GLK350 odd wear and tear at door trim at Drivers side.
Thread Starter
Junior Member
Joined: Jul 2009
Posts: 28
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From: Toronto, Canada
2010 GLK350 4matic Blk w/Beige Artico/Wlnt. PP,SP,MMI,C-Nav,Xenon,AlumBoards+20's,Tow Hitch,
GLK350 odd wear and tear at door trim at Drivers side.
Is anyone else noticing their Drivers-side door pillar trim (and rubber weather stripping) is severely worn away.
I assume it happened due to my clothes scraping over as I moved in and out of the vehicle against that steep angled door-frame over the last two years. It does not seem typical for a car with only 10k.
Has anyone else experienced the same or similar?
If so, how did you manage it to resolution with the dealer?
I'll gladly read any suggestions to help me fix it.
Ideally, I will ask MB on my next visit to replace the trim, then add some protective film (like booktape) over the new surface to prevent a re-occurrence. But first wanted to arm myself with any wisdom from y'all in-case they argue that it is simply "Wear and Tear" and then offer to correct it for about $400.
See attached images below:
__________________
2010 GLK350, Black n' Beige interior, Premium Package (w/sunroof), Command, Bi-Xenon, Running boards, 20" rims, tow hitch and a kick-*** Dog.
I assume it happened due to my clothes scraping over as I moved in and out of the vehicle against that steep angled door-frame over the last two years. It does not seem typical for a car with only 10k.
Has anyone else experienced the same or similar?
If so, how did you manage it to resolution with the dealer?
I'll gladly read any suggestions to help me fix it.
Ideally, I will ask MB on my next visit to replace the trim, then add some protective film (like booktape) over the new surface to prevent a re-occurrence. But first wanted to arm myself with any wisdom from y'all in-case they argue that it is simply "Wear and Tear" and then offer to correct it for about $400.
See attached images below:
__________________
2010 GLK350, Black n' Beige interior, Premium Package (w/sunroof), Command, Bi-Xenon, Running boards, 20" rims, tow hitch and a kick-*** Dog.
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2012 C63;1971 280SE 3.5(Sold);2023 EQS 450 SUV 4 Matic (Wife's)
Part of the problem may be the fact that your GLK has running boards. Our dealer said to pick a car without them because he found that they made it hard to get in and out without rubbing your leg on them. The sill and height of the seat make it a bit of a reach even without the boards.
I think you are at the mercy of the "Goodwill" of the dealer and MBCAN because the "Adjustment Period" is the first 12 months or 20,000 km, which ever comes first and you said you had your GLK for 2 years.
It does look like it might be hard to avoid rubbing on the B pillar when entering or exiting the car so maybe they already have set a policy to cover this. Sorry no personal experience to add to the pot. I am going to mention it to my wife as we just picked up a new 2011 GLK350 and maybe we can lessen the wear with careful attention to exiting and entering the vehicle. Maybe MB will come up with a clear covering like a clear bra material to lessen the wear if enough people come forward with this issue.
GL getting it sorted out.
I think you are at the mercy of the "Goodwill" of the dealer and MBCAN because the "Adjustment Period" is the first 12 months or 20,000 km, which ever comes first and you said you had your GLK for 2 years.
It does look like it might be hard to avoid rubbing on the B pillar when entering or exiting the car so maybe they already have set a policy to cover this. Sorry no personal experience to add to the pot. I am going to mention it to my wife as we just picked up a new 2011 GLK350 and maybe we can lessen the wear with careful attention to exiting and entering the vehicle. Maybe MB will come up with a clear covering like a clear bra material to lessen the wear if enough people come forward with this issue.
GL getting it sorted out.
Thread Starter
Junior Member
Joined: Jul 2009
Posts: 28
Likes: 0
From: Toronto, Canada
2010 GLK350 4matic Blk w/Beige Artico/Wlnt. PP,SP,MMI,C-Nav,Xenon,AlumBoards+20's,Tow Hitch,
Thanks for all your feedback. Just having the confidence that I was not the only GLK owner with this issue helped me to be more effective in selling my issue to the dealer.
Maybe I got lucky with a good service rep, but he looked at the damage and totally agreed that it wasn't up to MB quality and said he'd never see that happen before.
As a result, they ordered the parts last week and booked me in today. I just got my GLK350 back from the dealer and they replaced the seal and trim under warranty.
My suggestion to others is, if you can, fight for it under warranty. If you already paid for it, throw them a curveball. Demand that other owners throughout North America covered it through warrany and ask them to offset the cost from your next service. You have nothing to lose by trying.
Now I am thinking of adding a length of something like "Book Spine tape" to the vulnerable area to prevent future wear and tear. Anyone have any suggestions as to best material to use?
Maybe I got lucky with a good service rep, but he looked at the damage and totally agreed that it wasn't up to MB quality and said he'd never see that happen before.
As a result, they ordered the parts last week and booked me in today. I just got my GLK350 back from the dealer and they replaced the seal and trim under warranty.
