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My build is scheduled late Sept and only thing showing as an issue is dash cam/AR. Dealer told me they would let me know when it was going to lock. I’ve been driving co cars for almost 30 years and have no idea how the MB order process works. Haven’t ordered new car since 1983. Management’s cars have always been off lot. I gave dealer small deposit and have option to cancel if I want.
The order process has been unpredictable for some time but orders have been locking within a few weeks of acceptance so a September build would normally be locked. Oversimplification of early process:
Order input in Netstar by SA; Allocation available; Order Accepted by MB; Order Locks to changes…then the wait. Normally your car would be built as accepted but a few have had options removed before the actual build. I’d be optimistic if DAP is still there, they should have a better feel for the supply chain now.
Just got my car back from dealership fixing the audio quality issue I had.
Besides the new MBUX apilevel/ntg6/081 software and sound system software update, there was a 48v Software update which was performed.
Not sure what it does as I have had no problem but here's hoping it solves this seemingly ongoing problem.
Just got my car back from dealership fixing the audio quality issue I had.
Besides the new MBUX apilevel/ntg6/081 software and sound system software update, there was a 48v Software update which was performed.
Not sure what it does as I have had no problem but here's hoping it solves this seemingly ongoing problem.
The MBUX software update was pushed OTA recently. But I'm not aware of the sound system and 48V software updates. Do you know if these require a trip to the dealer or we all will get it OTA soon?
Just got my car back from dealership fixing the audio quality issue I had.
Besides the new MBUX apilevel/ntg6/081 software and sound system software update, there was a 48v Software update which was performed.
Not sure what it does as I have had no problem but here's hoping it solves this seemingly ongoing problem.
I'm really interested in the 48V update if you can get more information.
All of these updates were performed art the dealership.
Mercedes me said there were no updates to anything so (at least in Australia) these are all dealership provided.
The fact my Vehicle was build 31/03/21 gives me the perception that this is a second wave, relating to the issue, or it is a completely different type of control unit update.
Nevertheless it is, to me, an interesting document.
The fact my Vehicle was build 31/03/21 gives me the perception that this is a second wave, relating to the issue, or it is a completely different type of control unit update.
Nevertheless it is, to me, an interesting document.
Very good find! Mine was built 4/2021 so I'm on the same boat as you. Hopefully MB can get their act together and fix this issue for good.
Hey @Imanone
Thanks for your note.
I saw that the campaign I referenced was associated to 388 vehicles, this is why I mentioned it may relate to a second wave.
I emailed my Dealer Service Manager to get some good news. Looks like the fix is in at last. I asked if they had figured out the problem and mentioned that June builds were still failing. Here’s the response I got:
“I haven't heard of any 48v failures after replacement. When the 48v battery is replaced there is new software installed to prevent it from doing what it did on your vehicle. The only way I can see a new battery failing is if the person installing it didn't follow the proper replacement procedure.“
I emailed my Dealer Service Manager to get some good news. Looks like the fix is in at last. I asked if they had figured out the problem and mentioned that June builds were still failing. Here’s the response I got:
“I haven't heard of any 48v failures after replacement. When the 48v battery is replaced there is new software installed to prevent it from doing what it did on your vehicle. The only way I can see a new battery failing is if the person installing it didn't follow the proper replacement procedure.“
That’s what my Service Advisor told me as well. They have replaced “many” this year, but he said none have come back for it after being replaced.
The first thing I noticed was the compass on the heads-up display wasn't working.
The first notice was about the air suspension. Then that. It does start and ran fine before I shut it down.
It happens. I'm sure they are gonna take care of me and it will be fixed soon. Hopefully the loaner is decent 😂.
That’s interesting. Mine gave me zero signs something was wrong. Worked great one day and then the next it wouldn’t start.
As far as loaner goes, don’t hold your breath on getting something good although YMMV. Mine didn’t have one at first either, but they had a C300 freed up later in the day they gave me. I’m not a small guy (6’ 1” and 235 lbs). When I got into the C300 I felt like I was falling into it since it’s so much lower than my GLE lol. I was certainly missing my car while I had it, but was happy to get a loaner.
Hmm... if it's really the software that's causing these failures, wouldn't MB proactively push out (or do a recall) BEFORE these batteries actually fail and they end up replacing it? Seems like that would be cheaper and better way to handle this.
Hmm... if it's really the software that's causing these failures, wouldn't MB proactively push out (or do a recall) BEFORE these batteries actually fail and they end up replacing it? Seems like that would be cheaper and better way to handle this.
I agree but look how long it took them for the Recall on the backup malfunction. There have been 10’s of thousands built so it could take weeks. And if it’s the Battery Control Unit in the battery housing it might not even work OTA. I trust my Tech guy…he wins Mercedes achievement awards and has close to 30 years experience. It’s Friday afternoon so I didn’t want to bother him again today.
That’s interesting. Mine gave me zero signs something was wrong. Worked great one day and then the next it wouldn’t start.
As far as loaner goes, don’t hold your breath on getting something good although YMMV. Mine didn’t have one at first either, but they had a C300 freed up later in the day they gave me. I’m not a small guy (6’ 1” and 235 lbs). When I got into the C300 I felt like I was falling into it since it’s so much lower than my GLE lol. I was certainly missing my car while I had it, but was happy to get a loaner.
Mine still started, hopefully that's the case when I go to bring it in 😂.
As far as getting something good as a loaner, I just don't want something bad as a rental. As long as the tires are fresh it's all good 😉.
Hmm... if it's really the software that's causing these failures, wouldn't MB proactively push out (or do a recall) BEFORE these batteries actually fail and they end up replacing it? Seems like that would be cheaper and better way to handle this.
One would think that but maybe it only works on the new battery unit.
I emailed my Dealer Service Manager to get some good news. Looks like the fix is in at last. I asked if they had figured out the problem and mentioned that June builds were still failing. Here’s the response I got:
“I haven't heard of any 48v failures after replacement. When the 48v battery is replaced there is new software installed to prevent it from doing what it did on your vehicle. The only way I can see a new battery failing is if the person installing it didn't follow the proper replacement procedure.“
I really want to believe that, except that they had to replace my 48v battery twice -- once in May and a second time in June. I've passed 1,000 miles on the third and hoping it lasts!
08-04-2021, 10:41 PM
