Sarasota MB
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From: punta gorda, florida
Slk 230 & CLK500
Sarasota MB
I have a 2005 SLK 350. Try to avoid the service from them & look elsewhere for a new one. They are horrible since they changed from Glauser to Sarasota. Mine has been in the shop over 35+ days for numerous problems, each time they say it is fixed it is not & there are more problems when it comes out. The techs have damaged numerous parts "fixing" something else. I asked to see the general manager but they said he does not see customers that is until I started talking in the waiting room & they took me to him. Seemed helpful then but it was just an act to shut me up. I wanted them to buy back my car with 1200 miles but they said MB won't do it & they do what MB says. The regional rep Stains & I had words before so he won't do anything to help & MB USA does what the regional rep says. Now that it is Sarasota MB a part of AutoNation they could care less for the customer, Glauser was always good to the customers. So avoid Sarasota MB at all costs, they are less then useless. Now I will be going through with the lemon law since Sarasota does not want to cooperate. While I was talking to another customer he told me he was charged 3 hours labor, he said he watched & the tech worked 1 hour & was gone from the car 2 hours (lunch). So avoid these stealers, you can get a better price, better service & most important better customer service & caring elsewhere. If I sound bitter it is because I am, I always thought when you buy an MB it is special, I have had 4 including this one, all 3 from Glauser & 1 from these so & so.
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Joined: Jun 2003
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From: punta gorda, florida
Slk 230 & CLK500
Glad you are taking in what has happened with me & Sarasota MB. Update, they just flatbedded the car back to me this morning, I was at work so I just checked it. I had asked for the repair receipt but they did not include what they just did only all the service up to this time so I do not know if they supposedly fixed what it was in for. I do need this receipt for the lemon law which I informed them I was filing. It was in for the new Satellite receiver since mine almost always said "acquiring" & MB has an updated replacement for it, well I sat in the car 10 minutes & it just said acquiring, so either they did not replace it or what. They were supposed to replace the passenger roll hoop as they damaged it by wedging the headrest against it, guess what it came back with the seat reclined & ther headrest wedged into the roll hoop. They were also supposed to replace the back panel the tech damaged but they did not. Also the car still rattles, as well as some other problems as the it still smokes & much more, they told me on the phone yesterday that Larry Stains the regional rep took it for a ride & did not hear a rattle, well I have dealt with that sarcastic Larry Stains & he would not admit it even if he heard it. I have no use for him, MB USA & especially Sarasota MB as they are the ones who should intervene on the customers part as the General Manager Darrin Chrismann said he would as he said he has a good repoire with Stains. He sure does as they are both a bunch of lying skunks.
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Joined: Jun 2003
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From: punta gorda, florida
Slk 230 & CLK500
Originally Posted by Childish///AMG
Wow, thanx for the "Info" I have a friend in Tampa that is in the market for a new MB. I'll tell my friend to stay away from the dealership you mentioned.
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C32 AMG 2002, C 63 AMG 2009
Originally Posted by steve1173
I hope your friend calls Sarasota & tells them that he was thinking of buying from them but decided against it as to all the negatives about Sarasota MB. Let him ask for Chris the Sales manager & have him explain that he does not want to buy from a dealer that does not back up the customer. Maybe if they get enough complaints they might change there ways but I doubt it.
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From: punta gorda, florida
Slk 230 & CLK500
They are definitely part of AutoNation. A lot of the old employees are gone as well as customer service. Everyone looking for a Benz should avoid these stealers, not only can you probably get a better price elsewhere you will get better customer service definitely. Once you sign on the dotted line with them they forget you. Best for us to forget them.
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Thread Starter
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Joined: Jun 2003
Posts: 187
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From: punta gorda, florida
Slk 230 & CLK500
They got a new General Manager who promised me when talking that things are different. Spoke to him on a Wednesday & promised to call me on Friday. Over 2 weeks have gone by & no call. He sounded sincere but he gives used car salesman a good name. Avoid this place like the plaque.
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