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Is Mercedes Me down?

 
Old 02-08-2019, 10:08 PM
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Is Mercedes Me down?

anybody having issues with Mercedes Me?

Mine has been working perfectly since I got the car last September. Tonight Iím getting a mix of the app saying it canít connect to it says I donít own a car and showing me ads for A-Class

i tried the web version and it also says it canít connect
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Old 02-08-2019, 10:45 PM
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Originally Posted by sackboydad View Post
anybody having issues with Mercedes Me?

Mine has been working perfectly since I got the car last September. Tonight Iím getting a mix of the app saying it canít connect to it says I donít own a car and showing me ads for A-Class

i tried the web version and it also says it canít connect
It's not working for me either. I guess it took the night off.
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Old 02-08-2019, 11:31 PM
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Originally Posted by sackboydad View Post
anybody having issues with Mercedes Me?

Mine has been working perfectly since I got the car last September. Tonight Iím getting a mix of the app saying it canít connect to it says I donít own a car and showing me ads for A-Class

i tried the web version and it also says it canít connect
Seems to be working here on the Left Coast.
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Old 02-08-2019, 11:38 PM
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Not on the Right Coast. Neither the app, nor web version are up here.
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Old 02-09-2019, 01:05 AM
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Not working in the heartland either tonight. It definitely would have come in handy leaving a dinner party at -20į. Everyone else's car started just fine with remote start but of course they don't drive MB. Best or Nothing...looks like a freezing Nothing tonight.
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Old 02-09-2019, 04:56 AM
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Old 02-09-2019, 05:03 AM
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The address sending function not working in Ohio.

Recent update didn't help.
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Old 02-09-2019, 06:55 AM
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Back up for me in DC this morning
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Old 02-09-2019, 08:54 AM
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Me Connect woke up in Florida, this morning.
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Old 02-09-2019, 11:22 AM
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Originally Posted by rbrylaw View Post
Me Connect woke up in Florida, this morning.
What am I missing here?

Why are posters thinking that this is a location dependent issue?

The phone part is either cellular or Wi-Fi and the car part is strictly cellular.

If either doesít have adequate signal, then it wonít work.

Could that be a major component of the issues?

HBH

Last edited by Helmar; 02-09-2019 at 11:24 AM.
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Old 02-09-2019, 11:38 AM
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The reason we're speaking of availability by geography is one member posted last night that while we on the east coast couldn't access the App, they were on the west coast and it was accessible to them. I don't believe this outage had anything to do with cellular or Wifi signal as many of us were affected.
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Old 02-09-2019, 12:45 PM
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As a software developer, Iím trying to understand how the same software would behave differently in different locations.....Having said that, I have to admit that Iíve never written any software that is location aware, as are both the phone app and the car app....

in any event, Iím about to place my order for an E450 for mid July delivery and Iím hoping this issue is resolved by then.....

HBH
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Old 02-09-2019, 01:02 PM
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As a networking guy, there are many cellular connectivity issues that can affect one region and not another. Partial network outages are very common in the US.
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Old 02-09-2019, 01:10 PM
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Originally Posted by ua549 View Post
As a networking guy, there are many cellular connectivity issues that can affect one region and not another. Partial network outages are very common in the US.
Sorry to belabor the issue, but that would seem to point back to my original thought, that this was a networking issue (cellular/Wi-Fi) rather than a software issue....

HBH
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Old 02-09-2019, 01:14 PM
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With location based software it is difficult for a user to tell where a failure may occur.
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Old 02-09-2019, 01:15 PM
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TOTALLY WORTH IT!

I can confirm that as of the outage last night and the subsequent restart of the service the AC/heating and seat heating will start at the last setting with the remote APP start of vehicle! Finally the remote start has full functionality on 2018 E400 coupe!
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Old 02-09-2019, 01:39 PM
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So as a software developer, can I ask whether you had to update MercedesMe or any such app? And also as a software engineer, it looks like MB is doing incremental updates to you car HURRAH!
Now if only they could put a bit more into their websites...
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Old 02-09-2019, 10:06 PM
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Everything but "address" sending is working in Ohio...same on my wife's app. Thinking more that this is car command problem. It used to work perfectly. Does anyone know if one can do a COMMAND reset without losing all personal info and contacts? I know the have a system reset which turns back to factory defaults; but it erases everything...I just need a reboot.
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Old 02-09-2019, 10:26 PM
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As a software developer of 25 years, it is not unusual to have dedicated servers servicing specific regions of the country. So if a data center is down in one region and the Mercedes Me infrastructure does not have failover or contingency servers built into its operations, then outage would be region specific. Not having this kind of resiliency built into their Me infrastructure would be IT malpractice at its worst. But given the poor quality of the Mercedes Me app, I would not be surprised if this is the case. Just my 2 cents...
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Old 02-09-2019, 11:03 PM
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It's had some issues but at least tonight I got a notice that my 2019 C43 Sedan was unlocked, actually remembered I had rushed and not locked it, opened app and it showed unlocked, clicked lock and took a second a changed to locked, so it's working for me right now. Interesting is my car is 2 floors underground in a garage and cell service is marginal at best.
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