MB Extended Limited Warranty Basics Thread
#101
Newbie
There have been lots of question in the W204 section regarding the MB ELW (Extended Limited Warranty) and I wanted to clarify several points.
- The MB ELW can be purchased from any MB dealership nationwide, as long as the car is still within the new car warranty (4 years from original purchase date, or less than 50,000 miles, whichever comes first).
- The authentic MB ELW has no deductible and is accepted at all MB dealerships nationwide regardless of where it is purchased.
- Only the MB ELW guarantees the use of authentic MB parts on your vehicle.
- Though the MB ELW has excellent coverage, it does not cover everything in the MB New Car warranty. Additionally, some aftermarket warranties can offer even greater coverage.
- All models of a certain range (C-class, E-class, S-class) have the same warranty pricing except AMG and diesel models. For example, the pricing is the same on a pre-owned E350 or E550, and regardless of options.
- The MB ELW is offered as an additional 1, 2 or 3 year beyond the factory warranty with coverage up to 75k or 100k miles (whichever comes first years/mileage). It is best to pick the warranty that will covers your needs; you can pick any combination of years/mileage.
- Pricing: Despite what your local dealerships may tell you, the pricing of the warranties is negotiable. There is even a 15% "service charge" that can be waived with negotiation.
- The following are a group of individuals at MB dealerships nationwide who offer very competitive pricing: (in no particular order)
1. Jason Mayes, International Autos, (414) 727-6722, jmayes@iamilwaukee.com
2. Erin Mahre, Mercedes-Benz of Santa Rosa, (707) 521-3996
3. Jeff Jackson, Tafel Motors, (502) 894-6829
4. Dan Boone, Mercedes-Benz of Austin, (512) 220-0940
I recommend you call all of them as well as your local dealership for competitive quotes. Make sure you are getting a final price OTD (including any "service changes").
- The above individuals will need your car's VIN, exact mileage, desired warranty information; they are happy to sell you the warranty over the phone.
Happy motoring!![drive](https://mbworld.org/forums/images/smilies/driving.gif)
- The MB ELW can be purchased from any MB dealership nationwide, as long as the car is still within the new car warranty (4 years from original purchase date, or less than 50,000 miles, whichever comes first).
- The authentic MB ELW has no deductible and is accepted at all MB dealerships nationwide regardless of where it is purchased.
- Only the MB ELW guarantees the use of authentic MB parts on your vehicle.
- Though the MB ELW has excellent coverage, it does not cover everything in the MB New Car warranty. Additionally, some aftermarket warranties can offer even greater coverage.
- All models of a certain range (C-class, E-class, S-class) have the same warranty pricing except AMG and diesel models. For example, the pricing is the same on a pre-owned E350 or E550, and regardless of options.
- The MB ELW is offered as an additional 1, 2 or 3 year beyond the factory warranty with coverage up to 75k or 100k miles (whichever comes first years/mileage). It is best to pick the warranty that will covers your needs; you can pick any combination of years/mileage.
- Pricing: Despite what your local dealerships may tell you, the pricing of the warranties is negotiable. There is even a 15% "service charge" that can be waived with negotiation.
- The following are a group of individuals at MB dealerships nationwide who offer very competitive pricing: (in no particular order)
1. Jason Mayes, International Autos, (414) 727-6722, jmayes@iamilwaukee.com
2. Erin Mahre, Mercedes-Benz of Santa Rosa, (707) 521-3996
3. Jeff Jackson, Tafel Motors, (502) 894-6829
4. Dan Boone, Mercedes-Benz of Austin, (512) 220-0940
I recommend you call all of them as well as your local dealership for competitive quotes. Make sure you are getting a final price OTD (including any "service changes").
- The above individuals will need your car's VIN, exact mileage, desired warranty information; they are happy to sell you the warranty over the phone.
Happy motoring!
![drive](https://mbworld.org/forums/images/smilies/driving.gif)
ccastro@iamilwaukee.com
(866) 455-8708 ext. 115
#103
Really dumb question here....
A lot of you are getting your extended warranties at places far from where you live.
Does having the warranty allow you to then send your car to your local MB Dealership for repairs, or do you have to ship it to the locale where the dealership is located from where you purchased the warranty from?
(Like I said, real dumb question, but I don't know the answer -- Thus, figured to ask. Thanks!)
