Rear Seat Entertainment Video with no Sound Problem
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GL550
Rear Seat Entertainment Video with no Sound Problem
2014 GL550 with factory 2nd row rear seat entertainment, factory remotes, factory wireless headsets, both with new batteries. The Comand system has been reset twice from standard method and once from within engineering menu. Remotes and headsets have been appropriately assigned to either right/left per Comand manual instructions, rotary volume on both headsets is at full blast and remotes have had the volume turned up all the way with the "+" button, and of course, the mute has been turned to the unmuted section. Video is great, remotes function and all menus appears to do what they are supposed to do per the manual. I have tried multiple DVDs and, no, they are not burned discs, original movies from the jewel cases from the retail store purchased at (yes, all from here in the USA). So, all obvious, normal, functional options have been tried.
That being said, no sound. Any ideas folks? Is there a menu setting in the Comand system or Engineering menu that might account for this? I'm willing to try and/all ideas to get this to work. Road trips with a 10 year old that likes to start all his sentences with, "You remember that time..." which usually ends up being something from last week or the day prior. I need help folks, help a brother out!
John
Lakewood, WA
That being said, no sound. Any ideas folks? Is there a menu setting in the Comand system or Engineering menu that might account for this? I'm willing to try and/all ideas to get this to work. Road trips with a 10 year old that likes to start all his sentences with, "You remember that time..." which usually ends up being something from last week or the day prior. I need help folks, help a brother out!
John
Lakewood, WA
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From: Bethesda, MD
2010 Mercedes GL450; 2000 Mercedes ML55 AMG; 2016 VW GLI SEL Stick!!!
Member
Joined: Nov 2014
Posts: 136
Likes: 26
From: Seattle,Wa
2014 GL550,2020 GLS580
2014 GL550 with factory 2nd row rear seat entertainment, factory remotes, factory wireless headsets, both with new batteries. The Comand system has been reset twice from standard method and once from within engineering menu. Remotes and headsets have been appropriately assigned to either right/left per Comand manual instructions, rotary volume on both headsets is at full blast and remotes have had the volume turned up all the way with the "+" button, and of course, the mute has been turned to the unmuted section. Video is great, remotes function and all menus appears to do what they are supposed to do per the manual. I have tried multiple DVDs and, no, they are not burned discs, original movies from the jewel cases from the retail store purchased at (yes, all from here in the USA). So, all obvious, normal, functional options have been tried.
That being said, no sound. Any ideas folks? Is there a menu setting in the Comand system or Engineering menu that might account for this? I'm willing to try and/all ideas to get this to work. Road trips with a 10 year old that likes to start all his sentences with, "You remember that time..." which usually ends up being something from last week or the day prior. I need help folks, help a brother out!
John
Lakewood, WA
That being said, no sound. Any ideas folks? Is there a menu setting in the Comand system or Engineering menu that might account for this? I'm willing to try and/all ideas to get this to work. Road trips with a 10 year old that likes to start all his sentences with, "You remember that time..." which usually ends up being something from last week or the day prior. I need help folks, help a brother out!
John
Lakewood, WA
Sounds like your headphones are not programmed correctly.Were they recently replaced?When you turn them on does green light stay lit solid of turns off after 5-10 sec.?
When one of my headphones stopped working ,dealer replaced it under warranty and never programmed it .I had to go back and have them program it because there was no sound coming out too.
Viha22
Bothell,WA
Super Member
Joined: Sep 2006
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From: Hermosa Beach, CA
21 G63, 21 GLS580, 16 GTS Ed. 1
Sounds like your headphones are not programmed correctly.Were they recently replaced?When you turn them on does green light stay lit solid of turns off after 5-10 sec.?
When one of my headphones stopped working ,dealer replaced it under warranty and never programmed it .I had to go back and have them program it because there was no sound coming out too.
Viha22
Bothell,WA
MBWorld Fanatic!
Joined: Nov 2017
Posts: 1,218
Likes: 149
From: Bethesda, MD
2010 Mercedes GL450; 2000 Mercedes ML55 AMG; 2016 VW GLI SEL Stick!!!
If it is a car that needs programmefd headphones, then yes you need to get it done by the dealer.
X164 models used a simpler system using ir and required no programming.
Sometimes mercedes changes stuff just for the sake of change 🙄
X164 models used a simpler system using ir and required no programming.
Sometimes mercedes changes stuff just for the sake of change 🙄
Last edited by kombifan; Dec 19, 2018 at 04:43 PM.
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2011 mercedes e350
For anyone dealing with this issue. Problem fixed! - There is a secret Dealer menu on COMAND where you just add the UID numbers of the accessories you want to pair to the car. Access the menu by highlighting "SYSTEM SETTINGS" and holding the Command control knob to the left for about 10 seconds. Follow the photos to take you to the pairing menu. Took about 2/3 minutes after several hours of internet searching! UID number should be on a sticker inside the headphones where the batteries are.
https://forums.mercedesclub.org.uk/i...phones.192412/
https://forums.mercedesclub.org.uk/i...phones.192412/
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