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MB Extended Limited Warranty Basics Thread

Old 04-07-2017, 05:59 AM
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Originally Posted by 2015ML350W4 View Post
Attached is a scanned copy of my ELW purchased on 1/31/17 from Jeff Jackson at Tafel Motors in Louisville. It's "bumper-to-bumper" except for items that I'd consider to be normal exclusions.
Thanks for posting. Very helpful. This is what we would have expected for new cars. Now the mystery of why at least mine was different. I'll put some calls into MB and see what I can learn.
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Old 04-16-2017, 06:49 PM
  #52  
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Originally Posted by Mavrogenis View Post
I just tried to email Jason Mays for an ELW quote but the email bounced. Does anyone have an updated email for Jason. Who else sells the ELW at a discounted price?
Thanks
I emailed Jason as well and the email bounced back. I would assume he no longer works there.
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Old 04-23-2017, 04:46 PM
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Hello guys,
I got a 2013 W212, non-CPO with 57k miles on it. I would like to get an extended warranty on it.
Please help me with pricing.
Hendrick Merc in Charlotte, NC is asking outrageous $5400 for 'Gold coverage' of 48kMiles/4yr.

I went though the 34 point inspection and it passed. Scheduling for 140+ point inspection.
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Old 04-26-2017, 10:10 PM
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Anyone have Jeff Jackson's email address?
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Old 04-26-2017, 10:12 PM
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Originally Posted by Mr. J View Post
Anyone have Jeff Jackson's email address?
Jeff Jackson [[email protected]]
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Old 04-26-2017, 10:30 PM
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Originally Posted by cfmistry View Post
- Pricing: Despite what your local dealerships may tell you, the pricing of the warranties is negotiable. There is even a 15% "service charge" that can be waived with negotiation.

- The following are a group of individuals at MB dealerships nationwide who offer very competitive pricing: (in no particular order)

1. Jason Mayes, International Autos, (414) 727-6722, [email protected]
2. Erin Mahre, Mercedes-Benz of Santa Rosa, (707) 521-3996
3. Jeff Jackson, Tafel Motors, (502) 894-6829
4. Dan Boone, Mercedes-Benz of Austin, (512) 220-0940

I recommend you call all of them as well as your local dealership for competitive quotes. Make sure you are getting a final price OTD (including any "service changes").

- The above individuals will need your car's VIN, exact mileage, desired warranty information; they are happy to sell you the warranty over the phone.

Happy motoring!
Thanks, does anyone know Erin Mahre's and Dan Boone's email address?
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Old 04-27-2017, 01:05 PM
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I emailed Jeff Jackson last night and got a prompt response this morning. His quote is the most competitive so he's earned my business. I'll update once the transaction is completed.
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Old 04-27-2017, 02:18 PM
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Originally Posted by Mr. J View Post
I emailed Jeff Jackson last night and got a prompt response this morning. His quote is the most competitive so he's earned my business. I'll update once the transaction is completed.


Lucky you; I emailed him last night too---and still waiting on contact. So, hopefully soon...


Let us know how it goes...
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Old 04-27-2017, 07:35 PM
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Just an update:
Jason Keebaugh; Anaheim Merc. quoted me 2475 for 7/75 and 3610 for 7/100k.
My vehicle was originally purchased on 07/13/2013, currently 43k on it.


He is off next week, until Friday.
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Old 05-04-2017, 11:27 AM
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Another thumbs up to Jeff Jackson.
In MB of Danbury, CT Carlos Costa does both MB EW and Fidelity. 203 778 6333 x 3217

Biggest problem is the sales tax Molloy is going to raise because his bureaucracy can't stop spending.

BTW every EW contract sold in CT has to have towing, loaner car, etc. included. Don't know about other states.
My wife got the Fidelity since MB never sent her an expiration notice. Except for the deductible I think the Fidelity Platinum maybe better than the MB EW according to stories I have heard. Less hassle getting things paid for. Anyone else have an opinion?

BTW the service supervisor Dave actually know how to work on ABC systems the right way.

If you get a warranty from Carlos tell him the fellow whose wife has a 2013 GLK recommended him.

Last edited by grane; 05-04-2017 at 11:30 AM.
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Old 05-08-2017, 12:00 AM
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I got the deal from Jason Keebaugh, 2475, paid yesterday for 7/75k.
Thanks you guys for the information.
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Old 06-03-2017, 02:00 PM
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Ok so this is all very confusing.


I emailed one of the names listed on the thread and he told me that my 2014 C300 with 48k (still under factory 4x50) can not have a MB ELW put on it.


I did not buy the car from MB, I bought it from the Nissan dealer where I am a Service Advisor.




