Sunroof Exploded
Thread Starter
Member
Joined: Apr 2012
Posts: 97
Likes: 19
From: southern California
'21 AMG GLE63S, '17 BMW 340iGT
Sunroof Exploded
Just cruising in the carpool lane this morning, in Anaheim, the sunroof of our 2021 AMG GLE 63S exploded. It was overcast, and I had thought about opening the shade. I'm glad I did not, as we would have had glass in our faces / eyes! Have any of you had such a sunroof failure? For what these vehicles cost, they should be made with superior design and quality....
Out Of Control!!
Joined: Sep 2018
Posts: 14,672
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From: unbegrenzt
2017 GLE350 4MATIC
There were reports on this site of failing panorama roofs a couple of years back, I think on C-Class or E-Class. It happens. It doesn't seem widespread, although that doesn't make it any more acceptable.
MBWorld God!
Joined: Dec 2019
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There was a lawsuit on this actually on certain MB models.
https://www.motorbiscuit.com/owners-...ding-sunroofs/
https://www.motorbiscuit.com/owners-...ding-sunroofs/
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,001
Likes: 2,198
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
There was a lawsuit on this actually on certain MB models.
https://www.motorbiscuit.com/owners-...ding-sunroofs/
https://www.motorbiscuit.com/owners-...ding-sunroofs/
MBWorld God!
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Member
Joined: Jan 2022
Posts: 76
Likes: 23
From: California
2014 E350, 2017 Subaru WRX
Maybe that is why there wasn't ever an update on what happened to that lawsuit, here is another one though: https://www.motorbiscuit.com/explodi...edans-is-long/
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Member
Joined: Jan 2022
Posts: 76
Likes: 23
From: California
2014 E350, 2017 Subaru WRX
Right, the first lawsuit seems to have been dismissed. Mercedes apparently stands by its claim that road debris or something MUST have hit the sunroof in all these incidents. Then, shouldn't it be a question of poor quality anyways from Mercedes part. Every Tesla is fitted with a glass roof. This is unacceptable for a 100K car. Wish ing OP a favorable outcome.
Member
Joined: May 2006
Posts: 139
Likes: 5
From: Colorado Mountains & Hilton Head Island
2022 GLE450, 2024 RAM 1500 Limited, 2014 E63 AMG S-Model 4Matic Wagon (sold), 2021 GLE63S AMG (sold)
I still would like to know whether or not this GLE63S with the exploding moonroof is a coupe or regular SUV body style.
Last edited by AnotherSL; Apr 1, 2022 at 06:26 PM.
Thread Starter
Member
Joined: Apr 2012
Posts: 97
Likes: 19
From: southern California
'21 AMG GLE63S, '17 BMW 340iGT
Mine is a normal SUV.
The dealer gave me a price quote close to $10,000 today to replace the sunroof. They stated that the rear fixed glass had a scratch (dirt, cleaned-away...), so it needed to be replaced, and that getting out the glass crumbs from the channels for the glass and shade would be too difficult, so they wanted to replace the whole sunroof assembly.....
I had changed the sliding glass in my 2014 Jeep grand Cherokee, so knew it was easy:
1) Vacuum-out enough glass from the top, through the broken panel, to allow the shade to be retracted;
2) Slide the broken glass back partially;
3) Pull-off trim covering the three bolts on each side;
4) Remove three bolts on each side which attach the sliding panel assembly to the slide assemblies on each side;
5) Lift off the broken sliding panel assembly; and,
6) Vacuum-out bits of glass from the channels and atop the shade (takes several iterations, I may still be getting some of it a few weeks from now.
I ordered the new sliding panel assembly today - $1,600 (wonder if it same much less expensive part used on the Grand Cherokee, but I do not have a good way to compare them..).
The dealer gave me a price quote close to $10,000 today to replace the sunroof. They stated that the rear fixed glass had a scratch (dirt, cleaned-away...), so it needed to be replaced, and that getting out the glass crumbs from the channels for the glass and shade would be too difficult, so they wanted to replace the whole sunroof assembly.....
I had changed the sliding glass in my 2014 Jeep grand Cherokee, so knew it was easy:
1) Vacuum-out enough glass from the top, through the broken panel, to allow the shade to be retracted;
2) Slide the broken glass back partially;
3) Pull-off trim covering the three bolts on each side;
4) Remove three bolts on each side which attach the sliding panel assembly to the slide assemblies on each side;
5) Lift off the broken sliding panel assembly; and,
6) Vacuum-out bits of glass from the channels and atop the shade (takes several iterations, I may still be getting some of it a few weeks from now.
I ordered the new sliding panel assembly today - $1,600 (wonder if it same much less expensive part used on the Grand Cherokee, but I do not have a good way to compare them..).
