2014 GLK250 Continued Issues - BEWARE
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Newbie
Joined: Oct 2013
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GLK250 - 2014
2014 GLK250 Continued Issues - BEWARE
Picked up new Glk250 3 weeks ago. The AdBlue and Engine light on after first refill. My car and 2 other unlucky new owners cars from my dealer are sitting at dealer waiting for a fix. Was informed yesterday from dealer that fix would not come from MB before the end of the month (software glitches???). It sounds like a number of others on this site are also experiencing the same problems...with no known fix.
Unfortunately, having a new car in the shop for month is not my idea of the kind of car or company that I want to develop a continuing relationship with. I am starting the paperwork to declare the GLK250 a LEMON!!!!!!!
How is it that "almost the same car in 2013" has good reviews? What happened to so drastically change the car reliability?
It seems that MB can roll out new cars by the thousands...but not take ownership/properly service those cars that have already been sold.
I plan to start another search for 2014 (non-MB) car. I was hesitant (but hopeful) when I bought the GLK250...turns out MB does not provide the kind of support that I thought...especially when paying $50,000+.
Unfortunately, having a new car in the shop for month is not my idea of the kind of car or company that I want to develop a continuing relationship with. I am starting the paperwork to declare the GLK250 a LEMON!!!!!!!
How is it that "almost the same car in 2013" has good reviews? What happened to so drastically change the car reliability?
It seems that MB can roll out new cars by the thousands...but not take ownership/properly service those cars that have already been sold.
I plan to start another search for 2014 (non-MB) car. I was hesitant (but hopeful) when I bought the GLK250...turns out MB does not provide the kind of support that I thought...especially when paying $50,000+.
Senior Member
Joined: May 2013
Posts: 356
Likes: 33
From: NYC
glk
I don't recall many 2013 owners on here complaining about the adblue warning, something must have changed (Quality check or component change). . or perhaps 2013 owners have a surprise warning coming soon also (its about this time the weather is shifting from 2013 release times)
Super Member
Joined: Jan 2011
Posts: 571
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From: Redding, CA
'85 190D , '12 E350 BlueTec, '13 GLK 250 BlueTec
I believe that glitch is software. It's not truly a mechanical nor electrical problem. I've got almost 4000 miles on my 2013 Us spec, and haven't had a minutes problem with anything. It's basically the same as the 2014.
One of the other threads on the subject indicated a fix coming from Germany that was software. I just wonder if you continued driving it if you'd be able to start the engine when the warning hit the limit.
One of the other threads on the subject indicated a fix coming from Germany that was software. I just wonder if you continued driving it if you'd be able to start the engine when the warning hit the limit.
Senior Member
Joined: May 2013
Posts: 356
Likes: 33
From: NYC
glk
I think its too early to say, especially for those of us who have 4 seasons. How the adblue sensor reacts to temperature shifts. Particularly in the north east snow
I believe that glitch is software. It's not truly a mechanical nor electrical problem. I've got almost 4000 miles on my 2013 Us spec, and haven't had a minutes problem with anything. It's basically the same as the 2014.
One of the other threads on the subject indicated a fix coming from Germany that was software. I just wonder if you continued driving it if you'd be able to start the engine when the warning hit the limit.
One of the other threads on the subject indicated a fix coming from Germany that was software. I just wonder if you continued driving it if you'd be able to start the engine when the warning hit the limit.
Super Member
Joined: Jan 2011
Posts: 571
Likes: 17
From: Redding, CA
'85 190D , '12 E350 BlueTec, '13 GLK 250 BlueTec
If it is software as I believe, or even electrical, I can't see how seasonal temperatures would have any effect. Present reports are all mild weather ones.
There have been reports posted on forums, likely this one, where a fix came from Germany in 2 or 3 days. In that short a time it can't be anything but software.
There have been reports posted on forums, likely this one, where a fix came from Germany in 2 or 3 days. In that short a time it can't be anything but software.
Junior Member
Joined: Feb 2010
Posts: 30
Likes: 0
From: Coquitlam, BC
2010 BMW 335d, 2013 GLK250
2013 owner with close to 8000km. No such problems on mine. Keeping my fingers crossed since its been reliable so far. My diesel BMW does have DEF warning glitches from time to time, but seems to fix itself every time.
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Super Member
Joined: Aug 2008
Posts: 689
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Senior Member
Joined: Aug 2009
Posts: 361
Likes: 1
From: Maryland
2014 GLK250 BlueTEC, 2012 BMW 335is Conv.
Can the owners of 2014 GLK250s experiencing this problem please post your production dates?
Mine is being built this week and I'm really hoping they fixed it by now.
Mine is being built this week and I'm really hoping they fixed it by now.
Thread Starter
Newbie
Joined: Oct 2013
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GLK250 - 2014
Duplicate message posted on another thread....
UPDATE -
I received the new car experience survey after purchasing the 2014 GLK250. I documented the problems with check engine light and Ad Blue, remaining starts on the survey (sent to me by e-mail) and finally got a follow-up call from MB survey team. The survey team had a MB case worker call me to discuss the problem.
The case worker called up my information so she could understand the situation. She said she had never heard of the problem and that other case workers that she is working with were also not familiar with the problem. Apparently, the issue has not be elevated to a status where case workers are informed about issues like ours!
She reitterated that a fix could not be expected before the end of the month (earliest!). She also said that if any of you are experiencing the same problem that I have, you should contact the case work number at 1-800-367-6372 (her extension is 6328) - but other case workers can also take your calls.
