Is Mercedes Me down?
Thread Starter
Super Member
Joined: May 2018
Posts: 554
Likes: 63
From: Virginia
2019 E450 Cabriolet, 2020 GLS450
Is Mercedes Me down?
anybody having issues with Mercedes Me?
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
anybody having issues with Mercedes Me?
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Super Member
Joined: Nov 2013
Posts: 741
Likes: 175
From: NorCal
2015 ML350+2025 E350
anybody having issues with Mercedes Me?
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Mine has been working perfectly since I got the car last September. Tonight I’m getting a mix of the app saying it can’t connect to it says I don’t own a car and showing me ads for A-Class
i tried the web version and it also says it can’t connect
Junior Member
Joined: May 2018
Posts: 60
Likes: 7
'09 Mercedes GL450, '72 280SE 4.5, E400 on order
Not working in the heartland either tonight. It definitely would have come in handy leaving a dinner party at -20°. Everyone else's car started just fine with remote start but of course they don't drive MB. Best or Nothing...looks like a freezing Nothing tonight.
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Member
Joined: Dec 2009
Posts: 92
Likes: 5
From: On an island in Maine
2019 Mercedes E450
What am I missing here?
Why are posters thinking that this is a location dependent issue?
The phone part is either cellular or Wi-Fi and the car part is strictly cellular.
If either does’t have adequate signal, then it won’t work.
Could that be a major component of the issues?
HBH
Why are posters thinking that this is a location dependent issue?
The phone part is either cellular or Wi-Fi and the car part is strictly cellular.
If either does’t have adequate signal, then it won’t work.
Could that be a major component of the issues?
HBH
Last edited by Helmar; Feb 9, 2019 at 11:24 AM.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
The reason we're speaking of availability by geography is one member posted last night that while we on the east coast couldn't access the App, they were on the west coast and it was accessible to them. I don't believe this outage had anything to do with cellular or Wifi signal as many of us were affected.
Member
Joined: Dec 2009
Posts: 92
Likes: 5
From: On an island in Maine
2019 Mercedes E450
As a software developer, I’m trying to understand how the same software would behave differently in different locations.....Having said that, I have to admit that I’ve never written any software that is location aware, as are both the phone app and the car app....
in any event, I’m about to place my order for an E450 for mid July delivery and I’m hoping this issue is resolved by then.....
HBH
in any event, I’m about to place my order for an E450 for mid July delivery and I’m hoping this issue is resolved by then.....
HBH
Member
Joined: Dec 2009
Posts: 92
Likes: 5
From: On an island in Maine
2019 Mercedes E450
HBH
Junior Member
Joined: May 2018
Posts: 60
Likes: 7
'09 Mercedes GL450, '72 280SE 4.5, E400 on order
TOTALLY WORTH IT!
I can confirm that as of the outage last night and the subsequent restart of the service the AC/heating and seat heating will start at the last setting with the remote APP start of vehicle! Finally the remote start has full functionality on 2018 E400 coupe!
Super Member
Joined: Feb 2006
Posts: 798
Likes: 89
From: Bromley, UK
2017 C43 AMG Saloon
So as a software developer, can I ask whether you had to update MercedesMe or any such app? And also as a software engineer, it looks like MB is doing incremental updates to you car HURRAH!
Now if only they could put a bit more into their websites...
Now if only they could put a bit more into their websites...
MBWorld Fanatic!
Joined: Jul 2018
Posts: 1,258
Likes: 151
From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Everything but "address" sending is working in Ohio...same on my wife's app. Thinking more that this is car command problem. It used to work perfectly. Does anyone know if one can do a COMMAND reset without losing all personal info and contacts? I know the have a system reset which turns back to factory defaults; but it erases everything...I just need a reboot.
Junior Member
Joined: Sep 2016
Posts: 67
Likes: 13
From: San Diego, California
2017 Mercedes E300 w/P1 and Sport Wheel pkgs
As a software developer of 25 years, it is not unusual to have dedicated servers servicing specific regions of the country. So if a data center is down in one region and the Mercedes Me infrastructure does not have failover or contingency servers built into its operations, then outage would be region specific. Not having this kind of resiliency built into their Me infrastructure would be IT malpractice at its worst. But given the poor quality of the Mercedes Me app, I would not be surprised if this is the case. Just my 2 cents...
Super Member
Joined: Nov 2018
Posts: 510
Likes: 64
From: Dallas Texas USA
2023 AMG EQE 53
It's had some issues but at least tonight I got a notice that my 2019 C43 Sedan was unlocked, actually remembered I had rushed and not locked it, opened app and it showed unlocked, clicked lock and took a second a changed to locked, so it's working for me right now. Interesting is my car is 2 floors underground in a garage and cell service is marginal at best.
MBWorld Fanatic!
Joined: Apr 2006
Posts: 4,695
Likes: 1,830
From: Dallas-Ft.Worth,TX
2016 E350 Sport
Member
Joined: Aug 2019
Posts: 96
Likes: 28
From: New Orleans, La
2018 E63s Estate
maybe it is regional issues (even though i am only in Austin, so close to Dallas). i just called Mercedes and they said system is down for them and has been all day yesterday also. NO ETA when it will be fixed.
