Online service is not available...
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GLE 350, C300, GLC 300
Online service is not available...
For the past 2 days, any requests to Hey Mercedes results in a response stating that the online service is not available.
Curious if anyone else is seeing this?
Curious if anyone else is seeing this?
Thread Starter
Member
Joined: Dec 2019
Posts: 89
Likes: 29
GLE 350, C300, GLC 300
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I see that occasionally as well. My understanding is that it applies to your subscription with AT&T, not OTA operations. I don't have a subscription.
I need clarification, too.
I need clarification, too.
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Joined: Dec 2019
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GLE 350, C300, GLC 300
I think "internal" commands work, but attempts to go external, for example, asking Mercedes for the weather forecast is what is failing. I haven't been in the car today to see if it's back online.
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E450
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Yes happened to me on June 13 "Online Service not available"- and the Mercedes Me app did not connect to car. 3 days later it started working again.....I did not call anyone or do anything - the car is essentially brand new - just a couple of weeks old. ...but the scary thing was my car windows were rolled down and car unlocked in parking lot ...i think it happened when the online services switched off but not sure if that triggered it.....??
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GLE 580
Thread Starter
Member
Joined: Dec 2019
Posts: 89
Likes: 29
GLE 350, C300, GLC 300
Yes happened to me on June 13 "Online Service not available"- and the Mercedes Me app did not connect to car. 3 days later it started working again.....I did not call anyone or do anything - the car is essentially brand new - just a couple of weeks old. ...but the scary thing was my car windows were rolled down and car unlocked in parking lot ...i think it happened when the online services switched off but not sure if that triggered it.....??
If you had accidentally depressed your keyfob unlock button for a short period of time, it triggers a convenience feature which will unlock the car and roll down the windows. I use it often in the summer to cool off the interior of the car before getting in. You keyfob needs to be in the proximity of the car. I'm unaware that this can be accomplished using the Mercedes Me app, but am not 100% certain.
