2020 GLE 450 MBUX head unit keeps rebooting
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
Well. Dropped the car off today and they told me a sw update wouldn’t work and that they ordered parts (MBUX HEAD UNIT). Problem is there’s no ETA because the unit hasn’t been produced yet. Yep they have no extra units in Germany. Are you F###king kidding me? I’m only calm with them because it’s not my local dealers fault but seriously WTF. Mercedes better get their ***** together this problem is bigger than just a few vehicles. My worry is when i finally do get a new unit who’s to say it will not have the same issue? I’m 2 for 2 bad vehicles in a row with the mbux issue in 3 weeks. What they don’t know is one of my best friends is a top lemon law attorney. I’ve not contacted him yet and won’t unless this drags on. Hope you get a solution for yours quickly.
Until then i’m going to drive the wheels off their loaner as i’m paying near $1,000 a month for a new vehicle that sits in their lot unusable.
Until then i’m going to drive the wheels off their loaner as i’m paying near $1,000 a month for a new vehicle that sits in their lot unusable.
I totally agree with you and might need to contact Info for you Lawyer friend... lol. I pay $1,050 a month and I am honestly not sure satisfied with the service department at Mercedes Benz of Pompano. They had me in a C class loaner then after two days made me bring it back, and told me that Mercedes is paying for me to drive a rental so I had to bring their rental back. The first rental was a piece of crap and the tires were bold. This rental is a little better but I’m not satisfied. Today makes a week and no call or update yet. I’m calling them in a little while to ask why is going on with my vehicle and why haven’t anyone contacted me as of yet with any updates.
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
Please keep us updated. As this is completely insane. I’m a little upset that they are not giving me any information. I bought my car February 1,2021. It has not been two months and I am not ok with paying for a car to sit in their shop for two months.
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From: USA
2021 GLE450W4 SUV
Junior Member
Joined: Nov 2020
Posts: 18
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From: California
mb gls 550
The MBUX computer for the center screen arrived from Germany on 3/17, installed 3/19 and it is working fine so far. I continued to use/drive my GLS 580 for 5 weeks without radio, Nav, etc waiting for the part to arrive. Why wouldn't you keep your newly purchased car (and making payments) and drive it / use it versus letting your your new car sit at the dealer waiting for a part ?
Junior Member
Joined: Mar 2021
Posts: 24
Likes: 35
From: Discovery Bay - California Delta
GLE 450
Glad to hear you got yours replaced.
The MBUX computer for the center screen arrived from Germany on 3/17, installed 3/19 and it is working fine so far. I continued to use/drive my GLS 580 for 5 weeks without radio, Nav, etc waiting for the part to arrive. Why wouldn't you keep your newly purchased car (and making payments) and drive it / use it versus letting your your new car sit at the dealer waiting for a part ?
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
Out Of Control!!
Joined: Sep 2018
Posts: 14,666
Likes: 4,568
From: unbegrenzt
2017 GLE350 4MATIC
I’m interested to know what MB’s cash flow is for the V167 platform since launch, excluding capital expense and startup cost.
Revenue on sold units - cost to manufacture sold units - claims&field repairs paid on sold units = The Answer
The Answer is probably far below their business plan. It has to be.
Revenue on sold units - cost to manufacture sold units - claims&field repairs paid on sold units = The Answer
The Answer is probably far below their business plan. It has to be.
Junior Member
Joined: Nov 2020
Posts: 18
Likes: 4
From: California
mb gls 550
Yes, radio fading in and out is annoying - mine was doing the same thing, but the volume was very low. I still would prefer to drive it versus leaving on dealer lot. And regarding to previous comment about the profit margin - totally agree!
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Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
my volume was very load and I could not turn it down.
Junior Member
Joined: Jun 2018
Posts: 19
Likes: 0
2021 E53 convertible
Hello, I got my brand new 2021 E53 convertible 03/09 delivered and two days later same thing, brought the car to dealer and they are still working on it. 
It looks like the new MBUXs are defective, dealer trying to order new unit, but they are not getting a response from MB, I am very upset and most probably they are in back order.
It looks like the new MBUXs are defective, dealer trying to order new unit, but they are not getting a response from MB, I am very upset and most probably they are in back order.
Last edited by RDumois; Mar 25, 2021 at 11:58 AM.
