The best or nothing
#127
Junior Member
Join Date: Sep 2020
Location: Arizona
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'21 GLE 580, '20 Cayenne Turbo
I can't believe it ... the only silver lining that I can think of is that it broke down before you made any of the upgrades you were planning. I hope the service manager and the sales team does something to make this right, though right now it's hard to imagine anything that would erase the incredibly negative experience you've had.
#128
Well my luck ran out. The P.O.S. did it again (only 1014 miles). Luckily this time was able to limp with the CEL on to the dealership. While sitting in the service center it actually looked like the car was trying to start doing the stuck in sand/mud bounce mode.
I’ll try to get some videos up.
I doubt I want it back this time.
Stay tuned.
I’ll try to get some videos up.
I doubt I want it back this time.
Stay tuned.
#129
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19 E63s(wifeys) & a 21 GLE580
I can't believe it ... the only silver lining that I can think of is that it broke down before you made any of the upgrades you were planning. I hope the service manager and the sales team does something to make this right, though right now it's hard to imagine anything that would erase the incredibly negative experience you've had.
But still nothing from MB customer support Jeffery the Executive Referral Manager. Not even a follow up since to make sure things have been going well. So right now the dealership has been trying their best but MB customer support is WORTHLESS!
#131
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Join Date: Dec 2016
Location: Charlotte, NC
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2023 GLE450, 2021 E350 / Used to drive: 2019 E300, 2021 + 2020 GLE350, 2019 E450 Wagon(s), 2017 E300
Terribly sorry to hear this - feels like you should be looking at a buyback at this point. Just not right that a $100K car doesn't perform at the most basic level.
#132
Super Member
Well my luck ran out. The P.O.S. did it again (only 1014 miles). Luckily this time was able to limp with the CEL on to the dealership. While sitting in the service center it actually looked like the car was trying to start doing the stuck in sand/mud bounce mode.
If its anything major, I doubt I want it back.
Stay tuned.
If its anything major, I doubt I want it back.
Stay tuned.
#133
Super Member
Here is a video.
https://youtu.be/PnoHpbuFayw
https://youtu.be/PnoHpbuFayw
#134
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19 E63s(wifeys) & a 21 GLE580
The only difference I have noticed is the “charge-air pressure.” (I assume that is reading the turbos.) Usually I drive so slow that they hardly ever come on at all in that indicator but this time I was still driving very slow and they were still going up (I have it in another video). I assume the turbos were trying to add more power for the engine not being able to. Maybe?
As for the dealership. They are really trying their best. The GM called me within an hour of dropping the car off. They did also see the car messed up and rode with me around the parking lot while is was shaking and the CEL was on. Even in park the car was actually bouncing slightly.
As for the dealership. They are really trying their best. The GM called me within an hour of dropping the car off. They did also see the car messed up and rode with me around the parking lot while is was shaking and the CEL was on. Even in park the car was actually bouncing slightly.
#136
Junior Member
Oh man, i sure hope they find the issue! I've been in a vehicle that did this (not MB), and was related to a bad front tire alignment after rotating them but I highly doubt this is the issue you are facing.
#137
Super Member
The only difference I have noticed is the “charge-air pressure.” (I assume that is reading the turbos.) Usually I drive so slow that they hardly ever come on at all in that indicator but this time I was still driving very slow and they were still going up (I have it in another video). I assume the turbos were trying to add more power for the engine not being able to. Maybe?
As for the dealership. They are really trying their best. The GM called me within an hour of dropping the car off. They did also see the car messed up and rode with me around the parking lot while is was shaking and the CEL was on. Even in park the car was actually bouncing slightly.
As for the dealership. They are really trying their best. The GM called me within an hour of dropping the car off. They did also see the car messed up and rode with me around the parking lot while is was shaking and the CEL was on. Even in park the car was actually bouncing slightly.
#138
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Fuel contamination?
#140
Super Member
Another one.
https://youtu.be/4iwnN2cZlqs
https://youtu.be/4iwnN2cZlqs
![wall](https://mbworld.org/forums/images/smilies/banghead.gif)
#144
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19 E63s(wifeys) & a 21 GLE580
I’ve been on vacation in Disney this week and haven’t kept up. The car was moving and starting yesterday about 30 times from what I could see on the app. Tomorrow is 30 days. They know I’m on vacation, rented me a Yukon, and haven’t bothered me.
#148
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19 E63s(wifeys) & a 21 GLE580
Quick update. I’m at 38 days in service now. I’m trying to get Mercedes-Benz USA to buy the car back and if we can work a deal I will get back into another one. But after 3 Mercedes Customer Service Referral Managers and slow responses, they sure are making it extremely hard to work with them.
#149
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2024 GMC Canyon Denali..... 2018 Audi SQ5
Quick update. I’m at 38 days in service now. I’m trying to get Mercedes-Benz USA to buy the car back and if we can work a deal I will get back into another one. But after 3 Mercedes Customer Service Referral Managers and slow responses, they sure are making it extremely hard to work with them.
#150
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19 E63s(wifeys) & a 21 GLE580
The dealer is involved too. But even their MB rep is slow to respond to them. I’m trying to do both at the same time so neither can say well you should have done this or that. Or later down the road MB comes back and says, well according to the owners manual you have to do it this way.
They all have just a few more days and then legal help is getting hired.
They all have just a few more days and then legal help is getting hired.
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chassis (03-14-2021)