Screeching Brakes on the GLC
05-21-2017, 11:30 AM
#352
Member
I noted squeaking after car has been driven ~3000 miles and outside temperature dropped below 40F. Since the "Fix" no squeaking/screeching...though I have yet to put on 3000 miles and it is summer in NJ.
05-21-2017, 12:16 PM
#353
Super Member
Hello Guys,
I was wondering how you guys are doing with the new updated brake pads and rotor,
I want to update my situation
I have replaced the new rotors and pads for my front and rear, but after 10 days of driving, the noise is back.
The noise is not very consistent but when it comes, it is loud as usual.
I would say noise comes about 1/3 times.
However, I know for sure that when temp drops, it will be 100% loud noise.
I talked to my dealer, they told me that I am the first one who actually came back with the issue with the new brake pads and rotors.
Any of you guys having the issue?
This sucks.
I was wondering how you guys are doing with the new updated brake pads and rotor,
I want to update my situation
I have replaced the new rotors and pads for my front and rear, but after 10 days of driving, the noise is back.
The noise is not very consistent but when it comes, it is loud as usual.
I would say noise comes about 1/3 times.
However, I know for sure that when temp drops, it will be 100% loud noise.
I talked to my dealer, they told me that I am the first one who actually came back with the issue with the new brake pads and rotors.
Any of you guys having the issue?
This sucks.
05-21-2017, 10:18 PM
#355
Newbie
Join Date: May 2017
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GLC300
GLC Brake Squeal Update
After 8 weeks now the GLC fix is still working, probably after 500 or more backups. But one must be sure the replacement pads are the ones M-B created to eliminate the problem. Replacing the bad ones with the same parts as originally equipped likely won't solve the noise problem.
05-22-2017, 08:24 AM
#356
Member
My brakes have been nice and quiet since the brakepad replacement---but I still cringe when I back-up (MONTHS of the screech conditioned me to expect it).
05-23-2017, 10:07 PM
#358
Member
For those of you with the new and improved pads: Any change in brake performance or brake dust accumulation on the wheels?
05-24-2017, 10:07 AM
#359
Super Member
05-24-2017, 09:26 PM
#361
Member
Silence is Golden..... I hope it lasts.
I still cringe when backing up, bracing myself for the squeal. I have to recondition myself.
Loving the silence. No difference in their performance.
I still cringe when backing up, bracing myself for the squeal. I have to recondition myself.
Loving the silence. No difference in their performance.
Last edited by MITCH1975; 05-25-2017 at 08:56 AM.
05-25-2017, 10:44 AM
#362
Newbie
Join Date: May 2017
Location: Northern NJ
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GLC300
Add me to the growing list of of completely frustrated customers who have brakes that continue to screech after all the latest parts have been installed.
Let me clarify my situation. My wife took delivery of her GLC300 in April of 2016. By July (yes mid summer heat here in NJ) the brakes were screeching. Took it in for service and they sent her home with the 'its just brake dust' story. By fall, it was a well known problem and I just accepted that we needed to wait for new parts. I'll skip ahead a few months and finally in April of 2017 the final version of the corrected pads/paste etc were replaced on both front and rear. Ohh happy days. That lasted exactly 10 days. Brought it back to dealer. They kept the car for 4 days and could not replicate it. They asked me to record a video which would help them to escalate. Fair enough. However, a few weeks passed and there was no screeching. Ugh. Now again every day this week the brakes have been screeching (only when backing up). So now the video is going to the dealer and we'll see what the next steps are.
Btw, I'm taking delivery of an AMG GLC43 Coupe next week. Its on the water now. I'm cringing just thinking about what will happen with those brakes ! Haha
I'll post another update on the GLC300 saga as it progresses.
Let me clarify my situation. My wife took delivery of her GLC300 in April of 2016. By July (yes mid summer heat here in NJ) the brakes were screeching. Took it in for service and they sent her home with the 'its just brake dust' story. By fall, it was a well known problem and I just accepted that we needed to wait for new parts. I'll skip ahead a few months and finally in April of 2017 the final version of the corrected pads/paste etc were replaced on both front and rear. Ohh happy days. That lasted exactly 10 days. Brought it back to dealer. They kept the car for 4 days and could not replicate it. They asked me to record a video which would help them to escalate. Fair enough. However, a few weeks passed and there was no screeching. Ugh. Now again every day this week the brakes have been screeching (only when backing up). So now the video is going to the dealer and we'll see what the next steps are.
Btw, I'm taking delivery of an AMG GLC43 Coupe next week. Its on the water now. I'm cringing just thinking about what will happen with those brakes ! Haha
I'll post another update on the GLC300 saga as it progresses.
05-26-2017, 06:30 AM
#363
The pads were ordered 6 months ago and finally arrived in the dealership. Got them replaced yesterday and MB refused to cover it under warranty! The reason was when I brought in the car for brake issue last Nov, the car had 13K miles which had passed the warranty for brake pads (12K miles). WTF... It's a known issue and manufacturer defect, not caused by wear and tear. When the service rep ordered the pads, we were all under the impression that it would have been covered under warranty. Dealership agreed with me on this, so they absorbed part of the cost but i still need to pay $100......I should have not waited that long to bring it in even though MB had NO FIX at that time.
Anyway, if you have brake noise issue, bring it in asap. MB won't honor it if it passes the 12K.
