E/W214: Problems with Software
Junior Member
Joined: Nov 2023
Posts: 69
Likes: 14
From: Orlando, FL
W214 2024 E450
Had my first software glitch, it's been almost a month since I took delivery and I was around 940~ miles.
I started the car, the Mercedes Benz logo appeared on the center screen and didn't proceed further. It sounds like MBUX failed to load/boot for whatever reason. The driver screen booted showed me some basic information but the graphics for the gauge didn't load. Imagine you're in the menu select of the driver screen, the basic speedometer display, drive mode and gear info were shown in the top and bottom but the rest of the screen was just blank. Interestingly, putting the car into reverse still pulled up the reverse cam and parking assist.
I knew I would have to restart the car, as a quick engine on/off didn't help and I had a passenger but luckily it was a short trip and the next time I booted the car, it loaded as usual.
I started the car, the Mercedes Benz logo appeared on the center screen and didn't proceed further. It sounds like MBUX failed to load/boot for whatever reason. The driver screen booted showed me some basic information but the graphics for the gauge didn't load. Imagine you're in the menu select of the driver screen, the basic speedometer display, drive mode and gear info were shown in the top and bottom but the rest of the screen was just blank. Interestingly, putting the car into reverse still pulled up the reverse cam and parking assist.
I knew I would have to restart the car, as a quick engine on/off didn't help and I had a passenger but luckily it was a short trip and the next time I booted the car, it loaded as usual.
Junior Member
Joined: Jul 2024
Posts: 40
Likes: 12
Benz E300
“HUD not working” message
The above message came up on driver display but HUD was actually working fine. E300 sedan 2 weeks new, 1200km.
Hope that it is not a hint of what’s to come!
Hope that it is not a hint of what’s to come!
Last edited by Ewok; Aug 2, 2024 at 03:38 AM.
Member
Joined: Jul 2024
Posts: 143
Likes: 24
350 E
I have only 45 miles on my new E class 2024. The central Screen went blank. Just the Words-Mercedes-Benz. I though the June 2024 built in Germany would have created the software fix. Nope. Mu dealership in New Jersey checking. It happened two days ago. No issue since,but it seems to be random based on thos issue in the forum.
I have another issue which I will do a separate entry.
Be well.
JAM
I have another issue which I will do a separate entry.
Be well.
JAM
Junior Member
Joined: May 2024
Posts: 48
Likes: 5
Soon to be e class
I have only 45 miles on my new E class 2024. The central Screen went blank. Just the Words-Mercedes-Benz. I though the June 2024 built in Germany would have created the software fix. Nope. Mu dealership in New Jersey checking. It happened two days ago. No issue since,but it seems to be random based on thos issue in the forum.
I have another issue which I will do a separate entry.
Be well.
JAM
I have another issue which I will do a separate entry.
Be well.
JAM
Junior Member
Joined: May 2024
Posts: 48
Likes: 5
Soon to be e class
I thought it was related to car play and me messing with some setting on my iPhone. But nope it did it the other day for no reason. I am starting to think it is 12v battery charge related….. just a gut feeling, i didn’t read anywhere that mentions this
MBWorld Fanatic!
Joined: Feb 2015
Posts: 1,015
Likes: 342
From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
I have had an issue with the super screen turning off while driving. It has happened about four times in 1,400 miles. Talked with the dealer today and they said that MB is aware of this problem and it is a software "glitch". No service advisory yet. They claim I was the first one to bring it to their attention. In any event, they scanned my car remotely and could not detect any codes or an indication of a malfunction. On one hand I feel better that the manufacturer is aware of the problem but on the other hand it is annoying when it occurs. In one instance all of my screens went down with only the speedometer operative. When it reboots on its own it won't reconnect to Sirius radio.I n order to complete the reboot to include Sirius radio I need to shut the car off and re-engage the starting process. Hopefully MB can get to the bottom of the issue. Other than that the car has been an absolute joy. Somehow it seems different from my W213 wagon that I traded with 20K miles. The air suspension never worked correctly on that car. It would raise and lower itself at will when stopped in traffic. The ride in the W213 didn't seem as smooth as the W214. Surprising because I have the twenty inch staggered wheel option on the W214 that I I thought would produce a harder ride. It doesn't! The option list on the W214 is much more comprehensive than my W213. About $20K more comprehensive but I don't see how that would account for the ride difference.
