NHTSA Safety Recall #21V353 - Rear Door Latches
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From: Colorado
G550
NHTSA Safety Recall #21V353 - Rear Door Latches
I received the official MBUSA safety recall notice yesterday, advising that parts are available and service can be scheduled. This will be my third 800 mile round-trip dealership visit (in less than 2 years of vehicle ownership) for an NHTSA safety recall, all at my time and expense.
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2024 AMG G63 2025 Ferrari SF90 AF Spider
I received the official MBUSA safety recall notice yesterday, advising that parts are available and service can be scheduled. This will be my third 800 mile round-trip dealership visit (in less than 2 years of vehicle ownership) for an NHTSA safety recall, all at my time and expense.
Aren’t there MB dealers in Colorado closer to you than 400 miles away?
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From: Colorado
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Denver is about 400 miles. There are dealers in Colorado Springs, Santa Fe, Flagstaff, Albuquerque, and several in Phoenix. I might try scheduling service at one of the closer dealers only 300 miles distant.
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2025 G 63
I thought it was bad when I take my Porsche 250 miles round trip to the dealership.
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I received the official MBUSA safety recall notice yesterday, advising that parts are available and service can be scheduled. This will be my third 800 mile round-trip dealership visit (in less than 2 years of vehicle ownership) for an NHTSA safety recall, all at my time and expense.
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From: Colorado
G550
About 60 minutes SW of Telluride / 2 hours SE of Moab. Telluride folks fly dealer techs in on private jets to have their Bentleys serviced and give them weekend ski passes for their trouble (lol). No MB dealer anywhere close by, but plenty of Schoeckl+ experiences out my back door.
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From: Utah and California
2024 G 63, 2015 Ferrari 458 Speciale
I'm sorry to hear this. Nothing is ever easy. It would be nice if MB would offer to transport your G back and forth at their expense...or even split the cost. I know. I'm dreaming.
I'm getting too old for crap like this. I'd talk to the dealer about picking up the transport fees back and forth. But, I'd pay those costs myself, if necessary, rather than drive back and forth. I'm guessing around $1,000 round trip?
I'm getting too old for crap like this. I'd talk to the dealer about picking up the transport fees back and forth. But, I'd pay those costs myself, if necessary, rather than drive back and forth. I'm guessing around $1,000 round trip?
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Thread Starter
MBWorld Fanatic!
Joined: Oct 2019
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From: Colorado
G550
I'm sorry to hear this. Nothing is ever easy. It would be nice if MB would offer to transport your G back and forth at their expense...or even split the cost. I know. I'm dreaming.
I'm getting too old for crap like this. I'd talk to the dealer about picking up the transport fees back and forth. But, I'd pay those costs myself, if necessary, rather than drive back and forth. I'm guessing around $1,000 round trip?
I'm getting too old for crap like this. I'd talk to the dealer about picking up the transport fees back and forth. But, I'd pay those costs myself, if necessary, rather than drive back and forth. I'm guessing around $1,000 round trip?
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From: Utah and California
2024 G 63, 2015 Ferrari 458 Speciale
I can understand the inconvenience of one recall, but not three. Your dealer should have handled this differently. I guarantee that my dealership would have handled things the same way as your dealer. Maddening. And, if you were to contact MB and complain, they'd probably give your dealer some kind of an award :-J
I was in business for 20 years. I would have never treated any client like this. I would have been embarrassed to treat clients like this. Why do so many dealerships pay so little attention to their customers? Shameful.
Hopefully, this will be the last recall, and you'll be able to enjoy your G wagon again
Hang in there!
I was in business for 20 years. I would have never treated any client like this. I would have been embarrassed to treat clients like this. Why do so many dealerships pay so little attention to their customers? Shameful.
Hopefully, this will be the last recall, and you'll be able to enjoy your G wagon again
Hang in there!I've had 1 recall in 4 years on my Lexus LX. Lexus offered to flatbed it r/t to a dealer or to compensate me for mileage and expenses. MB recalls have been nothing but $$$ flying out of my wallet to fix its f-ups. Like many others, my experiences with MBUSA have been time wasted, yielding no satisfaction much less even the courtesy of a form letter reply with my name misspelled.
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2025 G 63
I can understand the inconvenience of one recall, but not three. Your dealer should have handled this differently. I guarantee that my dealership would have handled things the same way as your dealer. Maddening. And, if you were to contact MB and complain, they'd probably give your dealer some kind of an award :-J
I was in business for 20 years. I would have never treated any client like this. I would have been embarrassed to treat clients like this. Why do so many dealerships pay so little attention to their customers? Shameful.
