2013 gl450 REAR DOOR LATCH PROBLEM
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Joined: Oct 2012
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2013 gl450
2013 gl450 REAR DOOR LATCH PROBLEM
Just picked up wifes new gl450 last week. this monday rear door wont close. problem with the drivers side, passenger rear door soft close latch. Car has been at the dealer 5 days and now they tell me part is not available and will get an update next tuesday. The part will have to come with germany so looking at 1 week more possibly 2 weeks. First time MB owner and highly dissapointed with a new car with paper plates still on it to be in service for possibly 3 weeks or more.
2013 Suv of the year!!! no parts available.
is this commun for MB not a good way to start off!!
dealer tells me might be a redesign on the part.
is this common for MB
2013 Suv of the year!!! no parts available.
is this commun for MB not a good way to start off!!
dealer tells me might be a redesign on the part.
is this common for MB
MBWorld Fanatic!
Joined: May 2009
Posts: 1,850
Likes: 56
From: New York
2025 Range Rover, 2022 BMW M850 , 2017 MB E400 Coupe
Do not panic. You got a brand new model, which is on the market for 1 month and of course dealer has no parts in stuck. It can happen with any brand. On top of it - anyone knows - if you getting first model year car you can expect some kind of issues along the way, which will be fixed by dealer.
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,653
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From: Central Pa.
2013 GL450 (traded for 2015 Escalade), 2012 Corvette, 2014 Ford Fusion, Previous: 2007 GL450, 2011
Yeah..... I always said I will not buy a new model BUT...bought the first GL in 2007 and here I go again with the 13! I guess its the desire to enjoy the new technology NOW instead of later! Somebody's gotta be first...right?
MBWorld Fanatic!
Joined: Nov 2007
Posts: 1,425
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From: Minnesota
2015 Ram 2500, former 2013 GL350, 2007 GL450
I tend to agree with the others. Having a new model year of a new design (X166 vs X164) will come with being part of the field debug team. Hopefully your dealer will treat you nice with good temporary vehicles, etc.
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,653
Likes: 7
From: Central Pa.
2013 GL450 (traded for 2015 Escalade), 2012 Corvette, 2014 Ford Fusion, Previous: 2007 GL450, 2011
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Junior Member
Joined: Jan 2009
Posts: 32
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From: Edmonton, AB
GT-R, C63 long gone:'( 2013-GL350 - Gone, GLC43 On The Way
This just happened to us tonight. The rear passenger side door will not stay shut. The wife was heading out to a dinner party, I had to load her and the 3 kids up in my Subaru and drop her off. We are not happy after dumping close to $90k on this and now having an undriveable vehicle which sounds like it could take weeks to fix, especially the week before Christmas. We also have a very slow window in the same door, plus we keep getting warnings saying the the rear seat is not latched properly even though it clearly is. New model redesign shouldn't be a valid excuse for Mercedes. I got my GTR the first month they came out in Canada (Aug 2008). I've tracked the crap out of the car and the only issue I ever had was a noisy driveshaft that got replaced. I remember having a door latch issue on my C63 aswell, that required the door to be taken apart. At least that issue the door would still stay shut when you closed it.
MBWorld Fanatic!
Joined: Dec 2012
Posts: 1,313
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From: Toronto
2005 ML350, 2008 GL320, 2013 Gl350
This just happened to us tonight. The rear passenger side door will not stay shut. The wife was heading out to a dinner party, I had to load her and the 3 kids up in my Subaru and drop her off. We are not happy after dumping close to $90k on this and now having an undriveable vehicle which sounds like it could take weeks to fix, especially the week before Christmas. We also have a very slow window in the same door, plus we keep getting warnings saying the the rear seat is not latched properly even though it clearly is. New model redesign shouldn't be a valid excuse for Mercedes. I got my GTR the first month they came out in Canada (Aug 2008). I've tracked the crap out of the car and the only issue I ever had was a noisy driveshaft that got replaced. I remember having a door latch issue on my C63 aswell, that required the door to be taken apart. At least that issue the door would still stay shut when you closed it.
