E-Class (W214) 2024 -

Worldwide System Outage

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Old 06-23-2024, 03:00 PM
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Worldwide System Outage

Mercedes Benz dealerships in my area are displaying a banner on their websites about a worldwide outage. They don’t have access to their system and sales staff can’t see their calendars. If you’re expecting an update on your order it may not be available. Hopefully they’ll have it fixed soon because sales are impacted.
Old 06-23-2024, 03:11 PM
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Originally Posted by PSims
Mercedes Benz dealerships in my area are displaying a banner on their websites about a worldwide outage. They don’t have access to their system and sales staff can’t see their calendars. If you’re expecting an update on your order it may not be available. Hopefully they’ll have it fixed soon because sales are impacted.
I wonder if it is that "CDK Global" they are using, if so, it is down for Canada as well.
Old 06-23-2024, 03:31 PM
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Most likely is due to the hacking into CDK.
Old 06-23-2024, 03:55 PM
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Originally Posted by vich3
Most likely is due to the hacking into CDK.
It is. I asked my sales rep last week and he confirmed it. Luckily they have a backup process so they can function and it doesn't affect orders with MB.
Old 06-23-2024, 04:00 PM
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Originally Posted by marzillo
It is. I asked my sales rep last week and he confirmed it. Luckily they have a backup process so they can function and it doesn't affect orders with MB.
If so ya so many dealerships use them, I can't even count which dealerships don't use CDK Global, they handle everything and it is an American company.

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