A lot of you are getting your extended warranties at places far from where you live.
Does having the warranty allow you to then send your car to your local MB Dealership for repairs, or do you have to ship it to the locale where the dealership is located from where you purchased the warranty from?
(Like I said, real dumb question, but I don't know the answer -- Thus, figured to ask. Thanks!)
#104
Super Member
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Join Date: Mar 2011
Location: VA
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W212 E-class, W211 E-class, F10 5-Series
Really dumb question here....
A lot of you are getting your extended warranties at places far from where you live.
Does having the warranty allow you to then send your car to your local MB Dealership for repairs, or do you have to ship it to the locale where the dealership is located from where you purchased the warranty from?
(Like I said, real dumb question, but I don't know the answer -- Thus, figured to ask. Thanks!)
A lot of you are getting your extended warranties at places far from where you live.
Does having the warranty allow you to then send your car to your local MB Dealership for repairs, or do you have to ship it to the locale where the dealership is located from where you purchased the warranty from?
(Like I said, real dumb question, but I don't know the answer -- Thus, figured to ask. Thanks!)
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Bruin_Benz (03-25-2018)
#105
Member
I am in the process of buying a new AMG and in speaking with the finance manager, it appears the AMG tier is a fixed price. How is it that these other dealers can offer an ELW cheaper than the standard pricing? Is it the 15 percent surcharged referenced? It didn’t seem like this was a negotiable item. I want to be fair but not taken advantage of. Any tips for having a fair and upfront discussion to arrive at an agreeable price? Thanks in advance.
#106
From what I have read here AMG and Diesel ELWs are more expensive tiers. The fixed price is negotiable with some F & I managers.
Let me know if you found a Chicago area dealer with a good price.
Let me know if you found a Chicago area dealer with a good price.
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NewYorker555 (12-01-2019)
#108
Super Member
AMG pricing is indeed fixed.
- 2 year/75,000 mile option (additional 2 years and up to 75,000 miles total) MSRPs for $5,700
- 3 year/100,000 mile option (again additional 3 years and up to 100,000 miles total) MSRPs at $7,100
My guy is Jamie Ruis, Finance Manager at Mercedes-Benz of Elmbrook/Porsche Waukesha. (262)821-5000 ext. 331. jruis@mbofelmbrook.com. He will sell under MSRP, and being that he's in WI, no sales tax or 15% surcharge that other dealers often charge. Give him a ring for a quote.
- 2 year/75,000 mile option (additional 2 years and up to 75,000 miles total) MSRPs for $5,700
- 3 year/100,000 mile option (again additional 3 years and up to 100,000 miles total) MSRPs at $7,100
My guy is Jamie Ruis, Finance Manager at Mercedes-Benz of Elmbrook/Porsche Waukesha. (262)821-5000 ext. 331. jruis@mbofelmbrook.com. He will sell under MSRP, and being that he's in WI, no sales tax or 15% surcharge that other dealers often charge. Give him a ring for a quote.
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Nationalleaguer (04-23-2018)
#109
Member
Thanks for the info and referral. Talked to Jaime. He’s honest and upfront. If someone is looking for a warranty, I’d recommend you reach out to him and talk through your facts.
#110
Super Member
NP, and I agree. He isn't push at all, and actually takes the time to answer your questions ![thumbs](https://mbworld.org/forums/images/smilies/thumbsup.gif)
Oh and he sent me the Extended Warranty Coverage; it essentially is a bumper wrap coverage except for wear & tear items - which you can get covered through preventative maintenance if you prepay for Prepaid Maintenance (you can prepay for a total of ten services, in packs of 3, after you go through the initial 4 pack.
![thumbs](https://mbworld.org/forums/images/smilies/thumbsup.gif)
Oh and he sent me the Extended Warranty Coverage; it essentially is a bumper wrap coverage except for wear & tear items - which you can get covered through preventative maintenance if you prepay for Prepaid Maintenance (you can prepay for a total of ten services, in packs of 3, after you go through the initial 4 pack.
#111
MBWorld Fanatic!
