Why is the 2020 GLS Configurator Not Up on MBUSA?
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Why is the 2020 GLS Configurator Not Up on MBUSA?
The MB USA website still does not have a configurator for the 2020 GLS. Dealers have been getting them and selling them and taking orders for a while and it’s still not there. I just went to a dealer and they had a hard time figuring out the options without it. What gives?
Last edited by Senatov; Oct 10, 2019 at 01:06 PM.
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Actually, we try not to use the online configurator since it is sometimes wrong.
We have a tool in Netstar to configure an order.
We have a tool in Netstar to configure an order.
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I know...the dealer was using Netstar when I was there, but they had a problem trying to figure out the differences/appearance of different options or color schemes because Netstar apparently doesn't have the virtual configuration/visual aspect that the MBUSA build does. I had a hard time choosing what I wanted because the DOG doesn't really go into the detail or provide the images/before and afters that MB USA does. It's kind of odd that MBUSA hasn't updated their site yet...really hard to get a perspective on what you're looking at/for.
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US configurator
I know...the dealer was using Netstar when I was there, but they had a problem trying to figure out the differences/appearance of different options or color schemes because Netstar apparently doesn't have the virtual configuration/visual aspect that the MBUSA build does. I had a hard time choosing what I wanted because the DOG doesn't really go into the detail or provide the images/before and afters that MB USA does. It's kind of odd that MBUSA hasn't updated their site yet...really hard to get a perspective on what you're looking at/for.
https://www.mercedes-benz.de/passeng...odelId=1679231
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You can use the German site to get an idea of some options along with real time update of the vehicle configuration, but of course, there are many packaging and option differences from North America. Still, colors, wheels, upholsteries and trims are largely the same.
https://www.mercedes-benz.de/passeng...odelId=1679231
https://www.mercedes-benz.de/passeng...odelId=1679231
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Simply put, its because MBUSA sucks. BMW shows the new M8 GC that will debut at the LA auto show next month, and it's on their site within hours with preliminary info. MB is SELLING a vehicle to customers and it still isn't on their online configurator yet. Wonderful.
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Simply put, its because MBUSA sucks. BMW shows the new M8 GC that will debut at the LA auto show next month, and it's on their site within hours with preliminary info. MB is SELLING a vehicle to customers and it still isn't on their online configurator yet. Wonderful.
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As much as readers of this website are excited about new models, there are a lot of customers who remain interested in the outgoing model. Dealers are also wanting support in selling the remaining inventory. One solution would be to offer a link to both the 2019 and 2020 GLS, but some manufacturers choose to only feature one model year. Another option would be to put a configurator on the "future vehicle" website, which strangely no longer shows the 2020 GLS.
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MBUSA is just incompetent when measured against BMW or Porsche sites.
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That said, non-US MB sites use the standard Mercedes configurator which is dramatically better than the US one. I don't know why MBUSA can get away with having the technically inferior site.
But BMW configurators suck as well. I can't remember how many times the configurators don't work, use the wrong math, or reset the color/interior choices in error when selecting some options. They eventually start working correctly weeks after being launched...
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As much as readers of this website are excited about new models, there are a lot of customers who remain interested in the outgoing model. Dealers are also wanting support in selling the remaining inventory. One solution would be to offer a link to both the 2019 and 2020 GLS, but some manufacturers choose to only feature one model year. Another option would be to put a configurator on the "future vehicle" website, which strangely no longer shows the 2020 GLS.
Dealers don’t know much information which makes is very hard to configure the car the way you want it.
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A bit of a let down. It’s the same as the build orders from the dealerships. I was hoping more options will be made available online. I wanted bigger wheels but the current 21” wheels available are ugly (imo). I’ll just stick with the 20” twin 5 spoke I ordered with mine.
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A bit of a let down. It’s the same as the build orders from the dealerships. I was hoping more options will be made available online. I wanted bigger wheels but the current 21” wheels available are ugly (imo). I’ll just stick with the 20” twin 5 spoke I ordered with mine.
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A bit of a let down. It’s the same as the build orders from the dealerships. I was hoping more options will be made available online. I wanted bigger wheels but the current 21” wheels available are ugly (imo). I’ll just stick with the 20” twin 5 spoke I ordered with mine.
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yet, the website says the all new 2020 GLS. The GL550 isn't a 2020 model is it? Is there a 2020 AMG? it comes off as sloppy to me.
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2015 CLS 550 2015 ML 400 Previous 2020 GLB 250 2019 A 220 2005 ML 350 1989 300 E 2001 SL 500
