Car won't be ready
#1
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2018 E400 Coupe
Car won't be ready
Planned a once in a lifetime trip to pick up my first ever MB in Germany. Been in the work since September. They send an e-mail yesterday (one week before I'm to be picking up the car) informing me the car is on "quality hold" and will not be ready for delivery. So.....that's a huge bummer.
#2
Sorry to hear the bad news.. What model? if you don't mind me asking
Planned a once in a lifetime trip to pick up my first ever MB in Germany. Been in the work since September. They send an e-mail yesterday (one week before I'm to be picking up the car) informing me the car is on "quality hold" and will not be ready for delivery. So.....that's a huge bummer.
#4
I feel you
Planned a once in a lifetime trip to pick up my first ever MB in Germany. Been in the work since September. They send an e-mail yesterday (one week before I'm to be picking up the car) informing me the car is on "quality hold" and will not be ready for delivery. So.....that's a huge bummer.
#5
Demand a loaner car, maybe even an S class!! You can still make your trip , drive the loaner car and still get to enjoy your vacation?
I would be mad as hell if they did this to me, you have every right to ask for a loaner even an upgrade model such as an AMG or S!
I would be mad as hell if they did this to me, you have every right to ask for a loaner even an upgrade model such as an AMG or S!
Planned a once in a lifetime trip to pick up my first ever MB in Germany. Been in the work since September. They send an e-mail yesterday (one week before I'm to be picking up the car) informing me the car is on "quality hold" and will not be ready for delivery. So.....that's a huge bummer.
#7
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2018 E400 Coupe
They have already gotten me an S class for loan and I'll still have a great time on the vacation. It's just a huge letdown because a very large part of the trip was to have the delivery experience. I don't even know what "quality hold" means.
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#8
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That doesn't sound like German engineering at its best.
We ordered our 2018 E43AMG in June 2017 and picked it up the day they said it would be ready in September.
The factory tour is definitely worth taking, we got to see the E Class in various stages, you would enjoy that since you ordered an E Class too.
I hope things work out ok for you.
We ordered our 2018 E43AMG in June 2017 and picked it up the day they said it would be ready in September.
The factory tour is definitely worth taking, we got to see the E Class in various stages, you would enjoy that since you ordered an E Class too.
I hope things work out ok for you.
#9
Member
This does not happen to Mercedes...well sometimes
My wife was mostly annoyed because she had packed small for the SLK and we could have fit the SLK in the back seat of the S-class. It all was sorted out eventually and our car arrived (fixed) back home about the time it should have.