This is not a new problem, it was in the last gen as well and heavily documents by owners, besides this you bought a first year model which is bound to have more issues before the kinks are reduced for 2014 onward. I hope this fix this for you asap as you should not have safety issues like this with a brand new car given the fact that the last gen has the exact same problems!
Super Member
Joined: Jan 2012
Posts: 599
Likes: 6
From: Maryland
2022 E450 Prior:2021 S580 2012 E350BT, 2013 GL350BT, 2009 ML320BT, 2006 E320CDI, 1987 260E
This is not a new problem, it was in the last gen as well and heavily documents by owners, besides this you bought a first year model which is bound to have more issues before the kinks are reduced for 2014 onward. I hope this fix this for you asap as you should not have safety issues like this with a brand new car given the fact that the last gen has the exact same problems!
Newbie
Joined: Dec 2012
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gl450
GL450 excesive dirt and debris on rear hatch/bumper/window
Just purchased the GL450 for my wife. She is constantly complaining about the excesive amount of dirt and debris that builds up on the rear hatch/window/bumper after only 20 minutes of driving. I inspected the dirt a little closer and seems to have a fine silver metalic specs in the dirt.. Any one else with this same Issue??. I am thinking is may be from the brake rotors/pads
MBWorld Fanatic!
Joined: Dec 2012
Posts: 1,313
Likes: 7
From: Toronto
2005 ML350, 2008 GL320, 2013 Gl350
Just purchased the GL450 for my wife. She is constantly complaining about the excesive amount of dirt and debris that builds up on the rear hatch/window/bumper after only 20 minutes of driving. I inspected the dirt a little closer and seems to have a fine silver metalic specs in the dirt.. Any one else with this same Issue??. I am thinking is may be from the brake rotors/pads
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,653
Likes: 7
From: Central Pa.
2013 GL450 (traded for 2015 Escalade), 2012 Corvette, 2014 Ford Fusion, Previous: 2007 GL450, 2011
MBWorld Fanatic!
Joined: Mar 2007
Posts: 1,653
Likes: 7
From: Central Pa.
2013 GL450 (traded for 2015 Escalade), 2012 Corvette, 2014 Ford Fusion, Previous: 2007 GL450, 2011
MBWorld Fanatic!
Joined: Nov 2012
Posts: 6,130
Likes: 1,117
A gaggle of MB's
The OP never reported back if his problem was corected, I hope the 2nd poster chooses to report back..
The current S-Class has been in the market for 7 years (including 2013) and if there was a rampant soft-close issue that would have been pulled years ago..
The GL is intended to be the "new S-Class of SUV's" and as much tech asist that is built into the new design, launch/lift-off has been quite smooth.
"Rail dust" seems to be a Canuck thing, I have never seen it here in Midwest or West Coast.
On the "rear dust" issue for the GL450 - is this with or without appearance package - is rear exhaust tips ? Are you running 19"'s or 20's ? Do you have running boards ? Are you SoCal inland/county suburban ? Inquiring minds would like to know....
The current S-Class has been in the market for 7 years (including 2013) and if there was a rampant soft-close issue that would have been pulled years ago..
The GL is intended to be the "new S-Class of SUV's" and as much tech asist that is built into the new design, launch/lift-off has been quite smooth.
"Rail dust" seems to be a Canuck thing, I have never seen it here in Midwest or West Coast.
On the "rear dust" issue for the GL450 - is this with or without appearance package - is rear exhaust tips ? Are you running 19"'s or 20's ? Do you have running boards ? Are you SoCal inland/county suburban ? Inquiring minds would like to know....
MBWorld Fanatic!