Join Date: Nov 2007
Location: Texas
Posts: 1,616
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2014 S550 - SOLD, 2014 GL550 - SOLD, 2014 GL63 AMG, 2015 S63 AMG Sedan, 2015 S63 AMG Coupe
Originally Posted by tonylop33
Another happy customer of Cassandra Castro (ccastro@iamilwaukee.com). Had the best price of the four I contacted. Fast communication bu email and on the phone. Answered all my questions and checked into a couple of unrated questions I had as well.
#112
There have been lots of question in the W204 section regarding the MB ELW (Extended Limited Warranty) and I wanted to clarify several points.
- The MB ELW can be purchased from any MB dealership nationwide, as long as the car is still within the new car warranty (4 years from original purchase date, or less than 50,000 miles, whichever comes first).
- The authentic MB ELW has no deductible and is accepted at all MB dealerships nationwide regardless of where it is purchased.
- Only the MB ELW guarantees the use of authentic MB parts on your vehicle.
- Though the MB ELW has excellent coverage, it does not cover everything in the MB New Car warranty. Additionally, some aftermarket warranties can offer even greater coverage.
- All models of a certain range (C-class, E-class, S-class) have the same warranty pricing except AMG and diesel models. For example, the pricing is the same on a pre-owned E350 or E550, and regardless of options.
- The MB ELW is offered as an additional 1, 2 or 3 year beyond the factory warranty with coverage up to 75k or 100k miles (whichever comes first years/mileage). It is best to pick the warranty that will covers your needs; you can pick any combination of years/mileage.
- Pricing: Despite what your local dealerships may tell you, the pricing of the warranties is negotiable. There is even a 15% "service charge" that can be waived with negotiation.
- The following are a group of individuals at MB dealerships nationwide who offer very competitive pricing: (in no particular order)
1. Jason Mayes, International Autos, (414) 727-6722, jmayes@iamilwaukee.com
2. Erin Mahre, Mercedes-Benz of Santa Rosa, (707) 521-3996
3. Jeff Jackson, Tafel Motors, (502) 894-6829
4. Dan Boone, Mercedes-Benz of Austin, (512) 220-0940
I recommend you call all of them as well as your local dealership for competitive quotes. Make sure you are getting a final price OTD (including any "service changes").
- The above individuals will need your car's VIN, exact mileage, desired warranty information; they are happy to sell you the warranty over the phone.
Happy motoring!![drive](https://mbworld.org/forums/images/smilies/driving.gif)
- The MB ELW can be purchased from any MB dealership nationwide, as long as the car is still within the new car warranty (4 years from original purchase date, or less than 50,000 miles, whichever comes first).
- The authentic MB ELW has no deductible and is accepted at all MB dealerships nationwide regardless of where it is purchased.
- Only the MB ELW guarantees the use of authentic MB parts on your vehicle.
- Though the MB ELW has excellent coverage, it does not cover everything in the MB New Car warranty. Additionally, some aftermarket warranties can offer even greater coverage.
- All models of a certain range (C-class, E-class, S-class) have the same warranty pricing except AMG and diesel models. For example, the pricing is the same on a pre-owned E350 or E550, and regardless of options.
- The MB ELW is offered as an additional 1, 2 or 3 year beyond the factory warranty with coverage up to 75k or 100k miles (whichever comes first years/mileage). It is best to pick the warranty that will covers your needs; you can pick any combination of years/mileage.
- Pricing: Despite what your local dealerships may tell you, the pricing of the warranties is negotiable. There is even a 15% "service charge" that can be waived with negotiation.
- The following are a group of individuals at MB dealerships nationwide who offer very competitive pricing: (in no particular order)
1. Jason Mayes, International Autos, (414) 727-6722, jmayes@iamilwaukee.com
2. Erin Mahre, Mercedes-Benz of Santa Rosa, (707) 521-3996
3. Jeff Jackson, Tafel Motors, (502) 894-6829
4. Dan Boone, Mercedes-Benz of Austin, (512) 220-0940
I recommend you call all of them as well as your local dealership for competitive quotes. Make sure you are getting a final price OTD (including any "service changes").
- The above individuals will need your car's VIN, exact mileage, desired warranty information; they are happy to sell you the warranty over the phone.
Happy motoring!
![drive](https://mbworld.org/forums/images/smilies/driving.gif)
A double thumbs up to Jeff Jackson of Tafel Motors. Just purchased the 3Y / 100K MB ELW for my 2015 C-300.
