PSims

Mercedes Benz dealerships in my area are displaying a banner on their websites about a worldwide outage. They don’t have access to their system and sales staff can’t see their calendars. If you’re expecting an update on your order it may not be available. Hopefully they’ll have it fixed soon because sales are impacted.

W205C43PFL

I wonder if it is that "CDK Global" they are using, if so, it is down for Canada as well.

vich3

Most likely is due to the hacking into CDK.

L1Wolf

It is. I asked my sales rep last week and he confirmed it. Luckily they have a backup process so they can function and it doesn't affect orders with MB.

W205C43PFL

If so ya so many dealerships use them, I can't even count which dealerships don't use CDK Global, they handle everything and it is an American company.

lelouch0202

I picked up my E450 yesterday and it still looks like all functionality hasn't be restored yet. The dealership gave me a temporary tag as they couldn't o the plate transfer from my trade-in to my new E450.

pjw1967

Been waiting almost 2 weeks to pickup my '24 GLC300 due to an incorrect door jam sticker. It is posted as a recall so they can't actually show it as sold. Problem compounded by CDK issue. I am riding around in my '17 GLS550 that I traded in. The dealer put a short term temp tag on which expired. So they put another one on Monday. It expires next Monday. New stickers due this Friday. Fingers crossed.

PSims

Dealership informed me thier systems are all up and running now.

MBPartsHaus-Ben

If your local dealer is down you can always head over to MBPartsHaus.com and get OE parts at a better price!