When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
We had a few rock chips and a crack that was spreading across to the driver’s side, brought the vehicle in for windshield replacement - MB dealer in TX. Dealer Quoted us apprx $1,400. ($800-glass + $500-install). Took a couple of days.
- Glass was replaced- new glass has a thin wire (defroster I think) running vertical from top to bottom , near the edge on the driver’s side. The old one didn’t have that.
The Dealer LUXURY Experience
-received a hail dented sedan as a loaner that looked like it’s been pelted with rocks.
- after picking up the GLC, upon driving the vehicle back home, we discovered a deep scratch on the top side of the back bumper, near trunk door.
-also a broken plastic clip in the trunk’s floor
- glue drip on dash
-glue drip on the back of the steering wheel.
We immediately sent an email with pictures to the dealer service department supervisor. We also sent a text messages with pictures to our service advisor.
The day after, we picked up our vehicle, we received a phone call from the dealer’s customer service department , asking us about the service experience. We described everything in detail to the rep and she said she was going to follow up.
One week later and we haven’t heard back from anybody. So my wife said the glue drips were really bothering her, she she took goo be gone and removed most of the glue drips, herself. Still like to know where this broken clip came from. It’s long and has a little wheel on it. The scratch, I’m sure, the dealer can touch up, no problem. If they are willing.
To us this is a subpar “luxury” experience. We booked the loaner a week in advance but they still gave us the dented-all-over C class vehicle. It’s disappointing that we’ve spoken to three (3) dealer people and no one has called us back with any update on anything. The dealer isn’t very responsive and they don’t seem to care much. It’s the only dealer in town. We’ve purchased 2 brand new vehicles there. To us this brand is super expensive, not reliable with quite a few issues, the dealer charges luxury
price but delivers a subpar luxury experience. We don’t need this MB brand and will be switching to possibly Toyota SUVs. We feel we are paying for something that doesn’t exist. It’s not like you are buying a high quality, reliable vehicle. It’s just an image and don’t think the substance is there. I think Lexus has substance to back up their luxury brand name. I think MB is riddled with problems and every time we bring it up to the dealer, they either can’t find anything wrong or do a software update. When you call MB HQ to complain, they tell you that this is absolutely within margin.
We had a few rock chips and a crack that was spreading across to the driver’s side, brought the vehicle in for windshield replacement - MB dealer in TX. Dealer Quoted us apprx $1,400. ($800-glass + $500-install). Took a couple of days.
- Glass was replaced- new glass has a thin wire (defroster I think) running vertical from top to bottom , near the edge on the driver’s side. The old one didn’t have that.
The Dealer LUXURY Experience
-received a hail dented sedan as a loaner that looked like it’s been pelted with rocks.
- after picking up the GLC, upon driving the vehicle back home, we discovered a deep scratch on the top side of the back bumper, near trunk door.
-also a broken plastic clip in the trunk’s floor
- glue drip on dash
-glue drip on the back of the steering wheel.
We immediately sent an email with pictures to the dealer service department supervisor. We also sent a text messages with pictures to our service advisor.
The day after, we picked up our vehicle, we received a phone call from the dealer’s customer service department , asking us about the service experience. We described everything in detail to the rep and she said she was going to follow up.
One week later and we haven’t heard back from anybody. So my wife said the glue drips were really bothering her, she she took goo be gone and removed most of the glue drips, herself. Still like to know where this broken clip came from. It’s long and has a little wheel on it. The scratch, I’m sure, the dealer can touch up, no problem. If they are willing.
To us this is a subpar “luxury” experience. We booked the loaner a week in advance but they still gave us the dented-all-over C class vehicle. It’s disappointing that we’ve spoken to three (3) dealer people and no one has called us back with any update on anything. The dealer isn’t very responsive and they don’t seem to care much. It’s the only dealer in town. We’ve purchased 2 brand new vehicles there. To us this brand is super expensive, not reliable with quite a few issues, the dealer charges luxury
price but delivers a subpar luxury experience. We don’t need this MB brand and will be switching to possibly Toyota SUVs. We feel we are paying for something that doesn’t exist. It’s not like you are buying a high quality, reliable vehicle. It’s just an image and don’t think the substance is there. I think Lexus has substance to back up their luxury brand name. I think MB is riddled with problems and every time we bring it up to the dealer, they either can’t find anything wrong or do a software update. When you call MB HQ to complain, they tell you that this is absolutely within margin.