Reached out to all the dealers mentioned on this forum and Jeff was much more responsive and quoted the lowest price. He emailed a copy of the draft ELW contract for review and answered Qs on the phone.
Friendly, very knowledgeable and concluded on phone with minimal fuss.
For others benefit, pricing below for a 2015 C-300:
3Y/75K: 3Y/100K:
Jeff Jackson: $1600 $2600
Cassandra: $1750 $2750
Jamie Ruis: $2000 $3000 Make it sound like he was giving me a great deal!
Local MB dealer: $4,455 Platinum plan from Fidelity
Mark Ruis: ? ? IMO, was arrogant on the phone. Refused to quote and said I should only call him after doing all my research and when ready to buy.
Never a good idea to dictate to your customers how they should buy.
Endurance: $4,074 $4,320 Supreme policy, their highest coverage and exclusionary coverage. Deductible of $100 but policy starts 30 days / 1000M after purchase, which means it overlaps the factory coverage.
Other points on the MBUSA ELW:
1. No deductible. Sold and backed by MBUSA.
2. Starts only after the 4y/50K miles factory warranty ends, no overlap.
3. Warranty work can only be done at a MB dealer.
4. Can be cancelled for 100% refund before factory warranty ends. After that, prorated refund minus any claims paid.
5. Fully transferable to a new owner - private party only, not transferable if traded in or sold to a car dealer.
#113
Junior Member
Different Warranty Coverage from Different Dealers
First, thanks to all for sharing your ELW shopping information. Here is my recent experience...
Emailed both Jeff Jackson (Tafel MB Louisville) and Cassandra Castro (International Autos MB Milwaukee) for price quote on official Mercedes Benz USA New Car Extended Limited Warranty for 2016 C300 4MATIC and to verify the car was eligible as I was taking delivery from a non Mercedes dealership later in the week.
From Jeff I quickly received a good price quote and copy of the “exclusionary” type warranty that is preferred along with verification the vehicle qualified for coverage.
A short while later Cassandra sent a slightly lower price for what I assumed was the same warranty coverage, so I asked her to send me the contract to sign and return along with payment info.
Upon receiving the contract from Cassandra, I found it was the lesser “stated component” type warranty. I told her I would not purchase this type of coverage, but I was willing to proceed if she could provide the “exclusionary” coverage. She said there is only one type of warranty available nationwide from Mercedes Benz and this was the best policy available for my vehicle.
I declined the lesser coverage from Cassandra and purchased the more complete warranty from Jeff after I took delivery of the car from the non Mercedes dealership at the end of the week.
+++ for Jeff Jackson at Tafel MB Louisville:
JJackson@mblouisville.com
Be sure to read the actual contract to understand what you are being “sold” by any particular finance manager... the ELW offered from one dealer to another may differ regardless of what many of us assumed regarding all official MB USA backed warranties being the same.
Lastly, remember pricing and eligibility varies based on years & mileage chosen for the type of coverage you choose as well as your specific vehicle. Compare answers from several providers to get the best results. Jeff saved me over 25 percent versus my 3 local dealers (one of which told me my car couldn’t be covered because I was not the original owner and didn’t buy it as CPO from MB dealer).
Emailed both Jeff Jackson (Tafel MB Louisville) and Cassandra Castro (International Autos MB Milwaukee) for price quote on official Mercedes Benz USA New Car Extended Limited Warranty for 2016 C300 4MATIC and to verify the car was eligible as I was taking delivery from a non Mercedes dealership later in the week.
From Jeff I quickly received a good price quote and copy of the “exclusionary” type warranty that is preferred along with verification the vehicle qualified for coverage.
A short while later Cassandra sent a slightly lower price for what I assumed was the same warranty coverage, so I asked her to send me the contract to sign and return along with payment info.
Upon receiving the contract from Cassandra, I found it was the lesser “stated component” type warranty. I told her I would not purchase this type of coverage, but I was willing to proceed if she could provide the “exclusionary” coverage. She said there is only one type of warranty available nationwide from Mercedes Benz and this was the best policy available for my vehicle.
I declined the lesser coverage from Cassandra and purchased the more complete warranty from Jeff after I took delivery of the car from the non Mercedes dealership at the end of the week.
