GOOD NEWS!!!
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
Likes: 2
From: Cali
2011 GL450
GOOD NEWS!!!
I just got a call from Walter's MB and MBUSA is buying back my GL!!! Thank you all for your help and support!
I will be sporting my new GL450 very soon!!!
I can not even begin to tell you how good this feels
I will be sporting my new GL450 very soon!!! I can not even begin to tell you how good this feels
MBWorld Fanatic!
Joined: Nov 2007
Posts: 1,425
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From: Minnesota
2015 Ram 2500, former 2013 GL350, 2007 GL450
+1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1
I'm very happy for you. Persistence and the letters got them to realize you weren't going to lay down your sword.
Have you picked out the new ride yet?
I'm very happy for you. Persistence and the letters got them to realize you weren't going to lay down your sword.
Have you picked out the new ride yet?
Senior Member
Joined: Feb 2007
Posts: 292
Likes: 1
From: Las Vegas, NV
GL450 (Alabaster White/Black Interior)
Congrats.................It's good to hear that they are doing the right thing. I'm sure it did not hurt that you were documenting your process the whole way along on this website. You would be very surprised on how sites like this are monitored by dealers/manufacturers. I had a problem with a boat a few years back and vented my frustrations on a boating webiste. It got taken care of within 48 hours of my post after weeks of frustration with the dealer. Post pics of the new ride when you get it........
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
Likes: 2
From: Cali
2011 GL450
Beancounter-I hope they saw my posts
It is smart of them to monitor these forums. Glad to hear you got your boat problems straightened out.Jen-It is very nice knowing MBUSA will stand behind their products. That is the reason I will definitely buy a new one
I promise pics to follow as soon as I get the new one. They said the process can take 30-60 days. So it should be soon!!
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Senior Member
Joined: Apr 2006
Posts: 312
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From: Florida, USA
2017 Rolls Royce Wraith, 1999 CLK Cabriolet, 2023 Genesis G90
Kaila:
I'm very happy for you. As an old friend of mine would say, "You're one tough broad!" Your husband must also be very proud of you. Good luck with your new truck.
I'm very happy for you. As an old friend of mine would say, "You're one tough broad!" Your husband must also be very proud of you. Good luck with your new truck.
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Senior Member
Joined: Sep 2007
Posts: 487
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2007 ML 500
glad to hear they finally came through.
curious... how are they doing your buyback? are they giving you all your money back or charging you for usage?
btw, you should remove some "extra" things from the lemon'd gl like the spare tire, rear cargo cover, some bulbs as spares, etc ;-)
curious... how are they doing your buyback? are they giving you all your money back or charging you for usage?
btw, you should remove some "extra" things from the lemon'd gl like the spare tire, rear cargo cover, some bulbs as spares, etc ;-)
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
Likes: 2
From: Cali
2011 GL450
glad to hear they finally came through.
curious... how are they doing your buyback? are they giving you all your money back or charging you for usage?
btw, you should remove some "extra" things from the lemon'd gl like the spare tire, rear cargo cover, some bulbs as spares, etc ;-)
curious... how are they doing your buyback? are they giving you all your money back or charging you for usage?
btw, you should remove some "extra" things from the lemon'd gl like the spare tire, rear cargo cover, some bulbs as spares, etc ;-)
Neodoc-Yeah, my hubby is pretty proud. He felt bad he wasn't home to deal with it for me. It feels really good doing this on my own
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
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From: Cali
2011 GL450
MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,212
From: In my garage
E55, GLS450, GL63, GLE350
I'd say there was evidence of just the opposite. It appears they refused to do anything without fear of a lawsuit. Had they appeased without threats from a lawyer, I would say they were standing behind their products but that doesn't appear to be the case.
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
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From: Cali
2011 GL450
I never hired a lawyer. I wrote a letter and mailed it to MBUSA and the dealership. I was going to give them two weeks then let the lawyer I spoke with contact them. The dealership called me within a week of receiving the letter and said they would buy it back. No lawyer, just me
I agree that I shouldn't of had to push so hard, but at least they did it.
MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,212
From: In my garage
E55, GLS450, GL63, GLE350
I never hired a lawyer. I wrote a letter and mailed it to MBUSA and the dealership. I was going to give them two weeks then let the lawyer I spoke with contact them. The dealership called me within a week of receiving the letter and said they would buy it back. No lawyer, just me I agree that I shouldn't of had to push so hard, but at least they did it.
I agree that I shouldn't of had to push so hard, but at least they did it.A certified letter will get their attention. I think they knew that you had them. It seems you went through quite a bit to get their attention but I'm glad it worked for you.
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
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From: Cali
2011 GL450
MBWorld Fanatic!
Joined: Aug 2003
Posts: 5,517
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
The new ride is really great. Perfect size for me and such fun to drive. A different ride than the GL and S but one cannot complain if you know what I mean...:-) In short ... I love it.
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
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From: Cali
2011 GL450
Member
Joined: Sep 2007
Posts: 139
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2008 GL450 / 1999 ML320
Look forward to seeing pics of your new GL!
Thread Starter
Super Member
Joined: Apr 2008
Posts: 635
Likes: 2
From: Cali
2011 GL450
MB doing the "right thing" is the reason why I have no hesitation buying another one.
