GLE300d Rear Driver's Side Door Does Not Open When Car is Unlocked
Thread Starter
Newbie
Joined: Feb 2024
Posts: 7
Likes: 1
2023 GLE 300d Series 167
GLE300d Rear Driver's Side Door Does Not Open When Car is Unlocked
Hi All,
Anyone had an issue with their GLE300d 2023 model series 167 in which one of the doors automatically locks/does not open even when the car is unlocked (with engine on or off).
See step by step procedure below of what is happening to my vehicle:
1. Unlocked the vehicle via the key, opened my driver door, turned on the car (for the AC to kick in due to summer heat).
2. Closed the door.
3. Opened the passenger rear side door to get all the kids in the car. They all sat inside. I closed the door. (All doors are now closed with the engine still running and car unlocked).
4. I went then over to the driver's side rear door (to buckle my daughter in) and tried to open the door. The door did not opening at all. After 10-15 attempts of pulling the handle, the door still didn't open up. (***Note this is sporadic as there have been times in which it opens after 3-4 attempts.)
5. I had to resort to open my drivers side door and use the unlock function.
6. I went back to the driver's right side rear door and lo and behold....it opened.
When it jams like this, the only way I can get it open again is by unlocking it from the inside.
Any thoughts? as this will be the 3rd time I am taking it into MB for a repair.
1st time they cleared the faults and did a reset
2nd time (today) they replaced "the door locking mechanism" within the door, then erased fault codes.
After 2 hours of picking it up, same issue occurred.
See attached video of what is happening.
Anyone had an issue with their GLE300d 2023 model series 167 in which one of the doors automatically locks/does not open even when the car is unlocked (with engine on or off).
See step by step procedure below of what is happening to my vehicle:
1. Unlocked the vehicle via the key, opened my driver door, turned on the car (for the AC to kick in due to summer heat).
2. Closed the door.
3. Opened the passenger rear side door to get all the kids in the car. They all sat inside. I closed the door. (All doors are now closed with the engine still running and car unlocked).
4. I went then over to the driver's side rear door (to buckle my daughter in) and tried to open the door. The door did not opening at all. After 10-15 attempts of pulling the handle, the door still didn't open up. (***Note this is sporadic as there have been times in which it opens after 3-4 attempts.)
5. I had to resort to open my drivers side door and use the unlock function.
6. I went back to the driver's right side rear door and lo and behold....it opened.
When it jams like this, the only way I can get it open again is by unlocking it from the inside.
Any thoughts? as this will be the 3rd time I am taking it into MB for a repair.
1st time they cleared the faults and did a reset
2nd time (today) they replaced "the door locking mechanism" within the door, then erased fault codes.
After 2 hours of picking it up, same issue occurred.
See attached video of what is happening.
Member
Joined: Apr 2016
Posts: 128
Likes: 33
From: Boutersem, Belgium
'22 GLE 350e
(***Note this is sporadic as there have been times in which it opens after 3-4 attempts.)
1st time they cleared the faults and did a reset
2nd time (today) they replaced "the door locking mechanism" within the door, then erased fault codes.
After 2 hours of picking it up, same issue occurred.
1st time they cleared the faults and did a reset
2nd time (today) they replaced "the door locking mechanism" within the door, then erased fault codes.
After 2 hours of picking it up, same issue occurred.
Super Member
Joined: Apr 2011
Posts: 541
Likes: 232
2021 GLS580 | 2011 ML350 BlueTec | 2009 Pontiac G8 GXP
Either a lock actuator problem or an intermittent signal problem causing the unlock signal to be missed. See if you can duplicate the problem on demand by repeatedly locking and unlocking or some other combination. If you can tell the dealer how to make it malfunction they can better resolve it. Intermittent problems are very hard to properly diagnose/fix.
Thread Starter
Newbie
Joined: Feb 2024
Posts: 7
Likes: 1
2023 GLE 300d Series 167
Ive tried to repeat the problem with different combinations but that doesn’t work. It one of those problems that happens on the fly and any given time on any given day. I’ve rebooked it in for another month and will keep track of the dates and times it happens
Trending Topics
Junior Member
Joined: Apr 2006
Posts: 62
Likes: 7
GLS450, GLE450
On my 2020 GLS, I have similar issue. It started out similar to your issue and now the rear driver side door will not lock at all - with the remote or otherwise. It is at the dealer for the last 4 days for this and some other minor issues. If they resolve the issue, I will post here how they resolved it.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Newbie
Joined: Feb 2024
Posts: 7
Likes: 1
2023 GLE 300d Series 167
Yeah that’s crap. Hope they can diagnose your issue quicker now that it will not lock at all.
it’s poor from MB that you spend so much on a vehicle, and simple items such as opening a door become difficult and frustrating.
it’s our time that is wasted going back in and out of the dealership which is what they don’t get.
I am taking mine back at the end of the month so that I can keep a detailed log of when it happens and how many time it happens.
I’ve told them this time around don’t bother returning the car to me until you have driven it around for at least a couple of weeks. I don’t care if someone from the dealership takes it home every night. I just want them to see the issue and somehow diagnose it properly.
its got to be something with the central locking and or brain of the car.
I can see this taking a while to sort out. Lucky we still have 4 years of warranty left.
whatever it is I’ll keep you posted either way.
it’s poor from MB that you spend so much on a vehicle, and simple items such as opening a door become difficult and frustrating.
it’s our time that is wasted going back in and out of the dealership which is what they don’t get.
I am taking mine back at the end of the month so that I can keep a detailed log of when it happens and how many time it happens.
I’ve told them this time around don’t bother returning the car to me until you have driven it around for at least a couple of weeks. I don’t care if someone from the dealership takes it home every night. I just want them to see the issue and somehow diagnose it properly.
its got to be something with the central locking and or brain of the car.
I can see this taking a while to sort out. Lucky we still have 4 years of warranty left.
whatever it is I’ll keep you posted either way.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,011
Likes: 2,198
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
My Service Manager, and then his top Tech, took my car home and were able to find an elusive problem. Good idea.
Last edited by mikapen; Mar 3, 2024 at 11:29 AM.
Thread Starter
Newbie
Joined: Feb 2024
Posts: 7
Likes: 1
2023 GLE 300d Series 167
Hi all,
just an update on my vehicle Mercedes tech went through it and came up with no faults (standard) then tried to hand the car back
we refused and specifically told them to take it home, to which our sales manager ended up doing.
Day 2 and he hasn’t come across the fault yet but still trying.
he, on the side said that if the fault doesn’t show up on their computer system then he can’t elevate it to the higher powers and claim it under warranty
anyone have any suggestions or had any news updates relating to this same issue.
it seems like a lost cause at the moment
just an update on my vehicle Mercedes tech went through it and came up with no faults (standard) then tried to hand the car back
we refused and specifically told them to take it home, to which our sales manager ended up doing.
Day 2 and he hasn’t come across the fault yet but still trying.
he, on the side said that if the fault doesn’t show up on their computer system then he can’t elevate it to the higher powers and claim it under warranty
anyone have any suggestions or had any news updates relating to this same issue.
it seems like a lost cause at the moment