+++ for Jeff Jackson at Tafel MB Louisville:
JJackson@mblouisville.com
Be sure to read the actual contract to understand what you are being “sold” by any particular finance manager... the ELW offered from one dealer to another may differ regardless of what many of us assumed regarding all official MB USA backed warranties being the same.
Lastly, remember pricing and eligibility varies based on years & mileage chosen for the type of coverage you choose as well as your specific vehicle. Compare answers from several providers to get the best results. Jeff saved me over 25 percent versus my 3 local dealers (one of which told me my car couldn’t be covered because I was not the original owner and didn’t buy it as CPO from MB dealer).
Last edited by BJEB; 09-14-2019 at 08:36 AM. Reason: clarification on pricing variations
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Loubud (09-14-2019)
#114
Junior Member
First, thanks to all for sharing your ELW shopping information. Here is my recent experience...
Emailed both Jeff Jackson (Tafel MB Louisville) and Cassandra Castro (International Autos MB Milwaukee) for price quote on official Mercedes Benz USA New Car Extended Limited Warranty for 2016 C300 4MATIC and to verify the car was eligible as I was taking delivery from a non Mercedes dealership later in the week.
From Jeff I quickly received a good price quote and copy of the “exclusionary” type warranty that is preferred along with verification the vehicle qualified for coverage.
A short while later Cassandra sent a slightly lower price for what I assumed was the same warranty coverage, so I asked her to send me the contract to sign and return along with payment info.
Upon receiving the contract from Cassandra, I found it was the lesser “stated component” type warranty. I told her I would not purchase this type of coverage, but I was willing to proceed if she could provide the “exclusionary” coverage. She said there is only one type of warranty available nationwide from Mercedes Benz and this was the best policy available for my vehicle.
I declined the lesser coverage from Cassandra and purchased the more complete warranty from Jeff after I took delivery of the car from the non Mercedes dealership at the end of the week.
+++ for Jeff Jackson at Tafel MB Louisville:
JJackson@mblouisville.com
Be sure to read the actual contract to understand what you are being “sold” by any particular finance manager... the ELW offered from one dealer to another may differ regardless of what many of us assumed regarding all official MB USA backed warranties being the same.
Lastly, remember pricing and eligibility varies based on years & mileage chosen for the type of coverage you choose as well as your specific vehicle. Compare answers from several providers to get the best results. Jeff saved me over 25 percent versus my 3 local dealers (one of which told me my car couldn’t be covered because I was not the original owner and didn’t buy it as CPO from MB dealer).
Emailed both Jeff Jackson (Tafel MB Louisville) and Cassandra Castro (International Autos MB Milwaukee) for price quote on official Mercedes Benz USA New Car Extended Limited Warranty for 2016 C300 4MATIC and to verify the car was eligible as I was taking delivery from a non Mercedes dealership later in the week.
From Jeff I quickly received a good price quote and copy of the “exclusionary” type warranty that is preferred along with verification the vehicle qualified for coverage.
A short while later Cassandra sent a slightly lower price for what I assumed was the same warranty coverage, so I asked her to send me the contract to sign and return along with payment info.
Upon receiving the contract from Cassandra, I found it was the lesser “stated component” type warranty. I told her I would not purchase this type of coverage, but I was willing to proceed if she could provide the “exclusionary” coverage. She said there is only one type of warranty available nationwide from Mercedes Benz and this was the best policy available for my vehicle.
I declined the lesser coverage from Cassandra and purchased the more complete warranty from Jeff after I took delivery of the car from the non Mercedes dealership at the end of the week.
+++ for Jeff Jackson at Tafel MB Louisville:
JJackson@mblouisville.com
Be sure to read the actual contract to understand what you are being “sold” by any particular finance manager... the ELW offered from one dealer to another may differ regardless of what many of us assumed regarding all official MB USA backed warranties being the same.
Lastly, remember pricing and eligibility varies based on years & mileage chosen for the type of coverage you choose as well as your specific vehicle. Compare answers from several providers to get the best results. Jeff saved me over 25 percent versus my 3 local dealers (one of which told me my car couldn’t be covered because I was not the original owner and didn’t buy it as CPO from MB dealer).
#115
Super Member
So I just wanted to throw my $0.02 in again:
On non-Mercedes branded coverages, what they cover can be VERY different. For example:
Hope that helps...
