Is Mercedes Me down?
02-08-2019, 10:08 PM
#1
Super Member
Thread Starter
Is Mercedes Me down?
anybody having issues with Mercedes Me?
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
02-08-2019, 10:45 PM
#2
MBWorld Fanatic!
anybody having issues with Mercedes Me?
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
02-08-2019, 11:31 PM
#3
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2015 ML350+2021 E350
anybody having issues with Mercedes Me?
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
02-09-2019, 01:05 AM
#5
Junior Member
Not working in the heartland either tonight. It definitely would have come in handy leaving a dinner party at -20°. Everyone else's car started just fine with remote start but of course they don't drive MB. Best or Nothing...looks like a freezing Nothing tonight.
02-09-2019, 05:03 AM
#7
MBWorld Fanatic!
The address sending function not working in Ohio.
Recent update didn't help.
Recent update didn't help.
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02-09-2019, 11:22 AM
#10
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Location: On an island in Maine
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2019 Mercedes E450
What am I missing here?
Why are posters thinking that this is a location dependent issue?
The phone part is either cellular or Wi-Fi and the car part is strictly cellular.
If either does’t have adequate signal, then it won’t work.
Could that be a major component of the issues?
HBH
Why are posters thinking that this is a location dependent issue?
The phone part is either cellular or Wi-Fi and the car part is strictly cellular.
If either does’t have adequate signal, then it won’t work.
Could that be a major component of the issues?
HBH
Last edited by Helmar; 02-09-2019 at 11:24 AM.
02-09-2019, 11:38 AM
#11
MBWorld Fanatic!
The reason we're speaking of availability by geography is one member posted last night that while we on the east coast couldn't access the App, they were on the west coast and it was accessible to them. I don't believe this outage had anything to do with cellular or Wifi signal as many of us were affected.
02-09-2019, 12:45 PM
#12
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2019 Mercedes E450
As a software developer, I’m trying to understand how the same software would behave differently in different locations.....Having said that, I have to admit that I’ve never written any software that is location aware, as are both the phone app and the car app....
in any event, I’m about to place my order for an E450 for mid July delivery and I’m hoping this issue is resolved by then.....
HBH
in any event, I’m about to place my order for an E450 for mid July delivery and I’m hoping this issue is resolved by then.....
HBH
02-09-2019, 01:10 PM
#14
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2019 Mercedes E450
HBH
02-09-2019, 01:15 PM
#16
Junior Member
TOTALLY WORTH IT!
I can confirm that as of the outage last night and the subsequent restart of the service the AC/heating and seat heating will start at the last setting with the remote APP start of vehicle! Finally the remote start has full functionality on 2018 E400 coupe!
02-09-2019, 01:39 PM
#17
Super Member
So as a software developer, can I ask whether you had to update MercedesMe or any such app? And also as a software engineer, it looks like MB is doing incremental updates to you car HURRAH!
Now if only they could put a bit more into their websites...
Now if only they could put a bit more into their websites...
02-09-2019, 10:06 PM
#18
MBWorld Fanatic!
Everything but "address" sending is working in Ohio...same on my wife's app. Thinking more that this is car command problem. It used to work perfectly. Does anyone know if one can do a COMMAND reset without losing all personal info and contacts? I know the have a system reset which turns back to factory defaults; but it erases everything...I just need a reboot.
02-09-2019, 10:26 PM
#19
Junior Member
As a software developer of 25 years, it is not unusual to have dedicated servers servicing specific regions of the country. So if a data center is down in one region and the Mercedes Me infrastructure does not have failover or contingency servers built into its operations, then outage would be region specific. Not having this kind of resiliency built into their Me infrastructure would be IT malpractice at its worst. But given the poor quality of the Mercedes Me app, I would not be surprised if this is the case. Just my 2 cents...
02-09-2019, 11:03 PM
#20
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2023 AMG EQE 53
It's had some issues but at least tonight I got a notice that my 2019 C43 Sedan was unlocked, actually remembered I had rushed and not locked it, opened app and it showed unlocked, clicked lock and took a second a changed to locked, so it's working for me right now. Interesting is my car is 2 floors underground in a garage and cell service is marginal at best.
10-31-2019, 10:25 AM
#23
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10-31-2019, 10:28 AM
#24
Member
maybe it is regional issues (even though i am only in Austin, so close to Dallas). i just called Mercedes and they said system is down for them and has been all day yesterday also. NO ETA when it will be fixed.