Replacing windshield is not within warranty and you pay for the whole thing. I would not necessary go to dealer. It is better go to local AAA class workshop specialized on windshield. You could ask for OEM part, they will order from dealer.
Loaner is not a standard service when the repair is not covered by warranty. It is an extra, I would rather rent a car myself, it is pretty cheap for a couple days rental for latest model Mercedes C300 or try out anything you want.
I am reluctant leave my Mercedes overnight. Those kids just take it and crazy. But normal replacing windshield is same day service.
I'm in the process of getting my own windshield replaced and it's been an ominous start. I first called the dealership in Burlington, MA. They said they do not perform glass replacement but they referenced one glass replacement company. My insurance company referenced two, one of which had a convenient online booking feature, so I went that way.
My appointment was today. Guess what? They didn't have my windshield in stock. Their booking app does not request the VIN, so they cannot determine in advance that you have the lane departure dual camera setup, which warrants a different windshield than if you don't. Sight.
While I was there, the gentleman did warn me that new windshields will have vertical lines on both sides. He said they are antenna wires, but that they won't be functional as there is nowhere to connect them. Our GLCs presumably have antenna buried somewhere in the D pillar out back. I'm not too thrilled about those wires. Nor having to reschedule the appointment, move all sorts of work meetings, and schlep my way there yet again. They said it would take 1.5 to 2 hours to do the replacement and sensor calibration. Time will tell. I have glass insurance coverage so I didn't inquire about cost.
I'm in the process of getting my own windshield replaced and it's been an ominous start. I first called the dealership in Burlington, MA. They said they do not perform glass replacement but they referenced one glass replacement company. My insurance company referenced two, one of which had a convenient online booking feature, so I went that way.
My appointment was today. Guess what? They didn't have my windshield in stock. Their booking app does not request the VIN, so they cannot determine in advance that you have the lane departure dual camera setup, which warrants a different windshield than if you don't. Sight.
While I was there, the gentleman did warn me that new windshields will have vertical lines on both sides. He said they are antenna wires, but that they won't be functional as there is nowhere to connect them. Our GLCs presumably have antenna buried somewhere in the D pillar out back. I'm not too thrilled about those wires. Nor having to reschedule the appointment, move all sorts of work meetings, and schlep my way there yet again. They said it would take 1.5 to 2 hours to do the replacement and sensor calibration. Time will tell. I have glass insurance coverage so I didn't inquire about cost.
- I had to give the VIN number to my dealer to order the glass in advance (from OH) took about a week to arrive, also the had to Order the Seal Strip, separately. It also takes a few days to cure. My new windshield has two very thin vertical lines, driver side, only. I thought they were defrosters, as some vehicles like Subaru have them. I’m baffled Why MB would need to add antennas on a glass !? Usually that’s done on Mon conducive materials.
Here is an update and information that might interest others.
After a false start, Safelite Autoglass's Burlington manager, Adam followed up with me like a pro about the availability of my windshield. As you can see from the date of this posting, it took almost two weeks for my windshield to arrive. Adam must have given me four updates along the way. I really appreciated his short, crisp updates. Overall, it was a very good experience for me.
Today was the day. I dropped off my GLC and got a call back barely two hours later that it was ready. At first blush, the job seems to have been done very cleanly, though I'll do a more detailed inspection tomorrow. I was told to remove the two strips of tape they applied near the top of the windshield in an hour and to avoid automated carwashes for 5 days. They did a great job porting over my inspection sticker. I did not try automated lane-keeping or steering assist to validate if the cameras were calibrated correctly, though Safelite emailed me a "certificate" to that effect (just a claim, no measurement, whatever they might have been).
The new glass does include thin black lines left and right. Here's a picture below. They are (non-functional, non-connected) antennas, not defrosters. I'll get used to it but I would have preferred without, though this is seemingly not possible, per Safelite.
Had I paid from my own pocket, this would have been $1,357 (gulp). That is consistent with the pricing Roni07 got above.
Here is an update and information that might interest others.
After a false start, Safelite Autoglass's Burlington manager, Adam followed up with me like a pro about the availability of my windshield. As you can see from the date of this posting, it took almost two weeks for my windshield to arrive. Adam must have given me four updates along the way. I really appreciated his short, crisp updates. Overall, it was a very good experience for me.
Today was the day. I dropped off my GLC and got a call back barely two hours later that it was ready. At first blush, the job seems to have been done very cleanly, though I'll do a more detailed inspection tomorrow. I was told to remove the two strips of tape they applied near the top of the windshield in an hour and to avoid automated carwashes for 5 days. They did a great job porting over my inspection sticker. I did not try automated lane-keeping or steering assist to validate if the cameras were calibrated correctly, though Safelite emailed me a "certificate" to that effect (just a claim, no measurement, whatever they might have been).
