View Poll Results: Which added service do you plan to keep using:
TeleAid
5
25.00%
TeleAid & Concierge
4
20.00%
None
11
55.00%
Voters: 20. You may not vote on this poll
Poll on TeleAid and Concierge for all owners.
Thread Starter
MBWorld Fanatic!
Joined: Jun 2005
Posts: 4,968
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From: FL410
'05 E320 CDI, '08 BMW X5 4.8i, '11 Duramax 2500HD
Poll on TeleAid and Concierge for all owners.
I am trying to get a feel of how many of use use Teleaid (after the free 1 year) or plan to re-subscribe. And also how many use the additional cost concierge with the free phone calls out bound.
I for one use both, and plant to continue. I especially love the calls outbound.
I for one use both, and plant to continue. I especially love the calls outbound.
Super Member
Joined: Jan 2002
Posts: 601
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From: NorCal - SF
Mercedes-Benz
Originally Posted by CE750
I am trying to get a feel of how many of use use Teleaid (after the free 1 year) or plan to re-subscribe. And also how many use the additional cost concierge with the free phone calls out bound.
I for one use both, and plant to continue. I especially love the calls outbound.
I for one use both, and plant to continue. I especially love the calls outbound.
Thread Starter
MBWorld Fanatic!
Joined: Jun 2005
Posts: 4,968
Likes: 2
From: FL410
'05 E320 CDI, '08 BMW X5 4.8i, '11 Duramax 2500HD
Originally Posted by aintME
can you elaborate on the free calls? :p
Super Member
Joined: Jan 2002
Posts: 601
Likes: 0
From: NorCal - SF
Mercedes-Benz
Originally Posted by CE750
IF you have concierge services, you can ask them to connect you to any number and talk over the speaker phone system for the Teleaid for free. Unlimited. You just can't receive calls. They'll also look up the number for you, so you don't need to spend $.75-$1.50 on a 411 call.
Member
Joined: Jul 2005
Posts: 112
Likes: 0
From: South San Francisco, CA
2001 E320 Sport
Since we're on the topic of tele-aid. What is the cost for subscription? I heard that it's another $70 (I think) on top of the basic subscription for the concierge service. Couldn't find any of the information on pricing on the tele-aid website. Thanks.
Thread Starter
MBWorld Fanatic!
Joined: Jun 2005
Posts: 4,968
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From: FL410
'05 E320 CDI, '08 BMW X5 4.8i, '11 Duramax 2500HD
Originally Posted by adv074
Since we're on the topic of tele-aid. What is the cost for subscription? I heard that it's another $70 (I think) on top of the basic subscription for the concierge service. Couldn't find any of the information on pricing on the tele-aid website. Thanks.
I think it's $200 for Teleaid, $200 for concierge, and $229 for DVD Nav.... so all told about $700/yr for me to keep up with all of the services. I wish they could cut that in 1/2, but I am using the concierge a lot, and the Teleaid (which should be free) is nice for safety reasons.
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Member
Joined: Jul 2005
Posts: 112
Likes: 0
From: South San Francisco, CA
2001 E320 Sport
Ah I see. Thanks for the quick response. I don't know where I got that $70 estimate from. I plan to sign up for the service soon because I agree that it is great for safety.
Last edited by adv074; Sep 23, 2005 at 05:54 PM.
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Thread Starter
MBWorld Fanatic!
Joined: Jun 2005
Posts: 4,968
Likes: 2
From: FL410
'05 E320 CDI, '08 BMW X5 4.8i, '11 Duramax 2500HD
Originally Posted by adv074
Ah I see. Thanks for the quick response. I don't know where I got that $70 estimate from. I plan to sign up for the service soon because I agree that it is great for safety.
I'm just trying to figure out how 31 people viewed this thread, and only 2 voted.. I guess I should have added an option for "not equipped" and "don't care"
MBWorld Fanatic!
Joined: Sep 2005
Posts: 2,098
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From: Lawrence, KS (USA)
S500/W220/2000
Never used it...
I paid for the service for the first four years (actually the first year was free) after I bought the car (W220/S500) in 2000, but I think I used it only a couple of times. I believe I was charged $250/year for it, so near as I can tell it cost me about $400/use. Thankfully, my credit card expiration date changed, and they couldn't keep charging it! I have not missed it at all.
