Need Attorney Referral or how to find one
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Junior Member
Joined: Apr 2024
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From: Frisco, Texas
AMG GLE 53 Coupe
Need Attorney Referral or how to find one
I have lemon law type of issues with my 2024 AMG GLE 53 and I am not happy with MB USA’s lack of response. The issue is mostly about loss of value due to body repairs to fix a rattle (cutting and welding the roof). Does anybody have a referral for an attorney in the Dallas area who handles these issues?
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I have lemon law type of issues with my 2024 AMG GLE 53 and I am not happy with MB USA’s lack of response. The issue is mostly about loss of value due to body repairs to fix a rattle (cutting and welding the roof). Does anybody have a referral for an attorney in the Dallas area who handles these issues?
Did they fix it?
Thread Starter
Junior Member
Joined: Apr 2024
Posts: 34
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From: Frisco, Texas
AMG GLE 53 Coupe
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From: Costco
2023 S500
Yikes, that sucks. That Alabama plant has major quality control and build issues imo, having experienced many myself firsthand.
Assuming you are in Texas, here are the requirements for a “lemon.” https://www.txdmv.gov/motorists/cons...tion/lemon-law and https://www.depts.ttu.edu/sls/forms/lemon-law.pdf
Texas doesn’t seem as consumer friendly as other states. It appears these matters go straight to arbitration before the DMV. I’m not sure if an attorney is helpful or will get reimbursed by Mercedes like other states. You may have to pay for the attorney yourself, assuming it’s even warranted.
Assuming you are in Texas, here are the requirements for a “lemon.” https://www.txdmv.gov/motorists/cons...tion/lemon-law and https://www.depts.ttu.edu/sls/forms/lemon-law.pdf
Texas doesn’t seem as consumer friendly as other states. It appears these matters go straight to arbitration before the DMV. I’m not sure if an attorney is helpful or will get reimbursed by Mercedes like other states. You may have to pay for the attorney yourself, assuming it’s even warranted.
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Joined: May 2024
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2021 GLE 63
These are incredibly frustrating situations, made more so by the expense of the purchase.
Some high-level thoughts:
1> If your hopeful for a contingency arrangement, it's unlikely an attorney will engage without the potential of a class action. More than likely, the cost of the attorney will be on your dime.
2> The attorney's best and highest use will be to create MB USA or the dealership to take action. That means a couple of "head thump" letters to be sent; probably a cost of a half hour charge per letter.
3> If you want the car to be purchased back (lemon law or not), state so to the dealership as a cure. Another option is a goodwill take-back for another car. Either way, be clear that one of these options will take care of the situation and see how they react. I would not engage an attorney until you make that request and understand their response.
Good luck!
Some high-level thoughts:
1> If your hopeful for a contingency arrangement, it's unlikely an attorney will engage without the potential of a class action. More than likely, the cost of the attorney will be on your dime.
2> The attorney's best and highest use will be to create MB USA or the dealership to take action. That means a couple of "head thump" letters to be sent; probably a cost of a half hour charge per letter.
3> If you want the car to be purchased back (lemon law or not), state so to the dealership as a cure. Another option is a goodwill take-back for another car. Either way, be clear that one of these options will take care of the situation and see how they react. I would not engage an attorney until you make that request and understand their response.
Good luck!
Thread Starter
Junior Member
Joined: Apr 2024
Posts: 34
Likes: 4
From: Frisco, Texas
AMG GLE 53 Coupe
These are incredibly frustrating situations, made more so by the expense of the purchase.
Some high-level thoughts:
1> If your hopeful for a contingency arrangement, it's unlikely an attorney will engage without the potential of a class action. More than likely, the cost of the attorney will be on your dime.
2> The attorney's best and highest use will be to create MB USA or the dealership to take action. That means a couple of "head thump" letters to be sent; probably a cost of a half hour charge per letter.
3> If you want the car to be purchased back (lemon law or not), state so to the dealership as a cure. Another option is a goodwill take-back for another car. Either way, be clear that one of these options will take care of the situation and see how they react. I would not engage an attorney until you make that request and understand their response.
Good luck!
Some high-level thoughts:
1> If your hopeful for a contingency arrangement, it's unlikely an attorney will engage without the potential of a class action. More than likely, the cost of the attorney will be on your dime.
2> The attorney's best and highest use will be to create MB USA or the dealership to take action. That means a couple of "head thump" letters to be sent; probably a cost of a half hour charge per letter.
3> If you want the car to be purchased back (lemon law or not), state so to the dealership as a cure. Another option is a goodwill take-back for another car. Either way, be clear that one of these options will take care of the situation and see how they react. I would not engage an attorney until you make that request and understand their response.
Good luck!
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Joined: Oct 2024
Posts: 7
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From: DFW, Texas
2024 M-B AMG GLE 53
You're not going to like what I'm about to say.
There is NO car that is perfect. Sooner or later, they all squeak and rattle to some extent. Buybacks and Lemon Laws are for serious mechanical failures that render the vehicle essentially undriveable. I don't think you've reached that point but maybe so.
Regardless, I do hope things work out for you. Good luck!
There is NO car that is perfect. Sooner or later, they all squeak and rattle to some extent. Buybacks and Lemon Laws are for serious mechanical failures that render the vehicle essentially undriveable. I don't think you've reached that point but maybe so.
Regardless, I do hope things work out for you. Good luck!
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Joined: Nov 2012
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From: Reno, NV
2021 AMG C63S, 2025 AMG GLE 53
You're not going to like what I'm about to say.
There is NO car that is perfect. Sooner or later, they all squeak and rattle to some extent. Buybacks and Lemon Laws are for serious mechanical failures that render the vehicle essentially undriveable. I don't think you've reached that point but maybe so.
Regardless, I do hope things work out for you. Good luck!