The new glass does include thin black lines left and right. Here's a picture below. They are (non-functional, non-connected) antennas, not defrosters. I'll get used to it but I would have preferred without, though this is seemingly not possible, per Safelite.
Had I paid from my own pocket, this would have been $1,357 (gulp). That is consistent with the pricing Roni07 got above.
@ The MB OEM glass on our GLC , has the antenna wires only in the driver’s side. The MB dealer due say that after install, vehicle will need to sit overnight at dealer for the sealer to cure. They said it’s not a same day install. I’m surprised that your GLC was ready in a few hours.
I'm also in a similar circumstance with my 2019 GLC300. Windshield is just scattered with pits and chips and was planning on replacing it.
I wanted to see your thoughts on the repair after more than a year of doing it? How is it holding up? I was mainly concerned about Safelite's workmanship for the installation. Did your insurance initially offer an 'OE' or 'non-OEM' replacement?
Ideally, I would get my replacement done at the dealer with OEM parts. But I'm not sure if my insurance will play ball. In that case, I would be happy with OEM glass with Safelite installation.
I got some windshield chips repaired by them, but they didn't do that great of a job so I'm hesitant.
Hello @DYC300 ,
I hadn't given my windshield another thought since your post! It's been a non-issue. In my case, there was no OE vs non-OEM debate. I started my replacement journey at the dealership. They said they didn't go glass replacement in-house and steered me to Safelite. I tried to insist on OE parts, but again, only one option to pick from. So there, t'was pretty straightforward for me.
Another way to think of it: this is not like a hip replacement. If the glass did end up leaking or some such, they'll do it again. As a company, they do it for a living. Be nice to the tech and you should be OK. Doesn't seem worth agonizing over unless you find that fun as a hobby.
Are FL, SC, & KY the only states that mandate windshield coverage with no deductible provided you have collision?
My new 2021 got broken on the way home from dealer! All fixed and good now.
Cost to me in FL $0.00
When my 2017 had a cracked windshield I mentioned it to my Service Advisor (the best ever, he has since gone to another dealership). This particular dealership uses Satellite for all of its glass replacement, the SA called them and they did the repair on the dealer lot while I waited. The windshield was replaced with OE glass and the rain sensor wipers still worked after replacement. $0 in FL.
Hello @DYC300 ,
I hadn't given my windshield another thought since your post! It's been a non-issue. In my case, there was no OE vs non-OEM debate. I started my replacement journey at the dealership. They said they didn't go glass replacement in-house and steered me to Safelite. I tried to insist on OE parts, but again, only one option to pick from. So there, t'was pretty straightforward for me.
Another way to think of it: this is not like a hip replacement. If the glass did end up leaking or some such, they'll do it again. As a company, they do it for a living. Be nice to the tech and you should be OK. Doesn't seem worth agonizing over unless you find that fun as a hobby.
Thanks @thisglc . It does reassure me that Safelite does quality work. My car doesn't have any driver's assistance features so my insurance might argue an aftermarket windshield is sufficient for me.
Most Safelite shops do good work, but the glass they install isn't OE. There's a difference - chip resistance, distortion, strength in general.
Safelite may or may not use "OEM" glass (Original Equipment MANUFACTURER), which may be different from OE (Original Equipment). OEM's can make several grades of glass.
You don't have to take an aftermarket OEM glass if you don't want it. You can insist that the installer (Safelite, if that's what the Dealer uses) install real Mercedes OE glass. If there's a substantial difference in cost, the insurance comnpany will ask you to pay the difference. It would be worth it to me.
However, I have found on two occasions, that the M-B glass with a Benz Club discount is actually cheaper than the aftermarket stuff.
Are FL, SC, & KY the only states that mandate windshield coverage with no deductible provided you have collision?
My new 2021 got broken on the way home from dealer! All fixed and good now.
Cost to me in FL $0.00
Had a ~1" diameter rock peck filled at a local glass shop on my 2017 GLC with lane keep assist, acoustic glass, and HUD. When I invoked my insurance glass coverage, they made me talk to the insurance company on the phone, who advised me that, while the repair would be free under the coverage, if replacement was necessary my deductible would come into play.
After hanging up, I asked for a quote on a new windshield. With the equipment noted above, I was quoted over $1800. I'm glad the repair worked!
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.
