doktorek

Hi

I had very bad experience at my last visit to the local dealer. They broke something in the car and they are covering it up. US headquarters cant help me - they just dont care since it doesnt concern them. So I need to complaint to the Germany headquarters. Maybe someone will listen and pay for the damage they did.

Please if anyone can help me get some sort of contact info or place where I can complaint.

boschk

What level of person did you get to at US HQ? Customer service? The key is to get to a person high enough up the chain that doesn't get paid to listen to your *****. I know. I had a C280 that I bought from Canada that had an harmonic balancer explode and do a bunch of damage to my car. MBZ USA said tough,the harmonic balancer recall is for US cars, even though it's the SAME part on both cars. 4 months later I got my repairs paid for. How? I didn't go away and I kept asking, "who's your boss?" B/c until you're talking to the CEO, they have a boss. I finally got to a high paid guy that got tired of me and made me go away with a check. I'd start with the dealership GM and if no joy, ask him for the area rep's info. Do this in person and don't take NO for an answer.

Yuille36

I found this is 10 seconds off of google. It doesn't provide and email but does have phone number.

http://www.daimler.com/dccom/0-5-103...0-0-0-0-0.html

Hu99

a) I don't want to be "that guy" but your grammar and syntax is all wrong.
b) MB Deutschland won't really care, you need to hound MB USA, but only after you've exhausted your options with the dealer.

boschk

But, you are.

djamer

@doktorek,

Your best buy to locate the MB Regional Representative. Contact MBUSA in NJ or your dealer and find out who this person is. Usually the regional reps are pretty good at helping w/ issues.

Trying to contact MB Germany and asking for a resolution is like going to Walmart and expecting to buy a Rolex. Ain't gonna happen.

Hu99

Ha-f___ing-ha!

BenzTown4

You could also try the Better Business Bureau and get them on your case. They are there for such things. Once they are involved your local dealer may become all cooperative. Alternatively, threaten the dealer with a lawsuit. That usually opens some doors too. But with anything and as already suggested, you need to be persistent. Good luck!

doktorek

Let me tell you what has happened since last post.

I took some advise 'boschk' and started thinking. Why going from boss to boss. So I took some time to find MBUSA president/CEO email address and wrote a complaint letter.

Well, I found out that he got that email and had the same guy call me from the headquarters to tell me that "THEY CAN NOT HELP ME" as headquarters because each dealer is privately owned and operated. So they CAN NOT force them to fix what they broke. And again he told me to deal with the GM. I spoke to the GM and he is protecting his dealer and their cover up.

So I will just sue them. Even if I loose - they still have to spend about $500 for the lawyer to even come out and fight it.
Either way we both loose. Then I will just report them everywhere and put them on TV and give them some bad publicity.

doktorek

I threaten the dealer with all of it - they just dont care - they said bring it on. And guess what - I will.

jeontimy

Any luck so far Doktorek ????

tamer.shalaby10

Dear Sir / Madam,I hope this mail finds you perfect and all is well at your end.I would kindly like to seize the opportunity to seek your kind and prompt feedback regarding the below:•I paid the deposit and down payment for White Mercedes GLK 250 with interior beige based on the agreement that I will be receiving my car by the end of November max 1st week of Dec.2013; however I received a call from the Sales Account Manager clarifying the following:1)The car with the required specs isn’t available on the due date as promised and agreed.2)The call I received was of a very low profile that doesn’t match an honorable company as Mercedes, nor does it match me as I regular Mercedes client for years.3)The call clarified that my car will not be available till mid or end of February 2014 (after the due date by 3 moths) and if I need it as per my requested due date, then this will be with a black interior.I believe giving an undefined date, mismatching the expected quality of dealing with your clients, contradicting the promised due date on which I based other commitments I have are of a totally unaccepted manner from your kind selves side.Accordingly, I will be awaiting a prompt response to my complain above and your positive feedback is highly appreciated.Thanks a lot in advance for your kind tolerance.Name:Tamer ShalabyCountry : EgyptBranch: Mercedes Benz - Hazem Hassan - Alex Desert Road

doktorek

I dont know why you people still buy the brand. I have dumped the brand 3 years ago or so and I couldnt be happier now. Nobody cares at Mercedes if you buy a $30K CLA or a $150K S class. Mercedes doesnt care about repeat customers!! . They only care about new ones and how much sales they are making every month. All they care about is numbers - not customers service.
The last president of MBUSA back then when I had problems was fired because of corruption and bribes. Now mercedes doesnt even desclose where they moved him. I heard about Australia.

