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I'm about to get my first official service done on my 2025 E450 and wondering what others have paid for this specific car (W214) who do not have the maintenance plan. I say "official" service because I've changed the oil myself twice at 722 and 5,079 miles however, I want to have the dealership do the 10K service to ensure it's recorded in the system. I keep detailed records and even pictures of each service I do, but I want an official record so I plan to do the 10K services at the dealership for at least the first few years. I've called two dealerships and got wildly different prices. The dealership I bought the car quoted $700 for the A service which includes a deep dive multi-point inspection (MPI) that goes well beyond the standard safety MPI that is done during every service. I pressed them and got a price for just the oil change and basic MPI that is $170. That means it's $530 for that extra MPI that they say takes 2 hours to do with most of that cost being labor. The second dealership I called quoted $352 for an A service that they said includes the MPI, but could not give me enough details if that is an extra deep dive like the first dealership mentioned or if that was more aligned with the first dealerships basic MPI. They said it's the MPI that is required by MB for all cars and that all dealerships must do.
The questions: I'm wondering what others (who do not have pre-paid maint) have paid for the first service of their W214 and if they got a so-called deep dive MPI like one dealership quoting me?
Have you ever heard of this deeper more comprehensive MPI that my dealership is talking about? If so, have you had it done and what are your thoughts on it in terms of value and benefit?
Please, please, please let's NOT make this thread about oil change intervals, the A verses B service, the pros/cons of the pre-paid maintenance, brand of oil, going to an indy, or anything other than cost of the A service for the W214 and maybe the W213 at a Mercedes-Benz dealership.
It does help a bit to understand what's included in the A service, but hard to say if this is the extra MPI that one dealership wants to charge over $500 for or if that is something beyond what's in these documents. Thanks for sharing.
I just wonder how “deep” of a dive you need to do on a less than year old vehicle that’s still under warranty. Sorry, can’t help with prices, but I can kick the tires, look at the brake discs and fill the windshield washer tank myself as can you without paying the dealer $200 an hour to do it.
I personally would just do the basic MPI.
I just wonder how “deep” of a dive you need to do on a less than year old vehicle that’s still under warranty. Sorry, can’t help with prices, but I can kick the tires, look at the brake discs and fill the windshield washer tank myself as can you without paying the dealer $200 an hour to do it.
I personally would just do the basic MPI.
My thoughts exactly. My only reservation is that with it being a new vehicle, it would be good to know if something is out of whack that may become a larger problem later. It really is a ludicrous price for what it appears to be unless they are turning bolts and getting into things that cannot be done with a simple visual inspection.
2025 E450 All Terrain Wagon, Nautical Blue Metallic, Macchiato Beige/Black Interior
A few weeks ago I had my car in for some warranty work and I knew it was going to be there for a few days, with 4,300 miles on it. Since it was in there already, I asked the dealer to do just a straight oil change and not reset the counter, so that when A Service comes up I can do it at it's normal time - piece of mind on a new engine. It was $199.00, plus I had a loaner for 3 days.
So not a Service A, but just the oil change part to help you calibrate against the other services.
Breakdown of the $199.00
0W-20 Mobil 1 oil - $79.00
Drain plug -$17.50
Filter - $21.00
Labor - $75.00
Environmental fee mandated by state - $10.00 (doesn't add up to exactly $199 due to rounding)
3-day loaner - included
All good by me.
Last edited by beechcamp; Mar 28, 2025 at 04:17 PM.
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
Originally Posted by L1Wolf
I'm about to get my first official service done on my 2025 E450 and wondering what others have paid for this specific car (W214) who do not have the maintenance plan. I say "official" service because I've changed the oil myself twice at 722 and 5,079 miles however, I want to have the dealership do the 10K service to ensure it's recorded in the system. I keep detailed records and even pictures of each service I do, but I want an official record so I plan to do the 10K services at the dealership for at least the first few years. I've called two dealerships and got wildly different prices. The dealership I bought the car quoted $700 for the A service which includes a deep dive multi-point inspection (MPI) that goes well beyond the standard safety MPI that is done during every service. I pressed them and got a price for just the oil change and basic MPI that is $170. That means it's $530 for that extra MPI that they say takes 2 hours to do with most of that cost being labor. The second dealership I called quoted $352 for an A service that they said includes the MPI, but could not give me enough details if that is an extra deep dive like the first dealership mentioned or if that was more aligned with the first dealerships basic MPI. They said it's the MPI that is required by MB for all cars and that all dealerships must do.