Junior Member
Joined: Nov 2020
Posts: 18
Likes: 4
From: California
mb gls 550
Totally understand your frustration - I was MAD also when I had to wait 5 weeks for the new mbux system to arrive and install. You have to ask "where is the quality control" before these computers on wheels depart the factory ?
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
Hello, I got my brand new 2021 E53 convertible 03/09 delivered and two days later same thing, brought the car to dealer and they are still working on it.
It looks like the new MBUXs are defective, dealer trying to order new unit, but they are not getting a response from MB, I am very upset and most probably they are in back order.
It looks like the new MBUXs are defective, dealer trying to order new unit, but they are not getting a response from MB, I am very upset and most probably they are in back order.
Yes, this is extremely ridiculous, I received a call from the dealer yesterday and they told me that the new parts are expedited to arrive from Germany on April 16th. The crazy part is I waited 4 1/2 months for them to build the car. I purchased it on Feb. 1st and it has been in the Shop since March 7th. And now I still have to wait. It will have been in the shop longer than I have had it at home and the crazy thing is I still have a 1000 payment🤦🏽♂️ Completely insane
Junior Member
Joined: Nov 2020
Posts: 18
Likes: 4
From: California
mb gls 550
Another option for you is to call MB customer service and request them to "buy back" the car. Explain that you are unhappy with purchase, along with delays and waiting for the part. The down side is if they buy it back, you will need to agree immediately, may take 6 weeks or so, depending on lemon law in your state. In the mean time, you should order a new car, but you will need a rental or something else do drive in between the buy back sale and arrive of new car..
Junior Member
Joined: Mar 2021
Posts: 24
Likes: 35
From: Discovery Bay - California Delta
GLE 450
My dealership has been outstanding in helping me on this so I am going to patiently wait. The vehicle is the best vehicle I have driven period as far as driver experience (comfort/sound/look/tech/features) ...makes my 2013 BMW 750Lix I had seem like a Flintstones mobile.
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19 E63s, ‘24SQ8, wanting another gas guzzling V8
Good luck.
Junior Member
Joined: Nov 2020
Posts: 18
Likes: 4
From: California
mb gls 550
That is odd that MB Cust Svc is helping you. My dealer is very helpful, too, and they recommended that I contact MB Cust Svc and request the buy back. So I did contact Cust Svc and they are doing the lemon law research for my state. My dealer says our state's lemon law is very "pro" consumer, and it is very likely they will buy back the car. Dealer has seen buy back for much lower problems than my mbux replacement.
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
That is odd that MB Cust Svc is helping you. My dealer is very helpful, too, and they recommended that I contact MB Cust Svc and request the buy back. So I did contact Cust Svc and they are doing the lemon law research for my state. My dealer says our state's lemon law is very "pro" consumer, and it is very likely they will buy back the car. Dealer has seen buy back for much lower problems than my mbux replacement.
I will wait until, April 16th to see if the part come in. However, I will be calling MB on Monday morning to inform them of the situation.
Junior Member
Joined: Dec 2013
Posts: 23
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2020 E63 AMG-S, 2021 GLE53 Coupe
Exactly the same issue here with a 2021 GLE53 Coupe that I ordered and waited several months to get my hands on. Just completed 2k miles. Left it at the dealer 1 week ago. Spoke to the service representative last Thursday and he told me that it is the MBUX control module but that they have to go down through multiple “diagnostic steps” for MB to approve replacement 🤦♂️. Mine is stuck at a radio station that I don’t like, mid level volume and the rebooting thing is VERY ANNOYING! Will call today for an update.
Otherwise I love everything else about the car, don’t get me wrong, but this issue definitely doesn’t help on having a pleasant owner experience.
Edit: I forgot to mention that when you make/get a call, it switches back and forth between the car audio and your phone (rebooting) which makes for a dangerous situation. I had to turn the bluetooth off and decline calls. Where I live it is illegal to use your phone while driving without a hands-free device.
Otherwise I love everything else about the car, don’t get me wrong, but this issue definitely doesn’t help on having a pleasant owner experience.
Edit: I forgot to mention that when you make/get a call, it switches back and forth between the car audio and your phone (rebooting) which makes for a dangerous situation. I had to turn the bluetooth off and decline calls. Where I live it is illegal to use your phone while driving without a hands-free device.
Last edited by GIdriver; Mar 27, 2021 at 08:40 AM.
