2020 GLE 450 MBUX head unit keeps rebooting
Super Member
Joined: Dec 2013
Posts: 628
Likes: 176
From: SW Ontario Canada
2020 GLS580, 2023 Corvette Z06
We have had our GLE 450 less than a week, and the MBUX reboot started up this morning. We went on a small road trip on Friday (less than 4 hours RT), and I know the screen was hot to the touch during the journey, and when we parked the car in the garage I could smell an electrical burning smell. Wonder if it's related.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 6,987
Likes: 2,184
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
That's true. Also true is that the screens DO get hot. My old ML's both overheated their screens at high elevations (thin air at 10,000 ft) and shut down with an overheat warning.
Junior Member
Joined: Dec 2013
Posts: 23
Likes: 1
2020 E63 AMG-S, 2021 GLE53 Coupe
My new head unit arrived Wednesday 3/31 (sure beat the heck out of the 4/22 rough estimate) Man i was thrilled.
I picked my beast up yesterday and it’s great to have it home.
They told me it is a different part number (thank god) because Mercedes knew they had an issue with the old version. Pretty sure you all are getting new part numbers too. Make sure to ask your tech.
So far so good.
Good driving!
M
I picked my beast up yesterday and it’s great to have it home.
They told me it is a different part number (thank god) because Mercedes knew they had an issue with the old version. Pretty sure you all are getting new part numbers too. Make sure to ask your tech.
So far so good.
Good driving!
M
Junior Member
Joined: Dec 2013
Posts: 23
Likes: 1
2020 E63 AMG-S, 2021 GLE53 Coupe
Got my GLE53 AMG Coupe today after the MBUX unit replacement. So far, so good. Everything appears to be working just fine including Nav and the High End 3-D Surround Sound System. This the part number I have from the rapair papers:
167-900-48-19 (Control Unit, Complete).
Unfortunately I do not have the original/defective part number so I don’t know if it is a different part.
167-900-48-19 (Control Unit, Complete).
Unfortunately I do not have the original/defective part number so I don’t know if it is a different part.
Last edited by GIdriver; Apr 9, 2021 at 06:43 PM.
Junior Member
Joined: Jan 2021
Posts: 47
Likes: 37
2025 GLE 63S SUV
Well, you can add me to this list! 2021 GLE 63S with1,738 miles started the MBUX endless reboot game today. No radio, nav, phone, etc. Camera works when you put it in reverse and back into drive - screen goes black during reboot then comes back on again. Will be taking it in for service on Monday.
Newbie
Joined: Apr 2021
Posts: 1
Likes: 0
Marco polo v300
Same problem
Hi, hope you've got this sorted.
My brand new marco polo v300 has the same fault. Its booked in for repair this week but how long did it take yours to be fixed?
I've owned 5 bmws and 2 audis and never had an issue. So far my Mercedes experience isn't an enjoyable one 🤔
My brand new marco polo v300 has the same fault. Its booked in for repair this week but how long did it take yours to be fixed?
I've owned 5 bmws and 2 audis and never had an issue. So far my Mercedes experience isn't an enjoyable one 🤔
Junior Member
Joined: Jun 2018
Posts: 19
Likes: 0
2021 E53 convertible
Yes, this is extremely ridiculous, I received a call from the dealer yesterday and they told me that the new parts are expedited to arrive from Germany on April 16th. The crazy part is I waited 4 1/2 months for them to build the car. I purchased it on Feb. 1st and it has been in the Shop since March 7th. And now I still have to wait. It will have been in the shop longer than I have had it at home and the crazy thing is I still have a 1000 payment🤦🏽♂️ Completely insane
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Newbie
Joined: Apr 2021
Posts: 5
Likes: 0
GLE
Ok our GLE went in today, service said needed new controller for MBUX. They ordered part and said it will be overnighted and back together tomorrow. Gave us a loaner GLC.
I will report back when we have the car back. Good chance it will not be until Thursday as we must drive 3 hours to dealer.
I will report back when we have the car back. Good chance it will not be until Thursday as we must drive 3 hours to dealer.
Newbie
Joined: Apr 2021
Posts: 5
Likes: 0
GLE
Ok part needs to come from Germany!!! will get a part shipping update friday. I thought it was to good to have the part in the USA. I the mean time car is taken apart so they gave us a loaner.
First Mercedes we have owned and it is not going good in my book.
First Mercedes we have owned and it is not going good in my book.
Junior Member
Joined: Jan 2021
Posts: 47
Likes: 37
2025 GLE 63S SUV
We have a service appointment set for next week, but we were driving today and miraculously the MBUX right screen started to work again after 5 days! A few things were still not working - navigation kept saying it was activating but never did seem to get anywhere and Hey Mercedes still wasn’t working. We’ll see when we get in the car tomorrow if anything is fixed or if it’s all gone again.