There is NO car that is perfect. Sooner or later, they all squeak and rattle to some extent. Buybacks and Lemon Laws are for serious mechanical failures that render the vehicle essentially undriveable. I don't think you've reached that point but maybe so.
Regardless, I do hope things work out for you. Good luck!
My '21 AMG C63S has all kinds a little noises coming from it. I turn the radio up a little louder, or if its warm open the windows.
My wife's old '22 AMG GLC43 rattled all the time. We just traded it last week for '25 AMG GLE53, and it wasn't even two weeks ago that I finally found the source of the rattles. The retractable cargo cover was the culprit. Probably will have something similar in the new GLE.
Man, I thought the C63 crowd was picky..... HA!
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From: Costco
2023 S500
I don’t believe there is a criteria to what is considered a lemon, at least from what I read. It just has to be a defect covered under the manufacturer’s written warranty. Rattles are covered under the warranty.
Thread Starter
Junior Member
Joined: Apr 2024
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From: Frisco, Texas
AMG GLE 53 Coupe
it’s not the rattle that’s the issue and MB is doing what they think will correct it to the tune of about $8,000 in repairs which is insane to me. They are CUTTING out part of the exterior roof and welding in a new piece in addition to removing several parts like the lift gate. So, bodywork and re-assembly. I’m not sure the car will be the same and that’s my concern. Kudos to MB for dropping $8k a tiny rattle, but this shouldn’t happen.
This car and many other GLE’s are suffering from a thud or thunk sound from the rear when accelerating normally from a stop. MB says this is “normal” and the car is performing as expected. They even offer to find another car they have to prove it’s normal. The only thing this would prove to me is that MB has pretty low standards if they think this is normal. I never had any other car do this.
This is all too much for a brand new luxury vehicle. The bad thing is several friends tried to talk me out of Mercedes due to their recent experiences with ooor quality and I didn’t listen.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
They come under the category of "service adjustments."
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From: Costco
2023 S500
Rattles are covered the warranty. It’s a manufacturing defect. Why else would they be welding a new roof on his car and not charging him? Who here paid for any rattle repairs during the warranty period?
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Squeaks and rattles are not covered by warranty. They're covered by the selling dealer as part of PDI. They're called service adjustments.
Selling dealer. Not warranty.
Thread Starter
Junior Member
Joined: Apr 2024
Posts: 34
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From: Frisco, Texas
AMG GLE 53 Coupe
Once they finish the roof work and putting the car back together they have an electronic MBUX issue to look into. It could very well have spent 2 months in the shop by the time they are finished. Feels like a lemon to me.
Last edited by TaterTex; Dec 30, 2024 at 01:26 AM.
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2023 S500
So, what you’re saying that the dealer is doing rattle repairs a year after delivery on their own good graces without getting reimbursed by Mercedes via a warranty claim? I find that implausible that Mercedes would stick work like that back on the dealers. Also, why would dealers not charge us during the warranty period? A dealer did not charge on fixing a rattle on my hud in my truck two years after ownership (and still under warranty) and is now wanting to charge me to repair another rattle on the center console now that my warranty just ended.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
So, what you’re saying that the dealer is doing rattle repairs a year after delivery on their own good graces without getting reimbursed by Mercedes via a warranty claim? I find that implausible that Mercedes would stick work like that back on the dealers. Also, why would dealers not charge us during the warranty period? A dealer did not charge on fixing a rattle on my hud in my truck two years after ownership (and still under warranty) and is now wanting to charge me to repair another rattle on the center console now that my warranty just ended.
Not a rattle, although the structure deficiency apparently caused a rattle.
If your center console is broken on your S-Class, it would be covered under warranty as well. Unless you broke it, in which case it might be an insurance claim.
Mercedes reimburses dealers for warranty claims. They're also pretty strict about verifying that the claim is valid.
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From: Costco
2023 S500
I have yet to get any non-structural rattle repair not repaired by the dealer free of charge. My GLE had multiple rattles that were looked at months after ownership without any charge regardless of what caused then, none of which were structural. I have never heard of anyone not getting a rattle repaired while under warranty. Whether it was a loose panel, a wire not tied down properly, or whatever, they were all found and fix free oharhe by the dealer. If non-structural rattles were NOT covered under warranty, I’m sure you would be seeing howls from owners everywhere.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Having a good relationship with your shop goes a long way towards a good ownership experience.
The service manager, most of the service advisors and a number of the technicians know me by name.
I go out of the my way to make sure my requests aren't seen as adversarial.
On the other hand, I don't do business with my closest dealer (an hour away), and instead do all my business with one that's 2 hours away. The first has marginal service, and the second exceeds my standards.
I don't buy them booze or give them gifts. They take pride in their work, and are paid well.
And when I am in a bind, they pick up and deliver. Yes 120 mi each way.
The service manager, most of the service advisors and a number of the technicians know me by name.
I go out of the my way to make sure my requests aren't seen as adversarial.
On the other hand, I don't do business with my closest dealer (an hour away), and instead do all my business with one that's 2 hours away. The first has marginal service, and the second exceeds my standards.
I don't buy them booze or give them gifts. They take pride in their work, and are paid well.
And when I am in a bind, they pick up and deliver. Yes 120 mi each way.
Last edited by mikapen; Dec 31, 2024 at 12:13 PM.
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Finding the right attorney can be a pain, but I’ve had good luck checking local bar association websites and reading client reviews on legal forums. If you need someone with experience in personal injury cases, a Tulsa Car Accident Lawyer might be worth looking into. Word of mouth is also huge—asking people who’ve been in similar situations can lead to solid recommendations. Sometimes, even a simple consultation can give you a good feel for the attorney.
Last edited by Drake2033; Mar 10, 2025 at 07:16 AM.
