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Trying to place an order for a GLE 450 but comfort package is not available

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Old Feb 2, 2021 | 09:08 PM
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WolfStagen's Avatar
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2018 E63s Sedan
Trying to place an order for a GLE 450 but comfort package is not available

My dealer tried to place an order for a fully loaded GLE 450 today but it looks like the comfort package is not available at the moment? Has anybody faced this? I asked my dealer to try again in a week or two hoping it will be available then. Is that likely or does it mean it will not be available for the rest of the year?
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Old Feb 2, 2021 | 09:20 PM
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Since you are in Canada I’m going to assume you have something specifically called “comfort” package. I’m not familiar with that for the US but if it involves either the distronic or multi contour seats, that is probably what is kicking it out. A SM i spoke to the other day said they could not order anything with those two options right now.
Good luck
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Old Feb 2, 2021 | 09:23 PM
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Originally Posted by BACnMercedes
Since you are in Canada I’m going to assume you have something specifically called “comfort” package. I’m not familiar with that for the US but if it involves either the distronic or multi contour seats, that is probably what is kicking it out. A SM i spoke to the other day said they could not order anything with those two options right now.
Good luck
You are right, it's the package with the multi contour seats. Just got an update and was told it won't be available for the rest of the year. Hopefully that's not true and they are just having a temporary shortage.
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Old Feb 3, 2021 | 08:11 AM
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Yes, you are correct. There is, however, a modified Comfort Package available (code DZ1) which includes the ventilated seats and air balance. Naturally, it's less expensive - $1,000 less.

I decided the massage and multi-contour seats weren't worth delaying my order. I have had them in four of my Lincolns and think I've used the massage maybe twice in all those years. My Aviator has 30 way multi contour and everything is deflated - might mean something for small-framed and/or shorter people, but I am neither of those things.
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Old Feb 3, 2021 | 08:18 AM
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Originally Posted by BACnMercedes
Since you are in Canada I’m going to assume you have something specifically called “comfort” package. I’m not familiar with that for the US but if it involves either the distronic or multi contour seats, that is probably what is kicking it out. A SM i spoke to the other day said they could not order anything with those two options right now.
Good luck
Hmmm I had not heard of an availability issue with Distronic. I specifically asked the sales manager I was dealing with to confirm all of my desired features will be available for my order, which is only lacking a few features, and he reported that the only constraint right now is the multi-contour seats.

I am awaiting confirmation of a successful order submission - should be imminent.
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Old Feb 3, 2021 | 10:07 AM
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19 E63s, ‘24SQ8, wanting another gas guzzling V8
Originally Posted by Professor1234
Hmmm I had not heard of an availability issue with Distronic. I specifically asked the sales manager I was dealing with to confirm all of my desired features will be available for my order, which is only lacking a few features, and he reported that the only constraint right now is the multi-contour seats.

I am awaiting confirmation of a successful order submission - should be imminent.
Yeah I hope they were wrong about distronic. I’m currently in the GLC loaner and just drove 1.5 hrs one direction without it. It was a pain. I don’t know why anyone would pass on Distronic in these cars.
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Old Feb 3, 2021 | 11:21 AM
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I can't speak specifically to the Comfort Package (which I didn't order), but I had to wait about 6 weeks for the Airmatic option to become available before my 450 order could be placed last week. I suspect it is parts inventory shortage that has been common for various parts for last year or so and will get resolved shortly.

.....David
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Old Feb 4, 2021 | 08:30 PM
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'17 CLA250 (former), '21 GLE450 (current)
Originally Posted by WolfStagen
My dealer tried to place an order for a fully loaded GLE 450 today but it looks like the comfort package is not available at the moment? Has anybody faced this? I asked my dealer to try again in a week or two hoping it will be available then. Is that likely or does it mean it will not be available for the rest of the year?
Yeah, your dealer is being honest. I too am in Canada and had placed an order for a loaded GLE450, and they called me back a week later and said the factory rejected it because the massage seats weren't available. I was torn on whether or not to persist. They ended up finding a vehicle with very minor differences in Ohio for me. That's now getting shipped up and I'm taking delivery sooner than had I stayed waiting on a custom build. I'm going to have a trailer hitch that I didn't really need, but now I'm looking up camping trailer rentals and may plan a getaway.
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