Junior Member
Joined: Nov 2023
Posts: 69
Likes: 14
From: Orlando, FL
W214 2024 E450
I have had an issue with the super screen turning off while driving. It has happened about four times in 1,400 miles. Talked with the dealer today and they said that MB is aware of this problem and it is a software "glitch". No service advisory yet. They claim I was the first one to bring it to their attention. In any event, they scanned my car remotely and could not detect any codes or an indication of a malfunction. On one hand I feel better that the manufacturer is aware of the problem but on the other hand it is annoying when it occurs. In one instance all of my screens went down with only the speedometer operative. When it reboots on its own it won't reconnect to Sirius radio.I n order to complete the reboot to include Sirius radio I need to shut the car off and re-engage the starting process. Hopefully MB can get to the bottom of the issue. Other than that the car has been an absolute joy. Somehow it seems different from my W213 wagon that I traded with 20K miles. The air suspension never worked correctly on that car. It would raise and lower itself at will when stopped in traffic. The ride in the W213 didn't seem as smooth as the W214. Surprising because I have the twenty inch staggered wheel option on the W214 that I I thought would produce a harder ride. It doesn't! The option list on the W214 is much more comprehensive than my W213. About $20K more comprehensive but I don't see how that would account for the ride difference.
I'm wondering if the suspension is somehow stuck in a stiff mode, I don't have any messages or warnings though. I plan on taking it this Friday and asking them to check the suspension and tires.
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MBWorld Fanatic!
Joined: Feb 2015
Posts: 1,015
Likes: 342
From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
Your description of the ride quality is the same I experienced with my W213. Sometimes it would bang over small road imperfections almost like it was hitting the bump stops. I don't believe it was but that's what it felt and sounded like. The dealer had the car for about four days and consulted with Atlanta who instructed them to do a full reboot of all the software. They did that and it was OK for a couple of days and returned to it's old symptoms. Never pursued it any further. The most annoying issue was the raising and lowering on its own stopped in traffic or when parking the car. I began referring to it as the "clown car" amongst family members. It was really odd. I don't experience anything like that in my W214. Seems like a totally different ride and suspension. By the way, I always have the suspension set in comfort mode with sports steering. I can't imagine that they seriously reconfigured the suspension on the W214 so I'm chalking my W213 experience to some sort of defect. Something else you may want to look into is the tire pressure. With run flats these cars are susceptible to noise and ride quality issues. I'm not a fan of run flats. They are rock hard, noisy and less comfortable than conventional tires. Many on the forum have switched out to non run flats and report excellent results. The problem is that you need to carry some sort of fix a flat to insure you can make it home in the event of a puncture. All this said, the W213 was a delight on the highway. Sure footed and smooth as silk. Almost S Class like but on a smaller scale. My W214 is certainly S Class like, especially with full Nappa leather and Alcantara headliner and super screen. I've owned a number of S Class models but the size for my current use is just too big. Hope this helps. Good luck with your ride. Happy motoring!!
Junior Member
Joined: Nov 2023
Posts: 69
Likes: 14
From: Orlando, FL
W214 2024 E450
Your description of the ride quality is the same I experienced with my W213. Sometimes it would bang over small road imperfections almost like it was hitting the bump stops. I don't believe it was but that's what it felt and sounded like. The dealer had the car for about four days and consulted with Atlanta who instructed them to do a full reboot of all the software. They did that and it was OK for a couple of days and returned to it's old symptoms. Never pursued it any further. The most annoying issue was the raising and lowering on its own stopped in traffic or when parking the car. I began referring to it as the "clown car" amongst family members. It was really odd. I don't experience anything like that in my W214. Seems like a totally different ride and suspension. By the way, I always have the suspension set in comfort mode with sports steering. I can't imagine that they seriously reconfigured the suspension on the W214 so I'm chalking my W213 experience to some sort of defect. Something else you may want to look into is the tire pressure. With run flats these cars are susceptible to noise and ride quality issues. I'm not a fan of run flats. They are rock hard, noisy and less comfortable than conventional tires. Many on the forum have switched out to non run flats and report excellent results. The problem is that you need to carry some sort of fix a flat to insure you can make it home in the event of a puncture. All this said, the W213 was a delight on the highway. Sure footed and smooth as silk. Almost S Class like but on a smaller scale. My W214 is certainly S Class like, especially with full Nappa leather and Alcantara headliner and super screen. I've owned a number of S Class models but the size for my current use is just too big. Hope this helps. Good luck with your ride. Happy motoring!!