My suggestion to others is, if you can, fight for it under warranty. If you already paid for it, throw them a curveball. Demand that other owners throughout North America covered it through warrany and ask them to offset the cost from your next service. You have nothing to lose by trying.
Now I am thinking of adding a length of something like "Book Spine tape" to the vulnerable area to prevent future wear and tear. Anyone have any suggestions as to best material to use?
Last edited by B-alan-ce; Sep 30, 2011 at 02:29 PM.
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2026 BMW 550e X DRIVE, 2024 GLE 450e SUV
I had mine replaced twice at no charge. I just had it done 2 weeks ago. It's a constant problem.. I am selling the car next week and needed it repaired for the new buyer. I'm getting the 2012ML. It's designed better for my big build..
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From: Northern New Jersey
2010 GLK Black, Premium 1, Lighting, Multimedia, Appearance and Media Pkg, 2012 Corvette Grand Sport
Congratulations on the new ML. Looks like a sweet ride. Post some pix when you get it. Just let us know because I guess you'll be moving to the ML forum. Lots of luck.
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From: Tromsø, 69° 41' N
2010 GLK 220CDI 4M BlueEFFICIENCY
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From: Florida
2026 BMW 550e X DRIVE, 2024 GLE 450e SUV
Thanks: This is what I ordered. I feel bad leaving the GLK forum. I was with you since April 09, we were like a family. This is not what I paid. I used USAA and got a $3,000 credit plus they negotiated their fleet price. Frank
Vehicle Information
20121 ML350W4
ML350W4 $48,990
197 Obsidian Black $720
108 Grey MB-Tex
R55 ** PRICE NOT ON FILE **
S01 S0: Premium I $3,200
543 : Double Sun Visors
536 : SIRIUS Satellite Radio
527 : COMAND w/Navigation and Voice Control
518 : iPod/MP3 Media Interface
500 : Power Folding Mirrors
441 : Power Tilt/Telescoping Steering Column
275 : Power Front Seats w/Driver Memory
249 : Autodimming Mirrors
218 : Rearview Camera
049 : iPod/MP3 Media Interface Cable
U80 : 115V AC Power Outlet
P49 : Auto dimming mirrors & power folding mir
734 ** PRICE NOT ON FILE **
993 Lane Tracking Package $850
476 : Lane Keeping Assist
234 : Blind Spot Assist
22P : Package Code for Lane Tracking
SUBTOTAL $53,760
DESTINATION & DELIVERY $875
TOTAL $54,635
Pricing is subject to change. Mercedes-Benz reserves the right to make changes without
notification.
Vehicle Information
20121 ML350W4
ML350W4 $48,990
197 Obsidian Black $720
108 Grey MB-Tex
R55 ** PRICE NOT ON FILE **
S01 S0: Premium I $3,200
543 : Double Sun Visors
536 : SIRIUS Satellite Radio
527 : COMAND w/Navigation and Voice Control
518 : iPod/MP3 Media Interface
500 : Power Folding Mirrors
441 : Power Tilt/Telescoping Steering Column
275 : Power Front Seats w/Driver Memory
249 : Autodimming Mirrors
218 : Rearview Camera
049 : iPod/MP3 Media Interface Cable
U80 : 115V AC Power Outlet
P49 : Auto dimming mirrors & power folding mir
734 ** PRICE NOT ON FILE **
993 Lane Tracking Package $850
476 : Lane Keeping Assist
234 : Blind Spot Assist
22P : Package Code for Lane Tracking
SUBTOTAL $53,760
DESTINATION & DELIVERY $875
TOTAL $54,635
Pricing is subject to change. Mercedes-Benz reserves the right to make changes without
notification.
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From: East Texas
2004 Volvo XC70; 2012 GLK 350 4matic
Has anyone gotten any feedback from Dealers/MBUSA/MB Mother Country about changing materials to cure this problem? Or do we just continue to return the vheicle and have the inferior materials replaced for 4 years? Then what?
Member
Joined: Nov 2009
Posts: 144
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From: Georgia
2010 GLK 350 Sandstone Beige
Same problem here. It started at 10K and was getting pretty ragged looking at 25K. I didn't bother to claim it under warranty due to trading it in. Otherwise I've had no problems with the GLK outside of a snagged elec wire to the left back window and a CEL which was cleared. The SA said it was bad gas.
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From: Calgary, AB
2014 CLA 45 AMG; 2012 GLK 350 4MATIC (totaled); 2009 VW GTI (sold)
Has anyone else noticed some of the trim coming loose along the window edges? I noticed this on my 2012 GLK the other day when hand washing it, only has ~8000 km on it, will mention it on my next service visit
Newbie
Joined: May 2012
Posts: 13
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From: OC
GLK 350
I have the same weatherstrip issue along the base of the door. The dealer is replacing it under warranty this weekend.
When I bought it in last weekend to replace the eroding lug nuts (replaced under warranty), the guy said he's never seen that happen before. I should have asked him if this was his first week at the job.
When I bought it in last weekend to replace the eroding lug nuts (replaced under warranty), the guy said he's never seen that happen before. I should have asked him if this was his first week at the job.