Hello,
Thank you for your message. This vehicle was sold as a used- non cpo vehicle by an authorized dealer which makes it ineligible for MB extended coverage.


Can anyone shed any light on this?


I have until December 17 or about 1600 miles left under factory.
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Old 06-03-2017, 06:00 PM
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Originally Posted by Jay Fac View Post
Ok so this is all very confusing.


I emailed one of the names listed on the thread and he told me that my 2014 C300 with 48k (still under factory 4x50) can not have a MB ELW put on it.


I did not buy the car from MB, I bought it from the Nissan dealer where I am a Service Advisor.




Hello,
Thank you for your message. This vehicle was sold as a used- non cpo vehicle by an authorized dealer which makes it ineligible for MB extended coverage.


Can anyone shed any light on this?


I have until December 17 or about 1600 miles left under factory.
Just try a different a guy. Try Jason K. Hopefully you'll be able to buy the CPO before the opportunity is gone.
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Old 06-03-2017, 08:15 PM
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Originally Posted by Jay Fac View Post
Ok so this is all very confusing.


I emailed one of the names listed on the thread and he told me that my 2014 C300 with 48k (still under factory 4x50) can not have a MB ELW put on it.


I did not buy the car from MB, I bought it from the Nissan dealer where I am a Service Advisor.




Hello,
Thank you for your message. This vehicle was sold as a used- non cpo vehicle by an authorized dealer which makes it ineligible for MB extended coverage.


Can anyone shed any light on this?


I have until December 17 or about 1600 miles left under factory.
I may be incorrect, but I think you can only get a third party ELW. If you buy an MB new, you can also buy an ELW. I think you can buy it before the factory warranty expires. If you bought a CPO, you can extend the CPO warranty for 2 years, and it transfers to a new purchaser if you sell directly to the individual.

Once your car became a used car at your dealership, the connection to MB was broken, hence no opportunity to reconnect.
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Old 06-03-2017, 08:25 PM
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Originally Posted by pjw1967 View Post
I may be incorrect, but I think you can only get a third party ELW. If you buy an MB new, you can also buy an ELW. I think you can buy it before the factory warranty expires. If you bought a CPO, you can extend the CPO warranty for 2 years, and it transfers to a new purchaser if you sell directly to the individual.

Once your car became a used car at your dealership, the connection to MB was broken, hence no opportunity to reconnect.
I can prove you're wrong, sorry.
I bought a 2014 E350 4M with 43kmiles from Nissan Dealer. The car was never a CPO.

My current options were, 7yr/75k and 7yr/100k MB ELW, from the date of original purchase July 13th 2013. I already paid for 7/75(less than $3k), but I had already driven 4000miles in 40 days; so, before the end of the Factory warranty, I'll be upgrading to 7/100k, which is a 1000$ more than the 7/75.

So, OP, just call other people.
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Old 06-03-2017, 08:26 PM
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Originally Posted by raja777m View Post
I can prove you're wrong, sorry.
I bought a 2014 E350 4M with 43kmiles from Nissan Dealer. The car was never a CPO.

My current options were, 7yr/75k and 7yr/100k MB ELW, from the date of original purchase July 13th 2013. I already paid for 7/75(less than $3k), but I had already driven 4000miles in 40 days; so, before the end of the Factory warranty, I'll be upgrading to 7/100k, which is a 1000$ more than the 7/75.

So, OP, just call other people.
Thanks. I do hope I'm wrong.
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Old 06-19-2017, 06:15 AM
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Thumbs Up Jeff Jackson Tafel MOtors

Hi All. Another + for Jeff Jackson at Tafel Motors. I bought a 2015 GL450 with 14300 miles on it from a non MB dealer. I called around for the MB Extended Warranty and best quote was from Jeff. He quoted me $3100 for 7yr/100k coverage and $2350 for the 6yr/100k coverage. I ended up buying the 6 year plan as I think I'll hit the 100k mileage before the 6 years are up
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Old 06-19-2017, 10:34 AM
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Originally Posted by MBQureshi View Post
Hi All. Another + for Jeff Jackson at Tafel Motors. I bought a 2015 GL450 with 14300 miles on it from a non MB dealer. I called around for the MB Extended Warranty and best quote was from Jeff. He quoted me $3100 for 7yr/100k coverage and $2350 for the 6yr/100k coverage. I ended up buying the 6 year plan as I think I'll hit the 100k mileage before the 6 years are up
That is a nice price. I'm still in the process of upgrading(7/75k to 7/100k), so, I left jeff an email, to give me a quote on it.
Thanks for the new Point of Contact.
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Old 06-19-2017, 05:06 PM
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Easy Care warranty!??

