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GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
Brand New GLS 580 broken at 79 miles
I purchased a new GLS 580 from neighborhood dealership in Ohio,100 miles from my home in Michigan for 115,980$,no E-Active Body Control ,I didn't, want headache and reviews not so impressive about E-Body. The car was ordered ,no manipulation possible in that sense(got VIN number 2 weeks before production) .I got a call from dealership when the car arrived ,they sent the paperwork, we signed, returned the paperwork ,payment arranged. On 01/21/2020 I got an email with application Mercedes-Me which I activated(01/21/2020) and first strange thing it had "service overdue red sign"( I have another 2 cars and I knew the warning sign only for the service)I was thinking they have to do regular service immediately after delivery from factory, nothing unusual. Dealership payed for shipment 300$ and the truck arrived on my street on the,01/23/2020.I inspected the car,16 miles on odometer ,signed and the truck left for further delivery .I entered the new, beautiful 580 ,took it 30 yards on my driveway ,stopped in the front of the garage got out of the car which was running and heard the engine very loud noise(I had GL diesel),the sound was worse, like a bad tractor. In a split second I was thinking that I have to take the car to the dealership. I stopped the engine started couple of times, no problems and I was thinking maybe I am a little bit paranoid. The car was for my wife and I didn't want to take it for drive before she comes home. She came home, was impressed and we took the car for a firs drive to go for lunch next day.Drive was OK didn't noticed anything I forgot about, loud bad tractor sound.She parked the car in the garage,79 miles on odometer .Next day she is calling me at work to tell me that immediately when she started the car the ENGINE LIGHT!!! was ON!!.I took the car to the nearest dealership 3 miles from my home,they took the car immediately for diagnostic.After waiting for one our they called me to tell me that the engine misfires( I know you will think "injectors") ,they don't know the cause and that they are afraid that will take time because they have to troubleshoot with MB in Germany. Can you imagine how I felt ,got CLS loaner. My original dealership called them and told me to be patient for couple of days .I called MB USA costumer service immediately and got an executive who told me that they are sorry and will follow with me , Now after 2 weeks service and MB Germany didn't figure out what is wrong . In communication with MB Germany they tried to fix the software but didn't work. Odometer reading now is 251 miles, when entered the service it was 82.They are constantly adding miles while testing and sending the result to Germany .MB USA representative, some kind of executive is baying time telling me to be patient ,dealer from which I purchased the car is also waiting to see...? I know the lemon law in OHIO and Michigan is saying 1 month repair or 3 repairs in year for exchange but it is different in my opinion because I got a deflective car from the beginning .The service overdue warning at all times was present on my Mercedes-Me application. What are you saying my friends? By the way when I got the car I had to adjust some rubber and panels inside, myself , no quality control in Alabama my friends!!!
Last edited by Bkovacev; 02-08-2020 at 04:32 PM.
Reason: grammar
I purchased a new GLS 580 from neighborhood dealership in Ohio,100 miles from my home in Michigan for 115,980$,no E-Active Body Control ,I didn't, want headache and reviews not so impressive about E-Body. The car was ordered ,no manipulation possible in that sense(got VIN number 2 weeks before production) .I got a call from dealership when the car arrived ,they sent the paperwork, we signed, returned the paperwork ,payment arranged. On 01/21/2020 I got an email with application Mercedes-Me which I activated(01/21/2020) and first strange thing it had "service overdue red sign"( I have another 2 cars and I knew the warning sign only for the service)I was thinking they have to do regular service immediately after delivery from factory, nothing unusual. Dealership payed for shipment 300$ and the truck arrived on my street on the,01/23/2020.I inspected the car,16 miles on odometer ,signed and the truck left for further delivery .I entered the new, beautiful 580 ,took it 30 yards on my driveway ,stopped in the front of the garage got out of the car which was running and heard the engine very loud noise(I had GL diesel),the sound was worse, like a bad tractor. In a split second I was thinking that I have to take the car to the dealership. I stopped the engine started couple of times, no problems and I was thinking maybe I am a little bit paranoid. The car was for my wife and I didn't want to take it for drive before she comes home. She came home, was impressed and we took the car for a firs drive to go for lunch next day.Drive was OK didn't noticed anything I forgot about, loud bad tractor sound.She parked the car in the garage,79 miles on odometer .Next day she is calling me at work to tell me that immediately when she started the car the ENGINE LIGHT!!! was ON!!.I took the car to the nearest dealership 3 miles from my home,they took the car immediately for diagnostic.After waiting for one our they called me to tell me that the engine misfires( I know you will think "injectors") ,they don't know the cause and that they are afraid that will take time because they have to troubleshoot with MB in Germany. Can you imagine how I felt ,got CLS loaner. My original dealership called them and told me to be patient for couple of days .I called MB USA costumer service immediately and got an executive who told me that they are sorry and will follow with me , Now after 2 weeks service and MB Germany didn't figure out what is wrong . In communication with MB Germany they tried to fix the software but didn't work. Odometer reading now is 251 miles, when entered the service it was 82.They are constantly adding miles while testing and sending the result to Germany .MB USA representative, some kind of executive is baying time telling me to be patient ,dealer from which I purchased the car is also waiting to see...? I know the lemon law in OHIO and Michigan is saying 1 month repair or 3 repairs in year for exchange but it is different in my opinion because I got a deflective car from the beginning .The service overdue warning at all times was present on my Mercedes-Me application. What are you saying my friends? By the way when I got the car I had to adjust some rubber and panels inside, myself , no quality control in Alabama my friends!!!