Anyway, if you have brake noise issue, bring it in asap. MB won't honor it if it passes the 12K.
Last edited by leepjojo; 05-26-2017 at 06:32 AM.
05-26-2017, 07:28 AM
#364
Super Member
My GLCs mileage was in excess of 12,000 miles when the fix was announced by MB.
At my initial visit to the dealer service department, upon talking to an underling service advisor, he advised that based on excessive mileage I would be required to pay for replacement of the noisy pads. Pleading my case got me nowhere. So I stepped down the hall and engaged the service manager. After discussing the issue he told me, not to worry, they would work something out.
Several weeks later the new brake pads arrived and were installed. I arrived to pickup my vehicle and upon receiving my keys and invoice, I was happy to see the invoice total cost column notation was $zero. I made it a point to thank the service manager.
Of note is the service advisor is no longer in the dealer's employ.
Seems my dealer is more customer oriented than leepjojo's.
At my initial visit to the dealer service department, upon talking to an underling service advisor, he advised that based on excessive mileage I would be required to pay for replacement of the noisy pads. Pleading my case got me nowhere. So I stepped down the hall and engaged the service manager. After discussing the issue he told me, not to worry, they would work something out.
Several weeks later the new brake pads arrived and were installed. I arrived to pickup my vehicle and upon receiving my keys and invoice, I was happy to see the invoice total cost column notation was $zero. I made it a point to thank the service manager.
Of note is the service advisor is no longer in the dealer's employ.
Seems my dealer is more customer oriented than leepjojo's.
Last edited by larrypmyers; 05-26-2017 at 12:32 PM.
The following users liked this post:
leepjojo (05-26-2017)
05-26-2017, 07:33 AM
#365
05-26-2017, 08:13 AM
#366
Nevertheless, MB sucks!!!!! Not going to buy MB ever again!
My GLCs mileage was in excess of 12,000 miles when the fix was announced by MB.
At my initial visit to the dealer service department, upon talking to an underling service advisor, he advised that based on excessive mileage I would be required to pay for replacement of the noisy pads. Pleading my case got me nowhere. So I stepped down the hall and engaged the service manager. After discussing the issue he told me, not to worry, they would work something out.
Several weeks later the new brake pads arrived and where installed. I arrived to pickup my vehicle and upon receiving my keys and invoice, I was happy to see the invoice total cost column notation was $zero. I made it a point to thank the service manager.
Of note is the service advisor is no longer in the dealer's employment.
Seems my dealer is more customer oriented than leepjojo's.
At my initial visit to the dealer service department, upon talking to an underling service advisor, he advised that based on excessive mileage I would be required to pay for replacement of the noisy pads. Pleading my case got me nowhere. So I stepped down the hall and engaged the service manager. After discussing the issue he told me, not to worry, they would work something out.
Several weeks later the new brake pads arrived and where installed. I arrived to pickup my vehicle and upon receiving my keys and invoice, I was happy to see the invoice total cost column notation was $zero. I made it a point to thank the service manager.
Of note is the service advisor is no longer in the dealer's employment.
Seems my dealer is more customer oriented than leepjojo's.
05-26-2017, 12:05 PM
#368
Member
So, is there any GLC whose brakes were not screeching in the first place?...
This seems to be the biggest issue with the GLC.
But in Consumers Reports there is a full red dot (i.e. excellent) for the 2016 GLC brakes.
This seems to be the biggest issue with the GLC.
But in Consumers Reports there is a full red dot (i.e. excellent) for the 2016 GLC brakes.
Last edited by stath; 05-26-2017 at 12:05 PM. Reason: typo
05-26-2017, 04:23 PM
#369
Junior Member
I'm sure that rating is based on stopping power, not the sound they make!
Yeah, if a dealership was going to try to charge me for something that is clearly a design fault, there would be holy hell to pay. I'd bring that up with corporate for sure @leepjojo. Also make sure to slam them on the dealer survey they send out if you get one--that matters a lot.
Yeah, if a dealership was going to try to charge me for something that is clearly a design fault, there would be holy hell to pay. I'd bring that up with corporate for sure @leepjojo. Also make sure to slam them on the dealer survey they send out if you get one--that matters a lot.
05-27-2017, 06:45 AM
#370
If the noise comes back, i will drive to dealership, back up the hell out of it making sure all their customers know this is what they will get. MB won't fix it for you or worse they don't know how to fix it!!!
05-27-2017, 10:51 AM
#371
Member
05-27-2017, 11:32 AM
#372
Member
My dealer had 20 sets of pads on backorder for customers who were waiting for the fix. This is not an isolated incident. My squeal did not show up till it got cold here, even after it started warming up the squeal continued.
Leepjojo, I think that dealer was ripping you off, trying to make some extra money. I would report them.
Leepjojo, I think that dealer was ripping you off, trying to make some extra money. I would report them.
05-27-2017, 04:25 PM
#373
Member
My dealer had 20 sets of pads on backorder for customers who were waiting for the fix. This is not an isolated incident. My squeal did not show up till it got cold here, even after it started warming up the squeal continued.
Leepjojo, I think that dealer was ripping you off, trying to make some extra money. I would report them.
Leepjojo, I think that dealer was ripping you off, trying to make some extra money. I would report them.
05-29-2017, 08:40 PM
#375
Super Member
