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Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
Early batches of W206 (so the C) had software issues with MBUX as well, likely an update will address it. In your case though, perhaps it takes another update to fix it. Did you try another dealership and see if you get the same response? I wonder if your dealership is trying to help you at all.
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
I just purchased a 2021 e450 - deciding to defer the purchase of the new e class. I’ve moved from e350 to e450. I needed a car fast, but didn’t feel like I’d be satisfied with the 4cyl ( my wife’s GLC has the 4). My 2014 e350 was still fun to drive - so how would you compare your drive in the 2024 e350 to your w213 450??
You can imagine I'm enjoying the heck out of my new ride! Still a bit overwhelmed by all the bells and whistles- but mostly engage the lane change and distronic cruise
Congratulations on your new baby! Can you give me thoughts on the driving experience of the new 4Cyl vs your old in line 6?
e450 (used sport mode to kick it up a notch) definitely fun to drive. 2024 e350 with sport mode pretty good as well. enough power to accelerate when I needed to make a light or pass on the highway.
on a rating scale if the e450 a 10 the the e350 an 8.
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
I just bought one too and I'm having problems with my infotainment superscreens freezing. I brought my car in and and after 2 weeks in the shop they decided to install a new infotainment unit. But I'm having the same problems. I suspect there is a flaw in all the units so it makes sense it will take 3/4 months to fix. But what do we do in the meantime? I can't adjust the heat, can't turn on the radio, can't change any settings, and have no cameras!
Last edited by dunagan; 05-03-2024 at 10:52 PM.
Reason: adding super screens
I suspect there is a flaw in all the units so it makes sense it will take 3/4 months to fix.
What makes you suspect that? How many people have reported this issue? I have the super screen and have not had an issue so far and have about 1300 miles on my 2024 E350 lease. I have a E450 on order with the super screen and a build date of 7/1. Hopefully it will not have the issue with it.
What makes you suspect that? How many people have reported this issue? I have the super screen and have not had an issue so far and have about 1300 miles on my 2024 E350 lease. I have a E450 on order with the super screen and a build date of 7/1. Hopefully it will not have the issue with it.
I hope so too. Maybe it will be fixed before you get your car.
I suspect so because I have had 2 units and both have been bad. One other person reported a bad unit and there haven't been that many E-classes sold yet. It's also an intermittent problems so maybe people haven't encountered it yet.
Hi, Just got a new 2024 E350 (traded in my 2021 E450) and I love the look of the car. I drove it for a couple of weeks.
Started having problems with the MBUX system where left screen froze, then middle screen froze and kept rebooting to MBUSA logo.
I brought back to the dealer and they checked it out and said they loaded some software.
Gave me the car back and on way driving home it happened again. Car i
Now dealer is telling me this is a problem with all the new E class and Mercedes Germany is telling them its about 3/4 months till there is a fix.
I can't believe that every E350 in the US has this problem as every dealer has them in inventory and is selling them.
I wonder if anyone out there has had this problem with a new E class
I have a new 2024 E350. I have the car for eight weeks and it has about 3000 miles on it. Two days ago the screen abruptly changed while I was driving. I had not touched anything or changed any settings. My navigation screen now looks like I am on the moon and if you try to zoom in it is just a total blur. It also looks like block buildings. There are no street names and it is virtually useless to look at the screen. I called MB and they are clueless. I went to the dealer and they were not able to help me. I called MB back and I’m now told that they will get back to me in 24 to 48 hours with an answer. We will see. Also, the navigation icon in my settings has disappeared. I did absolutely nothing to have these changes occur. I traded in a 2019 CLS 450 and if I could get that car back today. I would. I am on a road in a populated area, This is also in a populated area, but it looks like I am on the moon Bizarre buildings!!!
I have a new 2024 E350. I have the car for eight weeks and it has about 3000 miles on it. Two days ago the screen abruptly changed while I was driving. I had not touched anything or changed any settings. My navigation screen now looks like I am on the moon and if you try to zoom in it is just a total blur. It also looks like block buildings. There are no street names and it is virtually useless to look at the screen. I called MB and they are clueless. I went to the dealer and they were not able to help me. I called MB back and I’m now told that they will get back to me in 24 to 48 hours with an answer. We will see. Also, the navigation icon in my settings has disappeared. I did absolutely nothing to have these changes occur. I traded in a 2019 CLS 450 and if I could get that car back today. I would.
I suspect your issues are just settings but I could be wrong. I attempted to recreate your issues in my car by adjusting settings and here is what I found.
If I turn on Satellite mode with 3D mode and zoom in, I get a similar view to what you have.
If I do not have satellite view on but have 3D on and zoom in, I get those block style buildings too. This is normal and common on several navigation systems I own. The shapes of the block building typically match the actual building but I have found that to not always be true. The heights are also represented but in my screenshot they all appear to be the same height. I've noticed the height differences when driving through the city though. In this case, I moved the map to an area where there are lots of building since I live in the country and was not in this area at the time I took the picture which may have something to do with the incorrect building heights.
