EQS EQS (V297) sedan

MBUX Out.....again

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Old Feb 25, 2023 | 05:13 PM
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MBUX Out.....again

OK, so I get to the car after golf, just like the single time before when this happened, and everything works except the MBUX. Which, of course, means no back up cam, no parking assistance, no driving assistance, no infotainment system. Tablet is blank, but the driver's screen works, except for the middle (which mirrors MBUX). Drove home fine, but in total silence (which is quite remarkable, if you've never done it). The power button for the MBUX, sadly, does not reset the MBUX in this circumstance, as has been postulated on this forum. Tried it multiple times, held it for as long as 30 seconds, without success. Tried locking and walking away....no joy. Anyway, drove home and glanced at my app and it says last updated today, not sure if that's when the MBUX was updated, or just the info. I still believe, as I did before when this happened the only other time, that the MBUX is updating, and the update is not yet complete. Anyway, I'll let you know if it comes back on in a few hours, as I suspect it wil. Still feel that this is an update which is not yet complete. If not, there is a software update in my near future.

Last edited by hlothery; Feb 25, 2023 at 05:28 PM.
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Old Feb 25, 2023 | 05:28 PM
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I hope you are correct that the EQS is just updating but that seems a odd way to do it leaving any driver without his screens. I thought most systems download the new system while keeping the older software running, then when the new software is installed it erases the older software.
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Old Feb 25, 2023 | 05:32 PM
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Originally Posted by Utopia Texas
I hope you are correct that the EQS is just updating but that seems a odd way to do it leaving any driver without his screens. I thought most systems download the new system while keeping the older software running, then when the new software is installed it erases the older software.
I was actually in my wife's car once when an OTA became available. I remember that it blanked the MBUX while it was downloading, for about 30 minutes. In that case, we actually waited to drive it. Don't remember any more specifics than that. Anyway, hope it comes back on later. And, it was only the tablet...the driver's screen with speed, etc, worked the whole time. It changed recuperation modes with no issue. Really strange.
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Old Feb 25, 2023 | 05:55 PM
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I never encountered this problem but I sure hope it gets fixed for you very shortly.

I don’t want to start a new thread about this but what’s this Place Detail from Google that suddenly showed up (3 days ago) on the middle and passenger screen on my 580? How do I get rid of it? My wife likes to have the compass show up on the passenger screen but the Place Detail never disappears.
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Old Feb 25, 2023 | 06:02 PM
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The Place Detail by Google symbol showed up on my main central traffic screen two days ago but when I start driving it sinks down into the bottom of the screen and disappears. It has not affected the compass on my passenger screen. Press on any icon on your traffic screen, such as a gasoline station, and a new screen pops up with details of the location and a photograph of that location. I have not decided whether I like this function or will use it but time will tell…
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Old Feb 25, 2023 | 06:03 PM
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That's not an update. MBUX doesn't go blank during an OTA update, except for when it reboots at the end, but it'll prompt first. OTA updates take place in the background while the system remains available, and pause while the car is parked. You can also see the OTA updates in the app, so you know if there are any pending.

As for Google Places, that was just released. Read about it here: https://www.prnewswire.com/news-rele...301753489.html
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Old Feb 25, 2023 | 06:16 PM
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Originally Posted by Utopia Texas
The Place Detail by Google symbol showed up on my main central traffic screen two days ago but when I start driving it sinks down into the bottom of the screen and disappears. It has not affected the compass on my passenger screen. Press on any icon on your traffic screen, such as a gasoline station, and a new screen pops up with details of the location and a photograph of that location. I have not decided whether I like this function or will use it but time will tell…
I wonder why it has affected the passenger screen on mine.
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Old Feb 25, 2023 | 07:00 PM
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Originally Posted by superswiss
That's not an update. MBUX doesn't go blank during an OTA update, except for when it reboots at the end, but it'll prompt first. OTA updates take place in the background while the system remains available, and pause while the car is parked. You can also see the OTA updates in the app, so you know if there are any pending.

As for Google Places, that was just released. Read about it here: https://www.prnewswire.com/news-rele...301753489.html
Thanks for the info, was just postulating, as this is only the second time it has happened to me. Coincidentally, I checked every hour or so, no joy. So, I finally decided to send the car a message from the app and see if that would awaken MBUX. I sent it a message to change the charging protocol from one to the other I had set up. The message sent successfully, and I went out to check and MBUX was back on. Don't know if this was coincidence or not. Anyway, it's working again now. Hope it continues as it did after the last episode, which was many months ago. I'll probably eventually take it in to get the latest software update, using this episode as evidence that it is needed.
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Old Feb 26, 2023 | 05:11 PM
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The Places Detail disappeared today and the passenger screen once again shows the compass which my wife likes. I’m confused about why the passenger screen doesn’t show what the passenger wants when some new whatever Mercedes sends.
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Old Jan 11, 2024 | 04:07 AM
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I recently upgraded from E250 to E330 and noticed dramatic increase in energy consumption by ~20%.
This is quite weird because the estimated and Max. range did not change. I noticed the increase only on Mercedes me App's summary of previous journey.
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Old Jan 11, 2024 | 04:54 AM
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Originally Posted by Tuituibang
I recently upgraded from E250 to E330 and noticed dramatic increase in energy consumption by ~20%.
This is quite weird because the estimated and Max. range did not change. I noticed the increase only on Mercedes me App's summary of previous journey.
No way the MBUX update would affect the real drive train energy consumption. If you did notice a difference, then either the old reported consumption was wrong or the new one (or just a change in conditions caused the difference).
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Old Jan 11, 2024 | 11:52 AM
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Originally Posted by Tuituibang
I recently upgraded from E250 to E330 and noticed dramatic increase in energy consumption by ~20%.
This is quite weird because the estimated and Max. range did not change. I noticed the increase only on Mercedes me App's summary of previous journey.
I believe it is the weather(cold) causes your consumption went up (heater). not due to the update
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Old Oct 6, 2024 | 04:01 PM
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This happened to me yesterday, where my screen went blank as soon as I entered the car and turned it on. after fiddling with a few knobs and nothing working I called Mercedes-Benz roadside assistance and a gal worked with me and had me do various things primarily locking and unlocking the car while I was outside the car. she got it working in a couple of minutes. It really was scary. She told me it really happens, but it does happen on occasion and if it happens once it should not happen again I’ll keep my fingers crossed. Luckily roadside assistance is open 24 seven.
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