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Approximately a months ago we had a freezing rain in NY, the entire car and both of my side mirrors were frozen solid. I started the car turned on the "Defrost" function and found out that my passenger side mirror would not defrost. When all the ice melted off the car, I tried again, and I can definitely feel the heat coming from driver side mirror but not passenger. I schedule dealer appointment, and when I got the car back I was told that car did not come with passenger side mirror heater. They took both mirrors off and verified that driver side mirror has heating element and wiring however the driver side does not.
I was flabbergasted. It make no sense why would MB design a vehicle with only one side heated mirror. I have to say that dealer was very nice and understanding about it and they talked to multiple people in the office to figure it out, and did not charge any diagnostic fees.
I definitely remember seeing description of standard equipment stating "power heated side mirrors", but I cannot find a straight forward code that states that. I have code P49 mirror package, but I think it has to do with folding mirrors.
I would greatly appreciate if anyone can turn rear defrost function on their cars and feel the mirrors to see if the heat comes on both or just driver side. In the meanwhile I will try to contact MB USA technical support.
That is strange. The only logic I can think of is that cars are only required to have a drivers side mirror. The Ferrari Testarossa had only a drivers side mirror, I think it was an option to get it on the passenger side. Still insane though. Seems the GLB has many quirks.
After chatting with MB USA customer support, they first told me that Passenger Side Heated Mirror was an option, but could not locate the number for that option or corresponding Code. Than the second person reached out to Product Advice Team and they advised that GLB has heated mirror on driver side only, which is tied together with auto diming on driver side.
After chatting with MB USA customer support, they first told me that Passenger Side Heated Mirror was an option, but could not locate the number for that option or corresponding Code. Than the second person reached out to Product Advice Team and they advised that GLB has heated mirror on driver side only, which is tied together with auto diming on driver side.
That’s very curious.
This is a quote copied directly from the options list on mbusa.com: “As standard equipment, the side mirrors are also automatically heated to help disperse mist and fog.”
This is listed under the Premium One option, so maybe it means standard with that option. ???
I downloaded 2021 Mercedes GLB brochure from MB USA and "Heated Power Side Mirrors" is listed as a standard option. Premium package, which I have, adds Auto-Dimming driver-side and inside rearview mirrors. I cannot imagine that by Adding Premium package removed heated mirror on passenger side.
Standard and Optional features are listed on page 20.
So different references are giving conflicting information. I’ll check my passenger (right) side mirror when I have a chance, but since it is a 2021 like yours, I suspect that it is lacking the heating element on the right side.
BTW, what is the assembly point for your GLB? Mine is Auguascalientes, MX. Maybe there is some manufacturing difference between factories?
Mine was assembled in Mexico as well (Code 167). Delivery date 11-03-2020. I believe all North America's GLB250's are assembled in Mexico. I think GLB35's are assembled in either Germany or Romania.
All GLB's including GLB35 are assembled either in Mexico or China. GLBs that are sold in Germany (most probably in Europe) are from Mexico also... GLB35 shows 40% parts were from Mexico, 45% from Germany and 5% from US/Canada...
Originally Posted by Vladimir Livson
Mine was assembled in Mexico as well (Code 167). Delivery date 11-03-2020. I believe all North America's GLB250's are assembled in Mexico. I think GLB35's are assembled in either Germany or Romania.
My GLB35 side mirrors were frozen also... Driver side didn't even open, stuck in folded position. I tried with my hand and it was not moving. After I cleaned the car, I restarted the car and mirror opened... Then I just scraped the ice... I have to check if GLB35 has heater on both mirrors...
Just curuos if anyone was able to confirm heated passanger side mirror?
Thanks.
Further to your curiosity I checked my heated mirrors and BOTH are heated. For reference I have a uk spec AMG line Premium model. Perhaps being right hand drive, the left heated mirror is default and they add the right mirror heating for rhd cars, but who knows how Mercedes’ think!
Further to your curiosity I checked my heated mirrors and BOTH are heated. For reference I have a uk spec AMG line Premium model. Perhaps being right hand drive, the left heated mirror is default and they add the right mirror heating for rhd cars, but who knows how Mercedes’ think!
Thank you for the reply. Do both of your mirrors have auto dimming or just driver side?
So I filed a complaint with MB USA customer support via chat feature. However the response I got boggles my mind.“All the information that you are sharing has already been documented. We would not be able to provide any additional assistance as your request for a component that is only installed at production. There is no option to order this part. We can forward your concerns to one of our Executive Referral Managers, but there is no guarantee of assistance."
So, their defense is we screwed up at the factory, therefore we cannot do anything about it.
Last edited by Vladimir Livson; Apr 7, 2022 at 11:10 AM.
So, their defense is we screwed up at the factory, therefore we cannot do anything about it.
Unreal. I know the GLB is considered an "entry level" Mercedes. But I have a 2014 C63. The C-Class used to be the entry level Mercedes as well. The build quality is much better. I don't know if one car being made in Germany and one in Mexico is the difference. It kind of seems like they just lowered their standards. So in their eyes, if you wanted something of better quality, buy a higher-end model. That's BS if you ask me.
Update: After submitting the claim, I received several calls from MB USA Executive Referral Manager. Emailed them all the information again, including copy of their brochure that stated Heated Mirrors are standard. He was very nice and it sounded like I was going to get the heated mirror, but at the end I got the call that their brochure was incorrect and this model does not come with passenger side heated mirror option. He offered me a curtesy $500 credit towards my next service, which I took.
Better than nothing at this point.
