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I'm trying to activate the dashcam which costs 200 bucks but found out that it needs to be started manually everytime you drive the car? Can it start automatically? I'm talking about US market.
Yes, go to setting icon and it will let you start automatically. Also login to your profile and then apply this setting , then only it will start automatically. Same goes for all the other users.
Yes, go to setting icon and it will let you start automatically. Also login to your profile and then apply this setting , then only it will start automatically. Same goes for all the other users.
I have just received my GLC 300 Coupe (Premium Plus). It has the dashcam feature installed. There is the option to start/stop via the camera icon, or the favourites. But in spite of the manual showing a settings option to auto-start the loop recording.(F254 0026 02 - pg 552)... there is no setting on my car
.
The manual does state this is not available in some countries. In the UK we are actively encouraed by police etc to provide dashcam footage of incidents, so I see no reason why this feature would be disabled. As luck would have it, if there was any incident I pass by, it is likely that will be the trip where I forget to start the dashcam.
Any thoughts why this might be? Any UK owners with a vehicle where this option is available?
I have just received my GLC 300 Coupe (Premium Plus). It has the dashcam feature installed. There is the option to start/stop via the camera icon, or the favourites. But in spite of the manual showing a settings option to auto-start the loop recording.(F254 0026 02 - pg 552)... there is no setting on my car
.
The manual does state this is not available in some countries. In the UK we are actively encouraed by police etc to provide dashcam footage of incidents, so I see no reason why this feature would be disabled. As luck would have it, if there was any incident I pass by, it is likely that will be the trip where I forget to start the dashcam.
Any thoughts why this might be? Any UK owners with a vehicle where this option is available?
All controls are in dashcam icon. Dash on all the time with loop. Just need a jump drive in one of your usb ports
Thanks for the response.
I can start the loop recording, and it works fine.
The problem is that there is no option in the settings of the Dashcam app to auto-start the loop-recording as per the manual.
Thanks for the response.
I can start the loop recording, and it works fine.
The problem is that there is no option in the settings of the Dashcam app to auto-start the loop-recording as per the manual.
Welcome. When i start my car on the screen you will see a message that it's in loop and you can tell it's running by the camera icon. It should be red. The earlier version you had to turn on the camera each time you started the car. With the current version this was fixed. If you need a photo i can post tomorrow.
Attached is my manual Page 300-301 talks about dashcam. This is for my US SUV. Got it off the Internet. Maybe there is an updated version for the UK.
I contacted Mercedes Benz Customer Service, and there followed a number of back and forth.
First, they just said "I am afraid that at the moment there is no support for auto start of the Dashcam."
I went back and stated this was not good enough, and wanted to know why it was not supported and receieved a reply stating how to operate the dashcam, not answering my question.
After I demanded they answered the question that was asked, they came back with - 'Please kindly note, the auto-start of the loop recording function of the Dashcam is not available in the UK due to the UK privacy law requirements.' I knew this was BS, as I had contacted the UK Information Commissioner's Office, who are the custodians of the Information Protection rules in the UK. They confirmed that auto-starting the dashcam was perfectly leagal.
When I sent this back to the CS, they finally came back with 'We communicated with our Technical experts and they informed us that autostart for the dashcam is not possible in the UK and this will not come in the future.'
So, they are just throwing any old answers hoping I will go away.
After spending over £70k with them, and I am probably on at least my 10th MBZ car, I would have expected better.
Finally, I have asked to be put in touch with a technical support function to see why a small 'over the air' software update cannot be designed, tested and implemented.
I still have an email in my inbox asking for feedback on my suport call, that I will keep for a while.
Think you’re correct with a software update. Like I said the auto start is in the US version so there’s no reason why it can’t be in the UK. Or you can just move to the US and buy another car.
Think you’re correct with a software update. Like I said the auto start is in the US version so there’s no reason why it can’t be in the UK. Or you can just move to the US and buy another car.
Couldn’t one of the vendors/sponsors here simply code the vehicle to U.S. and that’ll solve the issue? Not sure what else is affected by the coding though. U.K. has mph too, so no effect on the speedometer. Maybe the road sign recognition?
Last edited by thomasco; May 25, 2024 at 11:26 PM.
Does anyone know or owns Canada Version can confirm the Dashcam can auto-start like US version? I have the options to purchase it from Connect+ but If Canada version is like UK then there's really no point to pay $300 to not have auto-start.
Does anyone know or owns Canada Version can confirm the Dashcam can auto-start like US version? I have the options to purchase it from Connect+ but If Canada version is like UK then there's really no point to pay $300 to not have auto-start.
You might try a message to He is in Canada and might be able to get you an answer. I don’t know him. Searched Canada and found him. petee1997
MBWorld Fanatic!
