Mercedes Me Connect
Thread Starter
Senior Member
Joined: Feb 2014
Posts: 342
Likes: 71
From: NJ
E300-4matic
Mercedes Me Connect
Yesterday I tried to start my 2019 E300 using the remote program on my IPhone, the Mercedes Me Connect app. To no avail, the program no longer works and this is the second time in 6 months this has happened. MB engineers are the biggest bunch of ***** in the auto world. That added to the fact that MB is trying to nickel and dime their customers by making them pay for all of their remote services.
I have been driving their cars for the past 30 years but after all the screwups they have put their customers thru over the past 10 years I am done with MB and their overpriced technical nightmares. It’s truly a shame as I can remember when MB built some of the best cars on the planet but now they build electronic wonders that leave the customers wondering if they’ll work! No more empty promises, no more unknown delivery dates, enough is enough. Mercedes Me Connect that works one day and the next day it dies.
I remember when MB promised they wouldn’t change that system until they worked out all of the bugs, more lies trying to defend their flawed electronic systems.
It’s truly shameful.
I have been driving their cars for the past 30 years but after all the screwups they have put their customers thru over the past 10 years I am done with MB and their overpriced technical nightmares. It’s truly a shame as I can remember when MB built some of the best cars on the planet but now they build electronic wonders that leave the customers wondering if they’ll work! No more empty promises, no more unknown delivery dates, enough is enough. Mercedes Me Connect that works one day and the next day it dies.
I remember when MB promised they wouldn’t change that system until they worked out all of the bugs, more lies trying to defend their flawed electronic systems.
It’s truly shameful.
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,324
From: San Francisco Bay Area
2019 C63CS
No issues here. It's been quite reliable since they rolled out the new version of the app. I don't use remote start specifically, but occasionally lock/unlock the car from the app. There are restrictions on remote start, for example can only start the engine twice between manual starts. Could be issues with your specific car or cell reception in your area. The car needs a good signal to receive the command. Also make sure your services are actually still active. 2019 vehicles are all coming up for renewal this year. Sometimes the HERMES module in the car can lock up and needs to be reset, but personally haven't had any issues with it.
Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
The experiences of superswiss notwithstanding, I've also found the MB apps and their associated "customer service" to be pure crap. When the time came, I declined to begin paying for an absurdly dysfunctional product and simply deleted the app.
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,324
From: San Francisco Bay Area
2019 C63CS
To be fair, judging from the model year in your profile, you are talking about the old mBrace system. mBrace was MB's first attempt at a connected car platform and as it goes with V1 products, they generally need another go to get it right. Mercedes me connect has replaced mBrace in 2019+ vehicles and we are now on V3 of the phone app, They quickly replaced V2 of the phone app, because it also had issues. The mBrace phone app is V1. Admittedly, the initial version of the new Mercedes me connect platform was rushed to market to be ready for the 2019 models, but they went back and rewrote the backend services as well as the phone app. They still haven't re-released all the services in all markets, but the ones that have been re-released actually work now, along with the latest phone app barring any specific issues with individual cars.
Last edited by superswiss; Feb 2, 2022 at 12:53 PM.
Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,324
From: San Francisco Bay Area
2019 C63CS
Absolutely agree, however it also doesn't help to keep bringing it up in context of the new platform that has nothing to do with the old one. It's like somebody who still keeps *****ing about Windows Vista. The world has moved on from it. I understand that your car is stuck with the old mBrace until you buy a new car or MB decides to migrate the older cars to Mercedes me connect, but your experience with mBrace doesn't help anyone with a 2019 or newer vehicle that doesn't use it anymore.
Newbie
Joined: May 2022
Posts: 1
Likes: 0
ML 350
Despite this issue, still lovin my ML350!!!
Absolutely agree, however it also doesn't help to keep bringing it up in context of the new platform that has nothing to do with the old one. It's like somebody who still keeps *****ing about Windows Vista. The world has moved on from it. I understand that your car is stuck with the old mBrace until you buy a new car or MB decides to migrate the older cars to Mercedes me connect, but your experience with mBrace doesn't help anyone with a 2019 or newer vehicle that doesn't use it anymore.
Trending Topics
Out Of Control!!
Joined: Nov 2018
Posts: 11,403
Likes: 5,324
From: San Francisco Bay Area
2019 C63CS
I only used the car locate feature when parked at DFW Airport after returning and forgetting where I parked my car. Which I might add for those you disgruntled here about loss of MBRACE, you can easily replace this with a cell phone app using a GPS tag on your car (not expensive at all)
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