Last edited by FStephenMasek; Apr 1, 2022 at 11:42 PM.
Member
Joined: Jan 2022
Posts: 76
Likes: 23
From: California
2014 E350, 2017 Subaru WRX
Mine is a normal SUV.
The dealer gave me a price quote close to $10,000 today to replace the sunroof. They stated that the rear fixed glass had a scratch (dirt, cleaned-away...), so it needed to be replaced, and that getting out the glass crumbs from the channels for the glass and shade would be too difficult, so they wanted to replace the whole sunroof assembly.....
I had changed the sliding glass in my 2014 Jeep grand Cherokee, so knew it was easy:
1) Vacuum-out enough glass from the top, through the broken panel, to allow the shade to be retracted;
2) Slide the broken glass back partially;
3) Pull-off trim covering the three bolts on each side;
4) Remove three bolts on each side which attach the sliding panel assembly to the slide assemblies on each side;
5) Lift off the broken sliding panel assembly; and,
6) Vacuum-out bits of glass from the channels and atop the shade (takes several iterations, I may still be getting some of it a few weeks from now.
I ordered the new sliding panel assembly today - $1,600 (wonder if it same much less expensive part used on the Grand Cherokee, but I do not have a good way to compare them..).
The dealer gave me a price quote close to $10,000 today to replace the sunroof. They stated that the rear fixed glass had a scratch (dirt, cleaned-away...), so it needed to be replaced, and that getting out the glass crumbs from the channels for the glass and shade would be too difficult, so they wanted to replace the whole sunroof assembly.....
I had changed the sliding glass in my 2014 Jeep grand Cherokee, so knew it was easy:
1) Vacuum-out enough glass from the top, through the broken panel, to allow the shade to be retracted;
2) Slide the broken glass back partially;
3) Pull-off trim covering the three bolts on each side;
4) Remove three bolts on each side which attach the sliding panel assembly to the slide assemblies on each side;
5) Lift off the broken sliding panel assembly; and,
6) Vacuum-out bits of glass from the channels and atop the shade (takes several iterations, I may still be getting some of it a few weeks from now.
I ordered the new sliding panel assembly today - $1,600 (wonder if it same much less expensive part used on the Grand Cherokee, but I do not have a good way to compare them..).
Thread Starter
Member
Joined: Apr 2012
Posts: 97
Likes: 19
From: southern California
'21 AMG GLE63S, '17 BMW 340iGT
Ah, you do not understand how insurance works. Yes, I could file a claim, and they would pay, minus the deductible. However, my rates would then increase, and they would get back more than the amount they paid. Changing insurance companies would not help, as there are shared / common computer files.
As for Mercedes-Benz, they surely know these things fail because they have manufacturing defects, the probably the design defect of being too thin to help with CAFE (Corporate Average Fuel Economy) requirements in the USA, but they also know that suing them, even if you win, would require years.
As for Mercedes-Benz, they surely know these things fail because they have manufacturing defects, the probably the design defect of being too thin to help with CAFE (Corporate Average Fuel Economy) requirements in the USA, but they also know that suing them, even if you win, would require years.
Last edited by FStephenMasek; Apr 2, 2022 at 12:33 AM.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,001
Likes: 2,198
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Ah, you do not understand how insurance works. Yes, I could file a claim, and they would pay, minus the deductible. However, my rates would then increase, and they would get back more than the amount they paid. Changing insurance companies would not help, as there are shared / common computer files.
As for Mercedes-Benz, they surely know these things fail because they have manufacturing defects, the probably the design defect of being too thin to help with CAFE (Corporate Average Fuel Economy) requirements in the USA, but they also know that suing them, even if you win, would require years.
As for Mercedes-Benz, they surely know these things fail because they have manufacturing defects, the probably the design defect of being too thin to help with CAFE (Corporate Average Fuel Economy) requirements in the USA, but they also know that suing them, even if you win, would require years.
However, this would be a Glass Claim, filed against your Comprehensive Coverage. Your company may be different, but I don't know of any that raise rates after a Glass Claim.
Your entire claims history is generally reviewed at renewal time, and if you have a blip in total claims, they may put you in a different rate class.
You should at least notify the Insurance Company of the date and location of the incident, even if you don't file a claim. Depending on your State, you may have a few years to file if you would rather collect on the premiums you've paid. You might consider cancelling your Comprehensive, since you don't want to use it.
Thread Starter
Member
Joined: Apr 2012
Posts: 97
Likes: 19
From: southern California
'21 AMG GLE63S, '17 BMW 340iGT
Thank you, I had confused how insurance companies handle comprehensive and collision claims. The insurance company did pay (all but $500). They work was done at Caliber, the particular shop which does the Mercdes-Benz work, and they told me they had billed the insurance company approximately $7,000.
.
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