Join Date: Jul 2009
Location: Ontario,Canada
I contacted Mercedes Benz Customer Service, and there followed a number of back and forth.
First, they just said "I am afraid that at the moment there is no support for auto start of the Dashcam."
I went back and stated this was not good enough, and wanted to know why it was not supported and receieved a reply stating how to operate the dashcam, not answering my question.
After I demanded they answered the question that was asked, they came back with - 'Please kindly note, the auto-start of the loop recording function of the Dashcam is not available in the UK due to the UK privacy law requirements.' I knew this was BS, as I had contacted the UK Information Commissioner's Office, who are the custodians of the Information Protection rules in the UK. They confirmed that auto-starting the dashcam was perfectly leagal.
When I sent this back to the CS, they finally came back with 'We communicated with our Technical experts and they informed us that autostart for the dashcam is not possible in the UK and this will not come in the future.'
So, they are just throwing any old answers hoping I will go away.
After spending over £70k with them, and I am probably on at least my 10th MBZ car, I would have expected better.
Finally, I have asked to be put in touch with a technical support function to see why a small 'over the air' software update cannot be designed, tested and implemented.
I still have an email in my inbox asking for feedback on my suport call, that I will keep for a while.
Did you get ant further? I have the same problem and it is ludicrous that one shouldmanudally start the dash cam every time.
I have recently "upgraded" from a GLC 350e hybrid to a 400e hybrid. I'm finding much of MBUX very clumsy to use.
It appears that Switzerland forbids the autostart of dashcam, so I would also be interested in any hack to get round this absurd limitation.
I have another dashcam related question concerning a problem I've only noticed today. I have a USB key for my music and another one for the dashcam (or so I thought). But its seems that MBUX only sees "USB" and so the dashcam app appears to write its files to either key, as it decides. I guess if I set the music usb into read-only, the dashcam app would be forced to use the dashcam USB key? I have very small usb keys which dont have a physical switch, so I'd have to accomplish this through software. Any other solutions ?
I have recently "upgraded" from a GLC 350e hybrid to a 400e hybrid. I'm finding much of MBUX very clumsy to use.
It appears that Switzerland forbids the autostart of dashcam, so I would also be interested in any hack to get round this absurd limitation.
I have another dashcam related question concerning a problem I've only noticed today. I have a USB key for my music and another one for the dashcam (or so I thought). But its seems that MBUX only sees "USB" and so the dashcam app appears to write its files to either key, as it decides. I guess if I set the music usb into read-only, the dashcam app would be forced to use the dashcam USB key? I have very small usb keys which dont have a physical switch, so I'd have to accomplish this through software. Any other solutions ?
Hi kenny1406,
Unfortunately, I seem to have run out of options. I am stuck with their last comment:
'We communicated with our Technical experts and they informed us that autostart for the dashcam is not possible in the UK and this will not come in the future.'
I have asked several times 'why?' but no more detail is forthcoming.
If anyone has any ideas who to escalate this further I would appreciate the info.
Yes, go to setting icon and it will let you start automatically. Also login to your profile and then apply this setting , then only it will start automatically. Same goes for all the other users.
This is interesting, because I just got off the phone with MB Customer Support and they said that on my 2024 GCL 300AWD, I would have to start the recording manually each time because the system is not able to autostart every time the ignition is turned on. Hmm...
Last time (on a 2021 E450) I paid the for the camera only to find out that it was manual start-up only.
Just picked up my wife's US market 2024 glc after Service A, looks like they have also updated multimedia software and after "automatic loop recording" option is not available. that "gear" icon does not appear at all in dashcam app.
Has anyone experienced the same?
I purchased 2025 GLC 350e 2 weeks ago and would love to have a dash cam. The purchase option in Mercedes me store seems to be greyed out, so I can't select it. Does the car need to have something physically installed in order to enable/purchase the dash cam app?
I purchased 2025 GLC 350e 2 weeks ago and would love to have a dash cam. The purchase option in Mercedes me store seems to be greyed out, so I can't select it. Does the car need to have something physically installed in order to enable/purchase the dash cam app?
depends on the trim, I think dashcam uses the same camera as augmented reality for navigation, if you have it, you should be able to just buy a subscription, but better reach out to your dealer. also, I have seen somewhere that both AR nav and dashcam were not available for 2025
depends on the trim, I think dashcam uses the same camera as augmented reality for navigation, if you have it, you should be able to just buy a subscription, but better reach out to your dealer. also, I have seen somewhere that both AR nav and dashcam were not available for 2025
I got Exclusive package and Driver Assistance package, I couldn't find the AR setting for the navigation, so I don't think I have it. If that was the case, is it possible to add the camera for the dash cam use?
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