Super Member
Joined: Apr 2003
Posts: 578
Likes: 0
From: west valley, ca
I didn't keep either and cancelled the service after my free first year was up. The only good thing about Teleaid is that they call you if your car alarm goes off. The concierge (I think) was worthless. After trying to find a restaurant that didn't come up on my Nav, I contacted the concierge, but they couldn't find it for me either. The sad thing was that it was a burger chain, not even some hole-in the wall place.
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Joined: Feb 2005
Posts: 1,193
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From: Bay Area SF
Silver 2002 C32, Silver 2006 CLK 350
I was thinking of doing it but I bought a phone system on my car. I wish there was a pay per use on the tele aid so I can have it active and just pay when I need it! they should charge $50 a year then $5 everytime you use it. I think thats fair.
Member
Joined: Sep 2005
Posts: 82
Likes: 0
From: SF Bay Area, CA
2006 SLK350
I recall reading elsewhere that MB is completely dropping the option in some parts of Europe (esp Germany) because of lack of buyer interest. I would tend to agree that for most things -- accident assistance, car theft tracking, door unlocking, technical assistance -- it should be very low usage, and may not appear to justify the renewal fee. If they set the fixed cost lower and charged based on actual usage, that would be easier to swallow.
Out Of Control!!
Joined: Dec 2001
Posts: 12,161
Likes: 1
From: Obama Land
K Car
I had tele-aid for the first year and paid for an additional year. During the second year, I witnessed a car accident. I pulled over and pressed the "help" button on my car. I got the "connected" message on the radio, but no one ever came on. When the ambulance arrived (someone else called), I drove away. After about 5 minutes, the teleaid lady finally came on. I rudely told her I needed her attention 40 minutes ago, and no longer need it. When I got home, I promptly called and placed a complaint and requested that my service be discontinued when my current subscription runs out. What good is having teleaid if they are not reliable?
My wife's suburban has Onstar. They are much more reliable, and they have more options as well.
My wife's suburban has Onstar. They are much more reliable, and they have more options as well.
Senior Member
Joined: Jan 2005
Posts: 400
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From: Sin City,Windermere,FL
Airbus
May keep TeleAid probably because I will get sidetracked(or too lazy 
)to cancel it.
Are you talking about the SOS? That is not good, if that is the case.
When my mother got her '06 E350. It took forever for it to connect to intiate service. When I took delivery of our CLS, I could not get anyone to answer to initate service.Did not know how to clear the "connected" off the screen.Called the phone number listed and got a recording.Tried again Same deal. Went to the dealer which is only a few blocks from the house. We tried a 3rd time and it worked as advertised.
)to cancel it.
I had tele-aid for the first year and paid for an additional year. During the second year, I witnessed a car accident. I pulled over and pressed the "help" button on my car. I got the "connected" message on the radio, but no one ever came on.
When my mother got her '06 E350. It took forever for it to connect to intiate service. When I took delivery of our CLS, I could not get anyone to answer to initate service.Did not know how to clear the "connected" off the screen.Called the phone number listed and got a recording.Tried again Same deal. Went to the dealer which is only a few blocks from the house. We tried a 3rd time and it worked as advertised.
Thread Starter
MBWorld Fanatic!
Joined: Jun 2005
Posts: 4,968
Likes: 2
From: FL410
'05 E320 CDI, '08 BMW X5 4.8i, '11 Duramax 2500HD
Originally Posted by MDCLS
May keep TeleAid probably because I will get sidetracked(or too lazy )to cancel it.
Are you talking about the SOS? That is not good, if that is the case.
When my mother got her '06 E350. It took forever for it to connect to intiate service. When I took delivery of our CLS, I could not get anyone to answer to initate service.Did not know how to clear the "connected" off the screen.Called the phone number listed and got a recording.Tried again Same deal. Went to the dealer which is only a few blocks from the house. We tried a 3rd time and it worked as advertised.
)to cancel it.Are you talking about the SOS? That is not good, if that is the case.
When my mother got her '06 E350. It took forever for it to connect to intiate service. When I took delivery of our CLS, I could not get anyone to answer to initate service.Did not know how to clear the "connected" off the screen.Called the phone number listed and got a recording.Tried again Same deal. Went to the dealer which is only a few blocks from the house. We tried a 3rd time and it worked as advertised.