- I had used Jamie Ruis in the past. He, like most Finance Managers, is often near impossible to get on the phone, but will reply to emails. I found his pricing MUCH better than say, your local stealership, but not the best among the other Finance Managers listed on this thread.
- I've now been using Cassandra for all my coverages. Prepaid maintenance, First Class Wheel & Tire, Fidelity Platinum Plus Term Care, etc. She's really come through for me on several times. But also can be near impossible to get on the phone; email is best.
On non-Mercedes branded coverages, what they cover can be VERY different. For example:
- I got the Fidelity Platinum Plus Term Care on my C63S from my local dealer in FL, and the contract states, "BRAKE ROTOR/DRUM COVERAGE: Covers the replacement or repair of one (1) set of front and rear brake rotors/drums in conjunction with a brake pad replacement (excluding carbon/ceramic rotors)."
- I got the same Fidelity Platinum Term Care with Platinum Plus Rotors (PLR) plan on my GLS63 from Cassandra, and that contract states "BRAKE PAD COVERAGE: Covers the replacement of one (1) set of front and rear brake pads/shoes per year during the TERM of the Service Contract."
- Rear pads & rotors: $1117.58
- Front pads & rotors: $902.93
Hope that helps...
#116
Junior Member
I just finished this process with Jeff and Cassandra... the Mercedes ELW offered by each was DIFFERENT.
Cassandra claimed her “stated coverage” type was the only available ELW nationwide. NOT TRUE.
I purchased the more extensive “exclusionary” type coverage from Jeff.
As to why... I would only be guessing. I don’t know what Cassandra knows or what her motivation for selling the lesser coverage might be. Maybe her dealership only offers this type of Mercedes warranty. Maybe she’s unaware other dealerships offer the better coverage warranty. Maybe she likes you thinking you’re getting a good deal from her when she saves you 50 dollars and provides a much more limited coverage warranty...
All I know is what I experienced (read above). I wanted to share the information, so all could be informed.
Cassandra claimed her “stated coverage” type was the only available ELW nationwide. NOT TRUE.
I purchased the more extensive “exclusionary” type coverage from Jeff.
As to why... I would only be guessing. I don’t know what Cassandra knows or what her motivation for selling the lesser coverage might be. Maybe her dealership only offers this type of Mercedes warranty. Maybe she’s unaware other dealerships offer the better coverage warranty. Maybe she likes you thinking you’re getting a good deal from her when she saves you 50 dollars and provides a much more limited coverage warranty...
All I know is what I experienced (read above). I wanted to share the information, so all could be informed.
#117
Junior Member
Bottom line... get several quotes and READ the actual contract from EACH provider before signing to ensure you’re getting what you think you should be getting.
I almost made a mistake by assuming all official MB USA ELW’s would be the same. I thought I could maybe save someone else from making that same mistake/assumption.
KNOWLEDGE IS POWER...
POWER TO THE PEOPLE OF THE FORUM
I almost made a mistake by assuming all official MB USA ELW’s would be the same. I thought I could maybe save someone else from making that same mistake/assumption.
KNOWLEDGE IS POWER...
POWER TO THE PEOPLE OF THE FORUM
#118
Super Member
Yea that's news to me. I also assumed the warranty on a branded product would be the same across the board. But yea, different dealers have diff contracts with diff levels of coverage, and there's also state regulations that affect that (just scroll down to the bottom of the contract where it has a whole list of the state-specific changes to the contract).
Thanks for clarifying the MB EW is different...good to know!
Thanks for clarifying the MB EW is different...good to know!
#119
Junior Member
Face page for each contract was identical, but the body that specifies coverage was different.
See attached, sorry for formatting which may have been altered when copied.
See attached, sorry for formatting which may have been altered when copied.
#120
I just finished this process with Jeff and Cassandra... the Mercedes ELW offered by each was DIFFERENT.
Cassandra claimed her “stated coverage” type was the only available ELW nationwide. NOT TRUE.
I purchased the more extensive “exclusionary” type coverage from Jeff.
As to why... I would only be guessing. I don’t know what Cassandra knows or what her motivation for selling the lesser coverage might be. Maybe her dealership only offers this type of Mercedes warranty. Maybe she’s unaware other dealerships offer the better coverage warranty. Maybe she likes you thinking you’re getting a good deal from her when she saves you 50 dollars and provides a much more limited coverage warranty...