To turn off 3D you hit the button on the lower left of the navigation screen. Mine shows 3D above. Hitting that toggles between 3D, 2D, and N Up.
I'm not sure how you turned Satellite view on/off without knowing it but to get to navigation settings, tap the car icon on the top left of the navigation screen to get the below screen. There you will see Satellite Map as the first option under the View section. You will notice, I have Auto Zoom turned on. If you have it off, it will leave the zoom at whatever you pinch zoom to and won't adjust based on your speed. That could explain some of the symptoms you describe. I have no idea how your settings might have changed on their own but some of this may explain why you are seeing what you are seeing. Hope this helps.
Curious what version of the software those of you with an issue have in your car? I have E056.9-113 and have had zero issues so far (knock on wood). I did a search for MBUX E056.9-113 and found this site, in German, talking about similar issues and the OP has the same version I have. I have since turned my auto-update off for OTA software updates to where it must prompt me to ask to update. This is to avoid a software update from breaking my currently functioning car. Hearing these reports has me worried even though I have not seen an issue on my lease yet. I'm more concerned with my E450 order and if that will have issues like this. I've been in the software engineering business over 40 years and I can speak from experience that software issues can cause some strange behavior. These cars are computers on wheels with very complex hardware and software packages that can and will fail. With each new version comes the potential for unexpected behavior. In the case of the car, it's a controlled system where the manufacture can ensure that everything works together and ensure that unknown systems are not added without their knowledge. This "should" reduce these issues but with things as complicated as this, it's impossible. It's not a totally closed system since different phones can connect with AA and APC. We can only hope that the software engineers at Mercedes are good at what they do and will figure this out soon.
Your software version can be found in settings under Info-?System Information. I've blanked out my VIN and WLAN SSID in the below image.
Thank you for responding so quickly. I am going to try some of what you suggested, however, satellite is on and always was. When I went to the dealer, we actually checked all those settings. My original screen was more of a map screen with streets and street names, etc. Why it disappeared and changed to this is beyond me. It happened while I was driving. the screen actually went blank for an The screen, actually went blank for a second and when it came back on it changed I actually had not touched anything to make that happen. The interesting thing is that my sister also has a 2024 MB SUV and the same day her screen changed to something similar. I am wondering if there is a problem with the satellite. if not the satellite, then obviously some software in my car is defective I have sent an email with pictures to Mercedes and it will be interesting to see what they say. Needless to say, it is very frustrating to have a new car and to have something like this for my navigation! The map is absolutely useless.
Thank you for responding so quickly. I am going to try some of what you suggested, however, satellite is on and always was. When I went to the dealer, we actually checked all those settings. My original screen was more of a map screen with streets and street names, etc. Why it disappeared and changed to this is beyond me. It happened while I was driving. the screen actually went blank for an The screen, actually went blank for a second and when it came back on it changed I actually had not touched anything to make that happen. The interesting thing is that my sister also has a 2024 MB SUV and the same day her screen changed to something similar. I am wondering if there is a problem with the satellite. if not the satellite, then obviously some software in my car is defective I have sent an email with pictures to Mercedes and it will be interesting to see what they say. Needless to say, it is very frustrating to have a new car and to have something like this for my navigation! The map is absolutely useless.
I wonder if an OTA update happened and that caused your screen to blank out and restart. There is a software version and a map version. My software version is in my prior post and my map version is 2023 (V4.0) N.AMERICA. You also may want to consider turning off satellite view but that is clearly a personal preference. My preference is to have it off and I only turned it on to see if I could recreate your image. I find it distracting when using the navigation system to guide me and prefer to see more of a "map like" view. That's just me and if you prefer it on, then that's what you should have. If so, you could try it off as a test to see if the issues subside or not. That that having it on or off should cause an issue but it is possible. It could be a very specific combination of settings that cause failures.
Like a previous poster stated, this definitely looks like the 3D view with either satellite or drawn images. You can get a similar view on your phone in Google Maps or Apple maps. If the satellite photos are old, it will look empy when in fact there are buildings.
Like a previous poster stated, this definitely looks like the 3D view with either satellite or drawn images. You can get a similar view on your phone in Google Maps or Apple maps. If the satellite photos are old, it will look empy when in fact there are buildings.
What happens when you change to 2D view?
I have changed the settings several times. I have turned off satellite view, turned it on, put it on 3-D.and 2D. It just gets worse. This is not the map that I have had for the last 2 1/2 months. I suspect an OTA screwed everything up. I am planning to go to the dealer today to take a look at another E350 to see what map there is. This current map is totally useless. if you try to zoom in it is a total blur
03-21-2024, 09:02 AM