Still curious if anyone in US checked their driver side mirror to see if it is not heated?
Update: After submitting the claim, I received several calls from MB USA Executive Referral Manager. Emailed them all the information again, including copy of their brochure that stated Heated Mirrors are standard. He was very nice and it sounded like I was going to get the heated mirror, but at the end I got the call that their brochure was incorrect and this model does not come with passenger side heated mirror option. He offered me a curtesy $500 credit towards my next service, which I took.
Better than nothing at this point.
Still curious if anyone in US checked their driver side mirror to see if it is not heated?
Your question reminded me that I had said I would check. I just did.
I definitely DO HAVE THE HEATED RIGHT HAND MIRROR.
My 2021 GLB250 is a 2WD base model with Premium 1 package. I don’t see anywhere that the heated right mirror is part of Premium 1.
The option is probably not worth $500 from a monetary stand point, but not having it when others do is about $50,000 of aggravation.
Your question reminded me that I had said I would check. I just did.
I definitely DO HAVE THE HEATED RIGHT HAND MIRROR.
My 2021 GLB250 is a 2WD base model with Premium 1 package. I don’t see anywhere that the heated right mirror is part of Premium 1.
The option is probably not worth $500 from a monetary stand point, but not having it when others do is about $50,000 of aggravation.
??? Left hand ->?<- Right hand ???
Thank you for following up and confirming my suspicions. I am sure it is cheaper for MB USA to provide $500 credit vs. paying dealer $1500 to swap the mirror.
MB Corporate bends the truth to avoid expenses. Reasoning they provided was that my build did not specifically stated that I paid for heated passenger mirror and that their brochure sometimes not accurate. When I asked the manager if he is saying that this model does not come with heated passenger mirror, he said “Yes”. But he was obviously lying, based on the fact that your car has it.
Thank you for following up and confirming my suspicions. I am sure it is cheaper for MB USA to provide $500 credit vs. paying dealer $1500 to swap the mirror.
MB Corporate bends the truth to avoid expenses. Reasoning they provided was that my build did not specifically stated that I paid for heated passenger mirror and that their brochure sometimes not accurate. When I asked the manager if he is saying that this model does not come with heated passenger mirror, he said “Yes”. But he was obviously lying, based on the fact that your car has it.
They’re starting to treat us like the US manufacturers of the 1970s did. I had a GM car with obvious factory defects that they blamed on me and refused to rectify. I haven’t bought a new GM car since 1976. I had a Ford that lived up to its fix or repair daily reputation. I had a Jeep that became unserviceable at 90k miles. I suppose there is nothing left to try except the Asian brands.
They’re starting to treat us like the US manufacturers of the 1970s did. I had a GM car with obvious factory defects that they blamed on me and refused to rectify. I haven’t bought a new GM car since 1976. I had a Ford that lived up to its fix or repair daily reputation. I had a Jeep that became unserviceable at 90k miles. I suppose there is nothing left to try except the Asian brands.
My first 3 cars were American made (I lumped Mazda to that list since in 1997 most of electronic components were from Ford ), and they were constantly breaking. I switched to Toyota/Honda after that and did not have any major issues since. My complain with Japanese cars that they are boring to drive. I am not sure if Lexus behaves differently from Toyota, but their car technologies are decade behind German's in my opinion.
It’s design philosophy. Toyota is the industry example of a “fast follower.” They’re not going to present innovations to their customers until certain they will be reliable. They pay particular attention to anything that touches the driver. That’s also their strong point, Toyotas don’t break. Door handles don’t fall off and push buttons don’t get stuck. Anything they do that’s new, like the Prius, will be presented to the buyers as a beta test. Toyota advertising is currently trying to change the boring perception, but the cars haven’t changed. Camry and Corolla “S” models are the same car with a spoiler on the trunk.
After confirmation from you guys that GLB has heated passenger side mirror, as per MB brochure, I purchased a cheap digital endoscope and surprise surprise, passenger side mirror has connections for heating elements. I am so pissed at the dealership.
Now I have to get them involved again. I have a copy of their invoice stating that they took the mirror off and verified that it did not come with heating element. Unbelievable.
After confirmation from you guys that GLB has heated passenger side mirror, as per MB brochure, I purchased a cheap digital endoscope and surprise surprise, passenger side mirror has connections for heating elements. I am so pissed at the dealership.
Now I have to get them involved again. I have a copy of their invoice stating that they took the mirror off and verified that it did not come with heating element. Unbelievable.
That’s very disappointing for the dealer to lie about it and then for MBUSA to back it up with another untrue story.
I don’t know how it works in your state, but for a $50 filing fee here, that could be taken to small claims court where a justice of the peace would hear the arguments, view the evidence, and make a judgement without lawyers or a jury.
Update:
After going back and forth with the dealer the issue was finally resolved. At the end, it was a burned heating element on the mirror glass, which was easily diagnosed and replaced, once some one actually looked at it.
I still cannot wrap my head around the fact the dealer original work order stated that they took the mirror off and found no heating element inside. The only reasonable conclusion is a disgruntle employee.
In anyway, I just wanted to thank Odd Piggy for checking the car and confirming that heated power mirrors are standard. Which allowed me to push the dealer further to resolve the issue.
Last edited by Vladimir Livson; Jul 19, 2022 at 08:05 PM.
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), and they were constantly breaking. I switched to Toyota/Honda after that and did not have any major issues since. My complain with Japanese cars that they are boring to drive. I am not sure if Lexus behaves differently from Toyota, but their car technologies are decade behind German's in my opinion.