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
Exactly the same issue here with a 2021 GLE53 Coupe that I ordered and waited several months to get my hands on. Just completed 2k miles. Left it at the dealer 1 week ago. Spoke to the service representative last Thursday and he told me that it is the MBUX control module but that they have to go down through multiple “diagnostic steps” for MB to approve replacement 🤦♂️. Mine is stuck at a radio station that I don’t like, mid level volume and the rebooting thing is VERY ANNOYING! Will call today for an update.
Otherwise I love everything else about the car, don’t get me wrong, but this issue definitely doesn’t help on having a pleasant owner experience.
Edit: I forgot to mention that when you make/get a call, it switches back and forth between the car audio and your phone (rebooting) which makes for a dangerous situation. I had to turn the bluetooth off and decline calls. Where I live it is illegal to use your phone while driving without a hands-free device.
Otherwise I love everything else about the car, don’t get me wrong, but this issue definitely doesn’t help on having a pleasant owner experience.
Edit: I forgot to mention that when you make/get a call, it switches back and forth between the car audio and your phone (rebooting) which makes for a dangerous situation. I had to turn the bluetooth off and decline calls. Where I live it is illegal to use your phone while driving without a hands-free device.
sounds like the exact same problem we are all having. I live in Florida. However it has been two weeks now that my vehicle has been in the shop, and was told by my service advisor that they be leave the “Hard-drive” needs to be replaced and it isn’t expected to arrive from Germany until April 16th. My vehicle only has 1000miles on it. However, I will be calling MB the company around Tuesday or Wednesday to discuss options. Such as “Buyback” (Lemon Law) here in Florida and move from there. I love the car, but it by the time the part arrive and it is replaced, the car would have been at the shop more than at my house. I am paying a little over 1k/month, and what if the “hard-drive” isn’t the problem. Then how much longer will it take. If it meets the requirements for “buyback” under Florida’s law, than that’s the option I will take, and take my chance with a new one.
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From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
sounds like the exact same problem we are all having. I live in Florida. However it has been two weeks now that my vehicle has been in the shop, and was told by my service advisor that they be leave the “Hard-drive” needs to be replaced and it isn’t expected to arrive from Germany until April 16th. My vehicle only has 1000miles on it. However, I will be calling MB the company around Tuesday or Wednesday to discuss options. Such as “Buyback” (Lemon Law) here in Florida and move from there. I love the car, but it by the time the part arrive and it is replaced, the car would have been at the shop more than at my house. I am paying a little over 1k/month, and what if the “hard-drive” isn’t the problem. Then how much longer will it take. If it meets the requirements for “buyback” under Florida’s law, than that’s the option I will take, and take my chance with a new one.
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
I was told it was the hard drive that needed to be replaced🤦🏽♂️ and apparently it arrived at the dealer yesterday morning🤷🏽♂️
Junior Member
Joined: Mar 2021
Posts: 24
Likes: 35
From: Discovery Bay - California Delta
GLE 450
MBUX HEAD UNIT ARRIVED
I picked my beast up yesterday and it’s great to have it home.
They told me it is a different part number (thank god) because Mercedes knew they had an issue with the old version. Pretty sure you all are getting new part numbers too. Make sure to ask your tech.
So far so good.
Good driving!
M
Junior Member
Joined: Mar 2021
Posts: 17
Likes: 2
2021 Mercedes Benz GLE 450 4MATIC
My new head unit arrived Wednesday 3/31 (sure beat the heck out of the 4/22 rough estimate) Man i was thrilled.
I picked my beast up yesterday and it’s great to have it home.
They told me it is a different part number (thank god) because Mercedes knew they had an issue with the old version. Pretty sure you all are getting new part numbers too. Make sure to ask your tech.
So far so good.
Good driving!
M
I picked my beast up yesterday and it’s great to have it home.
They told me it is a different part number (thank god) because Mercedes knew they had an issue with the old version. Pretty sure you all are getting new part numbers too. Make sure to ask your tech.
So far so good.
Good driving!
M
yes I picked mine up also
Newbie
Joined: Apr 2021
Posts: 3
Likes: 0
GLE 450
We have had our GLE 450 less than a week, and the MBUX reboot started up this morning. We went on a small road trip on Friday (less than 4 hours RT), and I know the screen was hot to the touch during the journey, and when we parked the car in the garage I could smell an electrical burning smell. Wonder if it's related.
