NK1983

Hey guys
recently I switched on the seat heater and within a couple seconds i got uncomfortable and smelled something burning. Because it was a road trip my butt was numb and it took me a second to realize i was burning. I checked my seat and it had a slight burn mark and my jeans looked like they got hit with a hot iron. So my question is, was there a recall or something I should know about? My car is out of warranty but I feel like this is a defect that I shouldn't have to pay to fix. Any ideas? 2001 ML320 with 68K. TIA

alboogiee

is that your *** in your avitar? no wonder it is so nicely tan

benzmodz

You must be unlucky. The wires in the heater can wear to the point where the current will arc and causes burns to the underside of the leather.

It usually fails totally rather than burns through.

///AMG55

This happened to some I know who had an ml it melted part of the seat!!!! I he complained and MB came to his house and in his driveway replaced the entire seat with a new one!!!! No joke!

AsianML

I think they gave him new jeans too!

NK1983

I'm a dude so no homo. I just like the *** in my avatar,
Any more info on this guy with the new seat? Should I call MB directly? Because I called my dealership and he just said come in and I'll let you know how much to replace the seat cushion and heater core. Seems like bull**** to me. If I would have let it burn it could have created a serious fire, then instead of burnt leather I would have smelled law suit. I dont think simple features should fail so seriously after 5 or 6 years.

benzmodz

I dont know. Is it possible to get compensation for something that almost happened ?

I would have thought that a series of complaints and some serious frowning might send a serious message.

///AMG55

Yeah he had a ML 500 02' or 03' on lease. And it happened with the car still under warranty. I remember it being pretty new. His melted the seat pretty good and turned part of it brown! (seat was gray)

Try calling the higher up's on this one.

If that doesn't work you can always threaten to sue their asses. (no pun intended!)

benzmodz

And if that doesnt work he can always tell his friends that his butt burned the seat.

55fanatic

no offence, but I think your gonna be **** out of luck... UNLESS you do all your service at the dealership you originally purchased it from...

NK1983

None taken, But yes I do all of my service at the dealership.
On another note, I called MBUSA yesterday and didn't get a call back. I usually laugh at the pissy lil' girls who ***** constantly about mercedes service like they bought a rolls, but at the same time I dont think its too much to ask to get a call back in 24 hours. Oh well, I'll try again today. Thanks to everyone for your input.


Update: Teaches me to whine! I got a call within 5 minutes of posting this. She was a robot but said I would be contacted further. I hope they fix it.

GDawgC220

There was a recall on this I believe for heated seats overheating and burning the leather. It was some wiring harness I think that is faulty...do a search, I think its been posted here.