Personalization gone from Mercedes Me Connect portal
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GLE
Personalization gone from Mercedes Me Connect portal
Does anyone use Mercedes Me Connect portal? Do you see driver profile tile? It seems gone since last week. I used to be able to link my profile in car to the online profile then the MBUX car settings are available in the web portal, and I can assign a profile image to the profile in car. But that feature seems removed from my account.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Does anyone use Mercedes Me Connect portal? Do you see driver profile tile? It seems gone since last week. I used to be able to link my profile in car to the online profile then the MBUX car settings are available in the web portal, and I can assign a profile image to the profile in car. But that feature seems removed from my account.
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GLE
i just linked mine and it does show a profile in the upper right of the Home screen. It’s a shape of upper body and when I click on it shows my name and email address. Then edit and it asks me to upload my profile image. This is all new to me so excuse me if it doesn’t answer your question.
Do do you see one called Manager Driver Profile?
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
“this will be displayed as the driver’s profile in your vehicles head unit”
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GLE
When you unhide the Mercedes me connect services after you have select your car, there is supposed to be a Manage Driver Profile option, should be right next to Manage Mercedes me connect option. It allowed me to link the online account with my profile in the car, and the profile image will be synchronized to the car. But now the option seems disabled.
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2024 GLE 580
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
You need to activate the Me services before they will work. I clicked on engine and it took me to a registration where I selected the services and agreed to the terms and conditions. Now I think mine will work.
Another option is to press the in car assistance and have the operator help you.
Another option is to press the in car assistance and have the operator help you.
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GLE
You need to activate the Me services before they will work. I clicked on engine and it took me to a registration where I selected the services and agreed to the terms and conditions. Now I think mine will work.
Another option is to press the in car assistance and have the operator help you.
Another option is to press the in car assistance and have the operator help you.
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From: New Jersey
2024 GLE 580
You need to activate the Me services before they will work. I clicked on engine and it took me to a registration where I selected the services and agreed to the terms and conditions. Now I think mine will work.
Another option is to press the in car assistance and have the operator help you.
Another option is to press the in car assistance and have the operator help you.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
[QUOTE=cnnn;7739543]I went through that part and turned on all services. This is what the portal looks like now. Do you see the same list, or do you see one called Manage Driver Profile?
QUOTE]
Ive been away all day so just getting back to this. Is that screen from your phone? I don’t see anything like that. I have Android and the App for Android. My screen has been updated from this morning and now shows my vehicle stats.
1. When I open the phone App it takes me to a screen called Home. That screen shows my car, picture etc.
2. From that Home screen I clicked on the image just to the right of home that resembles a head and shoulders.
3. The next screen is Profile and in the center in gold is “Edit Profile”
4. I clicked on Edit Profile And that let me add a Profile image. I selected that image from pictures on my phone. The explanation says this image will be displayed on the vehicle head unit. It says allow 24 hours for changes to take place. My pic is not displayed yet so will see if it shows tomorrow. If not I will contact Concierge Support.
At least my vehicle statistics are now on my phone App....that took at least 6-8 hours.
QUOTE]
Ive been away all day so just getting back to this. Is that screen from your phone? I don’t see anything like that. I have Android and the App for Android. My screen has been updated from this morning and now shows my vehicle stats.
1. When I open the phone App it takes me to a screen called Home. That screen shows my car, picture etc.
2. From that Home screen I clicked on the image just to the right of home that resembles a head and shoulders.
3. The next screen is Profile and in the center in gold is “Edit Profile”
4. I clicked on Edit Profile And that let me add a Profile image. I selected that image from pictures on my phone. The explanation says this image will be displayed on the vehicle head unit. It says allow 24 hours for changes to take place. My pic is not displayed yet so will see if it shows tomorrow. If not I will contact Concierge Support.
At least my vehicle statistics are now on my phone App....that took at least 6-8 hours.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Did you get an email confirming registration yet. If not something went wrong. If yes give it some time it took overnight for my App to start showing my vehicle and most of the day for vehicle Stats to show.
If you don’t have confirmation or are still having issues you can call support from the vehicle. I had some trouble initially and noticed that my email was different on my vehicle from the one on my App.
All this tech has its drawbacks. I notice the App has mediocre ratings so there are probably issues.
If you don’t have confirmation or are still having issues you can call support from the vehicle. I had some trouble initially and noticed that my email was different on my vehicle from the one on my App.
All this tech has its drawbacks. I notice the App has mediocre ratings so there are probably issues.
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GLE
[QUOTE=Ron.s;7740036]
Thanks for getting back. The screenshot is from their online portal, not the app. You can use this link to login to the portal for US https://me-us.secure.mercedes-benz.com. The app on iOS at least does not have all the great features yet.
I went through that part and turned on all services. This is what the portal looks like now. Do you see the same list, or do you see one called Manage Driver Profile?
QUOTE]
Ive been away all day so just getting back to this. Is that screen from your phone? I don’t see anything like that. I have Android and the App for Android. My screen has been updated from this morning and now shows my vehicle stats.
1. When I open the phone App it takes me to a screen called Home. That screen shows my car, picture etc.
2. From that Home screen I clicked on the image just to the right of home that resembles a head and shoulders.
3. The next screen is Profile and in the center in gold is “Edit Profile”
4. I clicked on Edit Profile And that let me add a Profile image. I selected that image from pictures on my phone. The explanation says this image will be displayed on the vehicle head unit. It says allow 24 hours for changes to take place. My pic is not displayed yet so will see if it shows tomorrow. If not I will contact Concierge Support.
At least my vehicle statistics are now on my phone App....that took at least 6-8 hours.