Joined: Dec 2012
Posts: 1,313
Likes: 7
From: Toronto
2005 ML350, 2008 GL320, 2013 Gl350
The OP never reported back if his problem was corected, I hope the 2nd poster chooses to report back..
The current S-Class has been in the market for 7 years (including 2013) and if there was a rampant soft-close issue that would have been pulled years ago..
The GL is intended to be the "new S-Class of SUV's" and as much tech asist that is built into the new design, launch/lift-off has been quite smooth.
"Rail dust" seems to be a Canuck thing, I have never seen it here in Midwest or West Coast.
On the "rear dust" issue for the GL450 - is this with or without appearance package - is rear exhaust tips ? Are you running 19"'s or 20's ? Do you have running boards ? Are you SoCal inland/county suburban ? Inquiring minds would like to know....
The current S-Class has been in the market for 7 years (including 2013) and if there was a rampant soft-close issue that would have been pulled years ago..
The GL is intended to be the "new S-Class of SUV's" and as much tech asist that is built into the new design, launch/lift-off has been quite smooth.
"Rail dust" seems to be a Canuck thing, I have never seen it here in Midwest or West Coast.
On the "rear dust" issue for the GL450 - is this with or without appearance package - is rear exhaust tips ? Are you running 19"'s or 20's ? Do you have running boards ? Are you SoCal inland/county suburban ? Inquiring minds would like to know....
lol I assure you rail dust is not a Canadian phenomena
Super Member
Joined: Jan 2012
Posts: 599
Likes: 6
From: Maryland
2022 E450 Prior:2021 S580 2012 E350BT, 2013 GL350BT, 2009 ML320BT, 2006 E320CDI, 1987 260E
I am not discrediting your photos, just curious what environment that BMW was exposed to?
MBWorld Fanatic!
Joined: Dec 2012
Posts: 1,313
Likes: 7
From: Toronto
2005 ML350, 2008 GL320, 2013 Gl350
This seems to be a very extreme example? I have and have had white cars, never seen anything quite like this ever, including white BMWs my family would drive on unpaved roads in Africa lol....
I am not discrediting your photos, just curious what environment that BMW was exposed to?
I am not discrediting your photos, just curious what environment that BMW was exposed to?
Super Member
Joined: Jan 2012
Posts: 599
Likes: 6
From: Maryland
2022 E450 Prior:2021 S580 2012 E350BT, 2013 GL350BT, 2009 ML320BT, 2006 E320CDI, 1987 260E
To be honest with you I have no clue, I simply googled rail dust and attached images here.. BUT that being said I have the exact same problem on a white Mazda 3 in Toronto and I live no where near any type of rail... it is impossible to get off with a wash, the only way to get it all off for good is to use a clay bar which removes the clear coat as well unfortunately.
Junior Member
Joined: Jan 2009
Posts: 32
Likes: 1
From: Edmonton, AB
GT-R, C63 long gone:'( 2013-GL350 - Gone, GLC43 On The Way
Update:
Took it into dealership overnight (was given a GLK for loaner) they disconnected the motorized latch somehow and now it works like a standard latch. The part is of course back ordered. A new issue has started though. When it is cold and the heater fan is on there is an occasional very loud rattling in the center console. It stops as soon as you turn the fan down. I'm sure it will be impossible for the dealer to reproduce as well.
Then on New years eve at the grocery store, some dip**** soccer mom backed her Yukon into my wife who was stopped waiting for a someone else to pull out of a parking stall.
Took it into dealership overnight (was given a GLK for loaner) they disconnected the motorized latch somehow and now it works like a standard latch. The part is of course back ordered. A new issue has started though. When it is cold and the heater fan is on there is an occasional very loud rattling in the center console. It stops as soon as you turn the fan down. I'm sure it will be impossible for the dealer to reproduce as well.
Then on New years eve at the grocery store, some dip**** soccer mom backed her Yukon into my wife who was stopped waiting for a someone else to pull out of a parking stall.