The issues with the new cars need to be documented at the case worker level so the issues get addressed and they can look/identify the significance of the issue. I urge all of you to call. Unfortunately - the squeaky wheel gets the grease". I hate having to take so much time in order to get problems addressed.
. I will be happy to say good things (hopefully) later...but not being able to drive your own new car for 4 weeks...but having to pay for it ....is not my idea of a great service and car experience.
UPDATE -
I received the new car experience survey after purchasing the 2014 GLK250. I documented the problems with check engine light and Ad Blue, remaining starts on the survey (sent to me by e-mail) and finally got a follow-up call from MB survey team. The survey team had a MB case worker call me to discuss the problem.
The case worker called up my information so she could understand the situation. She said she had never heard of the problem and that other case workers that she is working with were also not familiar with the problem. Apparently, the issue has not be elevated to a status where case workers are informed about issues like ours!
She reitterated that a fix could not be expected before the end of the month (earliest!). She also said that if any of you are experiencing the same problem that I have, you should contact the case work number at 1-800-367-6372 (her extension is 6328) - but other case workers can also take your calls.
The issues with the new cars need to be documented at the case worker level so the issues get addressed and they can look/identify the significance of the issue. I urge all of you to call. Unfortunately - the squeaky wheel gets the grease". I hate having to take so much time in order to get problems addressed.
. I will be happy to say good things (hopefully) later...but not being able to drive your own new car for 4 weeks...but having to pay for it ....is not my idea of a great service and car experience.
Junior Member
Joined: Oct 2011
Posts: 46
Likes: 1
2017 GLC43AMG
2013 GLK
17K now on my GLK250 and only a few minor issues.
Had a shifting issue, hanging gears etc.. they reset the programming on my last service and since then its been flawless.
Only issue I am fighting them on is the brakes. At 17K they sqeek a lot. First it was only early morning but lately its all the time... they tried explaining to me that its the kind of brakes exclusive to MB, but its BS... my Acura's and Fords previous never made a sound until they were almost done.
Had a shifting issue, hanging gears etc.. they reset the programming on my last service and since then its been flawless.
Only issue I am fighting them on is the brakes. At 17K they sqeek a lot. First it was only early morning but lately its all the time... they tried explaining to me that its the kind of brakes exclusive to MB, but its BS... my Acura's and Fords previous never made a sound until they were almost done.
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
Only issue I am fighting them on is the brakes. At 17K they sqeek a lot. First it was only early morning but lately its all the time... they tried explaining to me that its the kind of brakes exclusive to MB, but its BS... my Acura's and Fords previous never made a sound until they were almost done.
But I just did that twice to my E-Class after installing new pads and rotors. Noise goes away, but is soon back.
What has changed, is that the newer OE (and some aftermarket) rotors have a zinc coating. My theory is that as the coating wears off, it builds up on pads and you now have something different than we used to have. My pads, after a few weeks use, now have a metallic silver sheen. Never saw that in past. They only squeal at low speeds. It is a little annoying, but nothing to worry about.
Last edited by 107123210; Oct 30, 2013 at 10:52 AM.
Super Member
Joined: Aug 2011
Posts: 861
Likes: 38
From: Philly area
350 GLK, C280
When the pads wear out change to Centric or Akebono Ceramic Pads and Centric High Carbon rotors. Eliminates the squeal and the brake dust and the center of the rotor will not rust. On my 350 GLK my front rotors actually wore out before my front pads at 38,000 miles Originals always intermittently squealed. Problem gone. Cost ~$200 for the front axel. Time 1 hour, spline drive for the caliper bolts and a big hammer to unseat the old disk.
Newbie
Joined: Sep 2013
Posts: 14
Likes: 0
glk 250
got a call from service manager today. He said mercedes regional tech was there today and its a software issue ,its been released and my car was programmed and they are test driving it.said I should be able to pick it up in morning
Senior Member
Joined: Aug 2009
Posts: 361
Likes: 1
From: Maryland
2014 GLK250 BlueTEC, 2012 BMW 335is Conv.
That's great! Can you get any sort of bulletin number or anything from the dealership?
Newbie
Joined: Sep 2013
Posts: 14
Likes: 0
glk 250
I will be picking it up tommorrow when they call.
If i can get any info i will post it. Dealer has been
Excellent as well as mb customer relations.had a
Brand new loaded ml as a loaner and they really
Have done whatever they can to make me happy
If i can get any info i will post it. Dealer has been
Excellent as well as mb customer relations.had a
Brand new loaded ml as a loaner and they really
Have done whatever they can to make me happy
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
Spoke to our service manager (in Canada) and he has not received any service bulletin yet about the update. Look forward to hearing what ever you find out.
Junior Member
Joined: Oct 2013
Posts: 19
Likes: 0
2014 GLK Blutec
Our 2014 GLK Blutec has been in shop all week after cel and 2 days later Adblue warning. Only 700 miles and 1 month old. Dealer says new software update came and then an update to the new software came a couple of days ago. Long list of tests and test drive(s) needed. We are still waiting.
Newbie
Joined: Jan 2012
Posts: 10
Likes: 0
From: Fl., before Iowa
2008 ML 320 cdi ,2014GLK250
Glk 250 bluetec
We had ours in for service after we smelled fire / smoke smell and then check engine light came on. Car was only 2 weeks old. 2 weeks later it is back to dealer because check engine light on again. First time was emission and this time sounds like same thing. Dealer said they are calling MB. It is wife's car and she is afraid of lemon! Car runs great. Ft. Myers dealer(Sonic) is being very nice.
