Cassandra Castro has replaced Jason Mayes at International Autos
ccastro@iamilwaukee.com
(866) 455-8708 ext. 115

 

 

Really dumb question here....

A lot of you are getting your extended warranties at places far from where you live.

Does having the warranty allow you to then send your car to your local MB Dealership for repairs, or do you have to ship it to the locale where the dealership is located from where you purchased the warranty from?

(Like I said, real dumb question, but I don't know the answer -- Thus, figured to ask. Thanks!)

 

You can take it to the repair facility of your choice.

 

 

From what I have read here AMG and Diesel ELWs are more expensive tiers. The fixed price is negotiable with some F & I managers.
Let me know if you found a Chicago area dealer with a good price.

 

I leased a 2015 ML350 in May 2015, it has 17000 miles, I want to purchase it next month, will it still qualify ELW after I purchase it?
thanks

 

AMG pricing is indeed fixed. ​
- 2 year/75,000 mile option (additional 2 years and up to 75,000 miles total) MSRPs for $5,700
- 3 year/100,000 mile option (again additional 3 years and up to 100,000 miles total) MSRPs at $7,100

My guy is Jamie Ruis, Finance Manager at Mercedes-Benz of Elmbrook/Porsche Waukesha. (262)821-5000 ext. 331. jruis@mbofelmbrook.com. He will sell under MSRP, and being that he's in WI, no sales tax or 15% surcharge that other dealers often charge. Give him a ring for a quote.

 

 

 

I have had no luck with her. No return of multiple emails or calls. Maybe she is too busy for new business.

 

First off, a huge thank you to the forum members for their insight and advise. Spending a hour reading the thread, can save many hours and $s.

A double thumbs up to Jeff Jackson of Tafel Motors. Just purchased the 3Y / 100K MB ELW for my 2015 C-300.
Reached out to all the dealers mentioned on this forum and Jeff was much more responsive and quoted the lowest price. He emailed a copy of the draft ELW contract for review and answered Qs on the phone.
Friendly, very knowledgeable and concluded on phone with minimal fuss.

For others benefit, pricing below for a 2015 C-300:
3Y/75K: 3Y/100K:
Jeff Jackson: $1600 $2600
Cassandra: $1750 $2750
Jamie Ruis: $2000 $3000 Make it sound like he was giving me a great deal!
Local MB dealer: $4,455 Platinum plan from Fidelity
Mark Ruis: ? ? IMO, was arrogant on the phone. Refused to quote and said I should only call him after doing all my research and when ready to buy.
Never a good idea to dictate to your customers how they should buy.

Endurance: $4,074 $4,320 Supreme policy, their highest coverage and exclusionary coverage. Deductible of $100 but policy starts 30 days / 1000M after purchase, which means it overlaps the factory coverage.

Other points on the MBUSA ELW:
1. No deductible. Sold and backed by MBUSA.
2. Starts only after the 4y/50K miles factory warranty ends, no overlap.
3. Warranty work can only be done at a MB dealer.
4. Can be cancelled for 100% refund before factory warranty ends. After that, prorated refund minus any claims paid.
5. Fully transferable to a new owner - private party only, not transferable if traded in or sold to a car dealer.

 

First, thanks to all for sharing your ELW shopping information. Here is my recent experience...

Emailed both Jeff Jackson (Tafel MB Louisville) and Cassandra Castro (International Autos MB Milwaukee) for price quote on official Mercedes Benz USA New Car Extended Limited Warranty for 2016 C300 4MATIC and to verify the car was eligible as I was taking delivery from a non Mercedes dealership later in the week.

From Jeff I quickly received a good price quote and copy of the “exclusionary” type warranty that is preferred along with verification the vehicle qualified for coverage.

A short while later Cassandra sent a slightly lower price for what I assumed was the same warranty coverage, so I asked her to send me the contract to sign and return along with payment info.

Upon receiving the contract from Cassandra, I found it was the lesser “stated component” type warranty. I told her I would not purchase this type of coverage, but I was willing to proceed if she could provide the “exclusionary” coverage. She said there is only one type of warranty available nationwide from Mercedes Benz and this was the best policy available for my vehicle.

I declined the lesser coverage from Cassandra and purchased the more complete warranty from Jeff after I took delivery of the car from the non Mercedes dealership at the end of the week.

+++ for Jeff Jackson at Tafel MB Louisville:
JJackson@mblouisville.com

Be sure to read the actual contract to understand what you are being “sold” by any particular finance manager... the ELW offered from one dealer to another may differ regardless of what many of us assumed regarding all official MB USA backed warranties being the same.

Lastly, remember pricing and eligibility varies based on years & mileage chosen for the type of coverage you choose as well as your specific vehicle. Compare answers from several providers to get the best results. Jeff saved me over 25 percent versus my 3 local dealers (one of which told me my car couldn’t be covered because I was not the original owner and didn’t buy it as CPO from MB dealer).

 

Help me understand. Was Cassandra not aware the ‘exclusionary’ type warranty Jeff offered is available?