sorry to hear about your experience with new car,it sure is frustrating.Hopefully they will fix it soon for you .I too had a hiccup today with my 580.After starting the engine and driving for a minute today my both dash screens started flickering for about a minute before rebooting.Hopefully this will not be a trend with these trucks and another thing i have is when in sport mode car downshifting hard from 4th to 3rd gear .Normal in comfort mode.
You are right about lack of quality control in Alabama.I already had to have dealer adjust the hood reveals as they were not consistent, second row seat bottom cushion had stitching coming apart and had to be replaced only after a couple days after delivery, also notice leather wrinkles on the upper back of one seat but not the other so both of them dont match,Car shakes at idle in comfort and sport mode(dealer said its normal since no fault codes were found). I hope this car will not be a nightmare to own!
GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
Thank you you for answering .I will keep you posted about my problem. From my experience if you noticed something its just matter of time when the engine light will pop up . Dealer told me that my case is the first as it is and will be reference for the other cases .Too much technology causes to many problems for the car which is the new generation. That is way I didn't like 6,500 E -Body .
My 580 also showed Service Overdue on the Mercedes Me app. But I haven’t had any engine related problems or noises so far (knocking on wood). A friend go the new S class when they first came out with the 48v system and the thing shutdown on him on a busy street on the way to work one morning. He returned it to the dealer and got out of his lease.
GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
Hi guys,
I will keep you posted .I will try to change the car or take a kind of compensation .I will not let them take me for granted!! After 79 miles they arrived on 251,I don't know when will end .From new car I will get used car,maybe scratched and imagine my magma/gray exclusive leather used by oily mechanics and test driving every day!.
Mine popped up a check engine line 5 minutes after delivery and the car was exhibiting some severe vibration issues. A restart fixed it immediately and have't seen the issue since.
GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
The owner of the dealership called me to tell me that MB USA will exchange my broken car if its not fixed by this Wednesday and if its fixed that they will press MB USA to give me some kind of compensation .Lets see.
GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
Just now ,the repair ,not sale dealer called me to tell me that they are going to change one fuel injector today or tomorrow.I will wait news from both dealerships,sale dealership which called me earlier to exchange the car and repair dealership which just called me with the news that they are going to change one fuel injector.Another dealership(third) warned me that they have similar case on S 560 and the code was showing one cylinder,they change it,after that shoved another and at the end they changed all 8 injectors .
GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
One injector changed ,not enough ,the car is still in the service,3 weeks now,miles 298 on odometer. They did 216 miles of test driving!!Black Magma leather on the drivers seat its ugly now.Mercedes cannot find me replacement my wife likes, dealer doesn't have build spot anytime soon.The nightmare continues.
GLS 580 2020,S 560 2019,G 63 2017,GLE 300 2016, I HAD GL 350 2013,E 350 2011,ML 350 2010
The car is back.Here is report from dealership!
I didn't want to change the car , for my pain I opted for 3 years/1000.000 Extended warranty I am getting from MB USA.
Please be advised ,if you have any problem with your brand new car,original dealership has to handle all the problems .MB USA costumer service can show you empathy but cannot handle the situation.
