Lucky 777

Oh man....that really sucks!

TempeAndy

I can't believe it ... the only silver lining that I can think of is that it broke down before you made any of the upgrades you were planning. I hope the service manager and the sales team does something to make this right, though right now it's hard to imagine anything that would erase the incredibly negative experience you've had.

Vegas Benz

I only have 200 miles on my GLE 450. So far so good, but I always think about your problems and I hope I don't get them. I know it will be a long before you trust your car if ever. Hopefully they find something definitive.

BACnMercedes

Yes. I was actually going to call today and set stuff up so it must be fate. The dealership is doing what they can right now. The GM has already called me back and working to get things set up for a proper loaner and anything else we need.
But still nothing from MB customer support Jeffery the Executive Referral Manager. Not even a follow up since to make sure things have been going well. So right now the dealership has been trying their best but MB customer support is WORTHLESS!

BACnMercedes

Here is a video.

Lanzz

Terribly sorry to hear this - feels like you should be looking at a buyback at this point. Just not right that a $100K car doesn't perform at the most basic level.

jtjbt20x

So the service department witnessed the bounce mode effect? If so, what did they say?

jtjbt20x

It's interesting to me that the voltage is 12.8 volts. I have a separate thread about mine showing 12.8 volts sometimes and 14.something at other times. Have you noticed any correlations in voltage with anything?

BACnMercedes

The only difference I have noticed is the “charge-air pressure.” (I assume that is reading the turbos.) Usually I drive so slow that they hardly ever come on at all in that indicator but this time I was still driving very slow and they were still going up (I have it in another video). I assume the turbos were trying to add more power for the engine not being able to. Maybe?
As for the dealership. They are really trying their best. The GM called me within an hour of dropping the car off. They did also see the car messed up and rode with me around the parking lot while is was shaking and the CEL was on. Even in park the car was actually bouncing slightly.

BACnMercedes

Another one.

Timmay

Oh man, i sure hope they find the issue! I've been in a vehicle that did this (not MB), and was related to a bad front tire alignment after rotating them but I highly doubt this is the issue you are facing.

jtjbt20x

Thanks, that makes sense. I have only seen the charge-air pressure above 0 once or twice. Despite having purchased my GLE on December 8th, I haven't cracked 500 miles yet, so I've been pretty conservative. I also have it on a CTEK battery tender to keep the battery(ies) alive.

mikapen

Fuel contamination?

BACnMercedes

No. They have pulled a fuel sample every time and even a few times during the tests.
I always try to fill up at Costco too and this car has had nothing but Costco gas. I say that because our AMG gets the same gas (Usually back to back) and it’s fine.

TexAg91

Definitely looks like somethings is wrong with the ignition. Seems to happen once it gets warm...like heat expansion is causing an open circuit somewhere. Surely they checked and cleaned all the grounding points? Wonder if you have paint contamination in your wiring harness somewhere? I seem to recall someone else had that issue, and it was difficult to diagnose.

marchgroupinc

Very quiet here lately, any progress to report?

ENCT

Maybe bought back with a agreement not to disclose any details.

makris0000

Honestly since I picked up my GLE last week I haven't been on as much but it has been suspiciously quiet lately 🧐

BACnMercedes

I’ve been on vacation in Disney this week and haven’t kept up. The car was moving and starting yesterday about 30 times from what I could see on the app. Tomorrow is 30 days. They know I’m on vacation, rented me a Yukon, and haven’t bothered me.

Paxfobiscum

Following...

Psymac

Looks like good potential for manufacture buyback.

jtjbt20x

Indeed.

BACnMercedes

Quick update. I’m at 38 days in service now. I’m trying to get Mercedes-Benz USA to buy the car back and if we can work a deal I will get back into another one. But after 3 Mercedes Customer Service Referral Managers and slow responses, they sure are making it extremely hard to work with them.

Ron.s

I could be wrong but I think my Dealer SA mentioned that they actually initiated the Buy Back procedure for the customer. That’s the way they are trying to get me new seats. If I understand you to mean that you are making the request...you might ask them to do it at a higher level cutting out the lower level Mercedes contacts and maybe some “red tape”.

BACnMercedes

The dealer is involved too. But even their MB rep is slow to respond to them. I’m trying to do both at the same time so neither can say well you should have done this or that. Or later down the road MB comes back and says, well according to the owners manual you have to do it this way.
They all have just a few more days and then legal help is getting hired.