Go Back  MBWorld.org Forums > Mercedes-Benz Sedans > E-Class (W213)
Steering Wheel Up/Down Adjustment Not Working >

Steering Wheel Up/Down Adjustment Not Working

Notices
E-Class (W213) 2016 -

Steering Wheel Up/Down Adjustment Not Working

 
Old 12-02-2018, 05:44 PM
  #1  
Senior Member
Thread Starter
 
makris0000's Avatar
 
Join Date: Sep 2013
Location: Orlando, Florida
Posts: 280
Thanked 30 Times in 27 Posts
2017 E300
Steering Wheel Up/Down Adjustment Not Working

A few weeks ago my steering wheel stopped going up and down when trying to adjust it. I can still move it in and out, but it stopped going up and down. Has this happened to anyone else yet?

I plan on taking it to Mercedes when it comes time to do Service B in a few weeks, but I'm just curious if this happened to anyone, what they dealer said was the cause, and if they had a problem when bringing it to the dealer to get it fixed under warranty.

Thanks.
makris0000 is offline  
Old 12-03-2018, 07:53 AM
  #2  
MBWorld Fanatic!
 
Join Date: Jun 2011
Location: Canada
Posts: 2,108
Thanked 143 Times in 131 Posts
W204
This is a well known issue that plagues several MB cars.

As it's covered by warranty, just get it replaced. If you want to try, use the knob to force it to the highest position (yes, I realize there will not be any apparent movement due to the issue you presented), then take your arm and bang down really hard on the steering wheel. Chances are it'll get it working again...
superangrypenguin is offline  
Old 12-03-2018, 09:04 AM
  #3  
MBWorld Fanatic!
 
vic viper's Avatar
 
Join Date: Mar 2009
Location: Sweden
Posts: 3,089
Thanked 198 Times in 128 Posts
S213
You might get it working, but if not replaced it will fail again.
vic viper is offline  
Old 12-03-2018, 09:38 PM
  #4  
Senior Member
Thread Starter
 
makris0000's Avatar
 
Join Date: Sep 2013
Location: Orlando, Florida
Posts: 280
Thanked 30 Times in 27 Posts
2017 E300
I tried multiple times to get it working but part of me feels like I will break it if I go too hard. When I schedule my next service I’m going to have them replace the up/down motor.

Thanks all.
makris0000 is offline  
Old 12-04-2018, 02:49 AM
  #5  
MBWorld Fanatic!
 
vic viper's Avatar
 
Join Date: Mar 2009
Location: Sweden
Posts: 3,089
Thanked 198 Times in 128 Posts
S213
Replacing the motor will require removal of the entire column, there is a repair kit available for this, make sure they order it before your appointment.
vic viper is offline  
Old 12-04-2018, 01:27 PM
  #6  
Newbie
 
Join Date: Feb 2016
Posts: 12
Thanked 0 Times in 0 Posts
CTS-V
This happened to me, but was intermittent. The first two times I took it to the dealer, they told me it just needed to be lubricated and sent me on my way. I finally took a video of the failure and asked that they replace the appropriate parts. That seems to have solved it.
churchill1 is offline  
Old 12-04-2018, 09:48 PM
  #7  
MBWorld Fanatic!
 
cetialpha5's Avatar
 
Join Date: Feb 2014
Location: MA
Posts: 3,301
Thanked 346 Times in 309 Posts
2008 E350 4Matic, 2011 E350 4matic
Not sure if you have the easy entry/exit feature on, but in the older models, this use to break all the time. Seems that people would put their weight on the steering wheel while it was moving and it would tend to break some piece in the steering column. It could also be something else, but you might want to be careful in the future in case it breaks again out of warranty.
cetialpha5 is offline  
Old 12-06-2018, 01:25 AM
  #8  
MBWorld Fanatic!
 
vic viper's Avatar
 
Join Date: Mar 2009
Location: Sweden
Posts: 3,089
Thanked 198 Times in 128 Posts
S213
Originally Posted by cetialpha5 View Post
Not sure if you have the easy entry/exit feature on, but in the older models, this use to break all the time. Seems that people would put their weight on the steering wheel while it was moving and it would tend to break some piece in the steering column. It could also be something else, but you might want to be careful in the future in case it breaks again out of warranty.

This is caused by a production error, it will not fail because of normal use or putting external load on the column.
Once replaced it will work.
vic viper is offline  
Old 01-02-2019, 09:31 PM
  #9  
Junior Member
 
Join Date: Aug 2013
Posts: 34
Thanks: 0
Thanked 1 Time in 1 Post
2009 C300 Sport, 2017 E300 Sport
Originally Posted by vic viper View Post
This is caused by a production error, it will not fail because of normal use or putting external load on the column.
Once replaced it will work.
I had the same exact problem on my Ď17 E300. Took it in twice and they said that all it needed was a software reset. Well it happened again and on the third visit they replaced the motor within the steering column. Itís been working much better since!
haielhaifa27 is offline  
Old 02-08-2019, 07:58 PM
  #10  
Junior Member
 
25th Car's Avatar
 
Join Date: Sep 2018
Location: Chicago, IL South Loop
Posts: 40
Thanked 2 Times in 2 Posts
2014 C300 4Matic Sport Sedan
My W204 goes in to the dealer tomorrow for the same thing (under warranty). Will see what they do with this. I will most likely be disabling the exit up/down feature once I get it back to save the motor.
25th Car is offline  
Old 02-12-2019, 06:50 PM
  #11  
Junior Member
 
25th Car's Avatar
 
Join Date: Sep 2018
Location: Chicago, IL South Loop
Posts: 40
Thanked 2 Times in 2 Posts
2014 C300 4Matic Sport Sedan
Originally Posted by 25th Car View Post
My W204 goes in to the dealer tomorrow for the same thing (under warranty). Will see what they do with this. I will most likely be disabling the exit up/down feature once I get it back to save the motor.
Took the car in this past weekend. I explained to the service writer my issue and he told me to have a seat. As I am watching, the service writer played with the telescoping feature and came back to tell me the car was fixed. He said all you need to do is operate the working feature to loosen the motor. I then told him this appears to be a common problem. He told me it wasn't. I then asked what happens if and when it happens again. He told me to just work the other features like he did. We shall see what happens next time I bring it in.
25th Car is offline  
Old 02-12-2019, 08:43 PM
  #12  
Senior Member
Thread Starter
 
makris0000's Avatar
 
Join Date: Sep 2013
Location: Orlando, Florida
Posts: 280
Thanked 30 Times in 27 Posts
2017 E300
I brought mine in this past weekend for Service B and do do warranty work and among other things, the steering wheel. They told me it needed a software update. Who knows how long it will last for but at least it’s covered under warranty.
makris0000 is offline  
Old 02-13-2019, 01:09 AM
  #13  
MBWorld Fanatic!
 
vic viper's Avatar
 
Join Date: Mar 2009
Location: Sweden
Posts: 3,089
Thanked 198 Times in 128 Posts
S213
No software update nor cycling the other servos will solve this, have it fixed before your warranty runs out.
vic viper is offline  
Old 02-13-2019, 05:51 PM
  #14  
Senior Member
 
Join Date: Jan 2009
Posts: 278
Thanked 14 Times in 14 Posts
2017 E300, 2017 C350e & 2000 S500. Past 03 SL500,03 C240, 07 E350, 07 ML350, 10 ML350,11&14 E350 X2
mine has been stuck in the up position for the past month. Haven't had time to take it in. will be the 16th time going in for service.
Mbracer26 is offline  
 

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: Steering Wheel Up/Down Adjustment Not Working


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: