Production delays/ timeline
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,771
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
So I've expressed my unhappiness to my SA and the dealership GM, obviously, particularly in regards to the lack of communication from MBUSA. Honestly, it's not their fault and they're just trying to keep me happy enough not to abandon my order (but do they really care? The car will sell). I've really thought about going to Audi, but frankly, I'd much rather have the GLE than the Q7. If I go to Audi, I want a Q8, but for now, anyway, I need the third row.
So I guess the question is, who can I escalate this to in the hopes of deriving some sort of satisfaction from MBUSA? Anyone? Or are we, as MB customers, simply fools for going along for this ride?
So I guess the question is, who can I escalate this to in the hopes of deriving some sort of satisfaction from MBUSA? Anyone? Or are we, as MB customers, simply fools for going along for this ride?
I think they care as far as it affects the bottom line. Unfortunately they don’t realize how their image is being tarnished in the eyes of their loyal customers. I had one of the first MLs in the US in 1997 and have had the first of every generation since. Next time I may not automatically go there. Really poor customer service from MBUSA.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,771
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
So I've expressed my unhappiness to my SA and the dealership GM, obviously, particularly in regards to the lack of communication from MBUSA. Honestly, it's not their fault and they're just trying to keep me happy enough not to abandon my order (but do they really care? The car will sell). I've really thought about going to Audi, but frankly, I'd much rather have the GLE than the Q7. If I go to Audi, I want a Q8, but for now, anyway, I need the third row.
So I guess the question is, who can I escalate this to in the hopes of deriving some sort of satisfaction from MBUSA? Anyone? Or are we, as MB customers, simply fools for going along for this ride?
So I guess the question is, who can I escalate this to in the hopes of deriving some sort of satisfaction from MBUSA? Anyone? Or are we, as MB customers, simply fools for going along for this ride?
Last edited by GregW / Oregon; Jun 22, 2019 at 10:43 PM.
MBWorld Fanatic!
Joined: Mar 2002
Posts: 1,189
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From: Vancouver
CLK320
I try everything from contacting GM, Twitter, Facebook MB Canada. They all push the problem to dealer. My dealer actually told me the problem with factory, but MB Canada will not admit any problem with the factory when I ask them.
Senior Member
Joined: May 2019
Posts: 444
Likes: 125
From: New England
2020 GLE 450 AMG exterior
I’ll try the email you posted. Thanks.
Banned
Joined: Apr 2019
Posts: 664
Likes: 141
A
It's a closed loop at this point. Dealers say "Call MB" and MB says "Call you Dealer". I am inclined to believe its all MBs fault though.
Still, I can't understand why some are getting deliveries after 3-4 months, while others, including myself don't even have an allocation yet 2 months in.
It seems completely random how they pull and the total lack of information and explanation by MB USA is just incomprehensible for a company of this size.
Still, I can't understand why some are getting deliveries after 3-4 months, while others, including myself don't even have an allocation yet 2 months in.
It seems completely random how they pull and the total lack of information and explanation by MB USA is just incomprehensible for a company of this size.
MBWorld Fanatic!
Joined: Dec 2016
Posts: 1,333
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From: Dorset, UK
GLC 450
Not sure if it has any relevance to you in the US but I was told that the issue with 450 orders in europe is due to the new emissions regulations that came in towards the end of last year. I was told that I will be getting my car because it was ordered for the dealer principal before the regulations came in, probably rubbish but that's what I was told.
Junior Member
Joined: May 2019
Posts: 35
Likes: 5
From: Michigan
2019 Cabriolet AMG S 63
So I've expressed my unhappiness to my SA and the dealership GM, obviously, particularly in regards to the lack of communication from MBUSA. Honestly, it's not their fault and they're just trying to keep me happy enough not to abandon my order (but do they really care? The car will sell). I've really thought about going to Audi, but frankly, I'd much rather have the GLE than the Q7. If I go to Audi, I want a Q8, but for now, anyway, I need the third row.
So I guess the question is, who can I escalate this to in the hopes of deriving some sort of satisfaction from MBUSA? Anyone? Or are we, as MB customers, simply fools for going along for this ride?
So I guess the question is, who can I escalate this to in the hopes of deriving some sort of satisfaction from MBUSA? Anyone? Or are we, as MB customers, simply fools for going along for this ride?
I'm beginning to agree with the 'fools' theory. I've been on order for 7 1/2 months, and no vehicle to show for it. Talked to everyone, even emailed all the people with addresses that I could find. Nada! This treatment with an order pending of over 96k. Guess they don't care .......
Last edited by Sharon Bishop; Jun 23, 2019 at 01:31 PM.
Junior Member
Joined: Jun 2019
Posts: 23
Likes: 2
Gle350
Glad to hear one loaded come out. My dealer thought maybe it was the distronics as they have not received one with the driver assist package. I just want to know what the issue is. Maybe I could revise my build!! So frustrating.
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MBWorld Fanatic!
Joined: Dec 2016
Posts: 1,333
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From: Dorset, UK
GLC 450
Mine was delivered to dealer last week and I collect Tuesday with all extras available for UK market, includes distronic.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
I’m guessing a little but it looks like yours was one of the 30,000 that were built and then put in storage waiting for.a fix. Returned to the factory for the fix. Now it looks like it is back at the VPC and might be ready for shipping. Your dealer might have some good news for you soon!
Looking at the dates something is still wrong unless they are fixing something in mass numbers. It’s been back at the VPC too long, might be on a holding lot still.
Looking at the dates something is still wrong unless they are fixing something in mass numbers. It’s been back at the VPC too long, might be on a holding lot still.
Last edited by Ron.s; Jun 23, 2019 at 06:53 PM.
Junior Member
Joined: Jun 2019
Posts: 23
Likes: 2
Gle350
Many thanks! The dealer (as recent as last week) says no change, returned to VCP. It is infuriating! I worry this will just be a huge problem vehicle once received! I have lost all faith in MBUSA for the lack of substantive communication.
Banned
Joined: Apr 2019
Posts: 664
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A
Hey @fabbrisd1 have there been any official updates to dealers from MBUSA?
Last communication you posted was from nearly two months ago, how are they keeping dealers in the dark like this?
Last communication you posted was from nearly two months ago, how are they keeping dealers in the dark like this?
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,771
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Hey @fabbrisd1 have there been any official updates to dealers from MBUSA?
Last communication you posted was from nearly two months ago, how are they keeping dealers in the dark like this?
Last communication you posted was from nearly two months ago, how are they keeping dealers in the dark like this?
MBWorld Fanatic!
Joined: Nov 2012
Posts: 6,130
Likes: 1,117
A gaggle of MB's
The # of units coming out of Vance continues to creep up week-by-week - mostly GLE350's - GLE450's are still quite limited (a shame because the 450 is one hell of a rig - really), .. which in turn is leading to increased delivery to dealers primarily on 350's....
However - on existing customer orders- the Big Glitch is still there - meaning on individual customer orders - dealer's have to watch updates in Netstar on that unit - and wait for the order to show completed/VPC/shipped .
To me from what I think I see - "old orders" that have been built/missing-something - so not transferred to VPC - or released to VPC then pulled back - those ordered seem harder to get completed than a more recent order that seems to have gone thru the full process and shipped without that much off-process delay.
To me - it becomes more possible each following week on 350's - that a "similar" GLE350 to the one someone has been waiting for has been produced/shipped.... GLE450's are still quite tight...
However - on existing customer orders- the Big Glitch is still there - meaning on individual customer orders - dealer's have to watch updates in Netstar on that unit - and wait for the order to show completed/VPC/shipped .
To me from what I think I see - "old orders" that have been built/missing-something - so not transferred to VPC - or released to VPC then pulled back - those ordered seem harder to get completed than a more recent order that seems to have gone thru the full process and shipped without that much off-process delay.
To me - it becomes more possible each following week on 350's - that a "similar" GLE350 to the one someone has been waiting for has been produced/shipped.... GLE450's are still quite tight...
Junior Member
Joined: Feb 2019
Posts: 53
Likes: 9
Audi Q5
Hang in there Guys. The car is totally worth the wait
Ordered my Car on March 15 and the car arrived on June 15th. Car has everything except E-ABC. Unlike a lot of people on this forum I did not have to wait for any major delays. Just wanted to say the 450 rides like a beast. And the driver assistance and distronic work great. Just hang in there guys the Car is definitely worth the wait.
Member
Joined: Apr 2019
Posts: 151
Likes: 41
From: Paris
2020 GLE 300d
Hello fabbrisd1, thanks for sharing your information. Do you have an idea of how it goes for diesel versions? Mine is stucked for 3 additional months!
Member
Joined: Apr 2019
Posts: 151
Likes: 41
From: Paris
2020 GLE 300d
Not sure if it has any relevance to you in the US but I was told that the issue with 450 orders in europe is due to the new emissions regulations that came in towards the end of last year. I was told that I will be getting my car because it was ordered for the dealer principal before the regulations came in, probably rubbish but that's what I was told.
Banned
Joined: Apr 2019
Posts: 664
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A
I'm beginning to agree with the 'fools' theory. I've been on order for 7 1/2 months, and no vehicle to show for it. Talked to everyone, even emailed all the people with addresses that I could find. Nada! This treatment with an order pending of over 96k. Guess they don't care .......
MBWorld Fanatic!
Joined: Dec 2016
Posts: 1,333
Likes: 304
From: Dorset, UK
GLC 450
"Meanwhile, WLTP has been under discussion since 2008, with plans to finalise its regulation by 2018 and launch it by 2023. Then the Dieselgate scandal happened and the European Commission decided to accelerate the process, which gave car makers just 13 months to overhaul their models and complete all testing. WLTP became mandatory from 1 September 2018 for measuring CO2 emissions and fuel economy on all new cars in the EU. Confusingly, in the UK, labelling regulations meant that WLTP fuel economy values were introduced from 1 January 2019, but CO2 figures are not due to be disclosed until 1 April 2020 to tally with changes in taxation. So while all cars will have a WLTP CO2 figure, in many cases it has yet to be publicised. .
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,771
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
