I wanted to talk about an issue that no one has addressed before because i searched and Ii couldn't find any thread about it, which is about the Mercedes Me feature not working in some countries like mine. I can't create a Mercedes Me account maybe because Mercedes doesn't support my country. I tried to create an account from the car knowing that the car is connected with my fiber wifi, I also tried with my 4G data connected to my car always message Can't Connect to This Network or internet connection currently unavailable....... a msg like this

I don't know if there is something to do to fix this issue or bypass the limitation

PS: My car was bought new from Germany and exported to my country.

 

There have been a few threads about this. Generally asked by somebody who imported a vehicle from another country, and the answers are always the same.

Firstly, Mercedes me is not offered in every country. That's just how it is. You cannot sign up for it in a country where it's not offered. Period. There's no way around it.

Secondly, even if Mercedes me were offered in your country, you can't sign up for it with a VIN that isn't from your country. Since your car was purchased in Germany, it's a German spec and has a VIN registered to Germany. You can only sign up for Mercedes me in Germany. Again, that's just how it is. The servers on Mercedes' end will not let you sign up outside the country that the car was originally sold in.

Mercedes me roams to neighboring countries within a given region. So for example for a German spec car, once the service is active you can drive it to other European countries and the service will roam for the duration of your stay, but it won't roam outside of the general region. So for example you can't take your car back to Germany to sign up for the service, then take it to Morocco (I believe that's where you are). It won't roam in Morocco.

Basically, Mercedes and every other car manufacturer doesn't support exporting their cars from the country they were sold in. It's majorly frowned upon, because every market has its own pricing structure. Dealerships can actually get severely punished by Mercedes corporate if they find out that they are helping with exporting cars. They essentially get cut off and lose their business. You can export a used car once it's been under ownership in the original country for some time, but again, there's no support from the side of Mercedes to get things like Mercedes me working outside of the original market.

 

Thank you for all these details and I understand the story well. Basically car manufacturers like Mercedes and other brands don't support the export of their cars from the country of origin because dealers also can't sell their cars in the country where the buyer exists, but that doesn't prevent them from doing so as you know There are companies that also export all new cars from Germany intended for the German market and sell them without any problems despite the presence of official Mercedes dealers, as is the case in my country and I believe in most other countries as well and the new buyer will benefit from the full Mercedes warranty and register their cars with Mercedes in their country.

What I find contradictory is that they prevent you from opening a Mercedes Me account but they don't prevent you from benefiting from the warranty for the exported car. If Mercedes wants to prevent buyers from exporting their cars from one country to another, why do many options recently require an active Mercedes Me account to activate them, such as the activation of Advanced Signal Recognition, which doesn't work in my country and also for Guard 360 and dashcam and many others options..... Like many dealerships they provide no explanation because they are only focused on sales.

This excuse from Mercedes, claiming that it is forbidden to import their cars without an official dealer in each country, won't work because everyone knows that cars in Germany are cheaper and have many options and quality.

The problem with Mercedes ME account I thought if there's no solution I'll take my car to Europe for example, Spain. I'll have the option to activate the Mercedes Me account but What you confirm is that it doesn't work and that activation must be done in the car's country of origin !!

It's also strange that after all these years no solution has been found to bypass this limitation. i am sure Any restriction whether in hardware or in the software can be broken. I think that many do not pay attention to the Mercedes ME feature in countries that do not the right to activate an account

 

I don't know how they handle the warranty in your country for imported cars, but warranty is not provided by Mercedes. The warranty for each country is provided by the local MB representation, typically the official importer. Here in the USA for example the warranty is provided by MB USA and not by MB Germany, and if the car is exported for example to Canada, MB USA will no longer provide warranty and MB Canada is not providing warranty on an imported car. This may be different in your country, but it'd be handled locally either by the companies that are exporting/importing cars or a third-party. You can always get a third-party warranty on any car, so that's not really an issue, but it won't be the same warranty if the car was bought locally.

There has been no workaround as far as I know for Mercedes me. MB controls the servers and you need a VIN to sign up. Sure there's probably a way for a hacker trying to get around it by spoofing the VIN for example, but I suspect that isn't so trivial and not sure there's much interest in the hacking community for this.

 

Here in my country, the warranty you get when you buy an exported car from a company is the same as when you buy it from a local MB dealer; the car exported from germany or any other country just needs to be new, never used.

no in my country the warranty for exported car is the same when bought locally and they can handle any issues during your warranty period

Exactly There is no real interest in the hacker community surrounding this issue and there will be no big financial gain from it. i hear also that iDrive from BMW is open now at least in my country but i am not sure if this is true

 

It is only app/developer restriction. You need to (in case of ios) create new app store id, in supported country, and download app. After downloading, you can go back to your primary id.
I also live in unsupported country, but i have connected and use Mercedes me app without issue. Car is imported from Sweden.

 

YES I HAVE IOS AND I DON'T UNDERSTAND BY MEAN CREATE NEW APP STORE ID?

IF WAS ONLY APP RESTRICTION I THINK MANY WAS SHARED THE SOLUTION AND MANY WAS USING MERCEDES ME IN THE ALL UNSUPPORTED COUNTRY !!

 

Turn caps lock off.
When you go to App Store, click on your profile up right. Scrool down, Log out. When go to Log in, you have option to Log in with different store id( you can created it on laptop, to be in supported country).
You log in with those credentials and can download Mercedes me app. After download, same drill, log out, and log in with your original/primary id.

 

my brother, did not understand the problem we are not discussing here about how to install the app from IOS because it is restricted in some country and this can be resolved easy by changing region of your store and install the app

the problem bro is how connect the app to your car using mercedes me this it is blocked in many country to get the QR code from the MBUX, if the eSIM installed in your car not support the country where the car is delivred you can't get the QR code to create an account mecredes me