Junior Member
Joined: Jun 2018
Posts: 19
Likes: 0
2021 E53 convertible
You are so Lucky
My E53 is out until middle or end of May, I forgot how it looks, drove it for 3 days.
Newbie
Joined: Apr 2021
Posts: 2
Likes: 0
GLC
2021 GLC 300 4MATIC
So happy I found this thread have had my truck for about 8 weeks this issue has now started for me, service is overwhelmed and cannot get my truck in for 10 days no loaner cars available so I must wait. They told me I could pay for my own rental car and drop off today if I wanted. Um hello no!!!!!!
problem if they know it should be a quick fix once they acknowledge the actually global issue going on.
so frustrating to drive, and my alerts go off like I’m going to hit something every time it reboots.
problem if they know it should be a quick fix once they acknowledge the actually global issue going on.
so frustrating to drive, and my alerts go off like I’m going to hit something every time it reboots.
Newbie
Joined: Apr 2021
Posts: 5
Likes: 0
GLE
Ok it has been 8 days since the part was ordered from Germany and still no part! Sounds like a part shortage. The vehicles built in the US must be using the old part and they are just hoping that the part does not fail. To me this does not seem the way to make happy customers.
Will update when we know more.
Will update when we know more.
Junior Member
Joined: Dec 2013
Posts: 23
Likes: 1
2020 E63 AMG-S, 2021 GLE53 Coupe
Ok it has been 8 days since the part was ordered from Germany and still no part! Sounds like a part shortage. The vehicles built in the US must be using the old part and they are just hoping that the part does not fail. To me this does not seem the way to make happy customers.
Will update when we know more.
Will update when we know more.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 6,987
Likes: 2,184
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Ok it has been 8 days since the part was ordered from Germany and still no part! Sounds like a part shortage. The vehicles built in the US must be using the old part and they are just hoping that the part does not fail. To me this does not seem the way to make happy customers.
Will update when we know more.
Will update when we know more.
Hard to say.
Good luck.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Part of a Mercedes new vehicle order locking for changes reportedly includes the allocation of components...some of those are identified by SN. I’ve been told that a vehicle “out of service” gets highest priority for a replacement part but not likely by taking a part already allocated to a production vehicle. It’s not likely that they will pull one that’s scheduled off of a vehicle in or near Assembly. So if your part is out of stock in the supply chain, it might be waiting for an unallocated one to arrive. No one but Mercedes really knows how they “rush” an out of stock item and prioritize allocations at that point. If there are several vehicles with the same issue it might take longer.
Super Member
Joined: Jan 2020
Posts: 791
Likes: 412
From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
Part of a Mercedes new vehicle order locking for changes reportedly includes the allocation of components...some of those are identified by SN. I’ve been told that a vehicle “out of service” gets highest priority for a replacement part but not likely by taking a part already allocated to a production vehicle. It’s not likely that they will pull one that’s scheduled off of a vehicle in or near Assembly. So if your part is out of stock in the supply chain, it might be waiting for an unallocated one to arrive. No one but Mercedes really knows how they “rush” an out of stock item and prioritize allocations at that point. If there are several vehicles with the same issue it might take longer.
Junior Member
Joined: Mar 2021
Posts: 24
Likes: 35
From: Discovery Bay - California Delta
GLE 450
Different number than gl drivers unit
Junior Member
Joined: Dec 2013
Posts: 23
Likes: 1
2020 E63 AMG-S, 2021 GLE53 Coupe
Newbie
Joined: Apr 2021
Posts: 2
Likes: 0
GLC
Part is on its way from Germany
So happy I found this thread have had my truck for about 8 weeks this issue has now started for me, service is overwhelmed and cannot get my truck in for 10 days no loaner cars available so I must wait. They told me I could pay for my own rental car and drop off today if I wanted. Um hello no!!!!!!
problem if they know it should be a quick fix once they acknowledge the actually global issue going on.
so frustrating to drive, and my alerts go off like I’m going to hit something every time it reboots.
problem if they know it should be a quick fix once they acknowledge the actually global issue going on.
so frustrating to drive, and my alerts go off like I’m going to hit something every time it reboots.
Junior Member
Joined: Jan 2021
Posts: 47
Likes: 37
2025 GLE 63S SUV
Car has been there for 5 days, They called and told me that the hard drive has to be replaced and not the part will be there the very next day yesterday I got a call back and they said the part is coming from Germany and it’s going to take longer than they thought but they are still saying it’s only a hard drive replacement does anyone have a similar part number for just a hard drive replacement