The questions: I'm wondering what others (who do not have pre-paid maint) have paid for the first service of their W214 and if they got a so-called deep dive MPI like one dealership quoting me?
Have you ever heard of this deeper more comprehensive MPI that my dealership is talking about? If so, have you had it done and what are your thoughts on it in terms of value and benefit?
Please, please, please let's NOT make this thread about oil change intervals, the A verses B service, the pros/cons of the pre-paid maintenance, brand of oil, going to an indy, or anything other than cost of the A service for the W214 and maybe the W213 at a Mercedes-Benz dealership.
Unless the world has changed, what the dealership is charging for the MPI is complete BS.
The "A" service is an oil and filter change, topping of fluids and MPI. The MPI is part of the "A" service. There should be no extra charge for that.
If there any recalls, they too should be taken care of during the "A" service.
A few weeks ago I had my car in for some warranty work and I knew it was going to be there for a few days, with 4,300 miles on it. Since it was in there already, I asked the dealer to do just a straight oil change and not reset the counter, so that when A Service comes up I can do it at it's normal time - piece of mind on a new engine. It was $199.00, plus I had a loaner for 3 days.
So not a Service A, but just the oil change part to help you calibrate against the other services.
Breakdown of the $199.00
0W-20 Mobil 1 oil - $79.00
Drain plug -$17.50
Filter - $21.00
Labor - $75.00
Environmental fee mandated by state - $10.00 (doesn't add up to exactly $199 due to rounding)
3-day loaner - included
All good by me.
Thanks Beechcamp, that's helpful. At $170 for the oil and MPI, it sounds like it's not a bad deal at my dealership.
Unless the world has changed, what the dealership is charging for the MPI is complete BS.
The "A" service is an oil and filter change, topping of fluids and MPI. The MPI is part of the "A" service. There should be no extra charge for that.
If there any recalls, they too should be taken care of during the "A" service.
The world has certainly changed, but it's still BS to charge that much for a MPI even if it is much more than what an A service calls for. They said that for the just the oil and MPI, it's $170 but the "extra supper duper MPI' is an additional $530. Pretty crazy!
The world has certainly changed, but it's still BS to charge that much for a MPI even if it is much more than what an A service calls for. They said that for the just the oil and MPI, it's $170 but the "extra supper duper MPI' is an additional $530. Pretty crazy!
They know there’s a certain number of gullible customers who will take the bait.
Using the documents posted by @kjb55 (#2 above) as a source, I created the attached table to serve as a reminder of when various services are due. The table does not include things like inspections, and tire rotations.
Thanks Beechcamp, that's helpful. At $170 for the oil and MPI, it sounds like it's not a bad deal at my dealership.
The 3 day loaner caught my eye, good deal for that reason alone. It is usally at least 50-60 per day for enterprise at certain MB dealerships if not warranty work.
Using the documents posted by @kjb55 (#2 above) as a source, I created the attached table to serve as a reminder of when various services are due. The table does not include things like inspections, and tire rotations.
The 3 day loaner caught my eye, good deal for that reason alone. It is usually at least 50-60 per day for enterprise at certain MB dealerships if not warranty work.
Where do you live? I've never been charged for a loaner at my Clearwater MB dealer. I got a loaner when I had a wiper arm & blade replaced due to a bird strike on my '18 E300.
Where do you live? I've never been charged for a loaner at my Clearwater MB dealer. I got a loaner when I had a wiper arm & blade replaced due to a bird strike on my '18 E300.
I am in Canada and MB dealerships uses Enterprise, however, I am talking about experience from some of my State side friends, forgot where they live but some MB dealerships still uses Enterprise for loaners.
Perhaps your dealership provide loaners in the form of their existing loaner inventory and not through Enterprise?
Sorry for the confusion, but I am specifically talking about non-warranty work rentals, if warranty work, MB dealership will always provide a loaner (and since it is a loaner and not a rental, cost is on the dealership and/or perhaps MBUSA).
I am in Canada and MB dealerships uses Enterprise, however, I am talking about experience from some of my State side friends, forgot where they live but some MB dealerships still uses Enterprise for loaners.
Perhaps your dealership provide loaners in the form of their existing loaner inventory and not through Enterprise?
Sorry for the confusion, but I am specifically talking about non-warranty work rentals, if warranty work, MB dealership will always provide a loaner (and since it is a loaner and not a rental, cost is on the dealership and/or perhaps MBUSA).