 

So I just wanted to throw my $0.02 in again:

• I had used Jamie Ruis in the past. He, like most Finance Managers, is often near impossible to get on the phone, but will reply to emails. I found his pricing MUCH better than say, your local stealership, but not the best among the other Finance Managers listed on this thread.
• I've now been using Cassandra for all my coverages. Prepaid maintenance, First Class Wheel & Tire, Fidelity Platinum Plus Term Care, etc. She's really come through for me on several times. But also can be near impossible to get on the phone; email is best.

Having said that, Mercedes branded products (eg Mercedes First Class Wheel & Tire, Mercedes Prepaid Maintenance, and Mercedes Extended Limited Warranty) should be the same no matter who you purchase them from. So you're just price shopping, and comparing apples to oranges.

On non-Mercedes branded coverages, what they cover can be VERY different. For example:

• I got the Fidelity Platinum Plus Term Care on my C63S from my local dealer in FL, and the contract states, "BRAKE ROTOR/DRUM COVERAGE: Covers the replacement or repair of one (1) set of front and rear brake rotors/drums in conjunction with a brake pad replacement (excluding carbon/ceramic rotors)."
• I got the same Fidelity Platinum Term Care with Platinum Plus Rotors (PLR) plan on my GLS63 from Cassandra, and that contract states "BRAKE PAD COVERAGE: Covers the replacement of one (1) set of front and rear brake pads/shoes per year during the TERM of the Service Contract."

To give you an idea on how much that is worth, on the 2016 GLE S we had, cost for brake replacement at the dealership was:

• Rear pads & rotors: $1117.58
• Front pads & rotors: $902.93

And I'm sure on the GLS the cost will be very similar. So the contract just paid for itself with ONE brake & rotor change all around. And the contract covers this once a year!

Hope that helps...

 

I just finished this process with Jeff and Cassandra... the Mercedes ELW offered by each was DIFFERENT.

Cassandra claimed her “stated coverage” type was the only available ELW nationwide. NOT TRUE.

I purchased the more extensive “exclusionary” type coverage from Jeff.

As to why... I would only be guessing. I don’t know what Cassandra knows or what her motivation for selling the lesser coverage might be. Maybe her dealership only offers this type of Mercedes warranty. Maybe she’s unaware other dealerships offer the better coverage warranty. Maybe she likes you thinking you’re getting a good deal from her when she saves you 50 dollars and provides a much more limited coverage warranty...

All I know is what I experienced (read above). I wanted to share the information, so all could be informed.

 

Bottom line... get several quotes and READ the actual contract from EACH provider before signing to ensure you’re getting what you think you should be getting.

I almost made a mistake by assuming all official MB USA ELW’s would be the same. I thought I could maybe save someone else from making that same mistake/assumption.

KNOWLEDGE IS POWER...
POWER TO THE PEOPLE OF THE FORUM

 

Yea that's news to me. I also assumed the warranty on a branded product would be the same across the board. But yea, different dealers have diff contracts with diff levels of coverage, and there's also state regulations that affect that (just scroll down to the bottom of the contract where it has a whole list of the state-specific changes to the contract).

Thanks for clarifying the MB EW is different...good to know!

 

Face page for each contract was identical, but the body that specifies coverage was different.

See attached, sorry for formatting which may have been altered when copied.

 

Appreciate this. I just got quotes from both on my new to me GLC300 4Matic. Both of them were within $150 of each other and about $1K cheaper than what my dealer was offering which was $500 less than their original price (i,e, almost 40% cheaper than MSRP)

I have had extended on both my G35X and G37X - saved money in the end with it on the G35x, lost a little on G37x, but in the end, short money - The net effect of an extra 8 years and 100K miles of coverage was about $80/year cost to me in the end. That is short money for the POTENTIAL of some of these things. While I hear many talk how the general quality has improved, with more and more electronics, there is a lot more expensive points of failure. In the end if the vehicles were REALLY that solid, they would offer more than 4/50K standard. While it can be "free" money to the dealer, in the end, I think 60% of people who get it, never need it. 20% of the people who get it break even, and 20% of the people save a ton. Dealer is still likely clearing 30% or more in the end

My cost on extending out for this will be more of $2K so the net will be how much it may save. Still have not pulled the trigger, but likely will since my 2016 is :
-- The first build year of this particular model
-- With a lot of my option extras (sport package) there are more points of failure compared to base

Still have plenty of time since mine is a CPO, but will be curious to see what owners of higher mileage 2016s are running into.

 

I purchased a MB -- ELW from Cassandra approximately a year ago for our 2015 ML400. The contract is an "exclusionary" contract. Working with Cassandra was easy, quick and professional. I saved a significant amount over the cost from our local dealers.

 

So she has either changed the coverage type she offers, or different coverage is being offered at different times to different people in contrast to what she told me.

In any case, the main point remains the same: Not all coverage is the same. Shop around.

Read the actual contract to determine what you are being sold.

 

...

 

Cassandra just helped me out as well. She is excellent. Very professional.

 

I apologize if this has already been answered, but -

Do you need to purchase an extended warranty before the original warranty expires, or can you purchase one afterwards?

My wife’s MB is near the end of warranty, and she is undecided on keeping it vs. buying a new car.

Thanks!