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My MY24 GLS experience so far has been something like this:
For the first 1,000 miles, do not exceed 85 mph.
After 2,000 miles, do not exceed 50 mph.
My vehicle now has 2,000 miles on it and both the yellow suspension light (I have E-ABC) and the engine light have been randomly coming on and going off for the last week.
I am currently obligated to transport 6 people on a regular basis. This is a key reason that I selected the GLS.
However, the dealership has no 3-row loaners of any kind. Googling this issue seems to indicate that it takes a minimum of 3 days to diagnosis and repair this issue, if the parts are on hand.
I reached out to the Sales Manager, who determines what goes in the loaner lot, this week and after many short and unhelpful exchanges with my service rep, it was nice to see that he was working to resolve this in the near future.
However, back to the current situation where service does not any loaners available for two weeks. I asked multiple times this week if I could bring it in earlier without a loaner to at least get a diagnosis, and each time I received no response at all.
Needless-to-say, 3 months in and I am struggling to feel like a customer that the dealership wants keep doing business with. I have two MB vehicles that need service and no other options within an hour drive. I also purchased some of the extended/prepaid service options that somewhat keep me stuck in this relationship. Hopefully, I can find a way to improve this over time...
On the topic of E-ABC, have people run into these problems and found them to be a one-time fix? Or do you get this message and need E-ABC tweaks and fixes every year?
I was on the interstate doing 80 mph when it popped up and said don't exceed 50 mph.
Then and since then, I have not noticed any actual change or issue with the vehicle performance or the suspension.
If it's still functional then it might be a single defective strut. That's really the only major problem I've seen with E-ABC so far besides the dirty camera. The only TSB I've read simply mentions the strict avoidance of dirt and soil while servicing a certain part of it.
I drove around a little today. The suspension is still making adjustments to keep the vehicle level. However, going over speed bumps and imperfections in the road was rough, like E-ABC was disabled.
If it's still functional then it might be a single defective strut. That's really the only major problem I've seen with E-ABC so far besides the dirty camera. The only TSB I've read simply mentions the strict avoidance of dirt and soil while servicing a certain part of it.
This issue started after I brought the vehicle in for ceramic coating, window tinting, PPF, and interior protectant. When I picked up the vehicle, the check engine and suspension lights were on. It was the end of the day, so I didn't go in and complain but I did immediately text my service advisor, who never responded.
I know that the tint and PPF were applied by outside contractors.
I have E-ABC and had this issue a year ago. Dealer found there were communication faults between control unit and the right front and left rear suspension strut units. Dealer cleared faults and performed a software update. No issues since.
I have E-ABC and had this issue a year ago. Dealer found there were communication faults between control unit and the right front and left rear suspension strut units. Dealer cleared faults and performed a software update. No issues since.
That's great news! I hope that it is that straightforward. How long was your vehicle in the shop?
That's great news! I hope that it is that straightforward. How long was your vehicle in the shop?
Just overnight. I dropped it off about 10 one morning and picked it up the next day at lunch. They wanted it to sit, then idle, then they drove it about 10 miles.
It went in the shop yesterday morning and it didn't get looked at all day. Apparently, a number of techs went home sick.
Today, they isolated the issue to a faulty left front acceleration sensor. They didn't have one in-stock, but one should be here tomorrow. They say that it will fix both the yellow check engine and yellow suspension lights. 🤞🏼
They said that it was ready yesterday, but they asked me to pick it up today so they had extra time to verify the fix. I agreed and said I want to be sure it is fixed before I pick it up.
This morning, I came to pick it up and first thing when I started it: Malfunction: Do not exceed 50 mph...
I calmly walked back in to my service advisor and said that the same error is still there. She said that the tech took extra time to ensure that it was resolved. Obviously, neither of us understood why the tech would say it is resolved when the error shows up the first time you start it.
So it's back in the shop and they said that they won't have any update for me until tomorrow morning. 🤦
They said that it was ready yesterday, but they asked me to pick it up today so they had extra time to verify the fix. I agreed and said I want to be sure it is fixed before I pick it up.
This morning, I came to pick it up and first thing when I started it: Malfunction: Do not exceed 50 mph...
I calmly walked back in to my service advisor and said that the same error is still there. She said that the tech took extra time to ensure that it was resolved. Obviously, neither of us understood why the tech would say it is resolved when the error shows up the first time you start it.
So it's back in the shop and they said that they won't have any update for me until tomorrow morning. 🤦
I am trying not to completely burn the bridge with the only dealership within an hour's drive. Especially since I prepaid for some service. But they are making that really hard. I may have to look at the breach and termination terms of that prepaid service agreement. I have so many other things that I need to spend my time on...
I am trying not to completely burn the bridge with the only dealership within an hour's drive. Especially since I prepaid for some service. But they are making that really hard. I may have to look at the breach and termination terms of that prepaid service agreement. I have so many other things that I need to spend my time on...
This is generally why I don't like prepaying for stuff. I never know what's going to go on with the car!
I know you can usually get a prorated refund on an extended warranty but I'm not sure about prepaid service agreements.
This is generally why I don't like prepaying for stuff. I never know what's going to go on with the car!
I know you can usually get a prorated refund on an extended warranty but I'm not sure about prepaid service agreements.
PPMs have a carve out for prorated refunds in CA while the other states do not provide a refund and can only transfer the remainder to the dealer or private party.
They say that they found a pinched wire that was causing the warning. It is ready to go.
I have seen a number of reports in the past of pinched wires causing all kinds of random and hard to diagnose issues. So hopefully, this fixes it for good.
They say that they found a pinched wire that was causing the warning. It is ready to go.
I have seen a number of reports in the past of pinched wires causing all kinds of random and hard to diagnose issues. So hopefully, this fixes it for good.
They say that they found a pinched wire that was causing the warning. It is ready to go.
I have seen a number of reports in the past of pinched wires causing all kinds of random and hard to diagnose issues. So hopefully, this fixes it for good.
A pinched wire was my thought from your initial description. They're often intermittent and elusive.
I'll bet you're good to go.
03-23-2024, 10:10 PM
