E/W214: Problems with Software
Newbie
Joined: Oct 2024
Posts: 1
Likes: 0
Yes. I have a new (less than 3K miles) E350. While driving, the center screen went blank, and then rotated between 3 screens: Mercedes Benz logo, sign in avatar, settings screen. But no controls were functional. Shortly after that, the driver's screen blanked, with only the speed and time visible. All controls on the steering wheel were non functional. Safety features on previously (lane keeper) were inoperative, as were proximity beeps and cameras. This all reset in 36 hours.
Of note, my wife had a 2024 GLC and all it's screens intermittently malfunctioned. Again the car's safety features were inoperative.
Two electronics/software problems in two models. This is not a coincidence.
Of note, my wife had a 2024 GLC and all it's screens intermittently malfunctioned. Again the car's safety features were inoperative.
Two electronics/software problems in two models. This is not a coincidence.
Member
Joined: Sep 2012
Posts: 151
Likes: 16
From: Laguna Beach, CA
2024 E 350
Wow this is not good. Since this is a potential safety issue, I wonder if the lemon law apply. Having 2 similar issues on 2 models of the same manufacturer is not a coincidence. I have not had any issues that was that much of a concern except the GPS screen switched from city to actual map once or twice when I first bought the car back in May.
In 1990 I had a Jag XJ8 (new) that had a low speed vibration that the dealer couldn't fix (it was in the shop 10 times) and I took Jaguar to court and they reimbursed me $10,000, or option to replace the car.
In 1990 I had a Jag XJ8 (new) that had a low speed vibration that the dealer couldn't fix (it was in the shop 10 times) and I took Jaguar to court and they reimbursed me $10,000, or option to replace the car.
Newbie
Joined: Feb 2025
Posts: 1
Likes: 0
e350
2024 e 350
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Junior Member
Joined: May 2024
Posts: 48
Likes: 5
Soon to be e class
Any idea what the “battery module” update was supposed to fix?
The only reason I ask is that my car suffered from the screen lockup and got updated software 2 weeks ago which appears to have fixed that problem.. However my car now has a problem where the 12v battery is being discharged and the car is back at the dealer.. again.
The only reason I ask is that my car suffered from the screen lockup and got updated software 2 weeks ago which appears to have fixed that problem.. However my car now has a problem where the 12v battery is being discharged and the car is back at the dealer.. again.
Newbie
Joined: Feb 2017
Posts: 1
Likes: 0
Mercedes c class amg estate
Over air updates
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
MBWorld Fanatic!
Joined: Aug 2014
Posts: 1,945
Likes: 689
From: Tennessee
W214 E450
I recommend you start a new thread rather than piggy back on this thread that likely has nothing to do with your actual issue. Then, to help us help you, you could provide a bit more details about your car, such as year, current version of MBUX, what update you were doing before the issue occurred, etc.