Hopefully, this will be the last recall, and you'll be able to enjoy your G wagon again Hang in there!
I was in business for 20 years. I would have never treated any client like this. I would have been embarrassed to treat clients like this. Why do so many dealerships pay so little attention to their customers? Shameful.
Hopefully, this will be the last recall, and you'll be able to enjoy your G wagon again
Hang in there!
Thread Starter
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From: Colorado
G550
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2025 G 63
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From: NC
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Got the letter. Says some dealers offer free mobile service--wouldn't that be great.
I've never had a Mercedes so will be interesting to see how the service experience is. The closest two are pretty much equal distance in opposite directions, and neither were the selling dealer.
I've never had a Mercedes so will be interesting to see how the service experience is. The closest two are pretty much equal distance in opposite directions, and neither were the selling dealer.
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2025 G 63
Got the letter. Says some dealers offer free mobile service--wouldn't that be great.
I've never had a Mercedes so will be interesting to see how the service experience is. The closest two are pretty much equal distance in opposite directions, and neither were the selling dealer.
I've never had a Mercedes so will be interesting to see how the service experience is. The closest two are pretty much equal distance in opposite directions, and neither were the selling dealer.
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From: NC
2026 G63
Good to know. Previously when the recall was announced Mercedes was clear to say parts weren't available yet, but this recall letter makes it sound like the recall should be done yesterday.
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From: Colorado
G550
I scheduled an appointment earlier this week for 4 weeks out, for my convenience and to give the dealer time to get the parts. Haven't received confirmation yet, but won't be surprised if it doesn't happen.
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From: Nj
mclaren 720s
anyone know how long it takes for fix recall?
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From: Colorado
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The MB TSB isn't yet posted at NHTSA, but what information is revealed in the currently available documents, both rear door panels need to be pulled, and latch mechanism parts and actuators get replaced. I'm expecting at least 4 hours, so probably the entire day. My appt. Is at 9:00 am, and the job should be done by end of day, barring any screw-ups.
If the recall can't be done simultaneously with a brake job, so you might be looking at an overnight stay or two visits.
If the recall can't be done simultaneously with a brake job, so you might be looking at an overnight stay or two visits.
Last edited by streborx; Jul 15, 2021 at 08:34 AM.
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2025 G 63
I heard back from the dealership today, they have to order the parts and should have them next week. They can’t get me in until August 10th. I had a warning, active brake assist inoperable. I went into the store and started it up and the warning was gone. Not real pleased that they can’t get me in at the dealership where I purchased it for almost a month.
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From: Colorado
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I heard back from the dealership today, they have to order the parts and should have them next week. They can’t get me in until August 10th. I had a warning, active brake assist inoperable. I went into the store and started it up and the warning was gone. Not real pleased that they can’t get me in at the dealership where I purchased it for almost a month.
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From: NC
2026 G63
I heard back from the dealership today, they have to order the parts and should have them next week. They can’t get me in until August 10th. I had a warning, active brake assist inoperable. I went into the store and started it up and the warning was gone. Not real pleased that they can’t get me in at the dealership where I purchased it for almost a month.
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2025 G 63
I've gotten that active brake assist inoperative warning probably 5 times. Like you it always goes away when the car is restarted. Interestingly enough when it happens I cannot get the auto start/stop to stay off -- I'll click it off and it comes back on by itself. Next time it happens see if yours is the same.
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From: Colorado
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I've gotten that active brake assist inoperative warning probably 5 times. Like you it always goes away when the car is restarted. Interestingly enough when it happens I cannot get the auto start/stop to stay off -- I'll click it off and it comes back on by itself. Next time it happens see if yours is the same.
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G550
Regarding your auto start/stop "click it off", are you using the button next to the engine start/stop (that has the "A" on it)? This button never worked on my 2019 G550, but shifting into sport mode would disable it. I disconnected the battery sensor a year ago to permanently disable it -- it's no longer an annoyance and I haven't noticed any change in fuel consumption. IMO, it's one of the dumbest features ever dreamed up by car designers (an EV that catches fire while charging in your garage is probably dumber).
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We're diverging way off topic from the OP, so I refer you to an earlier forum posting (https://mbworld.org/forums/g-class-w...-critical.html). See my comment therein dated 10-31-2020 that references a posting on the c-class forum about how this ECO on/off can be permanently disabled. Alternately, if you want to retain this feature but make its on/off state remain as last selected, Mid-City Engineering sells an OBD-II plug-in for about $150, whose efficacy other forum members can attest to.