I was about to purchase my ELW for my car (purchased as CPO vehicle) but I was told the factory warranty or CPO warranty that came when I bought the car have expired 1 month ago. I was unaware of the expiration date so now my only option is to buy the EASY CARE warranty. My question is if this is worth purchasing and is there any other MB specific warranty option for a car that's no longer under the CPO warranty? Thanks!
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Old 09-20-2017, 10:16 AM
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Just sent out emails to Jeff Jackson, Marc Rose and Erin Mahre. Jeff responded back very quickly, but I am not impressed with his price. I have a 2014 S550 CPO with 22,200 miles. That CPO gave me 5 years and I wanted to extend it to 7 yrs (2 more years beyond the additional 1 year CPO for a total of 3 years ELW past the factory).


My dealer gave me a price of $4,700 and Jeff's price was $3,900, so $800 difference isn't really that great of a price, very disappointing. With all of the hoopla on here about Jeff, I was expecting a better deal than that. I know there is probably a sales tax difference and the 15% markup price with my dealer.
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Old 09-20-2017, 10:57 PM
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Email Addresses?

Originally Posted by jmraggs View Post
Just sent out emails to Jeff Jackson, Marc Rose and Erin Mahre. Jeff responded back very quickly, but I am not impressed with his price. I have a 2014 S550 CPO with 22,200 miles. That CPO gave me 5 years and I wanted to extend it to 7 yrs (2 more years beyond the additional 1 year CPO for a total of 3 years ELW past the factory).


My dealer gave me a price of $4,700 and Jeff's price was $3,900, so $800 difference isn't really that great of a price, very disappointing. With all of the hoopla on here about Jeff, I was expecting a better deal than that. I know there is probably a sales tax difference and the 15% markup price with my dealer.
Can I get those email addresses? Can't seem to find them. Need to send them emails to see what prices I can get.

Thanks!
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Old 09-21-2017, 09:30 AM
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Originally Posted by Motivology View Post
Can I get those email addresses? Can't seem to find them. Need to send them emails to see what prices I can get.

Thanks!


Jeff Jackson - [email protected]


Marc Rose - [email protected]


Erin Mahre - [email protected]




I have only heard back from Jeff at this point.
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Old 09-21-2017, 12:02 PM
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Originally Posted by jmraggs View Post
Just sent out emails to Jeff Jackson, Marc Rose and Erin Mahre. Jeff responded back very quickly, but I am not impressed with his price. I have a 2014 S550 CPO with 22,200 miles. That CPO gave me 5 years and I wanted to extend it to 7 yrs (2 more years beyond the additional 1 year CPO for a total of 3 years ELW past the factory).


My dealer gave me a price of $4,700 and Jeff's price was $3,900, so $800 difference isn't really that great of a price, very disappointing. With all of the hoopla on here about Jeff, I was expecting a better deal than that. I know there is probably a sales tax difference and the 15% markup price with my dealer.
Yeah I am not impressed with Jeff, as a person, as a whole. His demeanor was very rude and cold and nonchalant. I was very offput by his behavior, especially considering all the hoopla and accolades given on here.

Samr story with Erin Mahre. She was even worse than Jeff.
Marc was better, albeit his response time and follow-up practice is horrible.
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Old 09-21-2017, 01:53 PM
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Originally Posted by tresean1 View Post
Yeah I am not impressed with Jeff, as a person, as a whole. His demeanor was very rude and cold and nonchalant. I was very offput by his behavior, especially considering all the hoopla and accolades given on here.

Samr story with Erin Mahre. She was even worse than Jeff.
Marc was better, albeit his response time and follow-up practice is horrible.

Jeff was short just giving me a price and I had to ask for information on the details of mileage etc. of the warranty.


I called Erin and she was really impressive and very nice, so go figure. I guess a lot of it depends on whether the person is having a good day or not.
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Old 09-21-2017, 02:17 PM
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Originally Posted by jmraggs View Post
Jeff was short just giving me a price and I had to ask for information on the details of mileage etc. of the warranty.


I called Erin and she was really impressive and very nice, so go figure. I guess a lot of it depends on whether the person is having a good day or not.
Wow that's very interesting. When I spoke to Erin, gave her the appropriate greeting of the day, and politely introduced myself and politely told her the reason for my call, the first statement to me was "I hope you are not wasting my time, because I have better things to do". Her behavior extremely unprofessional, to say the least...and nothing short of a *female dog*. Even if she was having a bad day or if it was "that time of the month", her remarks and behavior is absolutely unexcusable, especially as an Agent of Mercedes-Benz.
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