vBadVxbes

I purchased my AMG GLE53 on April 2023 a week later I start getting the “Suspension malfunction” message in my dash and also having problems with my digital cluster not turning on while im driving only infotainment screen is on.

I ended up messaging my salesman about the problem and he responds with “the vehicle is brand new the computer needs to get used to the car I had the same problem on my E63” so I gave him the benefit of the doubt because it’s true the car is new.

I took my car to Mercedes Benz of Beverly Hills and they diagnosed the problem and told me “it’s a problem with the center console” and I said “okay the car is under warranty go ahead and fix it” and they told me “no we can’t if you wanna replace it it’ll cost you $20,000” JUST FOR THE CENTER CONSOLE mind you they disassembled the center console and assembled it back but did not assemble it properly.

1 year later I’m having the same problems electric issues and suspension im considering on hiring a Lemon Law attorney at this point because I will not be paying $20,000 for a problem that the vehicle had when I first purchased it and they had the audacity to tell me “you can use your insurance” I regret going the MB OF BEVERLY HILLS and they also scratched my vehicle

Chefcct

I guess I am confused. You have a brand new car. There is a malfunction as documented by the dealer. Dealer will not fix it? Maybe you can explain this to me further because I truly don’t understand this situation. Are we missing something here? I guess I truly don’t understand, because anytime I have ever had any kind of any problem on a car under warranty, the dealer will always fix it.

vBadVxbes

That’s exactly what I don’t understand I had the problem a week later after purchasing the vehicle I have videos and pictures of the warning light on the dash and screen shutting down I messaged my salesman then took it to the dealership and said it’ll cost me $20,000 to replace and they can’t replace it under warranty after that I let the problem go but I’m not focusing on it again because it’s now happening frequently.

Chefcct

I wouldn’t let it go!!!
Talk to the GM of the dealership…

vBadVxbes

I will try to take it 2 more times to 2 different dealerships before talking with a lemon law attorney

wildta

Try Keyes or Fletcher Jones in Newport.

John Ha

I don't understand why you're talking to sales. You should be talking to the dealer's service people.

BlownV8

You may also want to post in the X167 forum.