I purchased a new GLS 580 from neighborhood dealership in Ohio,100 miles from my home in Michigan for 115,980$,no E-Active Body Control ,I didn't, want headache and reviews not so impressive about E-Body. The car was ordered ,no manipulation possible in that sense(got VIN number 2 weeks before production) .I got a call from dealership when the car arrived ,they sent the paperwork, we signed, returned the paperwork ,payment arranged. On 01/21/2020 I got an email with application Mercedes-Me which I activated(01/21/2020) and first strange thing it had "service overdue red sign"( I have another 2 cars and I knew the warning sign only for the service)I was thinking they have to do regular service immediately after delivery from factory, nothing unusual. Dealership payed for shipment 300$ and the truck arrived on my street on the,01/23/2020.I inspected the car,16 miles on odometer ,signed and the truck left for further delivery .I entered the new, beautiful 580 ,took it 30 yards on my driveway ,stopped in the front of the garage got out of the car which was running and heard the engine very loud noise(I had GL diesel),the sound was worse, like a bad tractor. In a split second I was thinking that I have to take the car to the dealership. I stopped the engine started couple of times, no problems and I was thinking maybe I am a little bit paranoid. The car was for my wife and I didn't want to take it for drive before she comes home. She came home, was impressed and we took the car for a firs drive to go for lunch next day.Drive was OK didn't noticed anything I forgot about, loud bad tractor sound.She parked the car in the garage,79 miles on odometer .Next day she is calling me at work to tell me that immediately when she started the car the ENGINE LIGHT!!! was ON!!.I took the car to the nearest dealership 3 miles from my home,they took the car immediately for diagnostic.After waiting for one our they called me to tell me that the engine misfires( I know you will think "injectors") ,they don't know the cause and that they are afraid that will take time because they have to troubleshoot with MB in Germany. Can you imagine how I felt ,got CLS loaner. My original dealership called them and told me to be patient for couple of days .I called MB USA costumer service immediately and got an executive who told me that they are sorry and will follow with me , Now after 2 weeks service and MB Germany didn't figure out what is wrong . In communication with MB Germany they tried to fix the software but didn't work. Odometer reading now is 251 miles, when entered the service it was 82.They are constantly adding miles while testing and sending the result to Germany .MB USA representative, some kind of executive is baying time telling me to be patient ,dealer from which I purchased the car is also waiting to see...? I know the lemon law in OHIO and Michigan is saying 1 month repair or 3 repairs in year for exchange but it is different in my opinion because I got a deflective car from the beginning .The service overdue warning at all times was present on my Mercedes-Me application. What are you saying my friends? By the way when I got the car I had to adjust some rubber and panels inside, myself , no quality control in Alabama my friends!!!
I purchased a new GLS 580 from neighborhood dealership in Ohio,100 miles from my home in Michigan for 115,980$,no E-Active Body Control ,I didn't, want headache and reviews not so impressive about E-Body. The car was ordered ,no manipulation possible in that sense(got VIN number 2 weeks before production) .I got a call from dealership when the car arrived ,they sent the paperwork, we signed, returned the paperwork ,payment arranged. On 01/21/2020 I got an email with application Mercedes-Me which I activated(01/21/2020) and first strange thing it had "service overdue red sign"( I have another 2 cars and I knew the warning sign only for the service)I was thinking they have to do regular service immediately after delivery from factory, nothing unusual. Dealership payed for shipment 300$ and the truck arrived on my street on the,01/23/2020.I inspected the car,16 miles on odometer ,signed and the truck left for further delivery .I entered the new, beautiful 580 ,took it 30 yards on my driveway ,stopped in the front of the garage got out of the car which was running and heard the engine very loud noise(I had GL diesel),the sound was worse, like a bad tractor. In a split second I was thinking that I have to take the car to the dealership. I stopped the engine started couple of times, no problems and I was thinking maybe I am a little bit paranoid. The car was for my wife and I didn't want to take it for drive before she comes home. She came home, was impressed and we took the car for a firs drive to go for lunch next day.Drive was OK didn't noticed anything I forgot about, loud bad tractor sound.She parked the car in the garage,79 miles on odometer .Next day she is calling me at work to tell me that immediately when she started the car the ENGINE LIGHT!!! was ON!!.I took the car to the nearest dealership 3 miles from my home,they took the car immediately for diagnostic.After waiting for one our they called me to tell me that the engine misfires( I know you will think "injectors") ,they don't know the cause and that they are afraid that will take time because they have to troubleshoot with MB in Germany. Can you imagine how I felt ,got CLS loaner. My original dealership called them and told me to be patient for couple of days .I called MB USA costumer service immediately and got an executive who told me that they are sorry and will follow with me , Now after 2 weeks service and MB Germany didn't figure out what is wrong . In communication with MB Germany they tried to fix the software but didn't work. Odometer reading now is 251 miles, when entered the service it was 82.They are constantly adding miles while testing and sending the result to Germany .MB USA representative, some kind of executive is baying time telling me to be patient ,dealer from which I purchased the car is also waiting to see...? I know the lemon law in OHIO and Michigan is saying 1 month repair or 3 repairs in year for exchange but it is different in my opinion because I got a deflective car from the beginning .The service overdue warning at all times was present on my Mercedes-Me application. What are you saying my friends? By the way when I got the car I had to adjust some rubber and panels inside, myself , no quality control in Alabama my friends!!!
GLS 580 SUCKS!. I received it on February 2020. Brand new and it came with a host of problems. Battery kept dying. Front passenger electronics kept freezing. The cup holders stopped working. It’s been in the shop for about 4 weeks since owned. The dealer gave me a 1,000 dollar gift certificate for my inconvenience. Was this hush money? The car still has ongoing problems. The dealer is making money off my car. They send the bill to MB to fix my car and I’m left holding a lemon. Does that make sense? The dealership in Wichita KS kept telling me it was all due to software updates, and yet it wasn’t because the issues still persisted. They had to replace the parts and that seem to work. Remember this is a brand new car and mI’m already replacing parts. They tell me they are working with corporate! I told them to call corporate and corporate gave me 2 years extended warranty! I’m stuck with a lemon! Any advice or is anyone having issues with your 2020 GLS 580?
02-08-2020, 04:03 PM
Brand New GLS 580 broken at 79 miles