All I know is what I experienced (read above). I wanted to share the information, so all could be informed.
Cassandra claimed her “stated coverage” type was the only available ELW nationwide. NOT TRUE.
I purchased the more extensive “exclusionary” type coverage from Jeff.
As to why... I would only be guessing. I don’t know what Cassandra knows or what her motivation for selling the lesser coverage might be. Maybe her dealership only offers this type of Mercedes warranty. Maybe she’s unaware other dealerships offer the better coverage warranty. Maybe she likes you thinking you’re getting a good deal from her when she saves you 50 dollars and provides a much more limited coverage warranty...
All I know is what I experienced (read above). I wanted to share the information, so all could be informed.
I have had extended on both my G35X and G37X - saved money in the end with it on the G35x, lost a little on G37x, but in the end, short money - The net effect of an extra 8 years and 100K miles of coverage was about $80/year cost to me in the end. That is short money for the POTENTIAL of some of these things. While I hear many talk how the general quality has improved, with more and more electronics, there is a lot more expensive points of failure. In the end if the vehicles were REALLY that solid, they would offer more than 4/50K standard. While it can be "free" money to the dealer, in the end, I think 60% of people who get it, never need it. 20% of the people who get it break even, and 20% of the people save a ton. Dealer is still likely clearing 30% or more in the end
My cost on extending out for this will be more of $2K so the net will be how much it may save. Still have not pulled the trigger, but likely will since my 2016 is :
-- The first build year of this particular model
-- With a lot of my option extras (sport package) there are more points of failure compared to base
Still have plenty of time since mine is a CPO, but will be curious to see what owners of higher mileage 2016s are running into.
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Ray Hoffman (10-26-2021)
#121
I purchased a MB -- ELW from Cassandra approximately a year ago for our 2015 ML400. The contract is an "exclusionary" contract. Working with Cassandra was easy, quick and professional. I saved a significant amount over the cost from our local dealers.
#122
Junior Member
So she has either changed the coverage type she offers, or different coverage is being offered at different times to different people in contrast to what she told me.
In any case, the main point remains the same: Not all coverage is the same. Shop around.
Read the actual contract to determine what you are being sold.
In any case, the main point remains the same: Not all coverage is the same. Shop around.
Read the actual contract to determine what you are being sold.
#124
Member
So I just wanted to throw my $0.02 in again:
On non-Mercedes branded coverages, what they cover can be VERY different. For example:
Hope that helps...
- I had used Jamie Ruis in the past. He, like most Finance Managers, is often near impossible to get on the phone, but will reply to emails. I found his pricing MUCH better than say, your local stealership, but not the best among the other Finance Managers listed on this thread.
- I've now been using Cassandra for all my coverages. Prepaid maintenance, First Class Wheel & Tire, Fidelity Platinum Plus Term Care, etc. She's really come through for me on several times. But also can be near impossible to get on the phone; email is best.
On non-Mercedes branded coverages, what they cover can be VERY different. For example:
- I got the Fidelity Platinum Plus Term Care on my C63S from my local dealer in FL, and the contract states, "BRAKE ROTOR/DRUM COVERAGE: Covers the replacement or repair of one (1) set of front and rear brake rotors/drums in conjunction with a brake pad replacement (excluding carbon/ceramic rotors)."
- I got the same Fidelity Platinum Term Care with Platinum Plus Rotors (PLR) plan on my GLS63 from Cassandra, and that contract states "BRAKE PAD COVERAGE: Covers the replacement of one (1) set of front and rear brake pads/shoes per year during the TERM of the Service Contract."
- Rear pads & rotors: $1117.58
- Front pads & rotors: $902.93
Hope that helps...
#125
Junior Member
What if original warranty expires
I apologize if this has already been answered, but -
Do you need to purchase an extended warranty before the original warranty expires, or can you purchase one afterwards?
My wife’s MB is near the end of warranty, and she is undecided on keeping it vs. buying a new car.
Thanks!
Do you need to purchase an extended warranty before the original warranty expires, or can you purchase one afterwards?
My wife’s MB is near the end of warranty, and she is undecided on keeping it vs. buying a new car.
Thanks!