Junior Member
Joined: Jul 2024
Posts: 40
Likes: 12
Benz E300
Your description of the ride quality is the same I experienced with my W213. Sometimes it would bang over small road imperfections almost like it was hitting the bump stops. I don't believe it was but that's what it felt and sounded like. The dealer had the car for about four days and consulted with Atlanta who instructed them to do a full reboot of all the software. They did that and it was OK for a couple of days and returned to it's old symptoms. Never pursued it any further. The most annoying issue was the raising and lowering on its own stopped in traffic or when parking the car. I began referring to it as the "clown car" amongst family members. It was really odd. I don't experience anything like that in my W214. Seems like a totally different ride and suspension. By the way, I always have the suspension set in comfort mode with sports steering. I can't imagine that they seriously reconfigured the suspension on the W214 so I'm chalking my W213 experience to some sort of defect. Something else you may want to look into is the tire pressure. With run flats these cars are susceptible to noise and ride quality issues. I'm not a fan of run flats. They are rock hard, noisy and less comfortable than conventional tires. Many on the forum have switched out to non run flats and report excellent results. The problem is that you need to carry some sort of fix a flat to insure you can make it home in the event of a puncture. All this said, the W213 was a delight on the highway. Sure footed and smooth as silk. Almost S Class like but on a smaller scale. My W214 is certainly S Class like, especially with full Nappa leather and Alcantara headliner and super screen. I've owned a number of S Class models but the size for my current use is just too big. Hope this helps. Good luck with your ride. Happy motoring!!
With the W214 now, it is day and night better ride smooth or bumpy roads.
Last edited by Ewok; Aug 7, 2024 at 11:12 PM.
Member
Joined: Jul 2024
Posts: 143
Likes: 24
350 E
Took my 2024 E Class to dealer a few days ago for the screen consoles going black. Had the auto just a week. They found a major software update. Had to leave my auto overnight. they were surprised such a heavy update. So far no more Black Screens. Fingers crossed. Sirius/XM problem is another issue.
MBWorld Fanatic!
Joined: Feb 2015
Posts: 1,015
Likes: 342
From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
Took my 2024 E Class to dealer a few days ago for the screen consoles going black. Had the auto just a week. They found a major software update. Had to leave my auto overnight. they were surprised such a heavy update. So far no more Black Screens. Fingers crossed. Sirius/XM problem is another issue.
Newbie
Joined: Aug 2024
Posts: 5
Likes: 0
MB E300e W214
Took my 2024 E Class to dealer a few days ago for the screen consoles going black. Had the auto just a week. They found a major software update. Had to leave my auto overnight. they were surprised such a heavy update. So far no more Black Screens. Fingers crossed. Sirius/XM problem is another issue.
Last edited by Chum_NIck; Aug 11, 2024 at 07:51 AM.
Member
Joined: Jul 2024
Posts: 143
Likes: 24
350 E
Just checked. My update is the same as yours. Ends with 4975. I guess this auto had a prior software update. No issue with screens going blank by now. Will continue to monitor. I guess you have the most updated software.
Stay ion touch.
Stay ion touch.
Newbie
Joined: Jul 2024
Posts: 7
Likes: 0
Mercedes E300 W214
Hey guys, 1800km in (5 weeks ownership) here in Australia. Went to start the car in the morning, had all my displays black (HUD also off). Air con worked (was set to 22 degrees previously on auto) but everything else couldn’t be accessed. Indicators worked too despite no ticking noise.
