Ron.s

If luck is “passed out” you must have been in the wrong line. Just when it seems like you are good to go...another F/U.

Normally most Automotive CS are just Public Relations support with enough training to sound intelligent. They can help with procedural things like Mercedes me and “how to” questions but that’s about it. Mercedes is better than most from my limited experience. There might be a Supervisor with escalation power but most are not there to help with vehicle service issues.

The Dealer has the best access to necessary technical support but a lot of that probably depends on the individuals involved and the nature of the problem. There is probably a bottleneck now when a lot of things are going wrong at the same time. I had a lot of issues with my early build 2020 GLE 450 and was lucky enough to have a 20 year guy to work with. Besides his knowledge, he has developed relationships at the factory so he might have been able to get answers quicker. The new key fob, Lane Keep Off and Camera/radar syntonization were done to my car about as soon as they were available.

Let’s hope they get this figured out for you soon because there may not be a good alternative. I’ve done a GM buyback and hated every month of the 5 it took to get my replacement and that was after waiting months on my initial order.

places

OP needs to get aggressive, I sure as hell would. 14 out of 17 days is a fail, money back or new vehicle, period. I wouldn't even trust the vehicle anymore, might leave driver stranded, confidence eroded.

BACnMercedes

Had an in person meeting today with the dealership. My car has a “fuel delivery problem.” We worked out a game plan and are heading in that direction to make everything right. I’ve given up on Manager Jeffery (he will not give a last name) at MB customer support. He is worthless.

mikapen

Maybe your gas cap isn't venting properly?

hyperion667

Pisses me off too when someone you're dealing with refuses to give a full name: as if they don't want you to be able to identify him as being NO HELP! I feel for you man! GL! Wonder if Jeffery is even his first name

BACnMercedes

I hope it’s not that easy. They have changed some injectors and now doing “tests.” One of the problems is the MB email engineers spell out every test in detail as to how it supposed to be done and then they want the report back. For example, get the car to operating temperature and then drive it for 2 minutes at an exact speed and then immediately pull the data. Or at a cold start, let it idle for 3.5 minutes, then drive exactly 1 mile and pull the data.
Then the bigger problem, when it is a buy back, what will replace it.
Maybe I can go get another 580 and start negotiating a 12% discount (other thread joke).
The best thing is the dealership and I have a plan and all of MB customer support has been no help. Another reason I buy all from the same place and person.

jtjbt20x

Ugh. Good luck.

BACnMercedes

I’m back! Fingers crossed.

mikapen

Let's hope the past has passed.
Why is the idle above 500? The ISG should put a load on the engine, stabilizing it and running the idle at 500 rpm.
At least that's what happens on the 53 and 450.

ENCT

I wish you many trouble free miles.

hyperion667

Damn 96 K for that??

places

Maybe running auxiliaries? Heat A/C or something?

BACnMercedes

The air is on and it was in sport. I’m sitting still now in car line and can go back and forth between the modes. Comfort is just above 500 and sport kicks it up to about where it was.

mikapen

I hadn't seen that on our 450.
But I DID see the 37F on your dash - good luck to your Palmettos!

BACnMercedes

The idle does the same thing in our E63s.

mikapen

Does your E63S have the EQ Boost and ISG? The ISG is what stabilizes the idle speed, requiring less rotating mass for smoothness. That "charging" load on the engine "absorbs" idle loping, allowing the idle to be 500 rpm without vibration.
This may be different with a V8, though. And Sport probably changes the rules, too. Does the 580 return to 500 in C?
Just curious here - filling in my mental inquiries.

TexAg91

Temp is 37...my guess is engine hasn't warmed up so it's running closed loop...or he has it in sport mode. Should have read the rest of the posts.

jtjbt20x

My 450 does that.

BACnMercedes

It’s a ‘19 E63s. It doesn’t have the EQ boost and I’m pretty sure it doesn’t have the ISG. The AMG does idle kind of rough for a luxury car but when you press the skinny pedal it makes up for it.
The car was warmed up. We had been driving for about 20 minutes when we stopped for coffee and I took the picture.

another_geek

I believe that the '21 GLE/GLS are the only models that have V8's that have EQ boost to date.

Retired@52

I have a ‘20 GLE 580 which has the V8 and 48v EQ Boost system. Delivered in August 2020, so far about 1,950 miles without incident (knock on wood).

bkushner

Does your insurance toe to nearest Mercedes Dealer or just to a nearby repair facility.

BACnMercedes

Insurance will tow to the nearest dealer and then only usually within so many miles, mine is 100. If it’s a warranty issue they will tow to the nearest dealer as well but I don’t think that matters how far they have to go.

5 days and no CELs! Although I do feel a very slight vibration sometimes when I come to a stop and my you know what puckers up!

mikapen

It depends on the insurance company, and maybe the Plan you have selected if there is a choice.

BACnMercedes

Well my luck ran out. The P.O.S. did it again (only 1014 miles). Luckily this time was able to limp with the CEL on to the dealership. While sitting in the service center it actually looked like the car was trying to start doing the stuck in sand/mud bounce mode.
If its anything major, I doubt I want it back.
Stay tuned.