014
Posts: 577
Likes: 76
From: New York, NY
2021 Mercedes Benz e450 Wagon
When logged into the site on your computer, click on Remote Vehicle Services. You can lock or unlock the car from there.
I wonder if it won't let you start the car remotely because it doesn't know if you are close. Indeed, does anyone know if we are restricted in starting the car remotely by needing to be in the immediate vicinity?
I wonder if it won't let you start the car remotely because it doesn't know if you are close. Indeed, does anyone know if we are restricted in starting the car remotely by needing to be in the immediate vicinity?
Senior Member
Joined: May 2018
Posts: 389
Likes: 56
E63 AMG Estate
Member
Joined: Jan 2014
Posts: 188
Likes: 3
From: Baltimore, MD
2018 E300 Luxury w/P2
I’m using the Mercedes me app. I did the update and nothing has changed, see my earlier postings. Everything works fine but I don’t have the ability to even enter a address... How are you guys connecting from your Mac? I don’t see an app and there is nothing from the Mercedes Me spot on the website
thanks
thanks
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Just to test it, I started the E400 from my office with the car 4 miles from my office. My partner verified it started.
Junior Member
Joined: May 2018
Posts: 51
Likes: 12
From: Croatia
2018 E220d
I got my car 2 weeks ago. New E220d, lovely car and the app and Mercedes Me worked straight away.
But the iPhone App yesterday had converted from KMS to miles and from L/100kms to MPG! I can’t for the life of me change it. I’ve changed regions on my phones etc etc. Nothing.
But the iPhone App yesterday had converted from KMS to miles and from L/100kms to MPG! I can’t for the life of me change it. I’ve changed regions on my phones etc etc. Nothing.
Here are few steps:
1. Open main page on Mercedesme portal,
2. Go to top right corner with mouse,
3. One click on your displayed name,
4. Tab pops down, click on second link named "settings",
5. Once you opened that page, there you can change some things,
6. On my screen in second column second row there is link "formats and measure units",
7. When you've clicked on that you can set metric/imperial, air pressure, consumption and time units.
Hope it works for you.
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Junior Member
Joined: Jan 2019
Posts: 26
Likes: 3
S63 AMG
Over the last few days, Mercedes has been actively dialoguing with me about the problem and at least for me right now, if, on the app itself, I go to the "settings" area (accessed by touching the "gear" icon on the app) and turn OFF the "send direct via Bluetooth to my car if phone is connected to car via Bluetooth" button, then my vehicle can receive addresses (one at a time). They have notified me that they are still working on the "Smart Home" functionality of the app and will revert later about that problem that I also have.
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Over the last few days, Mercedes has been actively dialoguing with me about the problem and at least for me right now, if, on the app itself, I go to the "settings" area (accessed by touching the "gear" icon on the app) and turn OFF the "send direct via Bluetooth to my car if phone is connected to car via Bluetooth" button, then my vehicle can receive addresses (one at a time). They have notified me that they are still working on the "Smart Home" functionality of the app and will revert later about that problem that I also have.
Mine says: "address sent" unlike yours.
Sending a trouble report to MB myself.
Last edited by rustybear3; Feb 10, 2019 at 01:51 AM.
Junior Member
Joined: Dec 2018
Posts: 32
Likes: 8
From: DFW
E53 AMG
Over the last few days, Mercedes has been actively dialoguing with me about the problem and at least for me right now, if, on the app itself, I go to the "settings" area (accessed by touching the "gear" icon on the app) and turn OFF the "send direct via Bluetooth to my car if phone is connected to car via Bluetooth" button, then my vehicle can receive addresses (one at a time). They have notified me that they are still working on the "Smart Home" functionality of the app and will revert later about that problem that I also have.
Junior Member
Joined: Dec 2018
Posts: 32
Likes: 8
From: DFW
E53 AMG
I see VIN, Speed Alert, Security Notifications, Valet Protect and Last Mile Notifications as the only options.
Junior Member
Joined: Jan 2019
Posts: 26
Likes: 3
S63 AMG
I've been having the same problem...can't send addresses anymore. Tried your solution of turning off blue tooth in the app, to no avail. Did they suggest any other possible solutions to you? Everything else works fine except for this address sending function; which worked perfectly in the beginning.
Mine says: "address sent" unlike yours.
Sending a trouble report to MB myself.
Mine says: "address sent" unlike yours.
Sending a trouble report to MB myself.
Junior Member
Joined: Jan 2019
Posts: 26
Likes: 3
S63 AMG
Log into the app, be sure you're on the "home" page, and you will see on the same line/level as your car's license plate number (assuming you have input it) an icon of a vechicle and next to that icon is a "gear" shaped icon. If you touch that "gear" icon you should then be taken to a page that has a bunch of items including setting a speed alert, last mile notifications, send address via bluetooth, suggested destinations, and finally -- Smart Home. I hope this helps although I would note that there are probably different versions of the app out there in different countries. I am in the USA here as I write to you.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Another though danbradford, go to the Mercedes Me Portal on your computer. Sign in and in services you may not have enabled Smart Home, in the Comfort setting.
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
I had to delete the "Mercedes Me Connect App" , then restart my phone with the app still deleted, then add back the app, and go into the app and turn off the bluetooth direct to vehicle setting. Please note it does NOT work every time sending an address to my car. Sometimes I will send and address, then hop into my car, start it up, go to the navi, and have to wait at least a minute or so for the address to pop up in a window. Sometimes nothing will show up and the app will have an error message saying "something went wrong, try again" -- which when I then proceed to do -- sometimes again nothing will show up but then later on while I am driving -- the input address will suddenly show up -- so it's true to say the app is still "buggy" and as I understand Mercedes is working on it quite hard. I hope this might help you but yes I too would lodge in a complaint so that they work with you to resolve.
Junior Member
Joined: Jan 2019
Posts: 26
Likes: 3
S63 AMG
Yes I am in "active" status there with regards to "Smart Home" but I still cannot get it to work although for the first about three weeks I owned my car it would work and properly turned my "Nest" thermostats on and off as I either left home or approached home. Then suddenly it stopped working and Mercedes has written me telling me they are still working on this problem (although it's now been quite some time since I notified them of the problem).
MBWorld Fanatic!
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.
On second thought the Chinese would be more thorough developing apps.
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
I had to delete the "Mercedes Me Connect App" , then restart my phone with the app still deleted, then add back the app, and go into the app and turn off the bluetooth direct to vehicle setting. Please note it does NOT work every time sending an address to my car. Sometimes I will send and address, then hop into my car, start it up, go to the navi, and have to wait at least a minute or so for the address to pop up in a window. Sometimes nothing will show up and the app will have an error message saying "something went wrong, try again" -- which when I then proceed to do -- sometimes again nothing will show up but then later on while I am driving -- the input address will suddenly show up -- so it's true to say the app is still "buggy" and as I understand Mercedes is working on it quite hard. I hope this might help you but yes I too would lodge in a complaint so that they work with you to resolve.
Last edited by rustybear3; Feb 12, 2019 at 05:13 PM.
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