Kept hearing a loud click from the speakers every 30 seconds and the main display would flash. Used Waze as my speedometer, 5 minutes in the super screen, instrument cluster, and HUD all booted up and everything has been fine since.
Have had no other issues with the super screen, everything has worked fine apart from that one incident that seemed like a software bug.
Running E056.9-131 software version. E300 (E350 everywhere else in the world).
Kept hearing a loud click from the speakers every 30 seconds and the main display would flash. Used Waze as my speedometer, 5 minutes in the super screen, instrument cluster, and HUD all booted up and everything has been fine since.
Have had no other issues with the super screen, everything has worked fine apart from that one incident that seemed like a software bug.
Running E056.9-131 software version. E300 (E350 everywhere else in the world).
Newbie
Joined: Aug 2024
Posts: 1
Likes: 0
2024 e350. W214
My e350 is one month old and I started experiencing the infotainment problem. Would pop to black screen with logo, and I could not get to any systems. After reading this thread I took car to dealer today and they confirm and subsequently updated the software with the E262.3-4975 version. Hopefully this fixes the problem. The update takes 4.5 hours.
Last edited by Tryva1; Aug 15, 2024 at 08:06 PM.
MBWorld Fanatic!
Joined: Feb 2015
Posts: 1,015
Likes: 342
From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
My e350 is one month old and I started experiencing the infotainment problem. Would pop to black screen with logo, and I could not get to any systems. After reading this thread I took car to dealer today and they confirm and subsequently updated the software with the E262.3-4975 version. Hopefully this fixes the problem. The update takes 4.5 hours.
MBWorld Fanatic!
Joined: Feb 2015
Posts: 1,015
Likes: 342
From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
Well, I checked software and determined I have E262.3-4975. I continue to have the screen go dark. Perhaps it needs to be re-flashed? I know some on the forum have been updated to this version. Hope it works for you.
Happy Motoring!!
Happy Motoring!!
Newbie
Joined: Aug 2024
Posts: 1
Likes: 0
E300de
E300DE
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
My dealer replaced the car with a new one. 400km later on new car the screens froze. This time it reset within a minute and no problems since.
Last edited by Fergus Woods; Aug 29, 2024 at 03:02 AM. Reason: update
Newbie
Joined: Aug 2024
Posts: 1
Likes: 0
E350 2024
mbux issue
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
I wish I read your poyou before I bought it
Member
Joined: Aug 2018
Posts: 157
Likes: 36
2021 E350 Sedan
Don't update working software
I think that MB has 2-4 loosely connected, young, software teams. I have a W213, and it's clear they did not enforce user interface standards across the teams and that the products were released without rigourous documentation requirements (the documentation (operators manual) is extremely insufficient for the 213). Looks like they haven't fixed this organizational / QC-QA problem with the 214. Fixing already released software with a disfunctional organization and a huge amount of model/option conditional code is a longshot. Fix it for one mode/option and you might have to test it for hundreds of others which is not practical. If your SW is working (probably due to a working combination of model and options) you should not allow automatic upgrades and think twice about upgrades unless the dealer says they are necessary and they have a way to revert if necessary.
Last edited by Holtgraver; Aug 26, 2024 at 11:01 AM. Reason: improve clarity
Member
Joined: Jul 2024
Posts: 143
Likes: 24
350 E
Hi Gang,
Well, after three weeks of driving after they did a software update at dealership, my screens went blank, then after 1 minute the Logo comes up and reboots. So software update did not correct issue other than it happens not as often. This is a serious issue if driving at night or using the navigation. It is a safety issue. Called my dealership, will call Mercedes.
Well, after three weeks of driving after they did a software update at dealership, my screens went blank, then after 1 minute the Logo comes up and reboots. So software update did not correct issue other than it happens not as often. This is a serious issue if driving at night or using the navigation. It is a safety issue. Called my dealership, will call Mercedes.