QUOTE]
Ive been away all day so just getting back to this. Is that screen from your phone? I don’t see anything like that. I have Android and the App for Android. My screen has been updated from this morning and now shows my vehicle stats.
1. When I open the phone App it takes me to a screen called Home. That screen shows my car, picture etc.
2. From that Home screen I clicked on the image just to the right of home that resembles a head and shoulders.
3. The next screen is Profile and in the center in gold is “Edit Profile”
4. I clicked on Edit Profile And that let me add a Profile image. I selected that image from pictures on my phone. The explanation says this image will be displayed on the vehicle head unit. It says allow 24 hours for changes to take place. My pic is not displayed yet so will see if it shows tomorrow. If not I will contact Concierge Support.
At least my vehicle statistics are now on my phone App....that took at least 6-8 hours.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
[QUOTE=cnnn;7740071]
Thanks for getting back. The screenshot is from their online portal, not the app. You can use this link to login to the portal for US https://me-us.secure.mercedes-benz.com. The app on iOS at least does not have all the great features yet.
You might check to see if you have the new IOS App. The SA thought that I had an iPhone and mentioned that I needed the new App.
While I was answering this post I got a notice that my vehicle was unlocked and had a button to push to lock it. It's in my garage so I don't lock it.
Thanks for getting back. The screenshot is from their online portal, not the app. You can use this link to login to the portal for US https://me-us.secure.mercedes-benz.com. The app on iOS at least does not have all the great features yet.
While I was answering this post I got a notice that my vehicle was unlocked and had a button to push to lock it. It's in my garage so I don't lock it.
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GLE
[QUOTE=Ron.s;7740091]
You might check to see if you have the new IOS App. The SA thought that I had an iPhone and mentioned that I needed the new App.
While I was answering this post I got a notice that my vehicle was unlocked and had a button to push to lock it. It's in my garage so I don't lock it.
I think the app is fine. The feature set in iOS and Android version of Mercedes me is very much the same, and both have much less than the web portal version, where you can check software updates, change ambient lights, configure vehicle settings like auto lights off timer, automatic locking, etc.
Have you logged in to the web portal with the link? I wonder if you have the “manage Driver Profile” option in the list of services. Or yours has just the same list as in my screenshot.
You might check to see if you have the new IOS App. The SA thought that I had an iPhone and mentioned that I needed the new App.
While I was answering this post I got a notice that my vehicle was unlocked and had a button to push to lock it. It's in my garage so I don't lock it.
Have you logged in to the web portal with the link? I wonder if you have the “manage Driver Profile” option in the list of services. Or yours has just the same list as in my screenshot.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Had time to spend with the the online Me App. There’s almost none of it up to date. It shows my correct vehicle and some basic stats like mileage and location, but none of the 4 manuals are for the 2020 GLE 450.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
I was in the Mercedes Me App and found that I could link addresses for Home, Work and Favorites similar to Android Auto. Also can I put a destination and transfer it to the vehicle. Open the App and click on Mobility for these options.
I will check tomorrow to confirm this works, my car is getting Expel protective film today.
So it looks to me like you can do quite a few things with the Phone App, not sure what else I would do with the online App.
Edit: The vehicle tracker is not on the App.....that I can find. That might come in handy if the car is stolen.
I will check tomorrow to confirm this works, my car is getting Expel protective film today.
So it looks to me like you can do quite a few things with the Phone App, not sure what else I would do with the online App.
Edit: The vehicle tracker is not on the App.....that I can find. That might come in handy if the car is stolen.
Last edited by Ron.s; Apr 25, 2019 at 12:25 PM.
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GLE
Confirmed by customer services
Thank you for contacting Mercedes me connect regarding your remote services.
We have been informed that the feature has been removed from vehicles to fix a bug according to the developers. We apologize for the inconvenience this has caused and we ask that you please be patient as a solution will be provided once the developers contact us accordingly. We have been given a date time in October but that is not definite. Again we are sorry for the inconvenience this has caused you and we will update you as soon a s we hear from our Developing team.
We have been informed that the feature has been removed from vehicles to fix a bug according to the developers. We apologize for the inconvenience this has caused and we ask that you please be patient as a solution will be provided once the developers contact us accordingly. We have been given a date time in October but that is not definite. Again we are sorry for the inconvenience this has caused you and we will update you as soon a s we hear from our Developing team.
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GLE 300d (v167)
Were you guys able to get this working?
For some reason my web portal works but the iPhone app only lets me view odometer/fuel in tank/distance to empty (with my car photo/etc) but none of the useful features like checking door lock status or remote engine start are 'activated' and it directs me to the portal... but on the portal it's all active and working (well, I can see lock/window status but no engine start function).
For some reason my web portal works but the iPhone app only lets me view odometer/fuel in tank/distance to empty (with my car photo/etc) but none of the useful features like checking door lock status or remote engine start are 'activated' and it directs me to the portal... but on the portal it's all active and working (well, I can see lock/window status but no engine start function).
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2020 GLE 450; 2023 BMW M2 Coupe
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Mercedes me Connect app
Were you guys able to get this working?
For some reason my web portal works but the iPhone app only lets me view odometer/fuel in tank/distance to empty (with my car photo/etc) but none of the useful features like checking door lock status or remote engine start are 'activated' and it directs me to the portal... but on the portal it's all active and working (well, I can see lock/window status but no engine start function).
For some reason my web portal works but the iPhone app only lets me view odometer/fuel in tank/distance to empty (with my car photo/etc) but none of the useful features like checking door lock status or remote engine start are 'activated' and it directs me to the portal... but on the portal it's all active and working (well, I can see lock/window status but no engine start function).
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GLE 300d (v167)
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