Streamliner

Can you tell us, specifically, what they broke and what the circumstances were? What year & model vehicle?

doktorek

It doesnt matter anymore. This is 2 year old thread. All I can say it was a $600 part of the interior they didnt want to cover on a $140,000 Sclass.

Streamliner

Sorry, I didn't notice when the thread had started. That said, I am curious as to why you still participate on this site, if you are so down on the brand?

doktorek

Helping others that constantly get screwed.

MercedesDad

I have had a good experience on my end (MB of Fort Myers, FL) so far.

They have fixed any minor warranty issues o n my C63 at first, and then on my ML63 once I sold the sedan.

They even addressed some cosmetic issues for free, which were clearly not covered u der warranty.

I'm sure there are bad experiences out there but there are PLENTY of good ones.

Streamliner

And you know, that's the bottom line here: there are some MB dealers who are not the greatest, but I believe that the vast majority believe in outstanding customer service. Let's face it, 99% of us on this site absolutely LOVE our Mercedes-Benz vehicles and refuse to even consider driving anything else. I have bought or leased almost 60 new cars for my personal use over my lifetime. I've had BMW's, Lexus, Rolls-Royce, Porsche and any number of lesser makes. My service experience with MB has been right up there near the top, with maybe Lexus being the best experience, but not by that much. I currently have 3 MB cars with a fourth on order and unless something drastically changes, I don't see me buying any other brand in the future. Happy New Year to all on this board!

MercedesDad

+1. Mercedes, that is all I would drive. Even if it is a 30y/o model.

Rwederfoort

Hello my brothers and sisters,
First let me introduce my self i am Ronald Wederfoort, and this is my first time i am here on this forum, and i want to thank you all to accept me her also.
Well first off all let me tell me what happen to me, I about to buy a brand new
Mercedes Benz, I used to drive a Lexus Gs300 1994. I am now located in the Islands of Curacao where moved back from newyork. I was born on curacao, and worked as an IT consultant in Newyork. So in i decided to buy new MERCEDES benz, so i went to a dealer and I decided to buy a CLS 350 2014,
Vin no.: wDDL75kbota097858

When i went to check the VIN no on Carfax i could not find it, i went online with Mercedes benz they told me its not in their system. so my question what must i do. because i wanted to find out is there a way to find out where the car came from? So i can notify the Justice or Police department, and also now that I know the truth where can i find a dealer in Europe which
can help me to Buy or order a new one, I just have downloaded the brochure,
but i need all the help i can get.

I was thinking i a CLS63 Model, so thank you all again.

Ronald Wederfoort
ronald.wederfoort@gmail.com
5999-5156118

MercedesDad

If the car is a European model (not for sale in the US), then the VIN will not be shown in a US dealership, hence it will not be shown in Carfax either.

Rwederfoort

Thank you again where i am there many Cars which their VIN no, are cloned,
and many Money Laundering activities by bankers are normal. So i believe
when you enter a VIN no, does it has to valid in the systems,

If it gives you CHECK sum error?

Also how come that a Mercedes benz of Europe is available in our area wif we dont have a Mercedes BEnz dealer. Is that Ok from the Merceedes Benz dealer?
I am just asking , because that was my main concern how can you sell a car, and you don't have a Services or Parts for the Car?

But i have written to Germany and ask them to explain.

Thank you

ROnald Wederfoort

Tshikinya

Good day,

My c63 amg (vin WDD2040772F585520) was making some noise at times when I start the car. I took it in to a mercedez dealership here, south africa, for service and also to trouble-shoot the problem (mercedes bedfordview . Reg no. 1983/009088/06)..
I was told that the camshaft adjusters need to be replaced and had to pay for (paid R17 000 for therepairs)..
I bought this carin 2011 and it has done just approximately 104 000 km

Tshikinya

Good day,

My c63 amg (vin WDD2040772F585520) was making some noise at times when I start the car. I took it in to a mercedez dealership here, south africa, for service and also to trouble-shoot the problem (mercedes bedfordview . Reg no. 1983/009088/06)..
I was told that the camshaft adjusters need to be replaced and had to pay for (paid R17 000 for therepairs)..
I bought this car in 2011 and it has done just approximately 104 000 km, I don't expect this from a mercedes benz product. I drove two other mercedes benz in the past without a problem and I intend to buy the c65 amg next year.
Please assist on this matter, I don't expect a mercedes engine made by Sondro Briaca to have such trchnical problems.

Thanking you in advance for your positive response.

Regards,
Tshikinya