I've only been to 2 dealerships in TN and both offer loaners for any work over a few hours regardless of warranty. That is, as long as they have one available. I make it a point to ask for one before I schedule to ensure one is available. For this first A service, I'll wait as I've decided to just have the oil changed and the basic safety inspection.
I've only been to 2 dealerships in TN and both offer loaners for any work over a few hours regardless of warranty. That is, as long as they have one available. I make it a point to ask for one before I schedule to ensure one is available. For this first A service, I'll wait as I've decided to just have the oil changed and the basic safety inspection.
I just wonder how “deep” of a dive you need to do on a less than year old vehicle that’s still under warranty. Sorry, can’t help with prices, but I can kick the tires, look at the brake discs and fill the windshield washer tank myself as can you without paying the dealer $200 an hour to do it.
I personally would just do the basic MPI.
Agreed. Why do a deep dive if everything that could possibly go wrong is covered under warranty? I could understand doing a deep dive on maybe the 3rd service before the warranty expires to see if you want to extend.
Had an A Service done on my MY 24 E450 AT. Total cost $320. The dealer picked up my car, left me a new E350 sedan and returned my car the next morning. This is basically a $320 oil and filter change. The rest is a convenience charge that I'm willing to pay. No disruption in my schedule. If you own a thoroughbred you feed it oats. Not hay.
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
Originally Posted by pdeacon
Had an A Service done on my MY 24 E450 AT. Total cost $320. The dealer picked up my car, left me a new E350 sedan and returned my car the next morning. This is basically a $320 oil and filter change. The rest is a convenience charge that I'm willing to pay. No disruption in my schedule. If you own a thoroughbred you feed it oats. Not hay.
Anytime you grossly overpay, you must justify the cost, otherwise you have to admit "you have been taken".
$320 for an oil change, no matter how you cut it, is crazy: Oil at $6 a quart is at most $50 and the filter at most is $25: The balance of $245 is the pick up and loaner. As I posted my dealer does the "A" service as an express service, under one hour, about $200 while you wait. My Indy shop for $160 - also under an hour.
If you know anything about horses then you know that a horse needs both oats and hay: that is why they are put out to pasture to graze.
For $320, did the dealer at least wash and detail your car?
Anytime you grossly overpay, you must justify the cost, otherwise you have to admit "you have been taken".
$320 for an oil change, no matter how you cut it, is crazy: Oil at $6 a quart is at most $50 and the filter at most is $25: The balance of $245 is the pick up and loaner. As I posted my dealer does the "A" service as an express service, under one hour, about $200 while you wait. My Indy shop for $160 - also under an hour.
If you know anything about horses then you know that a horse needs both oats and hay: that is why they are put out to pasture to graze.
For $320, did the dealer at least wash and detail your car?
Yes they did. Forgot to mention that. They provide that with all my cars when in for service. I guess cost is a matter of perspective. I have more productive things to do with my time than hustling cars back and forth for dealer service. Just my point of view. To each his own.
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
Originally Posted by pdeacon
Yes I did. Forgot to mention that. They provide that with all my cars when in for service. I guess cost is a matter of perspective. I have more productive things to do with my time than hustling cars back and forth for dealer service. Just my point of view. To each his own.
Except in the winter I wash my own car. I like doing it. It gives me satisfaction. Others I know never wash their car. They hate it and take it to the car wash.
You mention that you have more productive things to do with your time. I understand that.
Out of curiosity do you:
Wash your own car?
Take it to the car wash?
Have the car wash come and pick up your car and deliver it back to you?
If you are consistent than your answer must be the the last option.
Except in the winter I wash my own car. I like doing it. It gives me satisfaction. Others I know never wash their car. They hate it and take it to the car wash.
You mention that you have more productive things to do with your time. I understand that.
Out of curiosity do you:
Wash your own car?
Take it to the car wash?
Have the car wash come and pick up your car and deliver it back to you?
If you are consistent than your answer must be the the last option.
Except in the winter I wash my own car. I like doing it. It gives me satisfaction. Others I know never wash their car. They hate it and take it to the car wash.
You mention that you have more productive things to do with your time. I understand that.
Out of curiosity do you:
Wash your own car?
Take it to the car wash?
Have the car wash come and pick up your car and deliver it back to you?
If you are consistent than your answer must be the the last option.
Move to strike as argumentative. We don't need troublemakers.
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